Interior
Check availability

Reviews of Al Massira

4 out of 5
Al Massira
Avenue De La Meque, Laayoune

Reviews

7.2

Good

Rating 10 - Excellent. 12 out of 54 reviews" "
Rating 8 - Good. 17 out of 54 reviews" "
Rating 6 - Okay. 15 out of 54 reviews" "
Rating 4 - Poor. 8 out of 54 reviews" "
Rating 2 - Terrible. 2 out of 54 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

5.4/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Teresita Vilma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All 👍 good
Stayed 2 nights in Jul 2023
Response from ALMASSIRA on 12 Aug 2023
Nice To Hear It Thank You For This Good Comment

8/10 Good

Antonella Carolina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice!
Good breakfast, perfect location, really nice people
Stayed 3 nights in Mar 2023
Response from ily on 24 Apr 2023
thank you so much welcome

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Laayoune.
My stay was great. I messed up the dates as I was on an overnight bus from Marrakech. The man at reception was very understanding and changed the date of the reservation for free and I was able to check in at 8am. Staff were lovely and the location was great.
Stayed 1 night in Jan 2023

8/10 Good

Kawther

Stayed 3 nights in Jan 2023

10/10 Excellent

Malcolm.A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent property and a saviour in its location
Stayed 2 nights in Aug 2022

6/10 Okay

Vernon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is situated along the main "Al Meque" street, and accessible by walking to restaurants, shopping, and the like. The hotel is clean, the rooms are relatively spacious and quiet.
Stayed 8 nights in Apr 2022
Response from hotel ALMASSIRA on 9 May 2022
Thank you for your feedback.

6/10 Okay

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
overpriced for a very basic stay. Great staff.
The staff can’t do enough. The corridor carpets are not cleaned. The Internet is terrible. Breakfast is “simple”. Room furniture is worn. Yea the only plus are the staff. It’s not a great place. Close to airport ( which is a review in its own right )
Stayed 1 night in Feb 2021

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and genuine service
I would chose this hotel over others in Laayoune. The staff responded in an outstanding way to my comments about some general issues in the hotel. I also didn’t realise that my extended use of the room was not charged for. I must have seemed very ungrateful but they didn’t tell me !
Spacious lounge with attentive service
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and also very quiet. Great location for local shopping. Breakfast was underwhelming but appreciated.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
The hotel concierge arranged for a car and driver to take me to Nouadhibou in Mauritania and I was required to pay the entire cost of the trip before departing the hotel. The driver dropped me off at the border in Guerguarat (Western Sahara) after the border was closed for the day and drove back to Laayoune. As a result, I was stuck at the border overnight for 17 hours with nowhere to sleep and no place to eat. The following day, I had to pay another driver to take me across the border and to Western Sahara. This is the most dishonest behavior I have ever experienced from a hotel and the driver anywhere in the world, and I’ve visited over 50 countries. In addition, the dinner in the restaurant is terrible. I had the chicken entre and I had to spit it out because the meat was rotten.
Stayed 2 nights in May 2019
Response from resevation service on 4 Jun 2019
Hi Sir This is AL MASSIRA Hôtel , can you send your resevation code to be sure that you are talking about our hotel ,because we are sure that our driver didn't take any client to Nouadhibou , we don't arrange this services in our hôtel ,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, safe location
Not much to do, but good service. Good prices at the bar.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

8/10 Good

Emmanuel, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel closed to the center
Nice hotel, very well located. Staff is nice and the hotel is clean. The mattress is firm which is well appreciated. The Wifi works well. Breakfast is good and the orange juice is excellent!
Stayed 4 nights in Jun 2018

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel in Laayoune
Decent hotel with traditional styling and a warm welcome. Rooms a little tired but comfortable. Food of good standard and well priced.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2017

10/10 Excellent

Max, Washington, D.C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in all of Laayoune
I stayed here on a work trip to the W. Sahara for four days. I picked this hotel as it was the only one on Orbitz, but it did not disappoint in any way. It is located in the center of town, and it is never to dull as a large amount of U.N MINURSO peace keepers stay here. The rooms are high quality, and for the price you pay, you are getting allot.
Stayed 3 nights in Jun 2017

6/10 Okay

Michael, Salisbury, U.K.

Liked: Staff & service
Disliked: Cleanliness, room comfort
Convenient hotel in centre of town.
I only stayed one night at the hotel and was impressed by its size/layout. My room however, was disappointing as it faced onto the main road and traffic noise was evident. (Window sealing poor). The bathroom had a dirty toilet and the shower water pressure was low. Lighting in the bedroom was poor, there was no clock or safe and the television had no English channels. The hotel information folder was empty. However, all was redeemed with the excellent food in the restaurant and the very helpful staff!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Cool & save location
Very nice clean hotel located on main Laayoune Street where many restaurants and shops.

6/10 Okay

Gabrielle, France

Disliked: Cleanliness
Better than I thought
Considering than this hotel is in a remote location in Morocco I have to say it was better than expected. The room are specious, cleanliness is OK, breakfast buffet is fine and staff is very friendly. Wifi connection in the room doesn't work but it does in the lobby. So overall I would recommand staying here if you end up in Laayoune.

10/10 Excellent

Abdoulaye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Franchement tout était parfait et surtout le personnel et joviale encore merci pour le service
Stayed 1 night in Aug 2023
Response from yassine on 21 Aug 2023
toute l'équipe se joint à moi pour vous remercie pour ce beau commentaire

6/10 Okay

Florian

Stayed 2 nights in Jul 2023
Response from ALMASSIRA on 29 Aug 2023
Thank you

4/10 Poor

mohammed

Travelled with family, Travelled with family and small children
Disliked: Amenities
C’est un vieux hôtel mal entretenu présence de cafards
Stayed 1 night in Jul 2023
Response from ALMASSIRA on 22 Aug 2023
Nous apprécions cet agréable compliment

4/10 Poor

Antonio

Disliked: Property conditions & facilities
I ate here 2 lunches and 2 dinners and food was the same. Waiters are kind but i remained very disappointed from the manager mr. Adil. He is not there to help guests and offer assistance. Never more in this hotel!
Stayed 3 nights in Jun 2023
Response from ALMASSIRA on 21 Jun 2023
Dear Antonio, I have read your comment on expedia and i am really devastated about that, because i was really helpful and generous and i offered you services which are not included in the hotel services, and since i’ve have been accompanying you and discussing many things with you, it could’ve been better if you weren’t satisfied with somethings you could’ve just told me and i’ll make sure to make you as comfortable and joyful as possible because this is my job .Sorry for any misunderstanding !Best wishes !

10/10 Excellent

Manfred

Stayed 1 night in Mar 2023

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nur zufriedenstellend
Zufriedenstellende Option und zentral gelegen, aber zu schlecht gereinigt und zu teuer für die gebotene Leistung.
Stayed 1 night in May 2022

4/10 Poor

Said

Stayed 1 night in Aug 2021

8/10 Good

lhassane

Travelled with group
Liked: Room comfort
Stayed 2 nights in Jul 2021
Response from hotel ALMASSIRA on 29 Jul 2021
Bonjour, merci infiniment pour votre visite. cordialement

4/10 Poor

Walid

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

6/10 Okay

Nabil

Liked: Staff & service
Disliked: Property conditions & facilities
Tout était mauvais sauf l’aimabilite du personnel
Stayed 1 night in Jan 2019

8/10 Good

Taleb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

hannu

Liked: Cleanliness, staff & service, room comfort
Good value and great location
Great place and good location. Nice staff and local breakfast made by own chef. Rooms are big and has a cable tv. Only 2km from airport and right outside Mekka boulevard.
Stayed 1 night in Dec 2018

8/10 Good

Not Provided

Nice hotel in a interesting town. A lot of UN-visitors stay here. Friendly stuff. Room ok. I was positiv over this hotel.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hôtel, situé en centre ville... Confortable et accueillant...
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2018

8/10 Good

Fabrice

Liked: Staff & service, property conditions & facilities
Hotel correct
Seul hotel international de Laayoune. Hotel correct mais vieillissant suivant les chambres. Eviter les chambres coté rue (bruyant même la nuit) Rapport qualité/prix pas super. Repas du soir un peu cher mais nourriture ok (surtout brochette). Bon petit déjeuner (inclus)
Stayed 1 night in Jul 2018

8/10 Good

S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El mejor hotel de la zona
Según lo que pude ver, el mejor hotel de la zona. El personal era amable, pero no hablaba español. Solo algún recepcionista sabía alguna palabra suelta. Todo limpio, instalaciones en orden y desayuno más que aceptable. El wifi fallaba mucho, eso sí.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
DON'T GO THERE
PERSONNEL VERY FRIENDLY, BUT ROOM DIRTY WITH FOOD CRUMBLES FROM PREVIOUS GUESTS. TOILETTE STINKS OF URINE, SHOWER HEAD CLOGGED WITH WATER CONCRETION (ONLY 4 LITTLE HOLES OUT OF MAYBE 50, STILL WORKING) MILDEW ON THE FLOOR. A/C SUCKED AIR FROM SOMEWHERE FULL OF CIGARETTE SMOKE, THUS MAKING THE NON-SMOKING ROOM A GAS CHAMBER. SWIMMING POOL CLOSED. BREAKFAST VERY SAD.
Stayed 2 nights in Apr 2018

8/10 Good

fernand

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2018

6/10 Okay

Bertrand

Liked: Staff & service
Stayed 3 nights in Mar 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

4/10 Poor

Hicham

Disliked: Cleanliness, property conditions & facilities, room comfort
hotel correct bien placé
hotel correct. La moyenne. bien placé. un peu cher pour ce que c'est. En même temps, il n'ya pas bcp de choix

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

6/10 Okay

Mhamed

6/10 Okay

Verified traveller

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bestes Hotel in der Stadt
sehr arme Gegend, freundliche Menschen und niccht aufdringlich, wie in Marokko z.B. in Casablanca üblich