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"The hotel staff were exceptional. very friendly and kind and will go to any length to please you. From the front desk to the dining area and ski rental area, all great people with great customer service. Berangere at the front desk was super kind and professional and did everything to make my stay as comfortable as possible. I was very impressed by all their staff. Very close to the slopes, ski in and ski out. Great location, close to everything. Higlly recommend it. "

"Got sold a package of spa and access to thermal spa . None of it was given . When I asked I was literally told no . Paid too much without wat I was supposed to have . "

"If you don’t have a car, it is very difficult to get around as taxis and uber are limited in the area. We had multiple taxi drivers say yes and cancel. Rooms are dated and weird smell coming from the carpet. With limited transportation, we chose to eat at the hotel restaurant which was not good. We booked through Expedia and chose a pay at hotel option - and had picked to include breakfast and access to the spa. The hotel denied that we had chosen that option. Expedia said they couldn’t do anything because I chose pay at hotel. Hotel refused to give me the lower rate because we never did get breakfast or spa access. Definitely not worth what we ended up paying. My recommendation: Stay somewhere else. "

"Great stay. Room well equipped with everything we needed. Ski in ski out worked well. We couldn’t get the wifi code to work all week so gave up. We did ask at reception for them to look at it which they did but it still didn’t work. Pool and hot tub great feature though could have been warmer! And perhaps slightly larger as a bit crowded especially at the end of the day. Building could have done with a lick of paint in places but general standard was still very high and was very impressed. Bins, linen and towels changed on multiple occasions. On arrival, the bed and carpet could have been a bit cleaner which let it down slightly. Floors a bit thin but despite being right next to the main door it wasn’t too loud and slept well. Shop nearby good pricing given location. Underground parking very convenient though tight if you have a big car. "

"We stay here for two nights as part of our 2 week EU trip! Absolute best location for us!withe the ski lift, the rental place was right beside hotel along with a great spot to eat, made everything super easy! (make reservations) the staff was accommodating, had great recommendations, was able to get all 5 of us into the spa for massages, and we all enjoyed the pool/sauna/ relaxation areas after being on the MTN. We had two suites and absolutely can’t wait to plan a longer ski trip here! We paid the extra to park in garage, 18 euros and it was nice to have a ready to go car from the ice/snow! Thanks for making our trip great! "

"The hotel staff was great! Always happy to help! We will return next year."

"Stayed in suite with our 18-month twins for the second time. So can compare what was good, what was bad and what has changed in the meantime (but basically the bad points remain year after year) On the plus side: Very large, well-designed rooms with stunning view. Dinner at the restaurant is very good with vegan option (changing every day) Very nice spa facilities (although the swimming pool could be a bit warmer) Big credits to the restaurant team Electrical car charging station in the basement car park. On the minus side: Very limited vegan option at breakfast despite telling manager over and over. The only addition to the buffet was almond milk, which they were very proud about. Shortage of staff at breakfast. Guests have to clean tables themselves if they want to seat outside Cleaning standards in the room are way below what you would expect from a hotel that category (for the second year in a row) Several high chairs for babies at the restaurant but most of them are broken and not safe for children But the biggest minus is the manager who does not seem to understand (and it’s not because of the language barrier because I’m French) nor seem willing to change/do anything to accommodate guests’ requests. All things considered that was still a pleasant stay (thanks to the view from the room and the dinner), but we won’t be back for a third time "