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Reviews of Suites Colombo

Suites Colombo
Via Milazzo 14, La Spezia, Provincia della Spezia

Reviews

6.0
Rating 10 - Excellent. 2 out of 9 reviews" "
Rating 8 - Good. 2 out of 9 reviews" "
Rating 6 - Okay. 2 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 3 out of 9 reviews" "

7.8/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Owen

Travelled with partner
Disliked: Staff & service, amenities
Do not recommend this property! While the room itself was fine, there were no staff to be seen at all (definitely not 24/7 front desk as advertised) and we were overcharged during the check-in process. The online check-in required card details to pay for the city tax, before we were given access codes to the property. Instead of processing only the €5 city tax, this property charged €5 the full accommodation cost, which had already been paid via Expedia. They are double dipping! Attempts to contact the property for a refund, via email and Expedia message have been met with silence. Save yourself the hassle of a disputed transaction and stay somewhere else.

8/10 Good

Iovana

Stayed 1 night in Apr 2023

2/10 Terrible

Alejandro

Disliked: Staff & service
Mal trato por parte del host
A la hora de mi llegada nadie me estaba esperando ni había recibido instrucciones de cómo ingresar al edifico. Me trate de comunicar con él varias veces y no contestó el teléfono. Cuando finalmente lo hizo me dijo que mi reserva no estaba completa (a pesar de ya estar pagada). Le solicite el link para completar la reservación por correo explicándole que o podía recibir sms ni Whatsapp en el momento. Intenté llamarlo varias veces y no quiso contestarme, tuve que esperar casi dos horas afuera del edificio. Cuando finalmente me contestó me hablo de manera muy irrespetuosa, me insultó y me dijo que lo sentía pero no podía hacer nada por mi. Finalmente encontré la manera de comunicarme por WhatsApp, me envió el link y actuó como si nada hubiera pasado. Fui tratado de manera muy grosera, ofendido por mi host. Nunca había vivido una experiencia similar. Espero tomen acción con esta persona y sea amonestado de la debida manera.
Stayed 1 night in Oct 2023

2/10 Terrible

Olivia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Roger

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Alessandro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Camera bella e pulita, letto comodo, smart tv e mini frigo a disposizione.
Stayed 1 night in Jun 2023

10/10 Excellent

Annika

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Abbiamo soggiornato in questa struttura una sola notte per vedere le cinque terre. La nostra camera era ampia, moderna e con un comodo balcone. La struttura è super pratica poichè molto vicina alla stazione ed al centro di La Spezia. Ingressi e check in automatizzati facili e veloce.
Stayed 1 night in Jun 2023

6/10 Okay

Christophe

Liked: Cleanliness, property conditions & facilities, room comfort
Bof
Début difficile ! En effet, ayant malencontreusement supprimé le mail il me manquait le code de la boîte à clé… mais le pire a été le parking… difficulté pour le trouver par manque d’adresse le propriétaire a fini par m’expliquer… mais lors du départ, j’ai du repayer la même somme à la caisse que celle payée initialement… propriétaire difficile à joindre. La Clim ne fonctionnait plus le Deuxième jour. Bref un peu déçu sans compter la différence de tarif d’un jour à l’autre ! A part cela la chambre est bien et bien placée
Stayed 1 night in May 2023

10/10 Excellent

Venturi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023