La Massana Holidays

Dog friendly provided bed, bowls and a toy gift for our dog, though dog not allowed in breakfast room or restaurant Spa facilities a touch expensive which includes the pool Breakfast spread really good but hot food looked a bit greasy and fried eggs had been out for a while even at 0730

I would like to say a big thank you to Mirian who was at work in the evening and also his colleague who was working the next day in the afternoon for their great customer support. They were helpful and accommodating. It really helped me thank you so much !

Here were the three problems with this property: 1. Check-In was terrible: we arrived shortly before 5pm in the afternoon. Yet, there was no one in the downstairs lobby. This is when we realized this wasn’t a dedicated aparthotel building and thus a series of units within a building. Further, the reason no staff was present in the downstairs lobby (or in the actual check-in area once you go thru the doors on the second floor) was because of Barcelona’s city festival that they never told us about. We were lucky that a) my wife found the phone number to contact and b) were out there with some daylight remaining. 2. Room not as advertised: to be exact, the room we received had only two photos in the over 30 that are posted in the listing, and those photos were buried in the last ones (which more than likely you wouldn’t scroll through). Also, the room was much darker lighting than expected. All photos show a bright white but that was far from the truth. 3. Washer/dryer super loud combined with poor room layout meant that the loud noise was very difficult to suppress for our sleepy baby. The division between the bedroom and the living room was a blind and no division to speak of between kitchen and bedroom. Felt more like a big studio than the 2 bedroom option we picked. Was the room useful? Sure - kitchennete plus next to metro was cool, but poor check-in and not accurate room listing means I’m skipping this place forever. I don’t recommend.

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