Title: Hotel Palma Real Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Palma Real Family-friendly hotel on the beach, with outdoor pool ![Restaurant](https://images.trvl-media.com/lodging/2000000/1820000/1817800/1817785/e41dc6b1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior](https://images.trvl-media.com/lodging/2000000/1820000/1817800/1817785/bf0aa7ed.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Mini-golf](https://images.trvl-media.com/lodging/2000000/1820000/1817800/1817785/4822a2cc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Aerial view](https://images.trvl-media.com/lodging/2000000/1820000/1817800/1817785/1271e09b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/2000000/1820000/1817800/1817785/9113f270.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Palma Real - All Inclusive sits near Water Jungle, combining tropical comfort with active entertainment. Guests can play a round on the 9-hole course, enjoy friendly competition at the mini golf facility, or relax by the pool with drinks from the convenient poolside bar. 7.8 Good ## Popular amenities - - Bar - All-inclusive - Pool - 24/7 front desk - Laundry ## Room options ### Check availability for these dates Tonight [Oct 15 - Oct 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=1817785&PinnedHotelID=1817785&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=1817785&PinnedHotelID=1817785&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 16 - Oct 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=1817785&PinnedHotelID=1817785&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=1817785&PinnedHotelID=1817785&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=1817785&PinnedHotelID=1817785&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=1817785&PinnedHotelID=1817785&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=1817785&PinnedHotelID=1817785&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=1817785&PinnedHotelID=1817785&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds Showing 1 of 1 room ![Standard Room | Blackout curtains, free WiFi](https://images.trvl-media.com/lodging/2000000/1820000/1817800/1817785/d329e6c0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 8.0 Very good 20 reviews ### Highlights Air conditioning TV Blackout curtains Private bathroom Hairdryer Free bottled water Cable channels Daily housekeeping - 409 sq ft - Sleeps 4 - 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLa-Ceiba-Hotels-Hotel-Palma-Real-All-Inclusive.h1817785.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLa-Ceiba-Hotels-Hotel-Palma-Real-All-Inclusive.h1817785.Hotel-Information) ## About the area Located in Jutiapa, Hotel Palma Real is in a rural area and on a private beach. The area's natural beauty can be seen at Refugio de Vida Silvestre Cuero y Salado and Pico Bonito National Park. Scuba diving, snorkelling and rafting offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. [Visit our Jutiapa travel guide](https://www.expedia.co.uk/Jutiapa.dx553248635973072354) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C15.79745%2C-86.59222&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ks3zwdwszaY1Gbe29b-wTCUc7nQ=) Km 20 Carretera La Ceiba, Trujillo, Jutiapa, Atlantida, AT1100 ### What's nearby - Megaplaza Mall - 29 min drive - 18.2 miles - Refugio de Vida Silvestre Cuero y Salado - 31 min drive - 18.0 miles - Central Park - 31 min drive - 18.4 miles - Paseo de los Ceibeños - 32 min drive - 19.9 miles - Pico Bonito National Park - 44 min drive - 23.6 miles ### Getting around - La Ceiba (LCE-Goloson Intl.) - 56 min drive ### Restaurants - ‪Chamorro's Restaurant - ‬16 min drive - ‪Tipicos La Venta - ‬8 min drive - ‪Villa Hellen's - ‬10 min drive - ‪Kabasa Express - ‬8 min drive - ‪KABASA? - ‬10 min drive ## About this property ### Hotel Palma Real All-inclusive family-friendly hotel by the ocean You can look forward to a golf course, a poolside bar and mini golf at Hotel Palma Real. This hotel is a great place to bask in the sun with a private beach, sunloungers and surfing. Enjoy on-site activities, such as basketball, ecotours and boat tours. In addition to a garden and laundry facilities, guests can connect to free in-room WiFi. Additional perks include: - An outdoor pool and a children's pool, along with a waterslide and sunloungers - Free self-parking - 2 outdoor tennis courts, a round-trip airport shuttle (surcharge) and a water park (surcharge) - 4 meeting rooms, tour/ticket information and luggage storage Room features All 160 rooms have comforts such as air conditioning, in addition to perks such as free WiFi and free bottled water. More amenities include: - Bathrooms with baths or showers and free toiletries - 22-inch TVs with cable channels - Daily housekeeping and phones ### All-inclusive details This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply). ### Food and beverages All buffet meals, snacks and beverages included ### Activities and facilities/equipment All on-site activities and use of facilities and equipment are included. ### Water activities Kayaking Rowing/canoeing ### Land activities Miniature golf Football Tennis Volleyball ### Lessons/classes/games Dancing Language ### Entertainment Access to on-site nightclubs On-site live performances ## Similar properties ![Terrace/patio](https://images.trvl-media.com/lodging/14000000/13250000/13248700/13248623/cf43b042.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Omega Tours Adventure Company & Eco Jungle Lodge La Ceiba - Pool - Breakfast included - Spa - Kids pool 9.8 Exceptional 92 reviews £71 includes taxes & fees 17 Oct - 18 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=13248623&PinnedHotelID=13248623&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/95000000/94870000/94862100/94862066/7c33e647.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel vista al cayo La Ceiba - Pool - Kids pool - Free WiFi - Restaurant 8.8 Excellent 23 reviews £26 includes taxes & fees 22 Oct - 23 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=94862066&PinnedHotelID=94862066&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/108000000/107520000/107515300/107515269/ca7012c9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villa en Palma Real con Piscina Privada Jutiapa - Pool - Kitchen - Air conditioning - Outdoor space £240 includes taxes & fees 25 Oct - 26 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=107515269&PinnedHotelID=107515269&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, an infinity pool, open 8:00 AM to 10:00 PM, pool loungers](https://images.trvl-media.com/lodging/10000000/9870000/9867200/9867170/db075513.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villas Pico Bonito La Ceiba - Pool - Spa - Pet-friendly - Kids pool 9.2 Wonderful 51 reviews £85 includes taxes & fees 16 Oct - 17 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=9867170&PinnedHotelID=9867170&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/5000000/4530000/4523000/4522977/550e572f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Delphina B&B Bar and Grill Hotel La Ceiba - Pool - Breakfast included - All-inclusive - Parking included 8.4 Very good 64 reviews £99 includes taxes & fees 16 Oct - 17 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=4522977&PinnedHotelID=4522977&HadPinnedHotel=true®ionId=-1&adults=2) ![Mountain view](https://images.trvl-media.com/lodging/14000000/13080000/13079100/13079002/76bb4ccd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Villa de Soledad B&B La Ceiba - Parking included - Free WiFi - Breakfast available - Business services 9.8 Exceptional 47 reviews £74 includes taxes & fees 17 Oct - 18 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=13079002&PinnedHotelID=13079002&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/46000000/45180000/45178500/45178486/880137ff.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Liquidambar Villa in Palma Real Beach Resort La Ceiba Aldea Roma, La Ceiba - Pool - Kitchen - Free WiFi - Air conditioning 9.0 Wonderful 8 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=45178486&PinnedHotelID=45178486&HadPinnedHotel=true®ionId=-1&adults=2) ![Fridge, microwave, oven, coffee/tea maker](https://images.trvl-media.com/lodging/77000000/76830000/76821200/76821129/6eb7d756.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### A Suite in Paradise!!!! La Ceiba - Pool - Kitchen - Washer - Dryer £93 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=76821129&PinnedHotelID=76821129&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor dining](https://images.trvl-media.com/lodging/108000000/107520000/107515000/107514966/56ea6930.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villa Martha Con Piscina Contiguo a la Playa Jutiapa - Pool - Kitchen - Pet-friendly - Air conditioning £524 includes taxes & fees 16 Oct - 17 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=107514966&PinnedHotelID=107514966&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/108000000/107520000/107513300/107513232/8f4c3132.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Paradise Contiguo a la Playa con Piscina Jutiapa - Pool - Kitchen - Pet-friendly - Air conditioning £363 includes taxes & fees 16 Oct - 17 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=107513232&PinnedHotelID=107513232&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Return airport shuttle (surcharge) on request - Area shuttle (surcharge) up to 20 km - Free uncovered self parking on site ### Food and drink - 3 bars/lounges - A poolside bar - A restaurant ### Things to do - 2 outdoor tennis courts - 9-hole golf course - Basketball - Beach volleyball - Boat tours - Children's pool - Ecotours - Free children's club - Kayaking - Mini golf - Outdoor pool - Ropes course - Surfing/bodyboarding - Water park - Waterslide ### Family friendly - Children's pool - Free children's club - Laundry facilities - Mini golf - Outdoor pool - Water park (surcharge) - Waterslide ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Wedding services ### Business services - 4 meeting rooms - Business centre - Computer station - Conference centre (9,688 square foot of space) ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On a private beach - Pool loungers ### Accessibility - No lift ### More - 10 buildings - 2 floors - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes ### Bathroom - Bathtub or shower - Free toiletries - Hair dryer - Private bathroom - Towels provided ### Entertainment - 22-inch TV with cable channels ### Food and drink - Free bottled water ### More - Air conditioning - Phone ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 7 PM Minimum check-in age - 21 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash Noise-free guestrooms cannot be guaranteed If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Only registered guests are allowed in the guestrooms ### Property is also known as Hotel Palma Real-all Inclusive Hotel Palma Real-all Inclusive La Ceiba Palma Real-all Palma Real-all La Ceiba Palma Real-All Inclusive La Ceiba Hotel Palma Real all Inclusive Palma Real all Inclusive Hotel Palma Real Hotel Hotel Palma Real Jutiapa Hotel Palma Real Hotel Jutiapa Hotel Palma Real All Inclusive ## Frequently asked questions ### Does Hotel Palma Real have a pool? > Yes, this property has an outdoor pool and a children's pool. ### Is Hotel Palma Real pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Palma Real? > Self-parking is free at this property. ### What time is check-in at Hotel Palma Real? > Check-in start time: 3 PM; check-in end time: 7 PM. ### What time is check-out at Hotel Palma Real? > Checkout is at noon. ### Does Hotel Palma Real provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. ### Are there all-inclusive benefits at Hotel Palma Real? > Yes, the property is all-inclusive. All food and drinks are included, and activities include kayaking, rowing/canoeing, mini golf and more. ### Where is Hotel Palma Real located? > Nestled on the beach, this Jutiapa hotel is 15.2 mi (24.5 km) from Refugio de Vida Silvestre Cuero y Salado and 19.6 mi (31.5 km) from Pico Bonito National Park. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Palma Real Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 63 8 - Good 42 6 - Okay 31 4 - Poor 16 2 - Terrible 8 ### 8.2/10 Cleanliness ### 8.0/10 Staff & service ### 7.6/10 Amenities ### 7.6/10 Property conditions & facilities ### 8.2/10 Eco-friendliness ### 6/10 Okay #### Berta 20 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities It was ok ##### Berta Stayed 1 night in Jul 2025 ### 6/10 Okay #### Edy 13 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities I liked restaurant service, waitres very nice. Didn't like, at the time to check in, my reservation wasn't in the system. \* I made my room reservation and they gave me a diferent room, plain with out night stand no trash can in the room, just one in the bathroom, not art pictures on the walls... room looks like a MOTEL ROOM, the was first night then they give us a descent one for second night. I paid for a nice hotel room in avance and the first night gave me a poor hotel room. ##### Edy Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Anna 2 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Our stay at Hotel Palma Real was pleasant and quiet. Me and friends had a great time here and we’re definitely coming back! ##### Anna Stayed 1 night in Sep 2024 ### 8/10 Good #### Andrew 28 Nov 2024 Liked: Cleanliness, property conditions & facilities, room comfort #### Tranquil environment Great place to stay and I. A beautiful environment. Very much a resort and the full benefit is achieved only if you spend time on site ##### Andrew Stayed 4 nights in Nov 2024 ### 8/10 Good #### Tulio 22 Mar 2025 Liked: Cleanliness, staff & service, room comfort #### Very good overall It was a great experience with only two points one on the property that was promptly attended and the beach, it was very dirty, but not sure who is responsible for that. ##### Tulio Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### HUGO 23 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful It was a wonderful stay, none of the bad comments about Palma Real were true, have to be in place to confirm that. ##### HUGO Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### HUGO 21 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay I don't understand about bad comments of this hotel, all of them are lies, it's a beautiful place here, i'm very happy. It's better than the other one in Tela, more secure and private. No strange people around and cheaper. ##### HUGO Stayed 1 night in Aug 2024 ### 10/10 Excellent #### JOSE 9 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ONE OF THE BEST PLCES TO EAT, VARIETY OF MEALS AND CLEAN. SWIMING POOL IS CLEAN AT ALL TIMES. A COMPLETE PLEASURE. ##### JOSE Stayed 2 nights in Dec 2023 ### 6/10 Okay #### Lino 21 Mar 2025 Liked: Staff & service Disliked: Amenities Amenities were limited . No ice available for room, no wash cloth ##### Lino Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Alyssa 12 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities This place is awesome!! Like a little hidden paradise. The staff is wonderful and so hard-working. The food is incredible, and there were many options to choose from for each meal as well. I highly recommend a short stay here, as the property is beautiful and the evening shows are great. Lots of places to relax and enjoy the views and the refreshing breeze off the water. ##### Alyssa Stayed 3 nights in Jul 2023 ### 10/10 Excellent #### LEYHSMAN 7 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities One thing for sure is that I was expecting a Garífuna show since we were in a place where the Garífuna dialect is spoken. ##### LEYHSMAN Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Ruben 4 Oct 2024 Liked: Cleanliness, amenities Good ##### Ruben Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### Marden 25 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities Love everything ##### Marden Stayed 1 night in Jan 2024 ### 6/10 Okay #### Tawana LaShawn 30 Jan 2025 Liked: Cleanliness Disliked: Amenities I like the privacy of the beach because it is a private beach on the resort. I did not like that. There was limited food options during the week on the weekend. The food options are a little bit more better. I didn’t like that the bar closed extremely early and there were children allowed at the bar ##### Tawana LaShawn Stayed 5 nights in Jan 2025 ### 6/10 Okay #### Jose 11 Mar 2024 Liked: Cleanliness, staff & service, amenities All inclusive food and drinks could be much better, very poor quality, the beds are not the best quality either, everything else was good ##### Jose Stayed 1 night in Mar 2024 ### 8/10 Good #### Nancy 27 Jan 2024 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service Nice rooms and overall hotel but customer service is awful from reception through waiters ##### Nancy ### 6/10 Okay #### Mayra 31 Jul 2023 Liked: Cleanliness, staff & service Staff was friendly, loved the pool was so big and easy access to beach. Cons- beds need to be updated, they were uncomfortable . They have space for pool bar but staff wasn’t attending people on the people had to get All the way out to the other side to get a drink. Buffet was ok, could have more food variations ##### Mayra Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### Santos 31 May 2023 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Starting off the property had a very nice appearance and the food was a plus, but the rooms on the other hand were a nightmare. The AC was not working properly, the bathrooms were a disaster, the bedroom sheets seemed to be there for decades. ##### Santos Stayed 1 night in May 2023 ### 8/10 Good #### eddy 6 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very small complex. Expected more from the workers. When I arrived they don’t even attend to you. You are son your own. The food was not that bad. The bar were open up to 1am. Everything was excellent just the workers need to treat the visitors better. Especially if going from far. ##### eddy Stayed 4 nights in Oct 2023 ### 6/10 Okay #### Gina 6 Jan 2023 Liked: Cleanliness I would say the well-maintained gardens and pool areas were the best parts of our stay in the hotel. However, a few things about the rooms and power disappointed me. For starters, the power went out for an hour. There was light, but no water and we'd just come from the beach and it was almost dinner time. Second, one of the mattresses was sunken and one of my parents could not sleep well. Third, there was no safe box in the room. The brochure the front desk gave us upon checking in said "every room had one" and if not you could ask the front desk to provide it. I went and asked and they told me I could keep my stuff in their safe box. I am sorry but no. Giving out inaccurate information is what bothered me the most. If you cannot provide that service, then update the brochure, please. ##### Gina ### 8/10 Good #### Ricardo 4 Oct 2025 Liked: Cleanliness, staff & service Lindo lugar, bonita playa ##### Ricardo Stayed 2 nights in Oct 2025 ### 6/10 Okay #### John 19 Sept 2025 Liked: Cleanliness Disliked: Property conditions & facilities Tenia expectativas mas altas. ##### John Stayed 2 nights in Sep 2025 ### 8/10 Good #### Lesly 18 Aug 2025 ##### Lesly Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Cindy 22 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Cindy Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### NELLY 12 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Muy bien!! ##### NELLY Stayed 2 nights in Jul 2025