20 bedrooms, down duvets, Tempur-Pedic beds, in-room safe

Reviews of THE JUNEI HOTEL Kyoto Imperial Palace West

3.5 out of 5
THE JUNEI HOTEL Kyoto Imperial Palace West
14 Sanchome Shimo Chojamachi, Higashihorikawa-dori, Kamigyo-ku, Kyoto, Kyoto

Reviews

9.4

Exceptional

Rating 10 - Excellent. 26 out of 32 reviews" "
Rating 8 - Good. 4 out of 32 reviews" "
Rating 6 - Okay. 1 out of 32 reviews" "
Rating 4 - Poor. 0 out of 32 reviews" "
Rating 2 - Terrible. 1 out of 32 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pavel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, JUNEI Hotel Kyoto Imperial Palace West is an excellent option for those interested in having a more traditional, ryokan-type experience. While there is not a huge list of amenities, the service was excellent (shout out to my man Rodrigo, who hauled our luggage up three flights!), the rooms themselves are excellent. We chose a room with a king bed, which was very comfortable, more so than other ryokan-style hotels we stayed at. The bathing tub was wonderful, with relaxing music and high quality bath products. Our king bed room did have a window, and was extremely clean, quiet, and peaceful. The location is convenient to the Imperial Palace but not necessarily to much else. There are some nice cafes nearby, though! Next door is a petite donut shop with a very nice owner that we recommend.
Response from THE JUNEI HOTEL Kyoto Imperial Palace West on 13 May 2024
Dear Mr. Pavel,Thank you for kindly writing us a review.It was our pleasure to welcome you during your stay in Kyoto and we are glad to hear you enjoyed your Premium Double room and the cafes and shops in the neighborhood. We will make sure to mention your kind comment to the donut shop owner, as he will surely be happy to hear it.We also sincerely hope that you were able to explore Kyoto to your heart's content and make many new memories in the city.Kindest regards,Rodrigo B.ConciergeTHE JUNEI HOTEL Kyoto Imperial Palace West

10/10 Excellent

Francis, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very charming small property with a large room and great soaking tub.
Stayed 2 nights in Mar 2024
Response from THE JUNEI HOTEL Kyoto Imperial Palace West on 8 Apr 2024
Dear Mr. Francis,Thank you for kindly writing us a review. We are delighted to hear you enjoyed your stay with us. The staff hopes you and your wife were able to enjoy the city and make new memories.

10/10 Excellent

BRINDHA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooms & staff could not be any kinder. Loved it. A
Stayed 2 nights in Mar 2024
Response from THE JUNEI HOTEL Kyoto Imperial Palace West on 24 Mar 2024
Dear Mrs. Brindha,Thank you for kindly writing us a review. It was our pleasure to receive your lovely family and our staff deeply appreciated talking to you and your family members everyday. We hope you were able to enjoy your family reunion in Kyoto and exploring the city together. We look forward to the opportunity to welcoming you again in the future and, meanwhile, wish that you enjoy the remaining of your trip and have a safe return home.Kindest regards,The staff of THE JUNEI HOTEL Kyoto Imperial Palace West

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying at this hotel and would give them a 10 star review.
Stayed 1 night in Dec 2023
Response from THE JUNEI HOTEL Kyoto Imperial Palace West on 26 Dec 2023
Dear Christie,Thank you so much for your kind words. It was wonderful having you stay with us and we hope to welcome you back in the future.Kindest Regards,THE JUNEI HOTEL Kyoto Imperial Palace West

10/10 Excellent

Jess

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully kept. Generous staff. Near nice restaurants.
Stayed 1 night in Jul 2023
Response from THE JUNEI HOTEL Kyoto Imperial Palace on 11 Jul 2023
Dear Mr. Jess ,Thank you very much for your kind words. We are glad to hear that you enjoyed the hotel and our service. Also, it is great that you found nice restaurants.We wish that you and your family had great memorable stay here in Kyoto with us and we hope that we can welcome you for your next visit in Kyoto in the future. Kind regards,The staff of THE JUNEI HOTEL Kyoto Imperial Palace West

2/10 Terrible

Judy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were really disappointed with our stay at JUNEI considering how much we paid. We were placed in the room right next to reception which meant that you could hear everything going on outside including people coming and going and speaking to the staff. It felt like we had absolutely no privacy and we weren’t able to sleep well due to all the noise. The pillows were uncomfortable and I’ve been to cheaper hotels that have used better linen. They didn’t provide a phone charger which every hotel seemed to provide before we came to JUNEI. Overall very disappointing - hotels should never place guests right next to reception with zero sound proofing facilities.
Stayed 1 night in Apr 2023
Response from HE JUNEI HOTEL Kyoto Imperial Palace West on 24 Apr 2023
Dear Ms. Judy,Thank you very much for providing your sincere and valuable opinion on your stay with us. We are deeply sorry to hear that your experience was not a pleasant one and we will consider alternatives to avoid similar problems in the future.Regarding the pillows, all pillows in our rooms are down feather pillows made by the long stablished and highly sought after Daito Shingu company from Kyoto. We understand however that sometimes our guests might prefer harder pillows, and as such they are provided on request, same bein the case for phone chargers. Once again we deeply apologize for inconvenience and hope that you were still able to enjoy the city during your stay.Sincerely,The staff from THE JUNEI HOTEL Kyoto Imperial Palace West

10/10 Excellent

Sanghee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from THE JUNEI HOTEL Kyoto Imperial Palace West on 20 Mar 2023
Dear Sanghee,Thank you very much for your kind review. We look forward to have the pleasure of your visit again in the future.Kindest regards,The staff of THE JUNEI HOTEL Kyoto Imperial Palace West

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2021
Response from Front staff Aya on 24 Apr 2021
Dear our valued guest, Thank you very much for your wonderful review. We look forward to welcoming you again for your next visit in Kyoto. Warmest Regards

8/10 Good

Melissa

Stayed 2 nights in Dec 2019

10/10 Excellent

RG, nagoya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff at front desk was just amazing and i cant remember her name but she was really helpful.
Stayed 1 night in Jul 2019
Response from Ladies and Gentlemen at THE JUNEI HOTEL on 11 Jul 2019
Dear Valued Guests, Thank you so much for choosing THE JUNEI HOTEL Kyoto Imperial Palace during your recent visit to Kyoto and we were pleased to welcome both of you. We really appreciate your compliments regarding our staff. We are looking forward to seeing you again when you visit Kyoto. Sincerely Yours,

10/10 Excellent

Angeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
The hotel is a nice blend of the old and the new. Room is big and has futon and western bed option. The tatami was well maintained, had a natural freshness of the flooring. The overall ambience was relaxing.The service at the hotel is fantastic; helped us to make reservations for dinner and any quick questions was followed up promptly even if they do not have an answer on the stop. We wanted to go Arashiyama and they came back with the transportation options. The breakfast was on time daily and fresh! Only downer was that they only have Japanese tv channels and the place can be abit of a search.
Stayed 2 nights in May 2019
Response from Emi on 4 Jun 2019
Dear our Valued Guests, Thank you very much for choosing the THE JUNEI HOTEL during your recent trip in Kyoto, and we really hope you had a wonderful and relaxing time with us. We really appreciate your compliment regarding your hotel as well as our staffs as "fantastic". We are pleased to hear that you liked our Ryukyu "tatami" with fresh smell. Thank you very much for your feedback regarding the TV channels, which we will take into account in near future. We offer variety of activities such as tea ceremony in guest room and Kimono wearing plan with photo taking. We are very much looking forward to seeing you again when you have a chance to visit Kyoto next time. Until then, we hope you have a safe travel wherever that may lead you. Warmest Regards,

10/10 Excellent

Henri, Miami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a fantastic little hotel. Off the main tourist drag, but conveniently located. I can’t say enough about the staff. This hotel was a wonderful surprise, as I had booked it in desperation when I couldn’t find another hotel in Kyoto. Turns out it was my lucky day. I am almost tempted not to write a great review, as the hotel is quite small...however, this little gem deserves a major shout out for its excellent service and value. To those who book here...take care of this place.
Stayed 4 nights in Apr 2019
Response from Paco, Yuko, Aya, Emi on 10 Apr 2019
Dear our sincere and valued guests, Thank you very much for choosing THE JUNEI HOTEL during your recent visit in Kyoto. We were all pleased to welcome you as you have kindly contacted us since last year. We also thank you very much for bringing us nice weather from Miami !!! We hope you had a wonderful Kyoto trip and memorable stay with us. We would like to send our heartfelt gratitude to you for leaving a great feedback. We really appreciate your kindness. Until we will see you next time, we wish you a safe travel wherever that may lead you. Warmest Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and very relaxing experience,the deep water bath was so tranquil and also the staff were extremely helpful.
Stayed 3 nights in Feb 2019
Response from Manager at THE JUNEI HOTEL Kyoto on 24 Feb 2019
Dear Valued guests, Thank you for choosing THE JUNEI HOTEL during your trip in Kyoto. We hope you had a wonderful time during stay with us. We really appreciate your wonderful feedback regarding our hotel as well as our staffs, and we wish you have a relaxing and unforgettable time. We are looking forward to seeing you during your next trip in Kyoto!

10/10 Excellent

Carol, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is beautifully decorated with very, very modern facilities including a hydrogen bath which was lovely and a raised tatami area for having breakfast which was terrific. Staff could be more knowledgable about nearby restaurants as the location is a bit out of the way. Very quiet.
Stayed 1 night in Mar 2018
Response from Kazu SAITO on 1 Nov 2018
Dear Ms. Carol san, thank you for staying with us. we appreciate your kind review spending your valuable time for us. As we are glad to hear from you that you have enjoyed our catering Shidashi Breakfast on tatami floor in the room. Again, thank you for your comment and look forward to welcoming you and your family in Kyoto. Sincerely,

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities, room comfort
very nice boutique hotel spacious peaceful rooms
Nice spacious rooms, a lot of nice features. However aside from the one hostess, the rest of the staff was absolutely clueless about staying at the hotel. They didn't know about any places for breakfast no tours, couldn't even call a taxi. However the main girl was wonderful. When she wasn't there however, it was hard to do things.
Stayed 3 nights in Jun 2018
Response from Kazu on 4 Jul 2018
Dear Mr.John san,Thank you for staying with us and spending your valuable time for giving us your kind comment about our services、this is our deep regret to hear from you that our staff service standard was far from from your expectation and we shall retrieve every singe our staff to develop further in order to meet our guest requirements Once again, thank you for choosing us as your home in Kyoko we look forward to wellcoming you again in Kyoko Kazu SAITO, Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel
Incredible bathroom and high quality furniture The stuff was very friendly and attentive
Stayed 3 nights in Apr 2018

10/10 Excellent

Rina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

hsiang-fang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
這是一家小型的日式旅館,服務人員態度優良,因為沒有電梯,有行動不便的老人家上下樓梯可能不太方便,離地鐵站有些距離,除此之外都算滿意!
Stayed 2 nights in Apr 2023
Response from THE JUNEI HOTEL Kyoto Imperial Palace West on 11 Apr 2023
重要客戶感謝您此次入住THE JUNEI HOTEL Kyoto Imperial Palace West。 非常感謝您在入住後的評論。關於酒店設施,對於沒有電梯給您帶來的不便,我們深表歉意。我們將繼續提供專門的服務來彌補這一事實。請平安回國。我們希望您在京都這片土地上身體健康。THE JUNEI HOTEL 京都御所西

10/10 Excellent

Chan

Stayed 1 night in Feb 2023
Response from THE JUNEI HOTEL Kyoto Imperial Palace West on 12 Feb 2023
Dear Mr. Chan,Thank you for your kind review. It was a pleasure receiving the four of you. The staff was also delighted that you had learned Japanese by yourself and that they were able to talk to you directly in the language. Although your stay in Kyoto was a short one, we hope you were able to enjoy both your room and the city to your heart's content.We look forward to the pleasure of your visit again in the future.Kindest regards,The staff of THE JUNEI HOTEL Kyoto Imperial Palace West

10/10 Excellent

TERUNOBU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from THE JUNEI HOTEL京都御所西 on 15 Dec 2021
TERUNOBU様 この度はTHE JUNEI HOTEL京都御所西へご宿泊を賜り誠にありがとうございます。 またご滞在後に高評価を頂戴し従業員一同幸甚の至りでございます。 束の間の京の地でのご滞在はお仕事に邁進されるTERUNOBU様のお身体とお心を癒す一助となりましたでしょうか。 冬の寒さが一層厳しくなって参りました。 年の瀬の忙しなさに疲労もひとしおかと存じますがご自愛のもとどうぞお健やかにお過ごしくださいませ。 TERUNOBU様の再訪を心よりお待ち申し上げております。 重ねてこの度のご宿泊誠にありがとうございます。

10/10 Excellent

TAKAHIRO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
京都は好きで良く行き、中級クラス以上のホテルに沢山泊まっていますが、京都で静かに過ごすには最適な宿でした。 スタッフのサービスもアットホームな感じで非常に良く、また施設自体も綺麗で清潔、隣の部屋の音も全く聞こえません。 お風呂も含めて細部にまでこだわっている施設やアメニティも良く、朝食がまた絶品でした。 次回は、このホテルの別の施設に宿泊しようと考えています。 自分だけの隠れ家的な感じで利用でき、非常に良いホテルです。
Stayed 3 nights in Nov 2021
Response from THE JUNEI HOTEL京都御所西 on 25 Nov 2021
TAKAHIRO様 この度はTHE JUNEI HOTEL京都御所西へご宿泊を賜り誠にありがとうございます。 また重ねて心温まるご意見を頂戴し従業員一同幸甚の至りでございます。 数ある京都の施設よりお選び頂きましたご縁に感謝し、姉妹店への来訪を示唆するご意見を賜れましたこの上ない悦びに浸っております。 ご滞在中の部屋設えや仕出し朝食に至るまでご満悦頂いたご様子に各方面で悦びの悲鳴が轟くようであり、手前どもも更におもてなしを向上すべく英気を養う気持ちにかられております。 姉妹店【THE JUNEI HOTEL京都】はレストランを併設し、竹と月をコンセプトに全てのお客様を包み込むような宿でありたいという想いを志に従業員一同精進しております。 再び京の地へ足をお運び頂く折には素敵な笑顔の安田様、奥様、可愛らしいご息女をお迎え出来ますことを切に願っております。

10/10 Excellent

Takashi

Stayed 1 night in Oct 2021

10/10 Excellent

TAKASHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from THE JUNEI HOTEL京都御所西 on 5 Jun 2021
TAKASHI様 この度はTHE JUNEI HOTEL京都御所西へご宿泊いただきまして誠にありがとうございました。 また口コミにつきましても貴重なお時間とご意見を頂戴し、重ねてお礼を申し上げます。 再びTAKASHI様をお迎えできる日が訪れますことを従業員一同心待ちにしております。 THE JUNEI HOTEL京都御所西

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
宿泊前に旦那の誕生日でサプライズをお願いしました。ご丁寧にメールでのやり取りでどんな演出にしたらいいかなどご一緒に考えくださり、とても嬉しかったです。 ホテルのアメティも豊富でお部屋もとても綺麗でした。 朝食付きにしましたが、健康を考えての和朝食でありとても美味しかったです。 今回の旅行をホテルメインにしていたので とてもいい旅行になりました。 本当にありがとうございました。
Stayed 1 night in May 2021
Response from THE JUNEI HOTEL京都御所西 on 5 May 2021
大切なお客様へ この度のご宿泊並びに貴重なご意見を賜り深謝申し上げます。 ご予約時よりサプライズを大切な方のためにご用意されていらっしゃるお客様のお気持ちに寄り添えるようお手伝いをさせて頂きました次第でございます。 何よりお客様の寛大な想いがご主人様へと伝わり最高のお誕生日プレゼントで在ったかと存じます。 常時仲睦ましいお姿を拝見させて頂きました私共は幸せのお裾分けを頂戴しこの上ない感動を体験させて頂きましたことに深謝申し上げます。 時節柄体調管理に留意が必要な昨今ではございますが、お客様におかれましてはご自愛の元お健やかにお過ごしくださいませ。 またのご来館を従業員一同心よりお待ち申し上げております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from フロントデスク on 3 Aug 2019
大切なお客様へ、 この度は数多くの中から、THE JUNEI HOTEL京都 御所西をお選びいただき、誠にありがとうございました。 四季折々違った美しさを感じる京都でございます。また、京都にお越しの際にお会いできますことを、スタッフ一同お待ちしております。改めてお礼申し上げます。 黒内

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2018
Response from Hotel Junei K. on 23 Aug 2018
Dear Sir/Madam, thank you for staying at THE JUNEIHOTEL KYOTO Imperial palace West. We appreciate your kind rating advice spending your valuable time for us. We look forward to welcoming you again in Kyoto. Kazu SAITO (Hotel Manager)

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
お部屋は広く清潔でした。お風呂も快適でした。ただ、朝食が仕出し屋のお弁当でしたがお吸い物が冷たかったです。量も朝ごはんにしてはとても多かったので、もう少し少なくてもいいので温かいものは温かく食べたいです。味が良かっただけに残念でした。

10/10 Excellent

ピーちゃん, 沖縄

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
観光地に近い
スタッフの接客、アメニティやおもてなしサービスも良く清潔感があり居心地の良いホテルです。 お風呂も水素風呂で泉質が良く最高でした。
Stayed 3 nights in Nov 2017
Response from THE JUNEI HOTEL on 11 Dec 2017
この度はご宿泊いただき誠にありがとうございました。設備や備品だけでなく接客にまでご評価いただき従業員一同大変うれしく存じます。お客様のまたのお越しを心よりお待ちしております。 THE JUNEI HOTEL 黒内

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
上質的空間惟房務清潔度待改進
地點,選物,空間感及氣氛營造的確是下過一番功夫,惟整體清潔及房務整理的專業度上還有很大的進步空間,例如打掃時房間內垃圾桶未清空,睡衣收走未補等等,讓人感覺彷彿還在試營運的狀態。
Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very pleasant stay with the hotel which is comfy and nice! The hotel staff are also very friendly and helpful in giving travel information and advices. Surely will come and stay when we are in Kyoto next.
Stayed 2 nights in Nov 2017
Thank you for the stay at Junei Hotel. We are all very happy to hear that you enjoyed staying with us. We really hope to see you again during your future visit in Kyoto. Yours Sincerely,

10/10 Excellent

rei, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
家族旅行
おじいちゃん、おばあちゃん、子供を連れての旅行に利用させてもらいました。 5人泊まりましたが、部屋も十分に広く、お風呂やインテリア、お茶や飲み物、お菓子などのサービスにもこだわりを感じ、素敵な時間を過ごすことができました。 京都御所や二条城も近く、観光も不自由なくできました。 また京都に家族旅行をする時には利用したいです。
Stayed 1 night in Jul 2017
Response from フロント 伊田 on 30 Jul 2017
この度、ご宿泊ありがとうございました。 ご満足頂けたようで従業員一同も大変嬉しく思っております。 京都は観光だけではなく、日本の四季を感じることができる場所でもございます。今度は是非違う京都の姿を見にいらしてください。 またのご利用、従業員一同お待ちしております。