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Reviews of Stay SAKURA Kyoto ZEN

2.5 out of 5
Stay SAKURA Kyoto ZEN
1-572-2 Omiya, Shimogyo-ku, Kyoto, Kyoto

Reviews

8.6

Excellent

Rating 10 - Excellent. 9 out of 17 reviews" "
Rating 8 - Good. 5 out of 17 reviews" "
Rating 6 - Okay. 1 out of 17 reviews" "
Rating 4 - Poor. 2 out of 17 reviews" "
Rating 2 - Terrible. 0 out of 17 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this modern-japanese inspired place, very spacious bedroom and sofa area with a TV, and a separate kitchenette with fridgefreezer, microwave, kettle, sink, and electric hob. The bathroom was japanese, with a bidet toilet, separate sink, mirror, washer, and a bath-room/shower-room that had its own heating/cooling/ventilation. The area was a bit away from any train or subway but a quiet area which was pleasant to walk and only 10 minutes to the local subway, and enough options for food and convenience stores locally.
Stayed 5 nights in Apr 2024

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good here but pay special attention to your emails before you arrive. Make sure you read the instructions well for checking in upon arrival. This hotel will have no reception area, no person to talk to and you will need your hotel main door pass code and you key cards to you room can be at the guest area from the train station or from the near by Sakura Hotel Ryu which is a block away.
Stayed 3 nights in Mar 2024
Response from Stay SAKURA Kyoto ZEN on 22 Apr 2024
Thank you very much for your valuable review! We are always taking into account our customers’ reviews and trying our best to improve our services. Again, thank you for taking the time to review our hotel. Very much looking forward to your stay again in the future.

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was good, but the check in location is far away from the hotel and no bus accessible.
Stayed 2 nights in Feb 2024

4/10 Poor

Behnoosh, USA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jun 2018

8/10 Good

SHINGO

Stayed 2 nights in Feb 2024

6/10 Okay

SHOZO

Stayed 1 night in Jan 2024
Response from Stay SAKURA on 10 Jan 2024
この度は当宿泊施設をご利用いただきまして、誠にありがとうございました。またのご利用をお待ちしております。

8/10 Good

An chi

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
住宿check in蠻不方便,而且沒告知大門密碼,還又再跑一趟⋯⋯但價格便宜! 房間打掃很隨便⋯牆角床頭都是灰塵⋯⋯ 床很好睡!洗衣、料理都還不錯!
Stayed 2 nights in Dec 2023
Response from Stay SAKURA on 10 Jan 2024
非常感谢你们的入住。我们还要再次感谢您在百忙之中为我们提供宝贵意见。 对于您在入住期间遇到的不便,我们深表歉意。 我们将在公司内部分享您的意见,并尽一切努力加以改进。希望您再次光临时还能使用我们的设施。我们期待您的再次光临。

10/10 Excellent

?

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Stay SAKURA on 10 Jan 2024
この度は当宿泊施設をご利用いただきまして、誠にありがとうございました。またのご利用をお待ちしております。

10/10 Excellent

Mikko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay with good in-apartment facilities
Logistics worked exactly as advertised, our luggage got delivered to our accommodation. Our apartment was nice and had all the facilities advertised. In the middle of a longer trip it was especially pleasing to have a washing machine, and the drying facility in the bathroom. On the downside, with three beds, there's very little space to open suitcases. Services in the immediate vicinity are limited, but at least the mandatory convenience store is nearby.
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間乾淨,整齊
Stayed 4 nights in Oct 2023
Response from Stay SAKURA Kyoto ZEN on 4 Nov 2023
感謝您入住我們的酒店。感謝您對房間清潔度的讚美。我們期待再次見到您。

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Hidenobu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

YUKARI

Liked: Property conditions & facilities
猛暑の日に宿泊させていただきました。 洗濯機、浴室乾燥が付いており、汗だくの洗濯物を洗濯できたことがとっても助かりました。 ソファベッドの肘掛け部分?と思われる場所がほこりがすごく、そこだけ残念でした。
Stayed 1 night in Jul 2023

10/10 Excellent

??

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
とても綺麗にしてあって下の子がハイハイしても安心出来た。 エアコン回りもきれいにしてあって良かった
Stayed 1 night in May 2023
Response from 予約担当 横田 on 21 May 2023
この度は当施設にご宿泊頂き、誠にありがとうございます。 お客様よりお褒めのお言葉を頂けました事、スタッフ一同嬉しく思います。 今後もよりよいサービスを提供できるよう、スタッフ一同精進して参ります。 改めましてこの度はお忙しい中ご投稿をお寄せ頂き、誠にありがとうございました。 またのお越しを心よりお待ちしております。

10/10 Excellent

Eugenie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles aanwezig om prettig een paar dagen te verblijven. Zelfs wasmiddel voor de wasmachine. Makkelijke in en uitcheck.
Stayed 4 nights in Mar 2023
Response from 予約担当 横田 on 21 May 2023
この度は、数ある宿泊施設から当ホテルをお選びいただきまして誠にありがとうございました。心より厚くお礼申し上げます。このような嬉しく、ありがたいお言葉を拝読し、大変喜ばしい限りです。より一層お客様にお喜びをいただける場を目指し、精進を重ねて参ります。またのご利用を従業員一同、心よりお待ち申し上げております。

10/10 Excellent

KAZUYO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
前日まで泊まっていたステイさくら東本願寺に比べて、入り口やエレベーターのゴミが気になりました でも部屋は洗濯機もありとても快適で良かったけれど、東本願寺の方にはあったのにお風呂に洗面器がなかったのが残念でした😅
Stayed 2 nights in Mar 2023
Response from 予約担当 永井 on 12 Mar 2023
この度はご宿泊頂き誠に有難う御座います。 施設の清掃不備によりご不快な思いをさせてしまい大変申し訳ございませんでした。スタッフに共有し、徹底いたします。さらに、貴重なお声を届けてくださいましたこと御礼申し上げます。いただきましたご意見は社内共有し改善に努めます。 またお越しの際も当施設をご利用いただけますと幸いです。 またのご利用、心よりお待ちしております。

10/10 Excellent

YURI

Stayed 1 night in Feb 2023