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Reviews of RESI STAY Mayu Grace Hotel

3 out of 5
RESI STAY Mayu Grace Hotel
457-2, Tsuboyacho, Ogawadori Oikesagaru, Nakagyo, Kyoto, Kyoto

Reviews

9.2

Wonderful

Rating 10 - Excellent. 27 out of 35 reviews" "
Rating 8 - Good. 5 out of 35 reviews" "
Rating 6 - Okay. 1 out of 35 reviews" "
Rating 4 - Poor. 1 out of 35 reviews" "
Rating 2 - Terrible. 1 out of 35 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jimmy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice and quiet. Very clean area. Room is spacious. Walking to station, Sanjo market, Life and Fresco super market. So many choices.
Stayed 6 nights in May 2024

10/10 Excellent

Arthur, CLINTON

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Neighborhood hotel. Small and quaint. NOT the resiv stay kyoto but a5 minute walk from busses and subway. Easy to get around is you don't want to use cabs. Neat neighborhood.
Stayed 5 nights in Dec 2023
Response from RESI STAY on 2 Feb 2024
Thank you for staying with us, and thank you for your feedback. We hope you had a great time in Kyoto.We are verr much looking forward to seeing you again in the near future.

2/10 Terrible

Xiao-Yun, Moraga

Stayed 10 nights in Nov 2023
Response from RESI STAY on 2 Feb 2024
Thank you for staying with us, and thank you for your feedback.We would appreciate it if you could let us know the details regarding your evaluation. Thank you.

8/10 Good

Yuji

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is not a full-service hotel. There are no staff available till the check-in time. It means if you want to leave the luggage, it is possible, but they would be unattended. Japan is safe, but still, it is not the best procedure. The room is large enough to accommodate opening up several suitcases and bags. The bathroom was clean, but there was some dust on the vanity shelf that had not been cleaned up enough. The location is okay; if you have many items to carry, calling a taxi is recommended for checking in and out.
Stayed 3 nights in Nov 2023

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great, roomy property for a family of three. It was sweltering when we were in Kyoto so we wished the hotel was a little bit closer to some of the temples and shrines we wanted to visit. We found that we did quite a bit of walking and often taking buses to the same areas, away from the hotel. Overall those locations quite good and if the weather wasn’t so bad, I think it would’ve been fine. The closet space is great and it is nice to have room to spread out. It would be nice to have something other than local channels available to watch on TV at the end of a long day — but that is a very minor issue. Beds were super comfy. One of the staff members we saw a few times was absolutely lovely. On the other days, the two younger staff didn’t really acknowledge us. I would really recommend this hotel for families.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, room comfort
Location is a gem.
The registration staff were very helpful and communication was effective. They successfully helped arrange taxi vehicles for our timely departure. The facility is a gem off the main thoroughfare. Taxi drivers are not always familiar with it so use a hotel card to assist on location.
Stayed 3 nights in Jun 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The facilities, staff, location, cleanliness and size of hotel were excellent. The restaurants, bars and transport were all close by and great. The street and room were quiet and clean. Wonderful stay.
Stayed 7 nights in Apr 2023
Response from RESI STAY on 26 Apr 2023
Thank you very much for staying with us. We are pleased to receive your excellent comments about our accommodation and glad to hear you enjoyed your stay. We hope you will come back and stay with us again in the near future.

10/10 Excellent

Andre

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice large clean rooms with a kitchen and huge shower/tub room. Easy walk to subway stops.
Stayed 3 nights in Mar 2023
Response from RESI STAY on 26 Apr 2023
Thank you for staying at RESI STAY Mayu Grace Hotel. We are glad to receive a positive evaluation. We look forward to your coming back to Kyoto again in the future.

8/10 Good

Marcel

Liked: Cleanliness
Small apartment, not full service
Room seemed large, but was actually not well laid out. It was mostly a long corridor with bedroom at the end. Along the corridor were the toilet, bathroom and kitchen. The bedroom had maybe 1m around the bed, so there was nowhere to put our two suitcases. It is not a hotel though. There is no housekeeping, no restaurant, and only a partially staffed front desk. They are apartments. Biggest downside was that they cannot arrange Takuhaibin luggage forwarding (but they can receive). For this, they sent us to the local FamilyMart supermarket… however they only take small suitcases!
Stayed 5 nights in Mar 2023

10/10 Excellent

Keiko

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel. No complaints at all. The hotel is in quiet area, real Kyoto town feeling, but still easy access by bus (bus stops 3 minutes walk) to Kyoto station (3 route services) and Shijo-Kawaramachi, down town (1 route). Every 10 - 15 minutes service which is always on time. Subway station is close by as well (I can’t tell how long it takes as I did not use the subway.) Three 24 hour open convenience stores within 3 minute walking distance. Seiyu supermarket is 10 minutes walk (open til 9pm) so you can cook your own food if you like in the hotel room easy. Cooking facilities are well organized. Kitchen is separated so You don’t see the kitchen from the bedroom. Bathroom is separated (bathtub/shower room and dressing room with wash basin) so you have enough space, the toilet is also separated from the bathroom. Bed, linens, pillows are so comfy. Pillows as I checked the make to buy the same for myself are made by a private company in Kyoto. Everything in the hotel room is with thoughtfulness. You feel Japanese “Omotenashi”. The reception lady is fluent in English, German, very helpful and nice to talk with. I have no hesitation in recommending this hotel.
Stayed 5 nights in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Mayu Grace Hotel on 15 Oct 2019
Warm greetings from Mayu Grace Hotel. Thank you very much for staying with us and for your review. We hope you had enjoyed your stay and had great time in Kyoto. We will improve our service better further when you visit us again. We look forward to welcome you again here at Mayu Grace Hotel. Best regards, 繭 グレイスホテルでございます。 この度は当館にご滞在頂き、また口コミを投稿頂き誠にありがとうございました。 お客様の京都でのご滞在が素晴らしいものであったことを願っております。 次回お越しいただいた際に今まで以上のサービスが提供できますように、スタッフ一同精進してまいります。 またご来館いただけますことを、心よりお待ち申し上げております。

10/10 Excellent

SUN

Travelled with family
Liked: Cleanliness, room comfort
非常适合全家旅行
离地铁公交都很近 在一条安静的小路上，路口有日式快餐厅。 到的时候是上午前台没有人 ，用前台的电话打通 让我们自助存了行李，非常方便。 房间很大，就是沙发床太软了， 其他都非常好。 从酒店可以走着去二条城，本能寺遗迹也在附近， 附近的公交车可以去各个景点。离700米远有个很大的超市， 我们买了食材，公寓里有厨房。但是没有洗衣机。 非常推荐全家旅行。
Stayed 4 nights in Jan 2024
Response from RESI STAY on 11 Mar 2024
Thank you for staying with us. We are glad to hear that you enjoy your stay.We will keep improving our services. We hope to see you again in the near future.

10/10 Excellent

King Lok

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from RESI STAY on 2 Feb 2024
Thank you for staying with us, and thank you for your feedback.We are looking forward to your next stay.

10/10 Excellent

YA-PING

Travelled with family
Liked: Cleanliness, room comfort
很棒的當地生活體驗, 日本舒適的家
友善的住宿, 房間很大, 獨立廁所和廚房. 完善的現代化空調設備、浴室乾暖房等設備. 廚房提供完善廚具碗盤等, 買外食或食材回來都很Ok! 第一次在日本自已水煮些當地食材, 很棒的體驗, 也有微波爐, 很棒!!
Stayed 3 nights in Nov 2023
Response from RESI STAY on 2 Feb 2024
Thank you for staying with us. We are honored to received such a good evaluation.We are glad to hear that you enjoyed your stay at our place. We hope we will see you again in the near future.

10/10 Excellent

DOHYEON

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
職員がかわいくて親切でした
Stayed 2 nights in Nov 2023

6/10 Okay

Wing Keung, hk

Travelled with family
Disliked: Amenities
NO ROOM MAKE UP SERVICE , MORE LIKE A HOSTEL INSTEAD OF HOTEL. ALSO WASHROOM WATER TAP TAKES MORE THAN MINUTES TO HAVE HOT WATER, A WASTE OF WATER DURING WAITING TIME. FRYING PAN IS BURNED. NO DINING TABLE AND WASHING MACHINE IS BIT INCONVENIENT. OTHERWISE REST ARE FINE, CLEAN AND TIDY.
Stayed 4 nights in Nov 2023

10/10 Excellent

KIN WAH

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a pretty good　serviced apartment at a pretty good price. It was clean and had nice amenities. The room was great. The staff were all extremely friendly and helpful. The area is fine, not much in the immediate area but very close to downtown and midtown. Conveniently located next to Subway Station.
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

JUNKO

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Sascha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 7 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
I will stay in the hotel of this group again
Aside from the location which is a bit far from the tourist attractions, overall it was a great experience, the room is spacious & clean with all the facility we need.
Stayed 4 nights in Jun 2023

4/10 Poor

Takako

Liked: Cleanliness
スタッフの方々は一生懸命だったと思うのですが、連携が取れていなかったり、個別の対応ができていず、ホテルとしては機能が完全だとは思えなかった
Stayed 5 nights in May 2023

10/10 Excellent

patrick

Liked: Cleanliness, room comfort
Parfait
Bel appartement très bien équipé et confortable . Bien situé à proximité d'une intersection des 2 lignes de métro
Stayed 5 nights in Apr 2023

10/10 Excellent

kiwoong

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2023
Response from RESI STAY on 26 Apr 2023
Thank you very much for your feedback.

10/10 Excellent

Stanislav

Travelled with family
Impeccable
Superbe chambre spacieuse et très bien équipée, la décoration est agréable dans le style japonais avec lit style futon mais pas dur, on y a trouvé des plus comme peignoires, chaussons, pyjamas, café thé, impeccable pour famille. Le personnel très serviable et sympathique parlant anglais, la réception a des horaires mais en cas d'absence un téléphone est utilisable pour les joindre. Le quartier est à mi-chemin entre la vieille et la nouvelle ville, métro et arrêt du bus touristique hop-on à 5-6 mn en face du palais de Nijo-Jo, dans un quartier près des grandes axes mais dans des ruelles agréable, au calme avec supermarchés très proches.
Stayed 4 nights in Apr 2023
Response from RESI STAY on 26 Apr 2023
Thank you for staying at RESI STAY Mayu Grace Hotel. We are glad that you enjoyed your stay and had a good time in Kyoto. We look forward to your next visit in the future.

10/10 Excellent

YuRu

Travelled with group
Liked: Cleanliness, room comfort
房間空間很大，環境感覺也蠻乾淨的。離車站距離不算遠，交通位置算便利。
Stayed 3 nights in Mar 2023
Response from RESI STAY on 26 Apr 2023
Thank you for staying with us. We are glad to hear that you liked the room. We look forward to serving you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
The best bathroom. Very clean. More than i expected.
Stayed 2 nights in Mar 2023
Response from RESI STAY on 26 Apr 2023
Thank you for your review. We are happy to hear that you were satisfied with your stay. We are also honored to receive a good evaluation. We hope to see you again in the future.

10/10 Excellent

Man Hon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Receptionist is really kind and gave us a lot of local guide
Stayed 2 nights in Feb 2023
Response from RESI STAY on 27 Feb 2023
Thank you for your review and we are very happy to hear that you line our way of service. It is our pleasure to see our guests are happy. We are looking forward to seeing you in the near future again.

8/10 Good

HIROKO

Stayed 2 nights in Nov 2022
Response from RESI STAY on 15 Nov 2022
レビューのご投稿いただきありがとうございます。またのご利用をお待ちしております。

8/10 Good

みか

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
お部屋が広く使いやすかったです。 受付の方も丁寧に対応いただき助かりました。
Stayed 2 nights in Oct 2022
Response from RESI STAY on 18 Oct 2022
レビューをのご投稿ありがとうございます。お部屋のや対応に関し、お褒めのお言葉をありがとうございます。今後より一層快適にお過ごしいただけるお部屋を皆様にご提供できるように努めてまいります。またのご利用をスタッフ一同お待ちしております。

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
綺麗で良かったです。
Stayed 1 night in Sep 2019
Response from Mayu Grace Hotel on 24 Sept 2019
繭 グレイスホテルでございます。 この度は当館にご滞在頂き、また口コミを投稿頂き誠にありがとうございました。 お客様の京都でのご滞在が素晴らしいものであったことを願っております。 次回お越しいただいた際に今まで以上のサービスが提供できますように、スタッフ一同精進してまいります。 またご来館いただけますことを、心よりお待ち申し上げております。

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Front clerk on 27 Aug 2019
Dear Anonymous guest, Warm greetings from Mayu Grace Hotel. Thank you so much for your good rating. We look forward to seeing you sometime. Best regards, Mayu Grace Hotel

10/10 Excellent

Yuka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from 繭 グレイスホテル on 17 Aug 2019
Yuka様、 繭 グレイスホテルでございます。 この度は当館にご滞在頂き、また口コミを投稿頂き誠にありがとうございました。 お客様の京都でのご滞在が素晴らしいものであったことを願っております。 次回お越しいただいた際に今まで以上のサービスが提供できますように、スタッフ一同精進してまいります。 またご来館いただけますことを、心よりお待ち申し上げております。