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Reviews of Infinity By Yelken - All Inclusive

5 out of 5
Infinity By Yelken - All Inclusive
Kadinlar Denizi Mevkii, 9. Sokak, Kusadasi, Aydin

Reviews

6.8
Rating 10 - Excellent. 8 out of 43 reviews" "
Rating 8 - Good. 14 out of 43 reviews" "
Rating 6 - Okay. 11 out of 43 reviews" "
Rating 4 - Poor. 6 out of 43 reviews" "
Rating 2 - Terrible. 4 out of 43 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Nikita

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
All good, but cleaning wish be better...
Response from Reservation Team on 31 Jan 2023
Dear Guest; Thank you for taking the time to write a review about your stay at our hotel. Your comments guide us. All of our colleagues, especially our management, know the importance of comments and constructive criticisms from our guests, and they always strive to ensure and maintain guest satisfaction. For this reason, your valuable opinions will be shared with the relevant department managers and hotel management. As the Infinity By Yelken family, we state that we will be happy to see you among us in your next holiday plan and wish you a good day. Best regards, Infinity By Yelken Aquapark & Resort

6/10 Okay

Estela

Travelled with family
Liked: Cleanliness, property conditions & facilities
Pros: lovely modern hotel with a nice view. The lady that served fried eggs in the morning was very pleasant as was female security at the gate to the property. Housekeeping was good. Cons: food was bland and repetitive, no towels or personnel at towel shack, many staff scrolling on their cell phones. Lifeguard did not notice a child drowning and a hotel guest jumped in clothed to save her. He got her to safety and the lifeguard never even looked up from his phone. Waterpark only has limited slides operating, female pool bathroom had 3 stalls. 3 were locked the whole time and the only one that was unlocked did not have a working lock. 1 female reception staff member had a very bad attitude. This resort has the potential to be amazing, but management is missing the ball. We've been to many all inclusives in Mexico and the carribean and this one can not compare to their level of professionalism and service.
Stayed 8 nights in Oct 2022
Response from Infinity By Yelken Resort & Aquapark on 31 Jan 2023
Dear Guest; Thank you for taking the time to write a review about your stay at our hotel. Your comments guide us. All of our colleagues, especially our management, know the importance of comments and constructive criticisms from our guests, and they always strive to ensure and maintain guest satisfaction. For this reason, your valuable opinions will be shared with the relevant department managers and hotel management. As the Infinity By Yelken family, we state that we will be happy to see you among us in your next holiday plan and wish you a good day. Best regards, Infinity By Yelken Aquapark & Resort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022
Response from Infinity By Yelken Resort & Aquapark on 31 Jan 2023
Dear Guest; Thank you for taking the time to write a review about your stay at our hotel. Your comments guide us. All of our colleagues, especially our management, know the importance of comments and constructive criticisms from our guests, and they always strive to ensure and maintain guest satisfaction. For this reason, your valuable opinions will be shared with the relevant department managers and hotel management. As the Infinity By Yelken family, we state that we will be happy to see you among us in your next holiday plan and wish you a good day. Best regards, Infinity By Yelken Aquapark & Resort

6/10 Okay

Bennouna

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Hotel merite 4* la propreté et le service sont a revoir par contre le mini club top et la restauration de qualité
Stayed 4 nights in Sep 2019
Response from Infinity By Yelken Resort & Aquapark on 17 Aug 2022
Dear Guest; Thank you for taking the time to write a review about your stay at our hotel. Your comments guide us. All of our colleagues, especially our management, know the importance of comments and constructive criticisms from our guests, and they always strive to ensure and maintain guest satisfaction. For this reason, your valuable opinions will be shared with the relevant department managers and hotel management. As the Infinity By Yelken family, we state that we will be happy to see you among us in your next holiday plan and wish you a good day. Regards, Infinity By Yelken Aquapark & Resort

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The guests could easily sunbathe by the sea and swim in the sea. That was wonderful. The food was boringly the same, night after night.
Stayed 10 nights in Sep 2019
Response from Guest Relation Supervisor on 12 Oct 2019
Dear Guest Thank you for taking the time to support us with your good comments. we will be happy to see you again next year. Guest Relation Department

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The finish is very poor in some places, broken tiles all over areas in the hotel.one of the rooms we had had no working lock on the door and the wall tiling still had spacers in. One room the loo was poorly fitted and the tiling was cracked. Beautiful location, but sadly needs a snagging list
Stayed 14 nights in Sep 2019
Response from Guest Relation Supervisor on 15 Oct 2019
dear guest thank you for your feedback. we are interested in the situations you have specified as soon as possible. we are happy to see you again. Hope to see you next year.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Given a room with no bed sheets, unclean bathroom
Hallways never cleaned
Food leftovers everywhere
In room safe that is supposed to be bolted down, was portable for thieves' convenience
Stayed 4 nights in Aug 2019
Response from Infinity By Yelken Resort & Aquapark on 17 Aug 2022
Dear Guest; Thank you for taking the time to write a review about your stay at our hotel. Your comments guide us. All of our colleagues, especially our management, know the importance of comments and constructive criticisms from our guests, and they always strive to ensure and maintain guest satisfaction. For this reason, your valuable opinions will be shared with the relevant department managers and hotel management. As the Infinity By Yelken family, we state that we will be happy to see you among us in your next holiday plan and wish you a good day. Regards, Infinity By Yelken Aquapark & Resort

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
I liked the ocean views but I didn’t like the hotel service, cleanliness, amenities and almost everything. This is not a five stars hotel.
Stayed 6 nights in Sep 2019
Response from Guest Relation on 17 Sept 2019
Dear Guest, We have read your comments about our hotel in sorrow. we aim to provide better service every day more than ever. see you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Visited with the family early September. Location is perfect with breathtaking views. Staff is great, many thanks to guest relation girl - Anel. She organized wonderful birthday party for us. All inclusive drinks range is various. The only downside is that people are smoking everywhere, hotel management would need to establish more non-smoking areas. Huge bonus is aqua park, which you can visit free of charge. Sea is crystal clean.
Stayed 6 nights in Aug 2019
Response from guest relation on 17 Sept 2019
Dear Guest, Thank you very much for sharing your valuable comments with us. we are trying to serve you better every day. We are honored to hear that you are satisfied with our services and the attention of our staff. we will be happy to see you again. see you again.

6/10 Okay

Tebin

Disliked: Cleanliness, staff & service
Stayed 6 nights in Aug 2019
Response from Guest relation on 17 Sept 2019
First of all thank you very much for choosing us dear guest. to serve you better every day we have no doubt that we work. we are happy to see you again.

8/10 Good

Razvan, Sweden

Liked: Staff & service, property conditions & facilities, room comfort
Family trip, high season vacation during July
We visited for 11 nights during July. It was super busy with a lot of people, mainly Turkish. Is very messy during meal times because noone is respecting the order. Only local alchoholic beverages, no imported ones. I didn't get what ultra all inclusive means. The hotel areas are not cso clean in general, i guess because it was overpopulated and not enough personnel working. Overall we can visit again but definitely not during the high season, it was very chaotic in my opinion!
Stayed 11 nights in Jul 2019
Response from Guest relation on 17 Sept 2019
369/5000 Dear Guest, First of all thank you very much for evaluating us with your valuable comments. With our understanding of service focused on guest satisfaction every day, we always aim for the better. no doubt we're working on the issues you're talking about. we are happy to see you again. Thank you for choosing us.

4/10 Poor

Elijah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 5 star hotel
Food, drink and entertainment was good, but in general the rooms and hotel conditions wasn’t to the 5 star hotel standards. Design of the rooms and toiletries provision were terrible. There were no lotion, conditioner and shampoo there was only body wash and hand wash. There was no toilet paper in our room for half a day and I need to push them to give us toilet rolls at night otherwise we should wait for the next day service to bring us toilet paper. Only 2 pillows in a 2 person rooms which were not big enough to sleep comfortably. The mirror is above the luggage area and the dressing stool is in front of the TV. There architecture of the building is terrible. It’s not wheelchair accessible at all but also difficult for elderly people to move around. There are loads of non standard steps every where. Each step in a stair case has a different height from 10cm to 30cm. There are not enough lifts and the lifts are too small. Also one of the 3 lifts is always broken. There is not enough WCs in the communal areas and not cleaned and serviced regularly.
Stayed 6 nights in Jul 2019
Response from Guest Relation on 17 Sept 2019
As Infinity by Yelken family, we would like to thank you for sharing your precious time with us. With our understanding of service focused on guest satisfaction every day, we always aim for the better. take into account the complaints you have mentioned that we have no doubt that we produce emergency solutions. We will be happy to see you again in order to make you more happy.

4/10 Poor

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DISAPPOINTED
The room was not as advertised In the hotel.com room explanation it stated a 104inch tv ...the one in room was 42inch Also the first room I was allocated was a pool and partial sea view and not the sea view luxury room I was told they would change the room the next day After making complaints they found me a room with a great sea view but the standard of the room was very disappointing This is a hotel I definitely will not be staying at again The property is poorly constructed and was dirty and tacky The position of the property on the ocean was fantastic This is one of the only times that what was advertised on hotel.com ( Expedia) and what I was put in were not the same ..the hotel claimed that Expedia were at fault ..I don’t believe that ... The buffet was ok The restaurant offer of al a Carte when I requested before 10am in the morning I was told was fully booked this after they told me I could book the morning of the day I wanted to eat there
Stayed 5 nights in Jul 2019
Response from Infinity By Yelken Resort & Aquapark on 17 Aug 2022
Dear Guest; Thank you for taking the time to write a review about your stay at our hotel. Your comments guide us. All of our colleagues, especially our management, know the importance of comments and constructive criticisms from our guests, and they always strive to ensure and maintain guest satisfaction. For this reason, your valuable opinions will be shared with the relevant department managers and hotel management. As the Infinity By Yelken family, we state that we will be happy to see you among us in your next holiday plan and wish you a good day. Regards, Infinity By Yelken Aquapark & Resort

8/10 Good

Stephane

Stayed 3 nights in Aug 2023

6/10 Okay

Tugce

Travelled with family and small children
Aquapark gedeelte is leuk voor de kinderen. Keuezemogelijk kwa eten voor kinderen is minder.
Stayed 6 nights in Oct 2022
Response from Reservation Team on 31 Jan 2023
Dear Guest; Thank you for taking the time to write a review about your stay at our hotel. Your comments guide us. All of our colleagues, especially our management, know the importance of comments and constructive criticisms from our guests, and they always strive to ensure and maintain guest satisfaction. For this reason, your valuable opinions will be shared with the relevant department managers and hotel management. As the Infinity By Yelken family, we state that we will be happy to see you among us in your next holiday plan and wish you a good day. Best regards, Infinity By Yelken Aquapark & Resort

4/10 Poor

Yücel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2022
Response from Infinity By Yelken Resort & Aquapark on 31 Jan 2023
Değerli Misafirimiz; Otelimizdeki konaklamanız hakkında değerlendirme yazmak için zaman ayırdığınız için teşekkür ederiz. Yorumlarınız bize rehberlik ediyor. Başta yönetimimiz olmak üzere tüm meslektaşlarımız, misafirlerimizden gelen görüş ve yapıcı eleştirilerin önemini bilir, misafir memnuniyetini sağlamak ve sürdürmek için her zaman çaba gösterirler. Bu sebeple değerli görüşleriniz ilgili departman yöneticileri ve otel yönetimi ile paylaşılacaktır. Infinity By Yelken ailesi olarak bir sonraki tatil planınızda sizleri aramızda görmekten mutluluk duyacağımızı belirtir, iyi günler dileriz. Saygılarımızla, Infinity By Yelken Aquapark & Resort

2/10 Terrible

Ali

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Il n'y avait aucune propreté, La nourriture froide Personnel non agréable Service non à l'écoute Pleins de choses
Stayed 7 nights in Jul 2022
Response from Rezervasyon Ekibi. on 17 Aug 2022
Değerli Misafirimiz; Otelimizdeki konaklamanız hakkında değerlendirme yazmak için zaman ayırdığınız için teşekkür ederiz. Yorumlarınız bize rehberlik ediyor. Başta yönetimimiz olmak üzere tüm meslektaşlarımız, misafirlerimizden gelen görüş ve yapıcı eleştirilerin önemini bilir, misafir memnuniyetini sağlamak ve sürdürmek için her zaman çaba gösterirler. Bu sebeple değerli görüşleriniz ilgili departman yöneticileri ve otel yönetimi ile paylaşılacaktır. Infinity By Yelken ailesi olarak bir sonraki tatil planınızda sizleri aramızda görmekten mutluluk duyacağımızı belirtir, iyi günler dileriz. Saygılarımızla, Infinity By Yelken Aquapark & ​​​​Resort

6/10 Okay

Müjdat

Liked: Staff & service, amenities, property conditions & facilities
Stayed 11 nights in Jul 2022
Response from Infinity By Yelken Resort & Aquapark on 31 Jan 2023
Değerli Misafirimiz; Otelimizdeki konaklamanız hakkında değerlendirme yazmak için zaman ayırdığınız için teşekkür ederiz. Yorumlarınız bize rehberlik ediyor. Başta yönetimimiz olmak üzere tüm meslektaşlarımız, misafirlerimizden gelen görüş ve yapıcı eleştirilerin önemini bilir, misafir memnuniyetini sağlamak ve sürdürmek için her zaman çaba gösterirler. Bu sebeple değerli görüşleriniz ilgili departman yöneticileri ve otel yönetimi ile paylaşılacaktır. Infinity By Yelken ailesi olarak bir sonraki tatil planınızda sizleri aramızda görmekten mutluluk duyacağımızı belirtir, iyi günler dileriz. Saygılarımızla, Infinity By Yelken Aquapark & Resort

2/10 Terrible

M

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ik raad dit hotel absoluut niet aan. Kamers worden niet schoongemaakt, eten is niet lekker en personeel wilt je absoluut niet helpen.
Stayed 3 nights in Jul 2022
Response from Rezervasyon Ekibi. on 17 Aug 2022
Değerli Misafirimiz; Otelimizdeki konaklamanız hakkında değerlendirme yazmak için zaman ayırdığınız için teşekkür ederiz. Yorumlarınız bize rehberlik ediyor. Başta yönetimimiz olmak üzere tüm meslektaşlarımız, misafirlerimizden gelen görüş ve yapıcı eleştirilerin önemini bilir, misafir memnuniyetini sağlamak ve sürdürmek için her zaman çaba gösterirler. Bu sebeple değerli görüşleriniz ilgili departman yöneticileri ve otel yönetimi ile paylaşılacaktır. Infinity By Yelken ailesi olarak bir sonraki tatil planınızda sizleri aramızda görmekten mutluluk duyacağımızı belirtir, iyi günler dileriz. Saygılarımızla, Infinity By Yelken Aquapark & ​​​​Resort

8/10 Good

zülfikar

Travelled with family
Disliked: Cleanliness
Stayed 4 nights in Jun 2022
Response from Rezervasyon Ekibi. on 17 Aug 2022
Değerli Misafirimiz; Otelimizdeki konaklamanız hakkında değerlendirme yazmak için zaman ayırdığınız için teşekkür ederiz. Yorumlarınız bize rehberlik ediyor. Başta yönetimimiz olmak üzere tüm meslektaşlarımız, misafirlerimizden gelen görüş ve yapıcı eleştirilerin önemini bilir, misafir memnuniyetini sağlamak ve sürdürmek için her zaman çaba gösterirler. Bu sebeple değerli görüşleriniz ilgili departman yöneticileri ve otel yönetimi ile paylaşılacaktır. Infinity By Yelken ailesi olarak bir sonraki tatil planınızda sizleri aramızda görmekten mutluluk duyacağımızı belirtir, iyi günler dileriz. Saygılarımızla, Infinity By Yelken Aquapark & ​​​​Resort

6/10 Okay

Esin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yemekler dışında her şey çok güzeldi. Odalar ferah çok güzel. Banyo biraz dar. Duş kapısı tuvalet tarafından açılmalı, diğer türlü banyo kapısının arkasında kaldığı için zorlanılıyor. Otelde çok sayıda çalışan var, hizmette hiç sıkıntı yok. Animasyonlar özellikle havuzda ve denizde güçlendirilebilir. Aqua park saatleri sıkıntılı biraz. Öğle arası kaldırılabilir.
Stayed 7 nights in Jul 2021
Response from Rezervasyon Ekibi. on 17 Aug 2022
Değerli Misafirimiz; Otelimizdeki konaklamanız hakkında değerlendirme yazmak için zaman ayırdığınız için teşekkür ederiz. Yorumlarınız bize rehberlik ediyor. Başta yönetimimiz olmak üzere tüm meslektaşlarımız, misafirlerimizden gelen görüş ve yapıcı eleştirilerin önemini bilir, misafir memnuniyetini sağlamak ve sürdürmek için her zaman çaba gösterirler. Bu sebeple değerli görüşleriniz ilgili departman yöneticileri ve otel yönetimi ile paylaşılacaktır. Infinity By Yelken ailesi olarak bir sonraki tatil planınızda sizleri aramızda görmekten mutluluk duyacağımızı belirtir, iyi günler dileriz. Saygılarımızla, Infinity By Yelken Aquapark & ​​​​Resort

4/10 Poor

Mustafa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Kedeligt
Hotellet ligger rigtigt godt og er meget ren dagligt rengøring ellers var maden meget dårligt og det samme i de 10 dage vi var på hotellet og virkelig dårligt service fra medarbejderne
Stayed 9 nights in Jul 2021
Response from Reservation Team on 17 Aug 2022
Dear Guest; Thank you for taking the time to write a review about your stay at our hotel. Your comments guide us. All of our colleagues, especially our management, know the importance of comments and constructive criticisms from our guests, and they always strive to ensure and maintain guest satisfaction. For this reason, your valuable opinions will be shared with the relevant department managers and hotel management. As the Infinity By Yelken family, we state that we will be happy to see you among us in your next holiday plan and wish you a good day. Regards, Infinity By Yelken Aquapark & Resort

6/10 Okay

Tekin

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Ok mad lang kø uhørflig tjener
Stayed 12 nights in Jul 2021
Response from Rezervasyon Ekibi. on 17 Aug 2022
Değerli Misafirimiz; Otelimizdeki konaklamanız hakkında değerlendirme yazmak için zaman ayırdığınız için teşekkür ederiz. Yorumlarınız bize rehberlik ediyor. Başta yönetimimiz olmak üzere tüm meslektaşlarımız, misafirlerimizden gelen görüş ve yapıcı eleştirilerin önemini bilir, misafir memnuniyetini sağlamak ve sürdürmek için her zaman çaba gösterirler. Bu sebeple değerli görüşleriniz ilgili departman yöneticileri ve otel yönetimi ile paylaşılacaktır. Infinity By Yelken ailesi olarak bir sonraki tatil planınızda sizleri aramızda görmekten mutluluk duyacağımızı belirtir, iyi günler dileriz. Saygılarımızla, Infinity By Yelken Aquapark & ​​​​Resort

8/10 Good

Eray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from Reservation Team on 17 Aug 2022
Dear Guest; Thank you for taking the time to write a review about your stay at our hotel. Your comments guide us. All of our colleagues, especially our management, know the importance of comments and constructive criticisms from our guests, and they always strive to ensure and maintain guest satisfaction. For this reason, your valuable opinions will be shared with the relevant department managers and hotel management. As the Infinity By Yelken family, we state that we will be happy to see you among us in your next holiday plan and wish you a good day. Regards, Infinity By Yelken Aquapark & Resort

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Essen war nicht nur für uns als 8 Personen mit mehreren Zimmern sehr schlecht eher eine Katastrophe, mussten einige aus der Apotheke verarzten, auch nach vielen Beschwerden hat das nicht geholfen. Wir haben den ganzen Aufenthalt außerhalb gegessen. Für solche Fälle sollte das Hotel eine Rückerstattung machen oder Halbpension anbieten. Das sind ca pro Tag nochmal ca 150€ bei einem normalen Essen Mittag und Abend für acht Personen was wir zusätzlich ausgegeben haben. Die Organisation für Spiele am Pool war nicht gerade lustig da der Wassersport im Gemeinschaft Pool gemacht wurde und die Bälle laufend auf den Essen der Urlauber gelandet ist und das jeden Tag. Ansonsten ist es ein schön gelegenes Hotel, die Mitarbeiter bis auf eine Dame sehr unprofezionel an der Rezeption haben sich viel Mühe gegeben. Die Hotel Managerin hat sich professionell verhalten und hatt soweit es ging die Beschwerden von den Kunden versucht zu lösen.
Stayed 8 nights in Jul 2021
Response from Reservation Team on 17 Aug 2022
Dear Guest; Thank you for taking the time to write a review about your stay at our hotel. Your comments guide us. All of our colleagues, especially our management, know the importance of comments and constructive criticisms from our guests, and they always strive to ensure and maintain guest satisfaction. For this reason, your valuable opinions will be shared with the relevant department managers and hotel management. As the Infinity By Yelken family, we state that we will be happy to see you among us in your next holiday plan and wish you a good day. Regards, Infinity By Yelken Aquapark & Resort.

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Essen war nicht nur für uns eine Katastrophe auch für andere Gäste. Mussten unsere Kinder aus der Apotheke verarzten lassen. Leider hat sich keiner darum gekümmert. Wir haben den ganzen Aufenthalt mit 8 Personen außerhalb gegessen leider. Außer einer Dame an der Rezeption waren alle sehr freundlich. Für solche Fälle sollte das Hotel Rückerstattung machen oder Halbpension anbieten. Jeder Cent für das Essen ist weggeschmissenes Geld. Wir haben ca 100-150 € täglich Geld für außen essen ausgegeben für 8 Personen. Total enttäuschend.
Stayed 9 nights in Jul 2021
Response from Reservation Team on 17 Aug 2022
Dear Guest; Thank you for taking the time to write a review about your stay at our hotel. Your comments guide us. All of our colleagues, especially our management, know the importance of comments and constructive criticisms from our guests, and they always strive to ensure and maintain guest satisfaction. For this reason, your valuable opinions will be shared with the relevant department managers and hotel management. As the Infinity By Yelken family, we state that we will be happy to see you among us in your next holiday plan and wish you a good day. Regards, Infinity By Yelken Aquapark & Resort

10/10 Excellent

Ferhat Mutsel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kuşadası Maceramız.
Büyük ve konforlu bir oteldi.Çalışanlar güler yüzlü ve yardımseverdi.Herkesin damağına hitap eden lezzetli yiyecekler bolca mevcuttu.Her türlü içecek ücretsizdi.Çok mutlu olduk.
Stayed 3 nights in Jul 2021
Response from INFINITY by YELKEN AQUAPARK & RESORTS GR MD. on 4 Aug 2021
Değerli Misafirimiz Ferhat Mutsel, INFINITY by YELKEN AQUAPARK & RESORTS HOTEL ’i tercih ettiğiniz ve zaman ayırarak bizleri değerlendirdiğiniz için çok teşekkür ederiz. Otelimizi çok iyi deneyimlediğinizi, tüm olanaklarımızı gözlemlediğinizi ve gayet memnun kaldığınızı görmek gerçekten mutluluk verici. Beğenileriniz ve güzel yorumlarınız otel yönetmemiz ile ve tüm çalışanlarımız ile paylaşılmıştır Markamıza olan inancınızın daimi kalmasını diler, bir sonraki tatilinizde sizi yeniden ağırlayabilmeyi ümit ederiz. Saygılarımızla; GÜLSEN İNAL INFINITY by YELKEN AQUAPARK & RESORTS Misafir İlişkileri Müdürü

8/10 Good

Beste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel genel olarak güzel ama en büyük sorun sıra beklemek. Yemek kahvalti falan hep sira bekledik. Havuzda yer bulmak da çok zor. Plajda öyle bir sorun yok
Stayed 3 nights in Jul 2021
Response from INFINITY by YELKEN AQUAPARK & RESORTS GR MD. on 4 Aug 2021
Değerli misafirimiz , Öncellikle, zaman ayırıp bizimle yorumlarınızı paylaştığınız için çok teşekkür ederiz. Yasamış olduğunuz tecrübenin beklentilerinizle uyuşmadığını duymak bizlere üzüntü yaşattı. Yorumlarınız bizler için çok değerli.Sizlere daha iyi hizmet sunabilmek için yemek alanlarındaki stant ve çalışan sayımızı arttırdık. Yorumlarınız ile yaşanan düzelmeyi görmek için sizleri tekrardan ağırlama fırsatını çok isteriz. Saygılarımızla, INFINITY by YELKEN AQUAPARK & RESORTS Misafir ilişkileri Müdürü GÜLSEN İNAL

8/10 Good

Hüseyin Çetin

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jun 2021
Response from Reservation Team on 17 Aug 2022
Değerli Misafirimiz; Otelimizdeki konaklamanız hakkında değerlendirme yazmak için zaman ayırdığınız için teşekkür ederiz. Yorumlarınız bize rehberlik ediyor. Başta yönetimimiz olmak üzere tüm meslektaşlarımız, misafirlerimizden gelen görüş ve yapıcı eleştirilerin önemini bilir, misafir memnuniyetini sağlamak ve sürdürmek için her zaman çaba gösterirler. Bu sebeple değerli görüşleriniz ilgili departman yöneticileri ve otel yönetimi ile paylaşılacaktır. Infinity By Yelken ailesi olarak bir sonraki tatil planınızda sizleri aramızda görmekten mutluluk duyacağımızı belirtir, iyi günler dileriz. Saygılarımızla, Infinity By Yelken Aquapark & ​​​​Resort.

10/10 Excellent

iclal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021
Response from Rezervasyon Ekibi. on 17 Aug 2022
Değerli Misafirimiz; Otelimizdeki konaklamanız hakkında değerlendirme yazmak için zaman ayırdığınız için teşekkür ederiz. Yorumlarınız bize rehberlik ediyor. Başta yönetimimiz olmak üzere tüm meslektaşlarımız, misafirlerimizden gelen görüş ve yapıcı eleştirilerin önemini bilir, misafir memnuniyetini sağlamak ve sürdürmek için her zaman çaba gösterirler. Bu sebeple değerli görüşleriniz ilgili departman yöneticileri ve otel yönetimi ile paylaşılacaktır. Infinity By Yelken ailesi olarak bir sonraki tatil planınızda sizleri aramızda görmekten mutluluk duyacağımızı belirtir, iyi günler dileriz. Saygılarımızla, Infinity By Yelken Aquapark & ​​​​Resort

10/10 Excellent

Meskhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Reservation Team on 17 Aug 2022
Dear Guest; Thank you for taking the time to write a review about your stay at our hotel. Your comments guide us. All of our colleagues, especially our management, know the importance of comments and constructive criticisms from our guests, and they always strive to ensure and maintain guest satisfaction. For this reason, your valuable opinions will be shared with the relevant department managers and hotel management. As the Infinity By Yelken family, we state that we will be happy to see you among us in your next holiday plan and wish you a good day. Regards, Infinity By Yelken Aquapark & Resort

10/10 Excellent

Meskhi

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Oct 2019
Response from guest relation supervisor on 18 Oct 2019
dear guest thank you for rating us. your opinion is very important for us. I would like to thank you once again for selecting our hotel in Kusadasi and I hope to have the pleasure of welcoming you to Infinity By Yelken in the nearest future.

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Familienresort
Tolles All-inclusive Resort. Die Zimmer sind sauber und gut ausgestattet. Das Essen ist qualitativ gut und die Auswahl gross. In der Nebensaison war es nicht so überlaufen und es war sehr angenehm. Einige Gäste sind sehr rücksichtslos und laut, dafür kann das Hotel aber nichts. Sehr liebe und freundliche Zimmerreinigungsdamen. Die Kellner sind freundlich aber nicht sehr aufmerksam. Für unbeschwerte Familienferien sehr zu empfehlen.
Stayed 2 nights in Oct 2019
Response from Guest Relation Süpervisor on 16 Oct 2019
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Gedanken über uns auszudrücken. Wir freuen uns, Sie wiederzusehen. bis zum nächsten jahr

8/10 Good

Gülce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palmiyeler güzel.
Yemekleriniz daha güzel ve taze olabilir.Şezlong tutma berbat.
Stayed 5 nights in Sep 2019
Response from guest relation supervisor Furkan on 13 Oct 2019
değerli misafirimiz gülce hanım değerli zamanınızı ayırarak bizi değerlendirdiğiniz için teşekkür ederiz. belirtmiş olduğunuz durumlarla hemen ilgilendiğimizden şüpheniz olmasın. sizleri tekrar aramızda görmekten mutluluk duyarız.

8/10 Good

Osman

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
genel anlamda güzel bir otel
genel olarak güzel ve gidilebilecek bir otel konum harika deniz plaj havuz ve aquapark çok iyi yemek çeşitleri çok iyi lezzet vasat snack rest çok başarılı içkiler güzel ve kaliteli oda temizliği çok zayıf genel temizlik iyi
Stayed 1 night in Oct 2019
Response from guest relation supervisor Furkan on 13 Oct 2019
değerli misafirimiz osman bey zamanınızı ayırıp bizi değerlendirdiğiniz için çok teşekkür ederiz. belirtmiş olduğunuz durumlar hakkında ilgilendiğimizi söylemek isterim. sizleri tekrar aramızda görmekten mutluluk duyarız. gelecek yıl görüşmek üzere.

10/10 Excellent

Serhat

Liked: Staff & service, property conditions & facilities, room comfort
İnfiniti deneyimi. Kuşadası.
Otel yeni. Bazı şeyler yeni yeni oturuyor. Tavsiye ederim. Özellikle çocuklu ailelere.
Stayed 3 nights in Sep 2019
Response from guest relation on 15 Sept 2019
Değerli misafirimiz Serhat Bey. değerli zamanınızı ayırıp otelimiz hakkındaki düşüncelerinizi bizimle paylaştığınız için çok teşekkür ederiz. her zaman kendimizi daha çok geliştirerek sizlere daha iyi hizmet vermek için çalıştığımızdan şüpheniz olmasın. tekrardan görüşmek üzere.

8/10 Good

Serkan

Liked: Staff & service, property conditions & facilities, room comfort
5 üzerinden 4 puan
Yiyecek/içecek kalitesi güzel özellikle lobi bar da güzel kokteyl ler hazirlaniyor, barmen Kaan a ve diğer arkadaslara burdan teşekkürlerimi iletirim. Alakart Restorant ta istediğimiz restorant i secemedik balık restorant ı hep dolu, İtalyan da yedik, et monusunu öneririm.. Aquapark eğlenceli ancak çocuk Aquapark ini ilk 2 gün kullanamadik kapalıydı bir de Aquapark a belli saatler getirmişler o durum da hosumuza gitmedi, Aquapark a dışarıdan giren pek yok durum böyle olunca Aquaparkda yiyecek iceceklerin otel müşterisine de ücretli olmasına anlam veremedik, ama çok da dert etmedik.. eşim temizlikten dert yandı ancak ben erkek bakış açısı ile temizlik sorunu olduğunu soyliyemiyecegim, odalar günlük temizleniyor, ancak personel ortak alanlarda boşları toparlama konusunda yetersiz kalıyor, o da bence personel eksikliğinden kaynaklanıyor. Tek havuz olması ve havuzun yeteri kadar büyük olmamasi negatif, ancak deniz güzel iskele güzel. animasyonu yeterli bulmadigimi söylemeliyim ancak tek havuz olduğu ve basketbol veya voleybol sahası olmadığı için animasyon ekibinin yapacak pek birşeyi yok.. miniclub i beğendik çocuğunuzu bırakabilirsiniz ilgi alaka guzeldi onlara da teşekkür ederim.. Tekrar tercih eder miyim derseniz evet olabilir.
Stayed 4 nights in Aug 2019
Response from guest relation on 15 Sept 2019
değerli misafirimiz serkan bey, çok değerli zamanınızı ayırarak bizleri o güzel ve kıymetli yorumlarınız ile değerlendirdiğiniz için çok teşekkür ederiz. siz değerli misafirlerimize her geçen gün daha iyi hizmet vermek için çalıştığımızdan şüpheniz olmasın. sizleri tekrar aramızda görmekten mutluluk duyarız. tekrardan görüşmek üzere.

6/10 Okay

Hatice Nihan

Liked: Cleanliness, property conditions & facilities, room comfort
Öncelikle otel genel anlamda çok yetersiz. Restoranlar, yemekler yetersiz. Yarım saat kuyruk beklemek zorundasınız, kahvaltıda bir çay almak için bile. Aynı şekilde yemek alırken de, pastane saatinde de bir dondurma için 15 dakika bekliyorsunuz. Onun dışında temizlik ve konfor iyiydi. Fakat bu paraya kesinlikle çok daha iyi hizmet alabilmeyi beklerdik.
Stayed 6 nights in Jul 2019
Response from guest relation on 15 Sept 2019
sevgili misafirimiz. öncelikle bizleri tercih ettiğiniz için İnfinity otel yönetimi olarak sizlere teşekkürü borç biliriz. değerli zamanınızı ayırarak bizler için çok önemli olan görüşlerinizi belirttiğiniz için mutluluk duygun. sizleri daha memnun edebilme hedefiyle her geçen gün daha çok çalışmaktayız. en kısa sürede bahsetmiş olduğunuz konular üzerinde çözüm yolları bulduğumuzdan şüpheniz olmasın. sizleri tekrar aramızda görmekten onur duyarız. tekrardan görüşmek üzere.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All inclusive de qualité. Toboggans extras.
Hotel tout neuf. Magnifique vue sur mer. Restaurants très agréables. Les toboggans formidables ! Vrais moments de loisirs, dans ce all inclusive de qualité. Nous avons passé 4 jours, c'était juste assez pour commencer à se lasser de la répétition des activités.
Stayed 4 nights in Jul 2019
Response from Guest relation on 17 Sept 2019
En tant que famille Infinity by Yelken, nous vous remercions de partager votre temps précieux en partageant votre temps précieux avec nous. Notre compréhension du service étant axée sur la satisfaction de la clientèle chaque jour, nous visons toujours le meilleur. Nous sommes honorés d'apprendre que vous êtes satisfait de nos services et de l'attention de notre personnel. Nul doute que nous travaillons pour mieux vous servir. nous sommes heureux de vous revoir. on se revoit.

2/10 Terrible

ahmet

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2019
Response from Infinity By Yelken Resort & Aquapark on 17 Aug 2022
Değerli Misafirimiz; Otelimizdeki konaklamanız hakkında değerlendirme yazmak için zaman ayırdığınız için teşekkür ederiz. Yorumlarınız bize rehberlik ediyor. Başta yönetimimiz olmak üzere tüm meslektaşlarımız, misafirlerimizden gelen görüş ve yapıcı eleştirilerin önemini bilir, misafir memnuniyetini sağlamak ve sürdürmek için her zaman çaba gösterirler. Bu sebeple değerli görüşleriniz ilgili departman yöneticileri ve otel yönetimi ile paylaşılacaktır. Infinity By Yelken ailesi olarak bir sonraki tatil planınızda sizleri aramızda görmekten mutluluk duyacağımızı belirtir, iyi günler dileriz. Saygılarımızla, Infinity By Yelken Aquapark & ​​​​Resort

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquilidad
Hotel muy completo todo incluido. Conveniente localización
Stayed 3 nights in May 2019
Response from Infinity By Yelken Resort & Aquapark on 17 Aug 2022
Dear Guest; Thank you for taking the time to write a review about your stay at our hotel. Your comments guide us. All of our colleagues, especially our management, know the importance of comments and constructive criticisms from our guests, and they always strive to ensure and maintain guest satisfaction. For this reason, your valuable opinions will be shared with the relevant department managers and hotel management. As the Infinity By Yelken family, we state that we will be happy to see you among us in your next holiday plan and wish you a good day. Regards, Infinity By Yelken Aquapark & Resort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kafa dinlemek icin guzel sakin bir otel.
Stayed 2 nights in May 2019
Response from Infinity By Yelken Resort & Aquapark on 17 Aug 2022
Dear Guest; Thank you for taking the time to write a review about your stay at our hotel. Your comments guide us. All of our colleagues, especially our management, know the importance of comments and constructive criticisms from our guests, and they always strive to ensure and maintain guest satisfaction. For this reason, your valuable opinions will be shared with the relevant department managers and hotel management. As the Infinity By Yelken family, we state that we will be happy to see you among us in your next holiday plan and wish you a good day. Regards, Infinity By Yelken Aquapark & Resort

10/10 Excellent

Guillaume&Agne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Ma femme et moi y sommes allé pour une semaine. Nous avons été extrêmement satisfaits de notre choix car nous y avons passé de magnifiques vacances. Specials remerciement au chef Tun han zdemir et à son équipe! Tout le personnel était très gentil et à notre service. Quelques-uns ont même un français courant. Tous les jours, la nourriture était différente et tout était délicieux! Nous avons été surpris par la qualité de la nourriture. De plus, chaque jour, nous avions du jus d'orange frais! L'hôtel a une belle piscine à débordement - idéal pour prendre des photos Instagram - car il y a la mer dans son prolongement! ! ! Il y a aussi une plage privée et un accès direct à la mer. Nous avons aimé faire de nombreuses activités pendant la journée et le soir avec le groupe d'animation géniale. Nous avons même assisté à un spectacle d'acrobates et voltigeurs Ghanéens. Nous avons manqué le spectacle de flamme et marche sur clou qui était programmé le soir de notre départ. On le verra à notre prochain passage. La chambre était très grande et la literie très confortable et soyeuse, c’était comme dormir sur un nuage. Nous pouvions voir le coucher du soleil tous les soirs à travers la fenêtre. Les chambres étaient nettoyées et les serviettes changées tous les jours. Bref, si vous détestez le paradis, n’y allez pas.
Stayed 7 nights in Apr 2019
Response from Infinity By Yelken Resort & Aquapark on 17 Aug 2022
Dear Guest; Thank you for taking the time to write a review about your stay at our hotel. Your comments guide us. All of our colleagues, especially our management, know the importance of comments and constructive criticisms from our guests, and they always strive to ensure and maintain guest satisfaction. For this reason, your valuable opinions will be shared with the relevant department managers and hotel management. As the Infinity By Yelken family, we state that we will be happy to see you among us in your next holiday plan and wish you a good day. Regards, Infinity By Yelken Aquapark & Resort