Kuranda Holidays from £1,832

The list goes on. Where to start?? Rooms need updating. Broken door handles. Broken toilet roll holder. Ceiling fan above the couch is cooked. Only supplied with 2 rolls of toilet paper for 4 people on a 5 night stay. They supply a mini sample size of toiletries and no free replacements - unless you stay for 7 nights. The coffee sachets were stale and the sugar sachets had absorbed mositure and gone sticky, no longer useable granules. The mugs need replacing or bleaching as they're also filthy. Allergies were peaking with the amount of dust under the beds. No plug for the bath (which didn't impress my child). Mid stay we thought we'd cook a BBQ dinner, loaded up the BBQ after preheating it, 2 mins later - no gas! 2nd BBQ also out of gas. Rang afterhours number - no help!! French doors to the balcony didn't even shut properly, the door hadle was hanging off and tiny locking latches were broken. Filthy tshirt along with used ear cotton buds found inside the wardrobe next to a disposable razor and a floss pick. Outdoor patio light doesn't work. Definitely wouldn't rate it. It was one thing after another. Everything came at additional cost and inconvenience. Only positives.. good location and Lea on reception was so hospitable from booking, assisting with surprise party decorations and cake recommendations right through to her sightseeing suggestions.

Staff were very friendly, helpful and professional. Food was magnificent and we’ll definitely be coming back again. Great place to stay and highly recommended.

Fabulous on the beach location. We were lucky enough to have a beachside apartment (shame we were only there for one night!). The room was huge with everything you would need to cater yourself for the stay, including a massive fridge, dishwasher and the all important washing machine and dryer. Two things to note; 1. When you check in, stick the car in one of the semi-circles along the road. You will be given a tag for the car park and the internal staircases too. 2. There are no lifts at this property. We’re late middle aged and struggled with our largest suitcase s we needed the both of us to lift it up and down the three sets of stairs from the apartment to the car park.

Our room was pretty rundown, the fridge was old and noisy. Cracked batch room sink and the kitchenette bench was cracked and fixed with tape that was old and black. Chips on the walls and the balcony was dusty and with spiderwebs. The hotel is also far from the village and all restaurants and shops. You have to drive to get everywhere so not convenient if you want to be close to everything.

In a great area, roomy. Pool looked more like a puddle compared to the photos. Floor needed a good scrub.