Kültür Mahallesi Holidays from £576

Overall was good

Odalar temiz, yemekler genel olarak taze ve güzeldi. tüm alanlarda personeller ilgiliydi.

The stay was exceptional. Everything was clean and the staff were very friendly. The food choices are overwhelmingly good and the entertainment team made the stay better. Big thanks for Onur in reception for his hospitality and his professional attitude.

The property is outdated and requires refurbishment. Room provided at first had drainage issue with outside light not working. That makes it hazards in dark corner of the property. Second room was good enough but again stairs to room were sloppy making it hazards. We were offered upgrade to room where air conditioning wasn't working properly and noone attended to complaint. The staff are pretty much aware of issues with property especially rooms but not bothered about it especially for customers from Europe as only client base is Russia. All mattresses are of spring and sagging, that makes it uncomfortable. Outdoor pool, beach side area were nice while spa area with hamman is acceptable. Food was good but most sweets were repeated on weekdays and hardly any change. Good thing was that there was 24/7 restaurant. Not going to recommend based on poor quality of rooms.

We booked a family stay at the hotel but due to a last minute issue that denied the family boarding, we had to cancel our stay literally a few hours before we were supposed to arrive. We contacted the hotel as sson as we could and even though they were not obliged to refund our money, they did so in full and without any delay or fuss. These days this represents exceptional customer service and we are grateful to the Kremlin Palace for stepping up when our family holiday was ruined at the last minute.