Family Queen | Desk, iron/ironing board, free WiFi
Check availability

Reviews of Eastville Residence

3 out of 5
Eastville Residence
Lot 17192, KM 13, Jalan Kuantan-Kemaman, Sungai Karang Pantai, Kuantan, Pahang

Reviews

7.6

Good

Rating 10 - Excellent. 2 out of 12 reviews" "
Rating 8 - Good. 7 out of 12 reviews" "
Rating 6 - Okay. 2 out of 12 reviews" "
Rating 4 - Poor. 1 out of 12 reviews" "
Rating 2 - Terrible. 0 out of 12 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

5.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

HIANG LIAN

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

fardarina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
less of parking space.
Stayed 1 night in Oct 2019

4/10 Poor

Cessha

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Staff took whole day to send over our extra bed. No extra cup provided for 3rd person and towel until we have to repeatedly mention it NO ONE CLEANED OUR BEDSHEETS and I had bedbug bites on my body after 1st night Miserable channels on TV - not for expats Their phone does not work, should throw it in the dustbin They said they ran out of coffee after our 1st night stay Disappointing, wont be back and will not recommend
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious..
Stayed 3 nights in Aug 2019
Response from Adilla on 29 Aug 2019
Dear Valued Guest, Thank you for your feedback. We would like to extend our thank you for the good comment. We are really happy to hear from you that you are really happy to stay with us hopefully you will continue to support us and don’t forget to share your memorable memories with your friend.Hope to see you again.

6/10 Okay

Faizeen, Kota Tinggi, Johor

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room's floor was sticky. Bathroom pipe wasn't properly tightened. Shower drain wasn't properly allow water flow. The bathroom will be flooded a bit after just one shower. Need to wait for 20 mins at least to have a pleasant shower. Housekeeping was okay at least. Elevator was a bit creepy with squeaky sound at the opening and closing of the door. Well, I didn't use it much because stairs felt much safer. Plus it was only two flights of stairs to my room.
Stayed 2 nights in Mar 2019
Response from Adilla Reservation Manager on 26 Apr 2019
Thank you for taking the time to share your feedback with us. Your valuable comments will certainly help us improve. We sincerely apologise for the unsatisfactory experience in some during you stay and rest assured we will work on improvements for a better guest experience in future. We hope you will give us a chance to welcome you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
feedback
just nice
Stayed 2 nights in Feb 2018
Response from Adilla on 9 Mar 2019
Dear Valued Guest , Warmest Greeting from Eastville Residence! Thank you for the kind and generous with the positive comments, positive reviews like yours are what keeps everyone in the team going. Appreciate your support and look forward to having you back with us on your next trip.

8/10 Good

Fahrulrazy, Kuala Lumpur

A good hotel for those who seek basic accommodation. Great for those who want to only sleep at night while spend the rest of the day elsewhere. Should put more signboards leading to the hotel. Almost missed the hotel's road entrance. No swimming pool, no bar, no kid's playground. Breakfast area located at the balcony on the 3rd floor. Be sure to book your room facing hotel's backyard, else you will hear noise of vehicles passing the main road in front of the hotel.
Stayed 2 nights in Jan 2018
Response from Adilla on 9 Mar 2019
Dear Fahrulrazy, Warmest Greeting from Eastville Residence! Thank you for your feedback. We're truly sorry that your experience did not meet your expectation, please allow us to express our sincerest apologies.

8/10 Good

PEMAISURI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Mohd Sazalee

Liked: Cleanliness, staff & service, room comfort
Its great if you are looking quite place far from the town but near to the main road. Comfortable muslim's accomodation.

8/10 Good

Yee Ping

Liked: Staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff. Quiet room facing the back. Peaceful rest.
Stayed 3 nights in Dec 2019

8/10 Good

Marfizah, Selangor

Liked: Staff & service, property conditions & facilities
tong sampah, peti ais, almari tidak disediakan.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cuti keluarga yang indah
Sangat selesa dan mudah sampai