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I appreciate the Pauline who patiently waited for us during our midnight check in and Kenny for being responsive with our queries. They were very accommodating. The place itself is spacious and clean. Very good for families or group of friends. The location is close to all places you can visit in KL. The view of the unit was so dreamy. I love it! Definitely will book again if I ever find myself in Malaysia again!
I love it is walkable to klcc and pavilion. And this apartment also near monorail station and easy for me to go wherever i want. For the building security? It was excellent as only those who is with the card can go that level. For the check in and out, it was excellent also as the owner responded very fast. It is recommended for you to stay here especially it is very close to klcc and pavilion. There are also few dining area including mcdonald nearby
Very accessible & walkable to different malls (Pavilion, Suria & Avenue K), convenience stores & fast food stores (McDonald & Subway) for evening snacks!
An extraordinary stay experience with views of the city and Petronas Towers from the bedroom, complete facilities such as laundry, iron, cooking utensils etc. are all available, highly recommended for families
Kenny was very helpful. The property is located in between KLCC Mall and Bukit Bintang. Short walking distance through EQ to Raja Chulan takes you to LaLaport or toy can use the air-conditioned walkways to go to KLCC or Pavilion Mall. The accommodation was clean.
Great price for 4 people with 3 nights stay. Good location which has easy access to local highlights. Good facilities in the house which really help for everyday need.
Highly recommended.
The apartment was centrally located, easy to walk to KLCC and surrounds. The property manager Kenny was very helpful with recommendations. Our teenage children loved the pool and the gym. Amazing view of the twin towers and the city.
Safe and secure, convenient location. Unit owners are very helpful and responsive.
I just didn’t like that they charge separately for using gym and pool.
My family arrived late (after mid-night) due to flight being delayed. Upon meeting the concierge staff, he requested for the deposit of 300 MYR. However I was short on cash having only 100 MYR with me. My suggestion to pay with other method of evening during normal office hours (e.g. next morning) was denied therefore I had walked around 3 blocks as suggests by the concierge staff to visit local ATMs. Two ATMs found were both out of order. After returning back to the lobby, the concierge staff repeatedly scolded me and reminded me that it's my fault, and I need to half the full deposit paid no matter what. This was in front of me and my 3 young kids at 2am in the morning. Forget about customer service. The experience was so bad that I am worried for the next person to visit this property. Save your time, money and soul. There are so many and better options around.
Verified traveller
Stayed 2 nights in Dec 2023
Response from Pauline on 18 Dec 2023
1st of all, we want to clarify dat you never had chance to stay with us. As you had canceled your Booking on spot. As you refused to provide d security deposit of Rm300 As required. D one met you at Lobby is not our concierge Staff. Instead it's our operation manager Kenny. Yes. Your arrival is at 2am+. Without prior notifying of your midnight arrival. Kenny still waiting for you at Lobby to assist you with d check in. Even He had explained to you patiently abt d policy of Rm300 deposit. You are d one who scolded him repeatedly in front of your family. Kenny left no options but only tried to calm you down. After few attempts of explaination & even giving you other option, you insisted dat you are not interested to check in anymore. Pls be honest when you tell your story timeline. Kenny had Shown enough professionalism upon your late night check in. We deserved a better attitude from you. Don't forget that we assigned someone waiting for your arrival patiently during 2am+ midnight. We couldn't believe you never appreciate our effort on servicing you. D experience was so bad with you as well as dis is d 1st time we come across so bad attitude guest. Pls be informed dat we had filed official complaint to Hotels.com.
The best thing about this place is it’s location.
Though I travel by Grab all the time but its location is convenient where I can just grab to Suria KLCC or Pavilion easily.
Location is peaceful. Not too busy, noisy and bustling.
If ure looking for comfort, this is an ok place. Won’t be as comfortable as a hotel of course but it’s good enough if ure just looking for a place to rest after a long day out.
Apart from this, I had last minute trouble with my phone where I wasn’t able to get any internet connection. 1 of the staff who helped us with checkout was very helpful with our situation and assisted to book grab for us to the airport.
I am overall pleased with my stay. 🙂
Verified traveller
Stayed 4 nights in Dec 2023
10/10 Excellent
Andre
Travelled with family, Travelled with family and small children
Great experience on our stay, the unit is large, clean, near to Pavilion& KLCC Petronas, thanks to Kenny& Pauline which are very kind and accomodating& patiently inform us on the room fascility, thumbs up for them, sure highly recommended to stay here for family when visit KL 👌👍😃
Nice apartment building. The owners rent out their apartments. Manager is Kenny. Very helpful. Soho is Close to Raja Chulan Monorail Station. Which connects to KL Sentral, main line station. Which has express train to and from airport. Soho Suites is very close to Petronas Twin Towers. Other tourist sites within walking distance. Several food markets, Seven Eleven, Family Mart, McDonald's, restaurants very close.
The place is resonably clean. Beds are comfortable. Walking distance to Pavillion and also to KLCC. Convenient.
Thanks to Kenny's good and prompt service. 👍
The owner was understanding and accommodating. Our flight was changed to late afternoon and he patiently waited for us to orient us on how to use the amenities of the place. You can cook and do laundry in the unit. It is located in a gated and fenced compound complete with security guards. KLCC and Bukit Bintang are within walking distance.
The property was great, easy to find. Right in the city centre. It had great facilities and the staff were extremely accommodating. The aircon in both apartments were so nice and cold.
This is someone's one-bed apartment, not sure why this is advertised on Hotels.com. The second bedroom is just a store room with a double bed (see attached photo), and the third bed is the sofa set in the sitting room. opposite this storeroom bed is the lift. You can't sleep due to the noise, it's like a rocket taking off every other second. No proper ventilation in this flat, what they show, advertising is not what you see. They are more concerned about their deposit of RM300 and all their correspondence through the Wats app & there is no reception. The strange setup will never stay there even if someone offers a place like this.
Verified traveller
Stayed 5 nights in Aug 2023
Response from Kenny on 3 Sept 2023
Our beddings r listed on your reservation. It's queen size beds on each room. And queen size sofa bed at d living room. We provide more than enough beddings for your family size. But We knew dat you bring in more visitors during your stay. Perhaps dis is why d beddings become an issue for you.Rgds d Rm300 deposit, It's clearly stated in your reservation too.Lastly, We have served thousands of guests from ard d world. And dis is d 1st time we heard abt d noise issue of running lifts. We really doubt Dat you can hear d noise from d running lifts cos our apartment walls r built of concrete not wood.If you could mention to us abt d issues u faced We r more than happy to cater to your needs. Buy We only know all of dis in your review
My name is adam I was with my family
I couldn’t believe how was amazing mr Kenny he was nice guy anytime u need some u can contact him and came over also every where shorts distance the most shopping are
Safe area was number one if you planning vocation nice area
Excellent property
Host meets you personally on arrival and gives quick handover of property features.
Communicate prior to arrival (WhatsApp best)
Very comfortable and very clean
Location excellent... Near undercover/enclosed aircon pedestrian walkway to Pavilion KL and Suria KLCC etc
Also a Familymart nearby... Very convenient
Very secure apartment
Views of KL Tower and Petronas twin towers
Host(s) easily contactable and helpful
There is a 2 in 1 washer/dryer, fridge/freezer, microwave, stove (if U would bother to cook on holiday), hair dryer, ironing