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Shangri-La Hotel - Kuala Lumpur

Star Rating
5 out of 5

Photo gallery

Featured image
Outdoor pool
Outdoor pool
View from Room
Premium bedding, minibar, in-room safe, desk

Guest reviews

4.6/5 Wonderful
1,279 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Map

11 Jalan Sultan Ismail, Kuala Lumpur

Explore the area

Popular LocationKuala Lumpur Tower11 min walk
Popular LocationKuala Lumpur Convention Centre12 min walk
Popular LocationPetronas Twin Towers12 min walk
AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)46 min drive

Choose dates to view prices

  • Deluxe Room, 1 King Bed

    Photos of Deluxe Room, 1 King Bed

    4.7/5 guest room rating

    Room amenities

    • 398 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed

  • Executive Room, 1 King Bed

    Photos of Executive Room, 1 King Bed

    4.6/5 guest room rating

    Room amenities

    • 419 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Room, 1 King Bed

  • Horizon Club, Executive Room, 1 King Bed

    Photos of Horizon Club, Executive Room, 1 King Bed

    4.8/5 guest room rating

    Room amenities

    • 420 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsHorizon Club, Executive Room, 1 King Bed

  • Executive Suite, 1 King Bed

    Photos of Executive Suite, 1 King Bed

    4.6/5 guest room rating

    Room amenities

    • 797 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Suite, 1 King Bed

  • Premier Suite, 1 King Bed (Selection)

    Photos of Premier Suite, 1 King Bed (Selection)

    Room amenities

    • 861 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsPremier Suite, 1 King Bed (Selection)

  • Executive Room, 2 Single Beds

    Photos of Executive Room, 2 Single Beds

    4.7/5 guest room rating

    Room amenities

    • 420 sq ft
    • City view
    • Sleeps 2
    • 2 Single Beds
    More detailsExecutive Room, 2 Single Beds

  • Horizon Club, Executive Room, 2 Single Beds

    Photos of Horizon Club, Executive Room, 2 Single Beds

    4.6/5 guest room rating

    Room amenities

    • 420 sq ft
    • City view
    • Sleeps 3
    • 2 Single Beds
    More detailsHorizon Club, Executive Room, 2 Single Beds

  • Executive Suite, 2 Single Beds

    Photos of Executive Suite, 2 Single Beds

    Room amenities

    • 797 sq ft
    • City view
    • Sleeps 3
    • 2 Single Beds
    More detailsExecutive Suite, 2 Single Beds

  • Premier Suite, 2 Single Beds (Selection)

    Photos of Premier Suite, 2 Single Beds (Selection)

    Room amenities

    • 861 sq ft
    • City view
    • Sleeps 3
    • 2 Single Beds
    More detailsPremier Suite, 2 Single Beds (Selection)

  • Family Suite, 1 King Bed (Premier)

    Photos of Family Suite, 1 King Bed (Premier)

    Room amenities

    • 861 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsFamily Suite, 1 King Bed (Premier)

About this area

Kuala Lumpur

Located in Kuala Lumpur's Kuala Lumpur City Centre neighbourhood, Shangri-La Hotel - Kuala Lumpur is in the city centre and near a metro station. The area's natural beauty can be seen at KLCC Park and Lake Gardens, while Berjaya Times Square and Aquaria KLCC are popular area attractions. Travelling with kids? Don't miss Kuala Lumpur Bird Park and National Zoo. Spend some time exploring the area's activities, including golfing. Our guests appreciate the hotel's central location.

Visit our Kuala Lumpur travel guide
Map
Popular Location

What's nearby

  • Kuala Lumpur Tower - 11 min walk
  • Kuala Lumpur Convention Centre - 12 min walk
  • Petronas Twin Towers - 12 min walk
  • Suria KLCC Shopping Centre - 13 min walk
  • KLCC Park - 17 min walk

Getting around

  • Kuala Lumpur Sultan Ismail Station - 3 min drive
  • Bukit Nanas Station - 5 min walk
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.) - 46 min drive

About this property

Shangri-La Hotel - Kuala Lumpur

Family-friendly Kuala Lumpur hotel in Kuala Lumpur City Centre, near Kuala Lumpur Tower
Along with a full-service spa, this hotel has a restaurant and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. All 662 rooms feature thoughtful touches such as bathrobes and slippers, plus free WiFi, free wired Internet and LCD TVs with satellite channels. Guests will also find 24-hour room service, minibars and premium bedding.
Shangri-La Hotel - Kuala Lumpur offers 662 forms of air-conditioned accommodation which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This Kuala Lumpur hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Train station pick-up shuttle (surcharge)
Limo/town car service
Shopping centre shuttle (surcharge)

Food and drink

Buffet breakfast available for a fee daily 6 AM–10:30 AM: MYR 98 per person
1 restaurant and 1 coffee shop/cafe
1 poolside bar and 1 bar
24-hour room service
Coffee/tea in a common area

Things to do

Aerobics classes
Children's pool
Fitness centre
Full-service spa
Outdoor pool
Sauna
Shopping
Hot tub
Steam room

Family friendly

Babysitting/childcare (surcharge)
Children's pool
Dry-cleaning service
Free cots/infant beds
Corner/local shop
In-room childcare (surcharge)
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)
Supervised childcare/activities (surcharge)

Conveniences

Ballroom
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Corner/local shop

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

Arabic
Chinese
English
Japanese
Malay

Business services

15 meeting rooms
Computer station
Conference centre

Outdoors

Garden
Terrace

Spa

Body treatments
Hydrotherapy
Massages
Reflexology
Sauna
Hot tub

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair accessible (may have limitations)

More

Designated smoking areas
TV in reception

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Free cots/infant beds
Hypo-allergenic bedding
Premium bedding
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Free toiletries
Hairdryer
Shower

Entertainment

TV/satellite channels
LCD TV
Premium channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar

More

Access via exterior corridors
Connecting rooms available
Desk
Free newspapers
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
Phone
Slippers
Turndown service

Policies

Check-in

Check-in between 2 PM and 10 PM
Early check-in subject to availability
Express check-in

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for MYR 116.0 per night.
Free cots (infant beds)

Payment types at the property

American ExpressJCB InternationalMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 400 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 98 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 116.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Contactless check-in is available.
  • Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.
    • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Shangri-La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Shangri La Kuala Lumpur
Shangri-La Hotel - Kuala Lumpur Hotel
Shangri-La Hotel - Kuala Lumpur Kuala Lumpur
Shangri-La Hotel - Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Can I cancel my reservation for free at Shangri-La Hotel - Kuala Lumpur and receive a full refund?
Yes, Shangri-La Hotel - Kuala Lumpur offers free cancellation on select room rates, because flexibility matters! Please refer to Shangri-La Hotel - Kuala Lumpur cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Shangri-La Hotel - Kuala Lumpur?
As of 5 Jul 2020, prices found for a 1-night stay for 2 adults at Shangri-La Hotel - Kuala Lumpur on 10 Jul 2020 start from £82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this hotel have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self-parking is free at this property.
What time is check-in at this hotel?
Check-in is from 2 PM to 10 PM. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Shangri-La Hotel - Kuala Lumpur?
Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).
Where is this property located?
This family-friendly Kuala Lumpur hotel is located in the entertainment district, within a 15-minute walk of Kuala Lumpur Tower, Kuala Lumpur Convention Centre and Petronas Twin Towers. Suria KLCC Shopping Centre and Aquaria KLCC are also within 15 minutes. Bukit Nanas Station is only a 5-minute walk and Dang Wangi Station is 7 minutes.

Guest reviews

Overall score and ratings for Shangri-La Hotel - Kuala Lumpur

4.6
Wonderful
1,279 reviews
5 - Excellent
891
4 - Good
299
3 - Okay
59
2 - Mediocre
14
1 - Poor
16
4.6
Cleanliness
4.7
Service and Staff
4.6
Amenities
4.5
Property condition

5/5 Excellent

Verified traveller
11 Mar 2020
    This traveller didn’t leave comments with their review
    Stayed 2 nights in Mar 2020

    5/5 Excellent

    Verified traveller
    Travelled with partner
    10 Mar 2020
    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Loved this place.. great location and friendly helpful staff...hotel was very quiet we felt we were the only ones there. Tourism has been impacted by Covid 19. Pool was nice and huge gym. Breakfast was nice but our last day it was moved to the horizon club as I guess it’s saves money? Nicest Shangri-La we’ve stayed in.

    Stayed 3 nights in Mar 2020

    5/5 Excellent

    Verified traveller, Sofia
    Travelled with family
    8 Mar 2020
    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Very good hotel with fantastic dinner buffet in Friday!Highly reccomend

    Stayed 3 nights in Mar 2020

    5/5 Excellent

    Adrian
    6 Mar 2020
    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Don’t miss out

    This is our third stay here. We love it, friendly,attentive staff, good food, lovely rooms and the amazing horizon lounge.

    Stayed 1 night in Mar 2020

    4/5 Good

    David
    1 Mar 2020
    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Good hotel but you need to know...

    This is a good hotel in a great location. 5 minute walk to the monorail station and a 15-20 minute walk to the Petronas Towers and the KLCC park. The staff are great, very friendly and helpful. If I did have a gripe it would be about the decor and rooms. They are tired and hues of brown and beige are not a good look for a hotel room in my opinion. I am not sure when the hotel rooms were last given a make over but I believe it is past due. Also I stayed in an Executive room, 1616, and then upgraded to a Horizon room, 2219, there was no difference, infact the Horizon room was smaller. Room 1616 had a view at the front of hotel, room 2219 the waste ground/car park behind the hotel.!!

    Stayed 1 night in Feb 2020

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