Standard Double Room | Iron/ironing board, free WiFi
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Reviews of SPOT ON 90139 Hotel Galaxy

2 out of 5
SPOT ON 90139 Hotel Galaxy
82-84 Jalan Alor, Bukit Bintang, Kuala Lumpur

Reviews

3.6
Rating 10 - Excellent. 0 out of 10 reviews" "
Rating 8 - Good. 0 out of 10 reviews" "
Rating 6 - Okay. 2 out of 10 reviews" "
Rating 4 - Poor. 4 out of 10 reviews" "
Rating 2 - Terrible. 4 out of 10 reviews" "

3.0/10

Cleanliness

5.8/10

Staff & service

2.0/10

Amenities

3.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Daniyal

Stayed 10 nights in Nov 2023

2/10 Terrible

Steph, UK

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is infested with mould including the room we were given! We asked the man on the front desk if we could move rooms, shocked that he had placed us in such room and he showed us to a new room which had no visible mould but still smelt strongly of mould (mould had clearly been painted over). We had arrived at 2am from our flight so we had to stay until morning. We had booked 4 nights but checked out straight away in the morning!! I advised the new man on the front desk that we were checking out because of the mould and I asked for a refund of the room tax we had paid in cash when we arrived for the 3 nights we wouldn’t be staying there. He had a huge grin on his face and refused to give this back to us. He apologised for the mould but it was not genuine. Luckily Expedia refunded me very quickly. We lost our money on the room tax but oh well, we are glad we are out of there!!! DO NOT STAY HERE!!
Stayed 4 nights in Jun 2019
Response from Lokman on 4 Jul 2019
We are extremely so sorry sir,becouse before you make booking show the our all details and also we are try our best, keep for you good room ,but u don't like. Others room before you cheking we are showed you than you like and stay one night. Sorry sir our system can't back the refund TTX.Thank you sir .

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Momin on 21 May 2019
Thank you good connect with us sir/madam

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Dec 2018
Response from Lokman on 5 Dec 2018
yes sir

6/10 Okay

Anne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The Galaxy Of Bugs In Bukit Bintang!
A very simple hotel amidst street food stalls n a huge pile of rubbish a few steps away. Musty smell fills the corridors - and yes, better check your towels before you use them. Mine had yellow stains which I had to replace with the apologetic, obliging and friendly front desk guy. If you are cleanliness concious, be warned - at least bring your own towels! Oh, and must I add, I was welcome by a long legged spider on the stained wall outside my toilet, as i opened my door to my room! Sigh.... I had to get the wonderfully obliging front desk guy to remove it. Just when I thought i could finally spend the night alone, I realized i had a tiny cockroach companion up the wall above my bed. Sigh.... And that slanted picture beside my bed! Damn! Thank Heavens it didnt fall onto me as I slept. Well.... the Galaxy ain't all that nasty as they say, but the toilet is relatively big as compared to other budget hotels in the area, and if you need to extend your room beyond your check out time, they charge you by the hour. You'll love the extremely convenient location in the vibrant bukit bintang area where you will never get bored.
Stayed 1 night in Nov 2018
Response from Lokman on 18 Nov 2018
We Are extremly sorry sir,Thank you so much give your good advice

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Lokman on 6 Oct 2018
Ok Thanks sir/Madam

2/10 Terrible

Blabla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warning not to stay
The hotel was terrible , the space of the room and toilet was extremely small , and it's located in the basement so no signal in the room , WiFi is not accessible , no hot shower , the place is old and dirty , smelly , the door key is from Mr DIY store which mean anyone can enter ur room even though u locked it , this the worst hotel I been and it gives me nightmare , the only good thing is it's located right in the Alor Street
Stayed 1 night in Aug 2017

4/10 Poor

Zeeky

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
ทำเลที่พักดีมาก ใจกลางแหล่งชอปปิ้งและย่านของกินกลางคืน ใกล้รถไฟฟ้าและใต้ดินเดินไม่ถึง 5 นาที แต่ที่พักไม่สะอาด ชื้นและผนังมีเชื้อรา มีทีวีประดับห้องซึ่งไม่สามารถดูได้ เข้าพักเพื่อแวะอาบน้ำและเก็บสำภาระเพื่อชอปปิ้งแล้วเดินทางต่อ หากต้องการความสะอาดไม่แนะนำเลย แต่หากแค่แวะอาบน้ำและเก็บสำภาระแนะนำเพราะราคาไม่สูงมากและไกลรถไฟฟ้าและแหล่งชอปปิ้งของกินต่างๆ
Stayed 1 night in Mar 2019
Response from Lokman on 1 Apr 2019
Thank you sir for your good comment

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
潮濕、有蟑螂
Stayed 3 nights in Oct 2018
Response from lokman on 27 Oct 2018
We Are sorry sir/Madam

4/10 Poor

Anthony, Brest

Liked: Staff & service
Disliked: Cleanliness, room comfort
Cheap hostel near Kuala center but...
L'hôtel est bien placé, près des principales attractions touristiques de la ville. On y trouve de quoi manger à proximité immédiate. Les odeurs de la rue sont tantôt agréables, tantôt nauséabondes. Dans l'hôtel, l'humidité règne avec une odeur pas très agréable mais à laquelle on ne fait plus attention au bout de 10-15min. Il possède un WiFi gratuit accessible de la chambre et une fontaine a eau fraîche dans le hall d'accueil. Le personnel est sympathique et parle anglais. La chambre qui nous a été attribuée comporte une douche et est située au sous-sol sans fenêtre, sa propreté ainsi que celle des toilettes (eux en commun) laisse globalement à désirer. Le matelas est confortable. Pour résumer, l'hôtel a quelques avantages (emplacement, prix, matelas, Wi-Fi gratuit, fontaine à eau fraîche) si vous êtes prêts à sacrifier un peu de votre confort (odeur, humidité, propreté) The hotel is well placed, close to the main tourist attractions of the city. There is something to eat nearby. The smells of the street are sometimes agreeable, sometimes nauseous. In the hotel, the humidity reigns with a smell not very pleasant but which is no longer pay attention after 10-15min. It has a free WiFi accessible from the room and a cool water fountain in the lobby. The staff is friendly and speaks English. The room we were assigned had a shower and is located in the basement without window, its cleanliness as well as the toilets (they in common) leaves everything to be desired.
Stayed 2 nights in Aug 2017