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Reviews of OYO 161 Lodge Paradize Hotel

2 out of 5
OYO 161 Lodge Paradize Hotel
No.2,JalanTengah,Off Jalan Sultan Ismail, Near Raja Chulan Monorail Station, Kuala Lumpur

Reviews

6.8
Rating 10 - Excellent. 12 out of 62 reviews" "
Rating 8 - Good. 22 out of 62 reviews" "
Rating 6 - Okay. 13 out of 62 reviews" "
Rating 4 - Poor. 8 out of 62 reviews" "
Rating 2 - Terrible. 7 out of 62 reviews" "

7.2/10

Cleanliness

6.6/10

Staff & service

7.8/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

FARUK PRINCE

Stayed 1 night in Jan 2024
Response from Ammy on 25 Feb 2024
Thanks for the positive rating, Faruk! Hope to welcome you again soon. Regards, Noah.

10/10 Excellent

brendon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ammy on 23 Jan 2024
Hi, Brendon! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

8/10 Good

fahad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central city easy access
Stayed 7 nights in Dec 2023
Response from Ammy on 25 Feb 2024
We appreciate your positive rating, Fahad! We take pride in providing our guests with a great experience. Regards, Tim.

2/10 Terrible

GEOFFREY

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad stay
Terrible air conditioning and no pool use permitted - a waste of money . Don’t book here .
Stayed 3 nights in Sep 2023
Response from Ava on 12 Oct 2023
Hi, Geoffrey! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

2/10 Terrible

brendon

Disliked: Staff & service, amenities, property conditions & facilities
I paid for a double queen bed, i got there, the room was cigarette smelling, discusting! I went bak to reception, they had no other double queen rooms available, i was given a twin bed room.i hate single beds. 10 mins later, i was offered an up date, double queen room, but i must pay MORE..i was discusted..i now have to pay, for the hotels inability, to chek the rooms, b4 they offer them for hire..i want my money back..!
Stayed 1 night in Jul 2023

10/10 Excellent

David

Stayed 1 night in May 2023

10/10 Excellent

brendon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, at lodge paradize ZZZ were nothing short of wonderfull! I recomend, this hotel offers rverything for the traveller, parking, nice rooms gr8 staff, especially the reception crew!!!🙂 Hany spot to everything, at your doorsgep here.. Kind regards Brendon.😗

4/10 Poor

yoshifumi

10/10 Excellent

brendon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady at reception, Shiqin, was a delight to meet with.she was very helpfull, very proffesonal too! This hotel, has the best position, in kl, soo close to everything , id recomed it to everyone!🙂

6/10 Okay

Hohwt, Singapore

Liked: Cleanliness, staff & service, amenities
Value for money, convenience as it near the city area.
Stayed 3 nights in Nov 2019
Response from Zara on 23 Nov 2019
Thanks for your valuable time to write a review, Hohwt! As per the feedback, it seems that you are not completely satisfied with the services and we are extremely apologetic to know this, however, we shall strive hard to ensure better services in the future. Regards, Zara

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from Zara on 2 Oct 2019
Glad to see that you have rated us superb, We will keep delighting our guests and promise to keep service standards high. Regards, Zara

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden jewel
Amazing place that is good but cheap.
Stayed 1 night in Jun 2019
Response from Cheshta on 28 Jun 2019
Hi, Delighted to see you liked our services. Keep this love coming :) Regards, Cheshta

4/10 Poor

Tammy SP

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service
Hotels.com make mistake place only ONE room for us, we booked TWO rooms! Receptionist show attitude during check in with poor customer service handling skill !!!
Stayed 1 night in Jun 2019
Response from Cheshta on 25 Jun 2019
Something like this shouldn’t have happened, Tammy! We’re extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues don’t get repeated again. Regards, Cheshta

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
A lot of noise and also staff who can not speak english
Stayed 1 night in Jun 2019
Response from Cheshta on 25 Jun 2019
Hi, Sorry for the trouble faced. We've duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta

2/10 Terrible

Melvin

Disliked: Cleanliness, staff & service
Dirty, no breakfast, lousy services & rude staffs.
There's no breakfast. There's only a boiling flask & 2 bottles of mineral water. Without tea, spoons, cups, nothing provided. When asked for it, the counter said that's what we've bought as a package. So cheap, but the services is not there. It's a dis-service! There's no phone to get the service desk, need to walk to them. The swimming pool water is also dirty. There's so little standard in this hotel. They need to change for the better. A cheaper paid hotel also must have a good standard, not only applying to expensive hotels or rooms. If not this is the last time anyone will stay there.
Stayed 2 nights in Mar 2019
Response from Megha on 22 Mar 2019
Sorry for the discommode, Melvin! We understand that we were not able to live upto your expectations. Do not worry, we’re continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Barbara

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Basic, that’s it.
Basic as basic can be. Old towels, rock hard bed. Exposed wiring and dirty walls. Not the best place to stay. Place looks nothing like the photos on the site. No real facilities in the room.
Stayed 1 night in Jan 2019
Response from Ritesh on 14 Jan 2019
Hi, Guest! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Ritesh

8/10 Good

Adilah

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Ritesh Yadav on 22 Oct 2018
Hi Adilah, I am happy to know that you liked my services. I am happy to have served you and feel delighted to read your feedback. You’re most welcome to revisit my property and I would seek your continuous support and love. It’d be great if you can spread the word among your circle. Have a great day ahead :) Thanks, Ritesh Yadav

8/10 Good

James

Liked: Staff & service, room comfort
Budget friendly and great location.
This is definitely a budget friendly hotel, great if you are travelling like we were. The room is very basic, but is fine if you are just using it as a place to sleep and not spending a lot of time there. It was in a great location too, only a 10 minute walk from the petronas towers, lots of bars and restaurants, and the main shopping centres in KL. Also close to local transport stops if you need to get around. The staff were friendly and helpful, and the hotel had good Wi-Fi. Would definitely recommend if your on a budget, but would seek other options if you want a more luxurious stay in the city.
Stayed 2 nights in Oct 2018
Response from Ritesh Yadav on 11 Oct 2018
Hi James, I am happy to have served you. We will make sure that we provide our services to the best possible way to our guest. and also an apology for the inconvenience you faced, we will ensure that the same does not happen again. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Ritesh Yadav

8/10 Good

SIEW YONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018
Response from Ritesh Yadav on 9 Oct 2018
Hi SIEW YONG, I am happy to have served you. We will make sure that we provide our services to the best possible way to our guest. and also an apology for the inconvenience you faced, we will ensure that the same does not happen again. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Ritesh Yadav

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inexpensive but clean and convenient
My stay at this hotel was very satisfactory. First of all it is within spitting distance from the Raja Chulan monorail station: you exit the station and you are opposite the entrance. This is a real benefit if you arrive during the daily downpour. The budget room I stayed in was clean and very cheap. The room was big, the bathroom spacious and the aircon worked well. In these rooms there is no TV and no refrigerator...if that is a problem for you then you can upgrade to a more expensive room! Being very close to the monorail station means it is simple to get to the hotspots around Bukit Bintang, and getting to the central station, from where the KLIA express train will whisk you to the airport, is a breeze. I will stay at this hotel in the future, and I would recommend it to anyone who wants to save money on accommodation in order to have more massages and food in KL.
Stayed 4 nights in Sep 2018
Response from Ritesh Yadav on 27 Sept 2018
Hi Terence , I am happy to have served you. Trust me, it's a feeling of relief and immense joy when guests are happy with the services, which involve a lot of hard work and effort form my end. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Ritesh Yadav

8/10 Good

Manpreet

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2018
Response from Ritesh Yadav on 27 Sept 2018
Hi Manpreet I am happy to know that you liked my services. I am happy to have served you and feel delighted to read your feedback. You’re most welcome to revisit my property and I would seek your continuous support and love. It’d be great if you can spread the word among your circle. Have a great day ahead :) Thanks, Ritesh Yadav

6/10 Okay

Hsened, UK

Liked: Room comfort
Disliked: Property conditions & facilities
Bad
Nothing to shout out for in this place. I’m afraid I will not be coming here again
Stayed 1 night in Aug 2018
Response from Ritesh Yadav on 27 Sept 2018
Hi Hsened , I apologize for the experience and inconvenience caused. Your feedback will help me in working towards a better experience in future and I will ensure any doesn’t face such issues again. I appreciate your cooperation & understanding in this regard. Have a good day ahead. Thanks, Ritesh Yadav

4/10 Poor

Shah, Jb

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Receptionist not so friendly. No tv at room, so surprise that he said that it is budget room hotel???😳
Stayed 1 night in Jul 2018
Response from Ritesh Yadav on 27 Sept 2018
Hi Shah, I apologize for the experience and inconvenience caused. Your feedback will help me in working towards a better experience in future and I will ensure any doesn’t face such issues again. I appreciate your cooperation & understanding in this regard. Have a good day ahead. Thanks, Ritesh Yadav

8/10 Good

Joy

Liked: Cleanliness, staff & service, room comfort
Great value in KL. very popular area
This hotel is one of the best tourist areas in KL, if you want to be central, 10 minutes walk to the Twin Towers, close to the railways station, close to amazing shops and malls but also small street shops for many different foods, open top bus just down the road, the hotel room is basic and older but it was clean and had everything we needed. If you want somewhere to stay that offers everything but luxury this place is great.
Stayed 4 nights in Jun 2018
Response from Ritesh Yadav on 27 Sept 2018
Hi Joy , I am happy to have served you. Trust me, it's a feeling of relief and immense joy when guests are happy with the services, which involve a lot of hard work and effort form my end. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Ritesh Yadav

6/10 Okay

Nomad, Australia

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Great location: across from monorail station & walking distance to great bars, restaurants, night food market and all other attractions in bucket Bintang. Reception & room / bathroom are clean, but hallway walls & elevator are very dirty. Tv reception is really fuzzy with only a couple of English channels. Front desk lady is not welcoming at all... in contrast the cleaning man is over-the-top friendly. Nice enough but could be improved with a decent clean / paint the hallways and improve / replace the front desk lady.
Stayed 4 nights in Jul 2018
Response from Ritesh Yadav on 27 Sept 2018
Hi Nomad , I truly regret the inconvenience caused and am deeply sorry for the trouble. Your feedback is truly appreciated & will surely help me in working towards a better guest experience in future. Thank you for sharing the same and for your understanding. I wish you a wonderful day ahead. Thanks, Ritesh Yadav

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

6/10 Okay

sh

Nice budget hotel.
It's literally for sleeping purpose only. If you wish to upgrade, you may do so. Overall it was okay
Stayed 1 night in Jun 2018
Response from Ritesh on 9 Jan 2019
Hi, Guest! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Ritesh

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Value for money. Very convenient location to entertainment and shopping. Besides monorail.
Stayed 1 night in May 2018
Response from Ritesh on 8 Jan 2019
Hi, Guest! We are glad to see you liked our services. Keep this love coming :) Regards, Ritesh

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location - Beside Raja Chulan Monorail
The hotel location is very convenient. Service provided is good. Although the hotel rooms are a bit run down, but it is comfortable and the stay was alright.
Stayed 1 night in May 2018
Response from Ritesh on 8 Jan 2019
Hi, Guest! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Ritesh

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A-
Excellent location, big rooms, clean, good room service, safe. Wi-fi did not work most of the time.
Stayed 4 nights in Apr 2018
Response from Ritesh on 8 Jan 2019
Hi, Guest! Thank you for sharing your feedback. We’ve cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Ritesh

10/10 Excellent

Xin Li

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ritesh on 8 Jan 2019
Thank for rating us positively, Xinli! Glad that the services offered by us met your expectations, we’ll endeavor to keep it up. Regards, Ritesh

8/10 Good

Karthik

Liked: Staff & service
Stayed 1 night in Mar 2018
Response from Ritesh on 8 Jan 2019
Thanks for the positive rating, Karthik ! Hope to welcome you again soon :) Regards, Ritesh

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price!
WiFi was a little slow, but other than that the location was great and service was excellent.
Stayed 1 night in Dec 2017

6/10 Okay

MARUFA

Liked: Cleanliness, property conditions & facilities
In toilet, there was no hand shower for the high comode. No slipper. Other conditions was good, comfortable bed, toiletries was of good quality.
Stayed 1 night in Nov 2017

6/10 Okay

Diana

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017

8/10 Good

Loren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Reception Counter
Take Note ---Reception Counter only open @ 8 am only.If you plan to check out early than that ,Need to inform them early . Overall Hotel was Good ...4 out 5
Stayed 3 nights in Sep 2017

10/10 Excellent

Lachhman Das

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good. provides value of money
Stayed 5 nights in Sep 2017

6/10 Okay

Don

Disliked: Staff & service, property conditions & facilities
good public transport
There is NO WIFI in the room. The description is completely inaccurate in this respect.

8/10 Good

chong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
monoral very near. easy transportation , cheap

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the train station
There is no wifi in the room,overall it is a low end hotel. But the price is lower as it have a good location.....................................................

6/10 Okay

SHUNJI

暑い国なので部屋に冷蔵庫が欲しいと思う
Stayed 2 nights in Dec 2023
Response from Ammy on 25 Feb 2024
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2019

8/10 Good

Marianne, Møn

Liked: Staff & service
Ok til prisen.
Vi boede 3 nætter på dette hotel og havde reserveret og betalt hjemmefra. Dog måtte vi betale ekstra for at blive opgraderet til et standart værelse. Det mente jeg nu nok vi havde booked, men hotellet insisterede på, at vi havde booked et budgetværelse. Så vær obs på hvad I booker og tag gerne noget dokumentation med på det. Dog ikke sikkert, at det hjælper.
Stayed 3 nights in Mar 2019
Response from Megha on 5 Apr 2019
Tak for din vurdering positivt, Marianne! Det er så uhyggeligt at se vores værdsatte gæst utilfreds med vores tjenester. Vi vil helt sikkert arbejde på den feedback, der deles med at improvisere vores tjenester i fremtiden. Hav en god dag fremad :) Hilsen, Barbara

2/10 Terrible

Heiko

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reinste Abzocke
Wir wurden in ein Budget Zimmer gesteckt, obwohl ich ein Standart Zimmer gebucht habe. Wir waren wohl nicht die einzigen, denn ein Tag später passierte es bei einen anderen Paar, das wir aus Zufall mitbekommen haben. Das Budget Zimmer war sehr abgewohnt, mit vielen Beschädigungen. Im Badezimmer stand der Schimmel in der Dusche. Ich diskutierte vergebens, es hieße immer, das Hotels.com dieses Zimmer gebucht hätte und keine anderen Zimmer frei wären. Erst hieße es auch wir müssten es noch bezahlen, da ich aber die Abbuchung vorzeigen konnte, wurde es geändert. Einmal und nie wieder, hoffe diese Machenschaften werden das Handwerk gelegt.
Stayed 2 nights in Nov 2018
Response from Ritesh Yadav on 13 Nov 2018
Hi Heiko, Bedauere die Erfahrung, die du durchgemacht hast. Seien Sie versichert, dass das Problem an unser zuständiges Team gesendet wurde, um sicherzustellen, dass diese Instanz nicht erneut auftritt. Grüße , Ritesh Yadav

8/10 Good

Walter

Liked: Cleanliness
Einfache Unterkunft in guter Lage
Ein sehr preiswertes Hotel, leicht zu erreichen, da direkt neben der Monorailstation. Für diesen Preis darf man nicht zuviel erwarten. Das Zimmer war geräumig, spartanisch eingerichtet. Die Mitarbeiter, speziell am Lobby Desk, könnten freundlicher sein...
Stayed 2 nights in Nov 2018
Response from Ritesh Yadav on 7 Nov 2018
Hallo Walter, Danke, dass du dir die wertvolle Zeit genommen hast, um die Bewertungen zu schreiben. Bewertungen wie diese sind es, die uns motivieren, eine zusätzliche Meile zu gehen, um unseren Gästen zu helfen. Verbreiten Sie Ihre Freunde und Familie über Ihre Erfahrungen. Wir freuen uns, Sie mit unseren Dienstleistungen zu begeistern. Viele Grüße, Ritesh Yadav

8/10 Good

CHIHHSUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的服務、環境也不錯、交通很方便
很好的服務、環境也不錯、交通很方便
Stayed 1 night in Aug 2018
Response from Ritesh Yadav on 7 Nov 2018
您好CHIHHSUAN，感謝您抽出寶貴時間撰寫評論。 像這樣的評論是繼續激勵我們加倍努力幫助我們的客人。 向您的朋友和家人宣傳您的經歷。 期待以我們的服務為您帶來愉悅。 此致，Ritesh Yadav

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
房間空氣好
房間空氣好。 或許是臨近停車場，半夜偶有似"飇車"的大躁音。 書桌沒燈，靠床頭兩燈泡往前照射，光線是非常不足的。
Stayed 6 nights in Oct 2018
Response from Ritesh Yadav on 7 Nov 2018
嗨嘉賓 我很高興為您服務。 我們將確保以最佳方式為客人提供服務。 並且對您所面臨的不便表示道歉，我們將確保不再發生同樣的事情。 你是不可或缺的 現在是大家庭的成員，我希望你能繼續支持我們。 祝你有美好的一天:) 謝謝， Ritesh Yadav

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Just for a night crush!
The best is that it is next to the monorail line MR8. The staff is quite uncommitted but helpful if pushed politely... The room is in a general state of decay. The huge inconvenient for all rooms is that they face the back walls of a skyscraper's air-conditioning system; thus the noise is relevant 24 hours a day, to say the least! Earplugs are, therefore, a must for light sleepers! No commodities in the room. I used a chair as a bedside table.
Stayed 2 nights in Oct 2018
Response from Ritesh Yadav on 12 Oct 2018
Hi Guest, I apologize for the experience and inconvenience caused. Your feedback will help me in working towards a better experience in future and I will ensure any doesn’t face such issues again. I appreciate your cooperation & understanding in this regard. Have a good day ahead. Thanks, Ritesh Yadav

2/10 Terrible

MIN SUN

Disliked: Staff & service, property conditions & facilities
1.아무것도 없음 냉장고도 없음 2.방음이 전혀안됌 3.물이 누가뜯는거 그대로 있었음ㅋ 4.직원이 너무 불친절함 뭘 물어볼수가 없음ㅋ 5 아무리 잠만 자고 나온다고 해도.... 여긴 비추하게뜸 ㅋㅋㅋㅋ
Stayed 2 nights in Sep 2018
Response from Ritesh Yadav on 3 Oct 2018
안녕하세요, MIN SUN, 불편을 끼쳐 드려 대단히 죄송합니다. 귀하의 의견은 진실입니다. 인정 & 확실하게 미래에 더 나은 손님 경험을 향해 일하는 나를 도울 것입니다. 같은 것을 공유하고 이해해 주셔서 감사합니다. 너에게 멋진 날이 오기를. 감사, Ritesh Yadav