Title: Excellent Service Suites at Times Square Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=8841735&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Excellent Service Suites at Times Square Travelers find their perfect blend of leisure and convenience at this urban retreat, where the poolside bar and spa tub offer ideal relaxation spots ## Photo gallery for Excellent Service Suites at Times Square ![Indoor pool - Excellent Service Suites at Times Square (Kuala Lumpur)](https://images.trvl-media.com/lodging/9000000/8850000/8841800/8841735/3616293f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![1 bedroom, in-room safe, desk, iron/ironing board - Excellent Service Suites at Times Square (Kuala Lumpur)](https://images.trvl-media.com/lodging/9000000/8850000/8841800/8841735/416189dc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Excellent Service Suites at Times Square (Kuala Lumpur)](https://images.trvl-media.com/lodging/9000000/8850000/8841800/8841735/3984e618.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Suite, 1 Bedroom | 1 bedroom, in-room safe, desk, iron/ironing board - Excellent Service Suites at Times Square (Kuala Lumpur)](https://images.trvl-media.com/lodging/9000000/8850000/8841800/8841735/0e184d1e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lounge - Excellent Service Suites at Times Square (Kuala Lumpur)](https://images.trvl-media.com/lodging/9000000/8850000/8841800/8841735/f16fc5a9.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Excellent Service Suites at Times Square sits near KLCC Park, providing a convenient urban escape. Guests can unwind at the poolside bar, enjoy the spa tub, or make use of the gym. The property offers practical amenities including free in-room WiFi and dry cleaning services. ## Reviews 5.4 ## Popular amenities - Pool - Hot tub - Spa - Free Wi-Fi - Air-conditioning - Gym ## Room options ### Check availability for these dates Tonight [Feb 12 - Feb 13](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=8841735&PinnedHotelID=8841735&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=8841735&PinnedHotelID=8841735&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb 13 - Feb 14](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=8841735&PinnedHotelID=8841735&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=8841735&PinnedHotelID=8841735&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb 13 - Feb 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=8841735&PinnedHotelID=8841735&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=8841735&PinnedHotelID=8841735&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 20 - Feb 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=8841735&PinnedHotelID=8841735&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=8841735&PinnedHotelID=8841735&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed 3+ beds Showing 4 of 4 rooms ### View all photos for Standard Suite, 1 Bedroom ![1 bedroom, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/9000000/8850000/8841800/8841735/416189dc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Suite, 1 Bedroom ### Highlights Separate dining area Separate sitting area Air conditioning Free cots/infant beds Dishwasher LCD TV Pillow menu Ceiling fan - City view - 549 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Single Bed ### View all photos for Superior Suite, 1 Bedroom ![1 bedroom, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/9000000/8850000/8841800/8841735/416189dc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite, 1 Bedroom ### Highlights Separate dining area Separate sitting area Air conditioning Free cots/infant beds Dishwasher LCD TV Pillow menu Ceiling fan - City view - 614 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Premier Suite, 1 Bedroom ![Premier Suite, 1 Bedroom | 1 bedroom, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/9000000/8850000/8841800/8841735/c4de22f4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Suite, 1 Bedroom ### Highlights Separate dining area Separate sitting area Air conditioning Free cots/infant beds Dishwasher LCD TV Pillow menu Ceiling fan - City view - 657 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Single Bed ### View all photos for Luxury Suite, 2 Bedrooms ![Luxury Suite, 2 Bedrooms | 1 bedroom, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/9000000/8850000/8841800/8841735/8f369331.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Suite, 2 Bedrooms ### Highlights Separate dining area Separate sitting area Air conditioning Free cots/infant beds Kitchenette Fridge Dishwasher LCD TV - City view - 1066 sq ft - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKuala-Lumpur-Hotels-Excellent-Service-Suites-At-Times-Square.h8841735.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKuala-Lumpur-Hotels-Excellent-Service-Suites-At-Times-Square.h8841735.Hotel-Information) ## About the area Located in Bukit Bintang, a neighbourhood in Kuala Lumpur, Excellent Service Suites at Times Square is in a shopping district and near a metro station. Berjaya Times Square and Pavilion Kuala Lumpur are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore KLCC Park. Malaysia Heritage Walk and Perdana Botanical Gardens are also worth visiting. [Visit our Kuala Lumpur travel guide](https://www.expedia.co.uk/Kuala-Lumpur.dx180008) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C3.14262%2C101.70904&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=xzM7bYzsXoQJSVOcOHWWAYIERV4=) Jalan Imbi, Berjaya Times Square, Tower No. 1 East Wing, Kuala Lumpur, 55100 ### What's nearby - ![Bukit Bintang Plaza showing interior views and rides](https://images.trvl-media.com/place/6270543/7aa35486-ad20-4f9f-9f56-3c08486562ba.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Berjaya Times Square 2 min walk \- 0.1 miles - ![Jalan Alor showing markets and street scenes as well as a large group of people](https://images.trvl-media.com/place/6171952/9e515d7f-acf5-4838-9cb1-285a05e35d5f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Jalan Alor 3 min walk \- 0.2 miles - ![KualaLumpur_PavilionKualaLumpur_6152234_05](https://images.trvl-media.com/place/6152234/a97d9161-5262-471f-8ba9-91b8441fca46.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Pavilion Kuala Lumpur 10 min walk \- 0.6 miles - ![Petaling Street Market showing markets, night scenes and street scenes](https://images.trvl-media.com/place/553248621526926410/aad3169c-07c4-4abe-9c42-2f9a7a3cf55a.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Petaling Street Market 15 min walk \- 0.8 miles - ![One good #photography spot to capture the #KualaLumpur #skyscrapers is from #KL #Tower. The ticket fare is not as expensive as The Twin #KLCC Tower. The view is amazing from above with the hill as the background. Maybe if you go taking pictures at dusk or night, you will get a better result than this.](https://images.trvl-media.com/place/1951/a28050ee-ca37-438a-9677-979a63b3699f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Kuala Lumpur Tower 17 min walk \- 0.9 miles ### Getting around - Imbi Station 2 min walk - Kuala Lumpur Pasar Seni Station 3 min drive - Kuala Lumpur International Airport (KUL) 46 min drive ### Restaurants - Hometown Hainan Coffee 1 min walk - Crown KTV 5 min walk - Big Apple Restaurant 1 min walk - Tangkak Beef Noodles 东甲牛腩面 1 min walk - Arab Hadramot Restaurant عرب حضرموت 2 min walk ## About this property ### Excellent Service Suites at Times Square Hotel near Berjaya Times Square Pavilion Kuala Lumpur and KLCC Park are located near Excellent Service Suites at Times Square, which provides a poolside bar, a playground and dry cleaning/laundry services. For some rest and relaxation, visit the hot tub. Free in-room WiFi is available to all guests, along with a gym and a 24-hour business centre. You'll also enjoy perks such as: - An indoor pool and a children's pool - Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and tour/ticket information - A lift and a front desk safe Room features All guest rooms at Excellent Service Suites at Times Square include comforts, such as pillow menus and air conditioning, in addition to perks, such as separate sitting areas and separate dining areas. Other amenities include: - Sofa beds, rollaway/extra beds (surcharge) and free cots/infant beds - Bathrooms with deep-soaking baths and free toiletries - LCD TVs with satellite channels and DVD players - Separate sitting areas, separate dining areas and dishwashers ## Similar properties ![Quadruple Room | Desk, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/124000000/123240000/123235300/123235287/99a7e4b4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lofts At Hang Kasturi Kuala Lumpur Golden Triangle - Free Wi-Fi - Air-conditioning - Housekeeping - 24/7 front desk £17 includes taxes & fees 23 Feb - 24 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=123235287&PinnedHotelID=123235287&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/122000000/121380000/121378100/121378089/fb9eda41.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ARTE@AMPANG Ampang - Gym - Laundry room [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-26&endDate=2026-02-27&selected=121378089&PinnedHotelID=121378089&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/82000000/81370000/81364600/81364579/e26f753b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Central of Sri Petaling Sri Petaling - 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16th Kuala Lumpur City Centre - Pool - Kitchen - Washing machine - Dryer £113 includes taxes & fees 25 Feb - 26 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-25&endDate=2026-02-26&selected=46045205&PinnedHotelID=46045205&HadPinnedHotel=true®ionId=-1&adults=2) ![Room](https://images.trvl-media.com/lodging/49000000/48360000/48358800/48358713/a013a428.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Oyo 424 Kk Inn Hotel Ampang [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-26&endDate=2026-02-27&selected=48358713&PinnedHotelID=48358713&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/122000000/121330000/121323400/121323388/19d295fc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Agile Delima Bukit Bintang by GL Staycation Golden Triangle - Gym - Parking available [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-26&endDate=2026-02-27&selected=121323388&PinnedHotelID=121323388&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/40000000/39540000/39532800/39532777/d58cf622.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Romantic getaway sweet suite in towndown KLCC#5 Kuala Lumpur City Centre - Pool - Kitchen - Washing machine - Dryer £189 includes taxes & fees 13 Feb - 14 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=39532777&PinnedHotelID=39532777&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-26&endDate=2026-02-27&selected=8841735&PinnedHotelID=8841735&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=8841735,123235287,121378089,81364579,121374021) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available - Return airport shuttle (surcharge) - Area shuttle (surcharge) ### Food and drink - Daily buffet breakfast available 7 AM to 10:30 AM for a fee: MYR 70 for adults and MYR 70 for children - A poolside bar ### Things to do - Children's pool - Gym - Hot tub - Indoor pool - Playground ### Family friendly - Children's pool - DVD player - In-room cot - In-room microwave - In-room sofa bed - Indoor pool - Laundry facilities - Living room - Playground - Rollaway/extra bed (surcharge) - Separate bedroom - Separate in-room dining area ### Conveniences - Laundry facilities - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (limited availability) - Tour and ticket assistance ### Business services - 24-hour business centre ### Spa - Spa services ### Accessibility - Lift ## Room amenities ### Bedroom - Bedsheets provided - Free cot - Pillow menu - Rollaway/extra bed (surcharge) - Single sofa bed ### Bathroom - Deep soaking bathtub - Free toiletries - Hair dryer (on request) - Private bathroom - Separate bathtub and shower - Towels provided ### Entertainment - DVD player - LCD TV with satellite channels ### Food and drink - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Free bottled water - Hob - Microwave - Separate dining area ### More - Air conditioning - Ceiling fan - Desk - Iron/ironing board on request - Living room - Safe - Separate sitting area ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions There is no front desk at this property The check-in location differs from the property location; go to: \[Reception, East Tower A\] Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; access will be through a private entrance To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation At check-in, guests must provide a record of full COVID-19 vaccination COVID-19 vaccination record requirement applies to all guests aged 16 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in Information provided by the property may be translated using automated translation tools ### Access methods Key retrieval, private entrance ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for MYR 60 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately MYR 70 for adults and from MYR 70 for children - Rollaway bed fee: MYR 60 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available Safety features at this property include a smoke detector If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Excellent Service Suites Times Square Hotel Kuala Lumpur Excellent Service Suites Times Square Hotel Excellent Service Suites Times Square Kuala Lumpur Excellent Service Suites Times Square Excellent Service Suites Times Square Apartment Kuala Lumpur Excellent Service Suites Times Square Apartment Excellent Service Suites Time Excellent Service Suites at Times Square Hotel Excellent Service Suites at Times Square Kuala Lumpur Excellent Service Suites at Times Square Hotel Kuala Lumpur ## Frequently asked questions ### Does Excellent Service Suites at Times Square have a pool? ### Is Excellent Service Suites at Times Square pet-friendly? ### How much is parking at Excellent Service Suites at Times Square? ### What time is check-in at Excellent Service Suites at Times Square? ### What time is check-out at Excellent Service Suites at Times Square? ### Does Excellent Service Suites at Times Square provide a shuttle to the airport? ### Where is Excellent Service Suites at Times Square located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Excellent Service Suites at Times Square Reviews 5.4 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 5.2 Cleanliness ### 7.0 Location ### 5.4 Staff & service ### 5.6 Property conditions & facilities 10 - Excellent 15 8 - Good 5 6 - Okay 10 4 - Poor 11 2 - Terrible 22 ## Reviews ### 2/10 Terrible #### Cher, Singapore 27 Jul 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Horrible Experience. •NOT A HOTEL! BOOK AT YOUR OWN RISK •Unclear instructions that upon arrival you would need to call the "agent" for your room. •Number stated was unreachable, forcing us to call Expedia.sg (calling back to SG = expensive) to get another contact number. •The service was unacceptable, when we got through to the number that was given to us by Expedia.sg the person was rude and had absolutely no manners asking us "so what you want me to do! " when We only asked where we should go to check in. •Pictures on Expedia are totally different from what the room actually looks like. (Yellow sheets, old dirty furniture (that looks like they would have bugs in them), dingy and dark. What was worse was that it was filled with the stale stench of cigarettes) •Was promised to check in at 2pm but was delayed and was only greeted with a unmade room at 3pm. •We cancelled our reservation upon looking at the state of the room. The room is not worth saving that extra $100-200 for comfort and service. ##### Cher Stayed 3 nights in Jul 2017 ### 2/10 Terrible #### Verified traveller 29 Mar 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Never agin Room was dirty sheet was dirty etc don't book here I will never ##### Verified traveller ### 4/10 Poor #### swt 6 Mar 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### disappointed old furniture, but the view is good. ##### swt ### 10/10 Excellent #### Topdog 27 Feb 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 가격대비 최고의 호텔 부킷빈땅에 위치하여 시내가 가깝고 잘란알로가 바로옆에 있어 좋았습니다 쇼핑몰도 같이 있어 좋았고 방도 넓고 깨끗하고 전망도 좋았습니다 아이들과 놀기에 수영장등 편의시설 또한 좋았습니다 ##### Topdog ### 10/10 Excellent #### Verified traveller 17 Feb 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ありがとうございます、親切に部屋の内装も教えて頂きありがとうございます。 また利用したいと思います。 ##### Verified traveller ### 2/10 Terrible #### Kjell 15 Jan 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Pictures fr.o.m. Boking not the same as reallity. Dirty room. Do not rent this. ##### Kjell ### 6/10 Okay #### 향은 10 Jan 2017 Disliked: Cleanliness, staff & service, room comfort #### excellent service suit? poor service,,way poor. 서비스가 정말정말 별로였습니다. 타임스퀘어에 있어서 위치도 좋고 뷰도 좋았지만 가구나 방상태는 노후한 편입니다. 같은 건물에 서비스드 레지던스와 호텔이 같이 있는거라고 하던데, 시큐리티 아저씨도 저희한테 왜 이 레지던스로 예약을 했냐고, 모든 사람이 나갈 때마다 컴플레인한다고 하던데 저도 하게 되네요. 처음에 갔을 때 연락받아서 온 관리인이 룸키를 하나만 주고 디파짓 현금으로 내고, 이것저것 설명해주고 그런 건 다 멀쩡했는데 와이파이 이름이랑 비번을 안가르쳐줘서 전화를 했는데 그것도 잘못된 걸 가르쳐줬었고, 다시 연락했을 때는 10번을 걸어도 전화를 안받고 문자도 답장이 없어서 근 이틀동안 와이파이 없이 살았습니다. 거기다 수영장을 이용할 수 있다고 해서 갔는데 서비스레지던스 이용객을 안된다고 하더라구요. 시트도 타월도 안갈아주고 침대는 스프링이 오래되서 그런지 삐그덕거리는 걸 넘어서 스프링 뾰족한 부분이 나와 있었어요. 여튼 정말 별로였습니다. ##### 향은 ### 6/10 Okay #### Khoo 31 Dec 2016 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service #### Convenient I booked a single bedroom with 1 king size bed and 1 single bed but the hotel give me a room with 2 single beds. Then they offered me with breakfast ( for 2 persons only) and a very thin matress. It is really un-comfortable for 3 adults. Really unsatisfactory. ##### Khoo ### 2/10 Terrible #### Verified traveller 14 Dec 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### will not stay here for the 2nd time First experince staying a apartment instead of a hotel. very much recommended that u stay at berjaya time square hotel instead of service apartment at berjaya time square. please be prepared that there is no room service as there is no phone in the room and you have to pay for your parking fee( we paid RM36 for 1.5day) . there is a hand soap if u dun bring ur toiletries for shower (luckily i brought mine). good luck to all hv choose Excellent Suites at Times Square...its so not Excellent after all ##### Verified traveller ### 4/10 Poor #### Min 4 Jul 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Don't be tricked, not enough bedding Very Bad ##### Min ### 10/10 Excellent #### Verified traveller 20 Jun 2016 Liked: Cleanliness, property conditions & facilities, room comfort #### Have a great stay Nice enviroment ! i love the mall and view of kl tower n twin tower! My agent upgrade my room to a bigger room due to some problem in that room. definitely come back again . ##### Verified traveller ### 8/10 Good #### maira, terengganu 5 Jun 2016 Liked: Cleanliness, staff & service #### nice hotel close to the shopping complex very nice hotel,close to the shopping complex n the room very safe,silent n clean..i like the hotel ##### maira ### 2/10 Terrible #### Chieko, japan 20 May 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort ホテルと思ったら、アパートメントで、鍵で開かなくなって大変な思いを何度かした。 部屋の掃除も行き届いてなく、ポットも汚くて使用不可。 洗面台も、水が溜まって、なかなか流れていかず‥ 部屋の広さと、４１階でロケーションだけはよかった。 次回は、泊まらない。 ##### Chieko ### 6/10 Okay #### atsushi 2 May 2016 Liked: Room comfort Disliked: Cleanliness, staff & service, property conditions & facilities 掃除がこない ｗｉｆｉが部屋によって電波が届かない ##### atsushi ### 6/10 Okay #### wathuhewa, Melbourne 22 Apr 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Berjaya times apartments I booked an apartment through venere for a week in march for me and my family. A change in flight plans required me to book an additional day. I called the number provided in the venere invoice and made arrangements to extend the stay by 1 day and agreed to pay extra for it. When I got to the apartment complex, the rooms were not ready. The booking agent stated that the number on the venere invoice doesn't belong to them. I had two small children with me and no place to stay. Shockingly incompetent. Eventually we were sent to our apartment, which has was old, smelly and generally dirty. The only redeeming feature was the attached mall and the location. Never again. ##### wathuhewa ### 6/10 Okay #### Kristian, Australia 20 Apr 2016 Liked: Property conditions & facilities, room comfort Disliked: Cleanliness #### Great Location, Great View but run down and dirty! The manager Karim went above and beyond to help us enjoy our stay - but the older room let us down a few times. The location was awesome and the hotel pool was really world class. We have a really large 2 bedroom suite with awesome views - at first we were really impressed. But in the light of day the room was very dated and dirty. It appeared to have poo on the toilet walls and cigarette ash in the corner of the bathroom. The internet didnt work! Karim tried many times to get it working or log us into other suites but we never got there. Which was a massive inconvenience. The kids were excited by the giant plasma tv - but it too didnt work and was replaced by an older box style which didnt work for the first day. The manager Karim really was a great guy who really looked after us! ##### Kristian ### 2/10 Terrible #### Verified traveller 15 Apr 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very bad and we gave one no interest no interest Vary bad no service at all Too dirty no staf taxi drivers don't know it not hotel ##### Verified traveller ### 6/10 Okay #### Aisyah, Pekanbaru 13 Apr 2016 Liked: Staff & service #### Room cleanliness need to be improve Good location, easy to get food, lots of store around. only the room cleanliness need to improve ##### Aisyah ### 2/10 Terrible #### Shawn, Singapore 28 Mar 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Dishonest scam "hotel". This is the worst ever stay I've had booking through hotels.com. This is not managed by the Berjaya Times Square even though some facilities are co-shared. The apartment is owned 3rd party by Dnata travel group that have an office in Times Square. I paid for 3 single beds and 1 queen bed as advertised by hotels.com. However, there were only 2 single beds and 1 queen bed. This is unacceptable as one of us had to sleep on the couch. We were only allowed to check in past 2.30pm as they had not prepared the room on time. Additionally, they did not accept card payment at all. We had to pay the full amount upfront including the deposit. We were not given any options whatsoever. This place is atrocious and no one should patronise this scam of a service. ##### Shawn ### 2/10 Terrible #### よしき 9 Mar 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 二度と泊まらない 部屋に備え付けてあるべきものが圧倒的に足りていない。無料のWi-Fiが使えるはずだったのに、仲介の人にいくら問い合わせてもWi-Fiの情報を教えてもらえなかった。総合的に最悪。 ##### よしき ### 2/10 Terrible #### crazycru, seoul 4 Feb 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 버자야호텔과 다른 시설임 버자야 호텔인줄 알고 예약을 잘못한 것을 시작으로 많은 후회가 있었음. 리셉션이 별도로 없고, 쇼핑몰 6층의 여행사 같은 곳에 어렵게 찾아가서 담당자를 한참이나 기다려서 방을 배정받았음. 왠지 불법적인 숙소같은 인상을 받아서 다시 이용할 일은 없을 것 같음. 특히 버자야 suite service 건물 1층으로 갔을 때, 아무런 구체적인 안내 또는 정보가 없어 처음 가는 사람이 당혹스러울 수 있을 것임. ##### crazycru ### 4/10 Poor #### Verified traveller 22 Jan 2016 Disliked: Cleanliness, staff & service #### 景色以外は最悪 大型ショッピングモールの真上にあるので、食事や買い物に困りません。信じられませんが、ホテルスタッフはいないので、たった一人の部屋のディーラーと、あらゆる物事の依頼をやり取りしなければなりません。ハウスキーパーがとんでもない怠け者で、部屋は汚く、またエアコンからは終始絨毯に水漏れがあり、日中はエアコン最強でも暑かったです。キッチンつきですが、温めるのは電子レンジしか使えません。たった一つ褒められるのは、部屋からの眺めです。 ##### Verified traveller ### 2/10 Terrible #### Verified traveller 30 Dec 2015 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Be carefull...rippers... This was horrible...We never had so many problems with a booking. There is no official entry...After calling the hotel to ask where to find, they told us they send someone to pick us up...After 20 min. we call again...they told us go to the other side of the building...This go on for two hours...After we meet the guy he told us he have no room for us...We show him our booking (payed in advanced) and he told us "it is not my problem"...After that we calling hotels.com...they told us after 40min talktime to Germany that the hotel have a room for us...After one more hour we meet the same guy and he told us he have no room...So we find out the booking was made with an agency between...We found this agency on the sixth floor...After 5 hours we got a room in a different hotel...so be carefull this guys are wasting your time...in real we do not believe that hotel exists...looks for me like rippers... ##### Verified traveller ### 10/10 Excellent #### Verified traveller 25 Dec 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best Value & Best Location Hotel In Central KL I stay for 1 whole week, the staffs are friendly, room is clean & well-maintained. Best value hotel in central KL. ##### Verified traveller ### 10/10 Excellent #### Verified traveller 28 Oct 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### amazing trip it was a nice trip ,there is big shopping mall at the hotel , the view was great and the stuff was so kind ##### Verified traveller ## Expedia's Latest Trends ### Hotels > [Platinum Suites Tower 2 KLCC](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Platinum-Victory-KLCC-By-BHS.h98511638.Hotel-Information) > > [Sky Suites KLCC by Luna Suites](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Sky-Suites-KLCC-By-Luna-Suites.h92971845.Hotel-Information) > > [MLL Palma Bay Club Resort Hotel](https://www.expedia.co.uk/Palma-De-Mallorca-Hotels-MLL-Palma-Bay-Club-Resort-Hotel.h9994954.Hotel-Information) > > [E&O Residences Kuala Lumpur](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-EO-Residences-Kuala-Lumpur.h5415195.Hotel-Information) > > [Pavilion Ceylon Hill Suites, Bukit Bintang by Perfect Host](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Pavilion-Ceylon-Hill-Suites.h96765014.Hotel-Information) > > [Somerset Damansara Utama Petaling Jaya](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Somerset-Damansara-Uptown-Petaling-Jaya.h16198559.Hotel-Information) > > [THE FACE Style Hotel](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Face-Style.h90333307.Hotel-Information) > > [Platinum Suites KLCC - EcoSuites](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Platinum-Suites-KLCC-EcoSuites.h38203506.Hotel-Information) > > [Expressionz Professional Suites by SYNC](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Expressionz-Professional-Suites-By-SYNC.h31824682.Hotel-Information) > > [Ascott Kuala Lumpur](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Ascott-Kuala-Lumpur.h1548248.Hotel-Information) > > [Fraser Place Kuala Lumpur](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Fraser-Place-Kuala-Lumpur.h2759215.Hotel-Information) > > [Sunway Resort Hotel](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Sunway-Resort-Hotel.h68314.Hotel-Information) > > [AGILE Residences by Luna](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-AGILE-Residences-By-Luna.h109149426.Hotel-Information) > > [Eaton Residences KL by Plush](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Eaton-Residences-KL-By-Plush.h84581124.Hotel-Information) > > [Pavilion Hotel Kuala Lumpur Managed by Banyan Tree](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Pavilion-Hotel-Kuala-Lumpur-Managed-By-Banyan-Tree.h31618683.Hotel-Information) > > [Hotels near Quayside](https://www.expedia.co.uk/Quayside-Hotels.0-l6126178-0.Travel-Guide-Filter-Hotels) > > [Cozy Hotel at KL Sentral](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Cozy-Hotel-KL-Sentral.h19476172.Hotel-Information) > > [Mana-Mana Suites at Scarletz KLCC](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Scarletz-Suites-KLCC-By-Mana-Mana.h88666977.Hotel-Information) > > [Ascott Star KLCC Kuala Lumpur](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Ascott-Star-KLCC-Kuala-Lumpur.h74595055.Hotel-Information) > > [Z Hotel](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Z-Hotel.h42590568.Hotel-Information) > > [The Colony & The Luxe, Kuala Lumpur by Canopy Lives](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-The-Colony-The-Luxe-By-Five-Senses.h90736505.Hotel-Information) > > [Pavilion Bukit Bintang Modern Suites](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Pavilion-Bukit-Bintang-Modern-Suites.h23265918.Hotel-Information) > > [Mingle Hostel Kuala Lumpur](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Mingle-Hostel-Kuala-Lumpur.h16380469.Hotel-Information) > > [Star Suites KLCC](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Rest-Star-Residences-KLCC.h53164709.Hotel-Information) ### Flights ### Activities ### Packages > [Byron Bay Holidays](https://www.expedia.co.uk/Byron-Bay.d6138873.Holidays-City-Breaks) ### General ---