Title: Crystal Crown Hotel Petaling Jaya Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Crystal Crown Hotel Petaling Jaya Hotel with 2 restaurants, near University of Malaya ![Daily buffet breakfast (MYR 50 per person)](https://images.trvl-media.com/lodging/9000000/8790000/8782600/8782554/445d0f3f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/9000000/8790000/8782600/8782554/d9723e07.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/9000000/8790000/8782600/8782554/a8383a31.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Meeting facility](https://images.trvl-media.com/lodging/9000000/8790000/8782600/8782554/9fcf40eb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 restaurants, Chinese cuisine](https://images.trvl-media.com/lodging/9000000/8790000/8782600/8782554/dcf7caf1.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Just a short distance from Mid Valley Megamall, this hotel offers relaxation and convenience. Shop on-site, unwind in the sauna or by the outdoor pool, and enjoy in-room WiFi. With two Chinese cuisine restaurants and attentive staff, your stay will be memorable. 7.4 Good ## Popular amenities - Room service - Bar - 24/7 front desk - Breakfast available - Pool - Housekeeping £63 includes taxes & fees 7 Dec - 8 Dec ## Room options ### Check availability for these dates Tonight [Nov 30 - Dec 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=8782554&PinnedHotelID=8782554&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=8782554&PinnedHotelID=8782554&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 1 - Dec 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=8782554&PinnedHotelID=8782554&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=8782554&PinnedHotelID=8782554&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=8782554&PinnedHotelID=8782554&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=8782554&PinnedHotelID=8782554&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 12 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=8782554&PinnedHotelID=8782554&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=8782554&PinnedHotelID=8782554&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 11 of 11 rooms ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/9000000/8790000/8782600/8782554/11ca63ab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Crown Floor Junior Suite - Sleeps 2 ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/9000000/8790000/8782600/8782554/717db161.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Air conditioning LCD TV Private bathroom Rainfall showerhead Minibar Free bottled water Daily housekeeping Wardrobe - 258 sq ft - Sleeps 3 - 1 Double Bed and 1 Single Bed ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/9000000/8790000/8782600/8782554/1ee31d31.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Single Beds ### Highlights Air conditioning LCD TV Private bathroom Rainfall showerhead Minibar Free bottled water Iron/ironing board In-room safe - 247 sq ft - Sleeps 2 - 2 Single Beds ![Superior Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/9000000/8790000/8782600/8782554/f6c2a62e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed ### Highlights Air conditioning LCD TV Separate bedroom Private bathroom Rainfall showerhead Minibar Free bottled water Daily housekeeping - 237 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/9000000/8790000/8782600/8782554/w651h440x9y0-7128c671.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room - Sleeps 2 ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/9000000/8790000/8782600/8782554/922c8fda.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room - Sleeps 2 ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/9000000/8790000/8782600/8782554/ee1783b9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Crown Floor Deluxe Room - Sleeps 3 ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/9000000/8790000/8782600/8782554/227b7a6b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Crown Floor Superior Twin Room - Sleeps 2 ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/9000000/8790000/8782600/8782554/392f4927.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Crown Floor Superior Double Room - Sleeps 2 ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/9000000/8790000/8782600/8782554/2e09c29d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite - Sleeps 2 ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/9000000/8790000/8782600/8782554/7dbda06e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room - Sleeps 3 ## You may also like Ad ![Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/75000000/74690000/74681300/74681225/cba8c09d.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### DoubleTree by Hilton Shah Alam i-City Shah Alam - Pool - Spa - Kids pool - Free WiFi 9.2 Wonderful 188 reviews £59 includes taxes & fees 15 Dec - 16 Dec [](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-DoubleTree-By-Hilton-Shah-Alam-I-City.h74681225.Hotel-Information?chkin=2025-12-15&chkout=2025-12-16&rm1=a2®ionId=180008&destination=Kuala Lumpur (and vicinity)&destType=MARKET&latLong=3.14661,101.711&searchId=a710e92f-deb6-4638-8437-fdf4221ffff5&top_cur=GBP) Ad ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/3000000/2220000/2219900/2219839/6b84f571.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### DoubleTree by Hilton Putrajaya Lakeside Putrajaya - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKuala-Lumpur-Hotels-Crystal-Crown-Hotel-Petaling-Jaya.h8782554.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKuala-Lumpur-Hotels-Crystal-Crown-Hotel-Petaling-Jaya.h8782554.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C3.10951%2C101.64334&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=r_SDjGmpzCvZlbkJj9EHPd1Y1yU=) 12, Lorong Utara A, Off Jalan Utara, Petaling Jaya, Selangor, 46200 #### What's nearby - University of Malaya - 14 min walk - 0.8 miles - Wat Chetawan Temple - 15 min walk - 0.8 miles - University Malaya Medical Centre - 15 min walk - 0.8 miles - Taman Aman - 4 min drive - 1.7 miles - Bukit Gasing Reserve - 5 min drive - 1.7 miles #### Getting around - Mid Valley - 4 min drive - Taman Jaya Station - 14 min walk - Kuala Lumpur International Airport (KUL) - 48 min drive #### Restaurants - ‪Chuan Lee Restaurant Sea Food - ‬3 min walk - ‪Restaurant Al-Berkat Curry House - ‬4 min walk - ‪Robert’s Penang Char Kueh Teow - ‬3 min walk - ‪One Half Coffee Roastery - ‬4 min walk - ‪Satellite 33 Chicken Rice - ‬5 min walk ## About this property ### Crystal Crown Hotel Petaling Jaya Hotel near University of Malaya Consider a stay at Crystal Crown Hotel Petaling Jaya and take advantage of shopping on-site, a coffee shop/cafe and dry cleaning/laundry services. For some rest and relaxation, visit the sauna. Enjoy Chinese cuisine and more at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a gym. Other perks include: - An outdoor pool, along with sunloungers - Free self-parking - Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and a front desk safe - Free newspapers, a banquet hall and luggage storage Room features All 273 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as perks such as free WiFi and safes. Other amenities include: - Wardrobes/cupboards, daily housekeeping and desks ## Similar properties ![Restaurant](https://images.trvl-media.com/lodging/96000000/95700000/95696700/95696669/c8f38aad.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ibis PJCC Petaling Jaya Petaling Jaya - Pool - Kids pool - Free WiFi - Restaurant 8.6 Excellent 25 reviews £33 includes taxes & fees 7 Dec - 8 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=95696669&PinnedHotelID=95696669&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/20000000/19560000/19559800/19559722/4333a7cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sheraton Petaling Jaya Hotel Petaling Jaya - Pool - Kids pool - Free WiFi - Restaurant 8.8 Excellent 334 reviews £85 includes taxes & fees 19 Dec - 20 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=19559722&PinnedHotelID=19559722&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Room | Down duvets, Select Comfort beds, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/490000/486600/486572/3a2c0222.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Armada Petaling Jaya Petaling Jaya - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Free self parking on site - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 50 for adults and MYR 30 for children - 2 restaurants - A bar/lounge - A coffee shop/cafe - Snack bar/deli ### Restaurants on site - Brass Cafe - Chef Rasa Sayang - Sango ### Things to do - Gym - Outdoor pool - Sauna - Shopping ### Family friendly - Laundry facilities - Outdoor pool - Rollaway/extra bed (surcharge) - Snack bar/deli ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Wedding services ### Business services - Business centre - Meeting room ### Outdoors - Pool loungers ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - 1 building - 16 floors - Banquet hall - Built in 1995 - Designated smoking areas ## Room amenities ### Bedroom - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Hair dryer (on request) - Towels provided ### Entertainment - LCD TV with cable/satellite channels ### Food and drink - Free bottled water - Minibar - Room service ### More - Air conditioning - Desk - Free daily newspapers - Laptop workspace - Safe ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools Guests must have a "Touch n' Go" card to access the onsite parking area. Guests receive a parking fee waiver at check-in. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for MYR 85.0 per day. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately MYR 50 for adults and from MYR 30 for children - Airport shuttle fee: MYR 180 per vehicle - Rollaway bed fee: MYR 85.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Crystal Crown Hotel Petaling Jaya Crystal Crown Hotel Crystal Crown Petaling Jaya Crystal Crown Petaling Jaya Crystal Crown Hotel Petaling Jaya Hotel Crystal Crown Hotel Petaling Jaya Petaling Jaya Crystal Crown Hotel Petaling Jaya Hotel Petaling Jaya ## Frequently asked questions ### Does Crystal Crown Hotel Petaling Jaya have a pool? > Yes, this property has an outdoor pool. ### How much does it cost to stay at Crystal Crown Hotel Petaling Jaya? > As of 30 Nov 2025, prices found for a 1-night stay for 2 adults at Crystal Crown Hotel Petaling Jaya on 7 Dec 2025 start from £63.42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Crystal-Crown-Hotel-Petaling-Jaya.h8782554.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Crystal Crown Hotel Petaling Jaya pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Crystal Crown Hotel Petaling Jaya? > Self-parking is free at this property. ### What time is check-in at Crystal Crown Hotel Petaling Jaya? > Check-in start time: 2 PM; check-in end time: midnight. ### What time is check-out at Crystal Crown Hotel Petaling Jaya? > Checkout is at noon. ### Does Crystal Crown Hotel Petaling Jaya provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of MYR 180 per vehicle applies. ### Where is Crystal Crown Hotel Petaling Jaya located? > Situated in Petaling Jaya, this hotel is 0.7 mi (1.1 km) from University of Malaya and 2.9 mi (4.6 km) from Mid Valley Megamall. 3 Damansara and The Gardens Mall are also within 3 miles (5 km). Taman Jaya Station is 14 minutes by foot and Asia Jaya Station is 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Crystal Crown Hotel Petaling Jaya Reviews 7.4 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.8 Cleanliness ### 7.0 Location ### 7.6 Staff & service ### 7.0 Eco-friendliness ### 7.4 Property conditions & facilities 10 - Excellent 51 8 - Good 109 6 - Okay 54 4 - Poor 11 2 - Terrible 16 ### 10/10 Excellent #### Sharon 24 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities The staff were excellent to work with. ##### Sharon Stayed 5 nights in Apr 2025 ### 6/10 Okay #### Khai Weng 6 Jun 2023 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Quite near major transport hubs and shopping areas ##### Khai Weng Stayed 3 nights in Jun 2023 ### 8/10 Good #### Choon Hiang 19 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities Good value for money ##### Choon Hiang Stayed 2 nights in Sep 2024 ### 8/10 Good #### Yeet Chieng 16 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities staff friendly and helpful ##### Yeet Chieng ### 4/10 Poor #### Baskran 4 Jul 2025 Disliked: Cleanliness, amenities, property conditions & facilities No room service dining after 10pm ##### Baskran Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### christina 15 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good ##### christina Stayed 1 night in Feb 2025 ### 2/10 Terrible #### Xin Ong 30 Jun 2025 Liked: Cleanliness Disliked: Amenities, property conditions & facilities As a frequent traveler , I find the maintenance to the hotel is seriously lacking. The room stink of cigarette smoke , the air-con leak , the hot water does not work half the time .the wi-fi network is quite inconsistent . ##### Xin Ong Stayed 2 nights in Jun 2025 ### 6/10 Okay #### Annie 16 Feb 2023 Liked: Cleanliness Overall, our stay is good. The staff over there are not so friendly as they did not even have a pleasant smile while talking to their customers. Besides that, the parking area at this hotel is a little bit small. ##### Annie Stayed 1 night in Feb 2023 ### 8/10 Good #### Shauntelle 12 May 2024 Disliked: Staff & service The staff tried to get me to pay twice for room service! Breakfast was the monotonous same things Bathrooms are dirty….i had to buy bleach and clean for myself. Apart from that quiet and close by to most stuff. ##### Shauntelle Stayed 8 nights in May 2024 ### 8/10 Good #### Takashi 26 Jan 2025 none ##### Takashi Stayed 2 nights in Jan 2025 ### 2/10 Terrible #### zhong 17 May 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities the property is litter bit old and theservice is not satisfied ##### zhong Stayed 5 nights in May 2024 ### 8/10 Good #### Verified traveller 7 Apr 2024 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Experience A tall tan guy attended to my wife, neither did he confirm our days of stay. Next day morning i was told to check out my room? Then i can't enter my room? After checking with the front desk then was told that i need to update my room keys? ##### Verified traveller Stayed 3 nights in Apr 2024 ### 2/10 Terrible #### Louis 6 Jul 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Bad service i booked and paid for double bed with b'fast. They give 2 single baed n without b'fast. Hotel insist and push to expedia. Expedia no responds didn't do anything on my complaints. Disappointing ##### Louis Stayed 2 nights in Jun 2022 ### 6/10 Okay #### BALJIT 20 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was simple and clean ##### BALJIT Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Owaki 16 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ３泊しましたが、毎日ベッドメイキング、タオル入れ替えに加えて水を２本補給してくださったのが大変よかったです。早朝4時頃のチェックアウトにもご対応いただき、助かりました。海外からの訪問なので勝手がよくわからなかったのですが、アイロン台の使用について貼り紙があれば使用してみたいと思いましたし、夕飯の予約もしていなかったのですが、追加料金を払えば利用できるのかどうかが分かれば嬉しかったです。ホテルとしてはとてもよかったです。 ##### Owaki Stayed 3 nights in Sep 2025 ### 6/10 Okay #### Karsten 3 Jan 2024 Liked: Staff & service Das Personal ist sehr freundlich und Hilfsbereit, die Einrichtung und Ausstattung ist in Jahre gekommen. Die Lage ist sehr gut, so lange man nicht versucht fussläufig die Umgebung zu erkunden. ##### Karsten Stayed 14 nights in Dec 2023 ### 4/10 Poor #### Rong Wei 27 Apr 2022 Liked: Cleanliness, amenities Disliked: Staff & service It's quite an old place, however, they still managed to keep the hotel clean and room also quite clean. BUT there are a few things I don't like about the hotel. 1st, the front counter staff that process my check-in is not very friendly, he can't accept that there are certain terms regarding hotel check that guest do not know, I was merely just asking more details but I can see his impatience and wants to quickly end the conversation... And the hotel room pillow, although looks clean but when you go near it, you can smell the oily smell on it.. And one of the bed has a few yellow spots on it. I got room 1420 on 14th floor, the room feels weird and I can't sleep at night. Best of luck to anyone who gets this room. Other than that, hotel is ok. ##### Rong Wei Stayed 1 night in Apr 2022 ### 10/10 Excellent #### MOHD HUDA 21 Nov 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ok ##### MOHD HUDA Stayed 1 night in Nov 2021 ### 8/10 Good #### Verified traveller 20 Nov 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great staff & cleanliness POOR towels It was a short stay where we pull off during heavily rain evening. Booking through Hotels.com was almost instantly connected with the hotel. Staff is well prepared like expecting our arrival long ago. Impressive staff! We booked delux room however got free upgrade to Junior Suits which is newly refurbish I guess, really nice of that. Stay was pleasant. Just a few points for the hotel attention:- 1) There were no slippers provide? 2) no bath rob too 3) Drinking glasses & toiletries were only one set ? 4) Towels are too old not presentable. It looks like rugs on floors @\_@ ##### Verified traveller Stayed 1 night in Nov 2020 ### 6/10 Okay #### Verified traveller 5 Nov 2020 Liked: Staff & service Disliked: Cleanliness Specious room, refurbished, minimal design, ##### Verified traveller Stayed 1 night in Oct 2020 ### 10/10 Excellent #### Caisha Nivenia 29 Sept 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It was for my little sister ... as her exam hall was nearby. Breakfast apparently wasn’t too good . Otherwise room was perfect ##### Caisha Nivenia Stayed 3 nights in Sep 2020 ### 4/10 Poor #### Sonia 27 Feb 2020 Liked: Cleanliness, room comfort Disliked: Staff & service #### Unsatisfied customers Manager is kind enough to call and confirm my booking as well as giving some information about the parking and check in services. Service was okay, however the guest did not get any Drinking water bottles in the room. Wasnt a good experience for the guest who is thirsty. We are happy that The breakfast is provided. However, food provided arent up to the hotel standard. Scones tasted like stones. Pancakes cold and tough. The coffee and drinks provided was the only pleasant experience we got from the breakfast. Hopefully crystal crown could improve and do much better as a 4 star hotel. Please improve! ##### Sonia Stayed 1 night in Feb 2020 ### 8/10 Good #### Verified traveller 8 Feb 2020 Liked: Cleanliness, staff & service, room comfort Spacious room. Good breakfast choice. Old hotel but rooms well maintained. Shower cubicle in my room does not flow into the drainage hole as the angle of the slope of the floor is not sloping towards the drainage area so there is always a huge puddle of water which I find annoying. ##### Verified traveller Stayed 1 night in Feb 2020 ### 8/10 Good #### Verified traveller 20 Dec 2019 Liked: Cleanliness, staff & service, property conditions & facilities The location is good and the room is spacious ##### Verified traveller Stayed 2 nights in Dec 2019 ### 8/10 Good #### Verified traveller 30 Sept 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hooked the property quite last minute but when we arrived, we didn’t have to wait for long to get our room. We stayed at the executive suite and there was a nespresso machine provided with two complimentary espresso capsules. The room was neat, bright and clean. Loved the sheets and pillow. Downside is, we could hear the corridors. Kids running and shouting in the morning. Complimentary breakfast choices were ok, usual typical, not anything beyond expectations. Location wise, it was pretty close to the place we are having an event which is at The Grounds, KL. Overall, everything was good. Would prefer a brighter lighting in the toilet for makeup. ##### Verified traveller Stayed 1 night in Sep 2019 ## Expedia's Latest Trends ### Hotels > [Hotels near Santo Tomas Beach](https://www.expedia.co.uk/Santo-Tomas-Beach-Hotels.0-l6277890-0.Travel-Guide-Filter-Hotels) > > [The Oriental Jade Hotel](https://www.expedia.co.uk/Hanoi-Hotels-The-Oriental-Jade-Hotel.h36117374.Hotel-Information) > > [Grovefield Manor](https://www.expedia.co.uk/Poole-Hotels-Grovefield-Manor.h3542617.Hotel-Information) > > [Hotels near Forge Music and Arts Venue](https://www.expedia.co.uk/Forge-Music-And-Arts-Venue-Hotels.0-l553248621532493198-0.Travel-Guide-Filter-Hotels) > > [Hotels in Gujar Khan](https://www.expedia.co.uk/Gujar-Khan-Hotels.d722928500257398784.Travel-Guide-Hotels) > > [Charles Hope Apartments Brentford](https://www.expedia.co.uk/London-Hotels-Charles-Hope-Apartments-Brentford.h80251589.Hotel-Information) > > [Ca' de la Fonte | WENICE Deep Culture](https://www.expedia.co.uk/Venice-Hotels-Ca-De-La-Fonte.h27206801.Hotel-Information) > > [Hotels near Ely Cathedral](https://www.expedia.co.uk/Ely-Cathedral-Hotels.0-l6087535-0.Travel-Guide-Filter-Hotels) > > [4 Star Hotels in Mexborough](https://www.expedia.co.uk/4Star-Mexborough-Hotels.s40-0-d6341194.Travel-Guide-Filter-Hotels) > > [Half Moon Hotel and Restaurant](https://www.expedia.co.uk/Alford-Hotels-Half-Moon-Hotel-And-Restaurant.h17812819.Hotel-Information) > > [All-Inclusive Hotels in Zanzibar](https://www.expedia.co.uk/Zanzibar-Hotels-All-Inclusive-Hotel.0-0-d4186-tAllInclusiveHotel.Travel-Guide-Filter-Hotels) > > [President Hotel Palermo](https://www.expedia.co.uk/Palermo-Hotels-Ibis-Styles-Palermo-President.h1133768.Hotel-Information) > > [Iberostar Hotels in Palmanova](https://www.expedia.co.uk/Palmanova-Calvia-Hotels-Iberostar.0-n6050487-0--bIberostar.Travel-Guide-Filter-Hotels) > > [Arte By Thomas Chan](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Arte-By-Thomas-Chan.h64587413.Hotel-Information) > > [Hotel Menorca Binibeca - Adults Recommended- by Pierre & Vacances Premium](https://www.expedia.co.uk/Sant-Lluis-Hotels-Menorca-Binibeca-By-Pierre-Vacances-Premium.h2687116.Hotel-Information) > > [Hotels with a View in New York](https://www.expedia.co.uk/New-York-Hotels-Hotel-With-A-View.0-0-d178293-thotelwithaview.Travel-Guide-Filter-Hotels) > > [Romantic Hotels in Bali](https://www.expedia.co.uk/Destinations-In-Bali-Romantic-Hotel.0-0-d602651-tRomanticHotel.Hotel-Filter-Destinations) > > [The Guitar Hotel at Seminole Hard Rock](https://www.expedia.co.uk/Fort-Lauderdale-Hotels-The-Guitar-Hotel-At-Seminole-Hard-Rock.h41940388.Hotel-Information) > > [Hotels in Port Sunlight](https://www.expedia.co.uk/Port-Sunlight-Liverpool-Hotels.0-n6336713-0.Travel-Guide-Filter-Hotels) > > [Castles Wales](https://www.expedia.co.uk/Wales-Castles.d11220-aaCastles.Travel-Guide-Accommodation) > > [Hotels in Kitzbühel](https://www.expedia.co.uk/Kitzbuhel-Hotels.d6346453.Travel-Guide-Hotels) ### Flights > [Flights from London (LHR) to Aulnat (CFE)](https://www.expedia.co.uk/lp/flights/lhr/cfe/london-to-clermont-ferrand) > > [Flights from Gatwick (LGW) to Boscobel (OCJ)](https://www.expedia.co.uk/lp/flights/lgw/ocj/london-to-ocho-rios) > > [Flights from Manchester (MAN) to Kirkwall (KOI)](https://www.expedia.co.uk/lp/flights/man/koi/manchester-to-kirkwall) > > [Flights from Birmingham (BHX) to Milan (LIN)](https://www.expedia.co.uk/lp/flights/bhx/lin/birmingham-to-milan) > > [Flights from Hulhulé (MLE) to Hanimaadhoo (HAQ)](https://www.expedia.co.uk/lp/flights/mle/haq/male-to-hanimaadhoo) ### Cars > [Enterprise Car Rentals In Leicester](https://www.expedia.co.uk/Enterprise-Car-Rentals-In-Leicester.d7583-c15.Car-Rental-Guide-Suppliers) ### Activities > [Things to do in Cumbria](https://www.expedia.co.uk/Things-To-Do-In-Cumbria.d6046194.Travel-Guide-Activities) ### Packages > [Aspire Park](https://www.expedia.co.uk/Aspire-Park-Mehairja.d553248621562866270.Attraction) ### General > [Visit Timor Leste](https://www.expedia.co.uk/Timor-Leste.dx6049220)