Title: Classic Service Suite at Times Square Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Classic Service Suite at Times Square Family-friendly aparthotel connected to the convention centre in Kuala Lumpur with a nightclub ## Photo gallery for Classic Service Suite at Times Square ![Outdoor pool - Classic Service Suite at Times Square (Kuala Lumpur)](https://images.trvl-media.com/lodging/17000000/16040000/16039500/16039402/d0bf72aa.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property grounds - Classic Service Suite at Times Square (Kuala Lumpur)](https://images.trvl-media.com/lodging/17000000/16040000/16039500/16039402/b7f4c37d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance - Classic Service Suite at Times Square (Kuala Lumpur)](https://images.trvl-media.com/lodging/17000000/16040000/16039500/16039402/c736b098.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Manicures and pedicures - Classic Service Suite at Times Square (Kuala Lumpur)](https://images.trvl-media.com/lodging/17000000/16040000/16039500/16039402/e3983885.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Manicures and pedicures - Classic Service Suite at Times Square (Kuala Lumpur)](https://images.trvl-media.com/lodging/17000000/16040000/16039500/16039402/1decb480.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies The Classic Service Suite at Times Square offers a lively retreat in Kuala Lumpur's center. Guests can relax in the sauna or steam room, enjoy manicure and pedicure services, and browse on-site shops. Both adults and children have their own dedicated pools for family fun. ## Reviews 4.4 ## Popular amenities - Pool - Kitchen - Free Wi-Fi - Air-conditioning - Laundry room - Gym ## Room options ### Check availability for these dates Tonight [Feb 11 - Feb 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=16039402&PinnedHotelID=16039402&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=16039402&PinnedHotelID=16039402&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb 12 - Feb 13](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=16039402&PinnedHotelID=16039402&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=16039402&PinnedHotelID=16039402&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb 13 - Feb 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=16039402&PinnedHotelID=16039402&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=16039402&PinnedHotelID=16039402&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 20 - Feb 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=16039402&PinnedHotelID=16039402&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=16039402&PinnedHotelID=16039402&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ### View all photos for Standard Room ![Standard Room | Living area | LCD TV, DVD player](https://images.trvl-media.com/lodging/17000000/16040000/16039500/16039402/d98a314a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Kitchenette Fridge LCD TV - City view - 549 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Room ![Deluxe Room | View from room](https://images.trvl-media.com/lodging/17000000/16040000/16039500/16039402/0dfb5fd8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Kitchenette Fridge LCD TV - City view - 614 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Single Bed ### View all photos for Premier Room ![Premier Room | Select Comfort beds, blackout curtains, soundproofing, rollaway beds](https://images.trvl-media.com/lodging/17000000/16040000/16039500/16039402/103edd18.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Room ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Kitchenette Fridge LCD TV - City view - 614 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Single Bed ### View all photos for Superior Room ![LCD TV, DVD player](https://images.trvl-media.com/lodging/17000000/16040000/16039500/16039402/46cdf59d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Kitchenette Fridge LCD TV - City view - 614 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Single Bed ### View all photos for Deluxe Apartment, 2 Bedrooms, City View ![Deluxe Apartment, 2 Bedrooms, City View | Select Comfort beds, blackout curtains, soundproofing, rollaway beds](https://images.trvl-media.com/lodging/17000000/16040000/16039500/16039402/495e5311.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Apartment, 2 Bedrooms, City View ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Kitchenette Fridge LCD TV - City view - 1057 sq ft - 2 bedrooms - Sleeps 8 - 4 Single Beds ### View all photos for Classic Apartment, 1 Bedroom, Accessible, Pool View ![Classic Apartment, 1 Bedroom, Accessible, Pool View | Select Comfort beds, blackout curtains, soundproofing, rollaway beds](https://images.trvl-media.com/lodging/17000000/16040000/16039500/16039402/ea8cf3da.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Apartment, 1 Bedroom, Accessible, Pool View ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Kitchenette Fridge LCD TV - 592 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Single Bed ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/14000000/13190000/13183400/13183369/ae87ec70_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Kuala Lumpur Journal Bukit Bintang - Pool - Free Wi-Fi - Restaurant - Air-conditioning 9.0 Wonderful 1,000 reviews £71 includes taxes & fees 8 Mar - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKuala-Lumpur-Hotels-Classic-Service-Suite-At-Times-Square.h16039402.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKuala-Lumpur-Hotels-Classic-Service-Suite-At-Times-Square.h16039402.Hotel-Information) ## About the area Located in Bukit Bintang neighbourhood, Classic Service Suite at Times Square is connected to a shopping centre. Kuala Lumpur Tower is a notable landmark, and travellers looking to shop may want to visit Berjaya Times Square and Pavilion Kuala Lumpur. Travelling with kids? Consider Petrosains Science Discovery Centre and Perdana Botanical Gardens. [Visit our Kuala Lumpur travel guide](https://www.expedia.co.uk/Kuala-Lumpur.dx180008) [View more Aparthotels in Kuala Lumpur](https://www.expedia.co.uk/Kuala-Lumpur-Apart-Hotels.d180008-aaApartHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C3.14276%2C101.70963&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=XuiV2DvYtSbJomiAopyaYDcir6I=) Bejaya Times Square East Tower, No 1, Jalan Imbi Bukit Bintang, Kuala Lumpur, 55100 ### What's nearby - ![Bukit Bintang Plaza showing interior views and rides](https://images.trvl-media.com/place/6270543/7aa35486-ad20-4f9f-9f56-3c08486562ba.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Berjaya Times Square 1 min walk \- 0.0 miles - ![Sungei Wang Plaza](https://images.trvl-media.com/place/1951/60a5b2da-e277-4280-a836-ea9261ef0a64.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Sungei Wang Plaza 2 min walk \- 0.1 miles - ![Jalan Alor showing markets and street scenes as well as a large group of people](https://images.trvl-media.com/place/6171952/9e515d7f-acf5-4838-9cb1-285a05e35d5f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Jalan Alor 5 min walk \- 0.3 miles - ![Bukit Bintang featuring a city and street scenes](https://images.trvl-media.com/place/6152210/43d1436a-ea2c-430b-b00d-9432fda14c3c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Changkat Bukit Bintang 5 min walk \- 0.3 miles - ![KualaLumpur_PavilionKualaLumpur_6152234_05](https://images.trvl-media.com/place/6152234/a97d9161-5262-471f-8ba9-91b8441fca46.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Pavilion Kuala Lumpur 10 min walk \- 0.6 miles ### Getting around - Imbi Station 1 min walk - Kuala Lumpur Pasar Seni Station 3 min drive - Subang (SZB-Sultan Abdul Aziz Shah) 34 min drive ### Restaurants - Starbucks 2 min walk - Starbucks Reserve Bar 2 min walk - Hometown Hainan Coffee 1 min walk - Rasa Utara 3 min walk - Crown KTV 4 min walk ## About this property ### Classic Service Suite at Times Square Family-friendly aparthotel connected to the convention centre in Kuala Lumpur with a nightclub An outdoor pool, a nightclub and a fitness centre are available at this smoke-free aparthotel. WiFi in public areas is free. Other amenities include a sauna, a conference centre and self parking. Each apartment provides an LCD TV with a DVD player, plus a kitchenette with a fridge, an oven and a microwave. Guests can appreciate conveniences, such as a dining area and a sitting area, and other amenities include free WiFi and a Select Comfort bed. Classic Service Suite at Times Square offers 25 air-conditioned accommodations with DVD players and complimentary bottles of water. This accommodation offers separate sitting areas. Beds feature Select Comfort mattresses. Accommodation at this 3-star aparthotel has kitchenettes with fridges, microwaves, separate dining areas and coffee/tea makers. Bathrooms include a separate bath and shower, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. LCD televisions are featured in guestrooms. Housekeeping is offered on a daily basis and hairdryers can be requested. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre. ## Similar properties ![Aerial view](https://images.trvl-media.com/lodging/40000000/39500000/39493700/39493645/80a4957b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 1 Ivy Suite At Berjaya Times Square Bukit Bintang - Pool - Kids’ pool - Free Wi-Fi - Air-conditioning 3.0 2 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-25&endDate=2026-02-26&selected=39493645&PinnedHotelID=39493645&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/31000000/30560000/30553700/30553604/c8686652.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Times Square Residences By Alma Imbi - Pool - Spa - Kids’ pool - Free Wi-Fi 2.0 1 review [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-25&endDate=2026-02-26&selected=30553604&PinnedHotelID=30553604&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Triple Room | Desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/123000000/122310000/122300300/122300239/ed64cdb1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Swing & Pillows at Bukit Bintang City Bukit Bintang - Free Wi-Fi - Housekeeping - 24/7 front desk - Microwave [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-25&endDate=2026-02-26&selected=122300239&PinnedHotelID=122300239&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/22000000/21110000/21107400/21107363/146dc152.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Room Space Bukit Bintang Bukit Bintang - Pool - Kitchen - Parking included - Free Wi-Fi [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-25&endDate=2026-02-26&selected=21107363&PinnedHotelID=21107363&HadPinnedHotel=true®ionId=-1&adults=2) ![Room](https://images.trvl-media.com/lodging/121000000/120780000/120773400/120773385/cd958e96.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Swing & Pillows @ Bukit Bintang City Centre Bukit Bintang - Parking available [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-25&endDate=2026-02-26&selected=120773385&PinnedHotelID=120773385&HadPinnedHotel=true®ionId=-1&adults=2) ![Premier Suite | In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/31000000/30530000/30526200/30526169/814963c2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Asia Like Boutique Hotel Bukit Bintang - Free Wi-Fi - Air-conditioning - 24/7 front desk 7.6 Good 85 reviews £19 includes taxes & fees 18 Feb - 19 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-18&endDate=2026-02-19&selected=30526169&PinnedHotelID=30526169&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/110000000/109940000/109931000/109930939/58b64ae8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Suite At Times Square KL Imbi - Pool - Free Wi-Fi - Air-conditioning - Laundry room [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-25&endDate=2026-02-26&selected=109930939&PinnedHotelID=109930939&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/93000000/92440000/92433700/92433661/fcbf1549.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Robertson Residence Bukit Bintang - Pool - Kids’ pool - Parking included - Free Wi-Fi [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-25&endDate=2026-02-26&selected=92433661&PinnedHotelID=92433661&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/92000000/91480000/91471300/91471209/e420cf78.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sungold Inn Bukit Bintang - Free Wi-Fi - Air-conditioning - Housekeeping - 24/7 front desk 8.0 Very good 1 review [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-25&endDate=2026-02-26&selected=91471209&PinnedHotelID=91471209&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Apartment | Soundproofing, free WiFi, bed sheets](https://images.trvl-media.com/lodging/93000000/92780000/92776900/92776801/a728688b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### tourism Service Suites At Times Square Imbi - Pool - Kitchen - Free Wi-Fi - Air-conditioning [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-25&endDate=2026-02-26&selected=92776801&PinnedHotelID=92776801&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-25&endDate=2026-02-26&selected=16039402&PinnedHotelID=16039402&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=16039402,39493645,30553604,122300239,21107363) ## Property amenities ### Pool/Spa - Manicures/pedicures - Outdoor pool - Sauna - Steam room ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Height restrictions apply for on-site parking - Free offsite parking; reservations required - Offsite parking; reservations required and discounts available - Parking on site (MYR 9 per night) - Extended parking on site (surcharge) - RV/bus/lorry parking (surcharge) on site - Limited on-site self parking - Wheelchair-accessible parking available ### Family friendly - Babysitting (surcharge) - Children stay free (see details) - Children's club (surcharge) - Children's pool ### Kitchenette - Coffee/tea maker - Electric kettle - Microwave - Oven - Refrigerator ### Dining - English breakfast available for a fee: MYR 35 for adults and MYR 29 for children - Limited room service ### Bedrooms - Rollaway/extra bed: MYR 49 per night - Select Comfort mattress ### Bathroom - Designer toiletries - Hair dryer (on request) - Private bathroom - Separate bathtub and shower - Towels provided ### Living spaces - Living room - Separate dining area - Separate sitting area ### Entertainment - 32-inch LCD TV - DVD player - Nightclub - TV in common areas ### Outdoor areas - Garden - Picnic area ### Laundry - Dry cleaning/laundry service - Laundry facilities ### Work spaces - Computer station - Conference centre - Meeting room ### Comfort - Air conditioning ### Pets - No pets allowed ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Smoke-free property ### Services and conveniences - 24-hour front desk - ATM - Blackout drapes - Daily housekeeping - Free bottled water - Free grocery shopping service - Gift shop/newsstand - Grocery/convenience store - Hair salon - Luggage storage - Multilingual staff - Newspapers in lobby (surcharge) - Porter/bellhop - Safe at front desk - Tour and ticket assistance - Wedding services ### Location highlights - Connected to a convention centre - Connected to a shopping centre - In an entertainment district - In the city centre - Near a metro station - Near a train station ### Things to do - Billiards/pool table - Children's club - Children's pool - Gym - Shopping - Theme park nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 25 units - 43 floors - Built in 2003 - Connecting units available - Garden - Soundproofing ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: anytime Early check-in subject to availability Late check-in subject to availability Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for MYR 49.0 per night. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Cash deposit: MYR 100.00 per stay We have included all charges provided to us by the property. ### Optional extras - Fee for English breakfast: from approximately MYR 35 for adults and from MYR 29 for children - Self-parking fee: MYR 9.00 per night - Rollaway bed fee: MYR 49.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards Noise-free guestrooms cannot be guaranteed Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Parking height restrictions apply ### Property is also known as Classic Service Suite Times Square Apartment Kuala Lumpur Classic Service Suite Times Square Apartment Classic Service Suite Times Square Kuala Lumpur Classic Service Suite Times Square Classic Service Suite Times Square Apartment Kuala Lumpur Classic Service Suite Times Square Apartment Classic Service Suite Times Square Kuala Lumpur Classic Service Suite Times Square Apartment Classic Service Suite at Times Square Classic Service Suite at Times Square Kuala Lumpur Apartment Classic Service Suite at Times Square Kuala Lumpur Classic Service Suite Times Square Apartment Kuala Lumpur Classic Service Suite Times Square Apartment Classic Service Suite Times Square Kuala Lumpur Classic Service Suite Times Square Kuala Lumpur Classic Service Suite at Times Square Apartment Apartment Classic Service Suite at Times Square Classic Service Suite at Times Square Kuala Lumpur Apartment Classic Service Suite at Times Square Kuala Lumpur Classic Service Suite at Times Square Aparthotel Classic Service Suite at Times Square Kuala Lumpur Classic Service Suite at Times Square Aparthotel Kuala Lumpur ## Frequently asked questions ### Does Classic Service Suite at Times Square have a pool? ### Is Classic Service Suite at Times Square pet-friendly? ### How much is parking at Classic Service Suite at Times Square? ### What time is check-in at Classic Service Suite at Times Square? ### What time is check-out at Classic Service Suite at Times Square? ### Where is Classic Service Suite at Times Square located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Classic Service Suite at Times Square Reviews 4.4 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 5.0 Cleanliness ### 7.0 Location ### 5.0 Staff & service ### 4.6 Property conditions & facilities 10 - Excellent 0 8 - Good 2 6 - Okay 1 4 - Poor 0 2 - Terrible 4 ## Reviews ### 2/10 Terrible #### Verified traveller 1 Oct 2019 Disliked: Staff & service, amenities It took 40 minutes to just check in. It was terrible experience for me, and super exhausting after 4-5 train trip from Penang. There were no hand towels, no soaps, no shampoo, and the agent of this room recommended for us the different room which I booked. Is that normal??? Is that a genuine service?? If you cal this your genuine service, I will definitely not use Expedia for booking hotels. This is cheating. Terrible experience. That's it. ##### Verified traveller Stayed 2 nights in Sep 2019 ### 2/10 Terrible #### Verified traveller 28 Dec 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### horrible\~ the experience is not really good. first day when we checked in, the bathtub however was leaking. request for a room change however told that the apartment was fully booked. when asked for extra towel due to leakage, did not bring any towel instead giving 101 excuses. they have iron but no iron board. its seriously ridiculous!. stayed there for 4 nights, asking them to change room for the first 2 days giving same exuse, at last was FORCED to change room on the 4th night. when ask the reason why, was told that it is a maintenance room. why in the first place you give a damaged room to a guest? the furniture there is not well furnished. its like seating on a chair that can break any time soon. trust me. tv has no signal, so you cant even watch any channel. ##### Verified traveller Stayed 1 night in Dec 2017 ### 8/10 Good #### elverz, taipei 31 Aug 2017 Liked: Cleanliness, property conditions & facilities, room comfort #### The contact phone no. Was wrong The contact phone number was wrong. I spent lots of time looking for the contact staff. The guide on the ground help me. It is actually not the hotel. It is a kind of rental suit room. ##### elverz Stayed 6 nights in Aug 2017 ### 2/10 Terrible #### tony, sg 24 Jun 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### No check in at all when reached,no staff waiting . Very bad experiences having.for 3 hours no staff show call can't get it.why this can happening to us,. ##### tony Stayed 2 nights in Jun 2017 ### 6/10 Okay #### Nor, Singapore 6 May 2017 #### Hotel view very nice This is the first time i had a very bad experience. I had book the hotel 10 days in advance but very dissapointing that no room allocate for me on my first night/day there. We have to be transfer to another hotel. Our journey took us almost 12 hours to reach our destination and when we reach the hotel no room. We are so tired. We had to meet the new agent who are not aware of our arrival. Very funny. I'm very very dissapointed. ##### Nor ### 2/10 Terrible #### Verified traveller 16 Sept 2016 Disliked: Cleanliness, property conditions & facilities, room comfort #### Worst Time Square management group I ve ever stay. 1\. All TV not working. 2\. Floors are dirty. 3\. Master bedroom Toilet bowl cover crack and it is dangerous to sit on it. 4\. Master bedroom aircon water leak into the toilet and onto the switch which might cause electrocution to human. ##### Verified traveller ### 8/10 Good #### Verified traveller 15 Dec 2016 Liked: Staff & service, room comfort ##### Verified traveller ---