Title: Best Service Suites at Times Square Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Best Service Suites at Times Square Travelers find a welcome urban retreat at this Kuala Lumpur property, where poolside relaxation and rejuvenating spa massages await after city exploration ## Photo gallery for Best Service Suites at Times Square ![Outdoor pool - Best Service Suites at Times Square (Kuala Lumpur)](https://images.trvl-media.com/lodging/11000000/10400000/10390100/10390055/11a93759.jpg?impolicy=resizecrop&rw=598&ra=fit) ![View from property - Best Service Suites at Times Square (Kuala Lumpur)](https://images.trvl-media.com/lodging/11000000/10400000/10390100/10390055/9556f962.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property amenity - Best Service Suites at Times Square (Kuala Lumpur)](https://images.trvl-media.com/lodging/11000000/10400000/10390100/10390055/1bc73b3e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Check-in/check-out kiosk - Best Service Suites at Times Square (Kuala Lumpur)](https://images.trvl-media.com/lodging/11000000/10400000/10390100/10390055/446af542.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Spa - Best Service Suites at Times Square (Kuala Lumpur)](https://images.trvl-media.com/lodging/11000000/10400000/10390100/10390055/0755cb75.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Best Service Suites at Times Square in central Kuala Lumpur offers a vibrant city base. Enjoy racquetball or squash, relax with drinks at the poolside bar, and use in-room WiFi. The location is close to Pavilion Kuala Lumpur shopping and the green spaces of KLCC Park. ## Reviews 5.2 ## Popular amenities - Pool - Spa - Free Wi-Fi - Restaurant - Air-conditioning - Gym ## Room options ### Check availability for these dates Tonight [Jan 2 - Jan 3](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=10390055&PinnedHotelID=10390055&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=10390055&PinnedHotelID=10390055&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 3 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=10390055&PinnedHotelID=10390055&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=10390055&PinnedHotelID=10390055&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=10390055&PinnedHotelID=10390055&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=10390055&PinnedHotelID=10390055&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=10390055&PinnedHotelID=10390055&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=10390055&PinnedHotelID=10390055&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds 2 beds Showing 5 of 5 rooms ### View all photos for Standard Room ![In-room safe, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10400000/10390100/10390055/d3b4f29d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Soundproofed Air conditioning TV Separate bath and shower Private bathroom Microwave Free bottled water Satellite channels - 549 sq ft - City view - Sleeps 3 - 1 Queen Bed ### View all photos for Superior Room ![In-room safe, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10400000/10390100/10390055/2041bc1f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room ### Highlights Soundproofed Air conditioning TV Separate bath and shower Private bathroom Microwave Free bottled water Satellite channels - 614 sq ft - City view - Sleeps 3 - 1 Queen Bed and 2 Single Beds ### View all photos for Deluxe Room ![In-room safe, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10400000/10390100/10390055/d3b4f29d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Soundproofed Air conditioning TV Separate bath and shower Private bathroom Microwave Free bottled water Satellite channels - 635 sq ft - City view - Sleeps 3 - 1 Queen Bed and 1 Single Bed ### View all photos for Apartment, 2 Bedrooms ![In-room safe, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/11000000/10400000/10390100/10390055/d3b4f29d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 2 Bedrooms ### Highlights Soundproofed Air conditioning Kitchenette Fridge TV 2 bedrooms Separate bath and shower Private bathroom - 1066 sq ft - 2 bedrooms - City view - Sleeps 5 - 1 Queen Bed and 3 Single Beds ### View all photos for Premier Room ![Premier Room | Hallway](https://images.trvl-media.com/lodging/11000000/10400000/10390100/10390055/4e4ea32a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Room ### Highlights Soundproofed Air conditioning Kitchenette TV Separate bath and shower Private bathroom Microwave Free bottled water - 657 sq ft - City view - Sleeps 3 - 1 Queen Bed and 1 Single Bed ## You may also like Ad ![3 restaurants, breakfast, lunch, dinner served; Malaysian cuisine ](https://images.trvl-media.com/lodging/6000000/5240000/5232900/5232813/b9a17fae.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Hyatt Kuala Lumpur Kuala Lumpur City Centre - Pool - Spa - Kids’ pool - Parking included 9.4 Exceptional 1,005 reviews £112 includes taxes & fees 23 Jan - 24 Jan [](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Grand-Hyatt-Kuala-Lumpur.h5232813.Hotel-Information?chkin=2026-1-23&chkout=2026-1-24&rm1=a2®ionId=180008&destination=Kuala Lumpur (and vicinity)&destType=MARKET&latLong=3.14661,101.711&searchId=77e6e75f-ef7d-4ed9-a208-689a3f7109db&top_cur=GBP) Ad ![Hypo-allergenic bedding, minibar, in-room safe, individually furnished](https://images.trvl-media.com/lodging/1000000/910000/901900/901881/w3836h2556x4y4-eb39db7b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Kuala Lumpur Kuala Lumpur Sentral - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKuala-Lumpur-Hotels-Best-Service-Suites-At-Times-Square.h10390055.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKuala-Lumpur-Hotels-Best-Service-Suites-At-Times-Square.h10390055.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C3.14302%2C101.71020&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=tfxYaGZb3kAng4uKo6eAV9yLX2k=) 1 Jalan Imbi, Kuala Lumpur, 55100 #### What's nearby - Berjaya Times Square \- 1 min walk \- 0.1 miles - Sungei Wang Plaza \- 2 min walk \- 0.1 miles - Jalan Alor \- 3 min walk \- 0.2 miles - Changkat Bukit Bintang \- 5 min walk \- 0.3 miles - Pavilion Kuala Lumpur \- 10 min walk \- 0.6 miles #### Getting around - Imbi Station - 3 min walk - Kuala Lumpur Pasar Seni Station - 4 min drive - Subang (SZB-Sultan Abdul Aziz Shah) - 37 min drive #### Restaurants - ‪Starbucks Reserve Bar - ‬2 min walk - ‪Starbucks - ‬2 min walk - ‪Rasa Utara - ‬3 min walk - ‪KFC - ‬2 min walk - ‪Boost Juice Bars - ‬3 min walk ## About this property ### Best Service Suites at Times Square Hotel near Berjaya Times Square Jalan Alor and Pavilion Kuala Lumpur are located near Best Service Suites at Times Square, which provides a poolside bar, a terrace and a coffee shop/cafe. Treat yourself to a massage at the on-site spa. Enjoy the gym, as well as activities such as racquetball/squash. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and a playground. Other perks include: - An outdoor pool and a children's pool - Self-parking (surcharge), meeting rooms and a front desk safe - A 24-hour front desk, multilingual staff and barbecues - Tour/ticket information Room features All guest rooms at Best Service Suites at Times Square include perks, such as air conditioning, in addition to amenities, such as free WiFi and safes. More amenities include: - Bathrooms with separate baths/showers and free toiletries - TVs with satellite channels - Microwaves, daily housekeeping and desks ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/20000000/19560000/19553800/19553754/c5c2dcef.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Queens Service Suite at Times Square Imbi - Pool - Kitchen - Free Wi-Fi - Restaurant 4.0 1 review £57 includes taxes & fees 5 Jan - 6 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=19553754&PinnedHotelID=19553754&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/24000000/23950000/23945000/23944988/7082575c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Service Apartment at Times Square Imbi - Pool - Spa - Kids’ pool - Free Wi-Fi 6.8 3 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=23944988&PinnedHotelID=23944988&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools](https://images.trvl-media.com/lodging/33000000/32840000/32831900/32831838/5ee5f9ea.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Residency Suites At Times Square Imbi - 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Pool - Kitchen - Washing machine - Dryer £65 includes taxes & fees 1 Feb - 2 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=110057285&PinnedHotelID=110057285&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/17000000/16040000/16039300/16039203/1c586b3c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Rainbow Suites at Times Square Bukit Bintang - Pool - Kitchen - Free Wi-Fi - Restaurant 6.2 47 reviews £33 includes taxes & fees 6 Jan - 7 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=16039203&PinnedHotelID=16039203&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transport - Parking on site (MYR 6 per day) - Limited on-site self parking ### Food and drink - A bar/lounge - A coffee shop/cafe - A poolside bar - A restaurant - Snack bar/deli ### Things to do - Children's pool - Full-service spa - Gym - Library - Outdoor pool - Playground - Racquetball/squash - Sauna ### Family friendly - Children's pool - In-room microwave - Laundry facilities - Outdoor pool - Playground - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Hair salon - Laundry facilities - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - Business centre - Meeting rooms ### Outdoors - Barbecue grill - Garden - Picnic area - Terrace ### Full-service spa - Massage ### More - 2 buildings - 45 floors ## Room amenities ### Bathroom - Free toiletries - Hair dryer (on request) - Private bathroom - Separate bathtub and shower - Towels provided ### Entertainment - TV with satellite channels ### Food and drink - Free bottled water - Microwave - Room service ### More - Air conditioning - Desk - Iron/ironing board on request - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions The check-in location differs from the property location; go to: \[Reception, East Tower A\] Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Guests planning to arrive outside of normal check-in hours must contact this property in advance. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Self-parking fee: MYR 6 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Best Service Suites Times Square Aparthotel Kuala Lumpur Best Service Suites Times Square Aparthotel Best Service Suites Times Square Kuala Lumpur Best Service Suites Times Square Service Suites Times Square Service Suites At Times Square Best Service Suites at Times Square Hotel Best Service Suites at Times Square Kuala Lumpur Best Service Suites at Times Square Hotel Kuala Lumpur ## Frequently asked questions ### Does Best Service Suites at Times Square have a pool? ### Is Best Service Suites at Times Square pet-friendly? ### How much is parking at Best Service Suites at Times Square? ### What time is check-in at Best Service Suites at Times Square? ### What time is check-out at Best Service Suites at Times Square? ### Where is Best Service Suites at Times Square located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Best Service Suites at Times Square Reviews 5.2 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 4.8 Cleanliness ### 7.2 Location ### 4.4 Staff & service ### 4.8 Property conditions & facilities 10 - Excellent 4 8 - Good 7 6 - Okay 11 4 - Poor 9 2 - Terrible 14 ## Reviews ### 2/10 Terrible #### Motoyuki 7 Sept 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### やっていない施設 感想？冗談はよして下さい。 当日に行ったら、もうやっていなかった施設です。最低です。評価も何も無い。 クレームをメイルで入れて、電話も２回して、１週間経っても返金状況を何も連絡してこない、貴社の窓口の評価ならできますよ。早く、返金確認位は入れて下さい。 ##### Motoyuki Stayed 1 night in Aug 2019 ### 4/10 Poor #### Zasshoku, Osaka 2 May 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### ホテルではない ホテルではなく、アパートメントを短期滞在者に貸しだしているシステムと思います。なので、チェックイン時、チェックアウト時は管理人に電話が要ります。ホテルのサービスを求める方はやめておいたほうが良いでしょう。 このシステムは初見では混乱しますが、ただ、立地は非常によく、かつ、私の泊まった部屋は高層階（40F）だったので、景色もよく、その点は満足してます。 なお、Times Squareには、ホテルもあり、ホテルは西側、アパートメントは東側のビルになります。 ##### Zasshoku ### 2/10 Terrible #### Verified traveller 2 May 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Not recommended There is no check in desk or indeed anyone to handle check in - after a run around between buildings finally found someone who provided a phone number to get some agent to turn up with a key card and take a deposit. Rooms are NOT part of the hotel chain but are old, very worn out and dilapidated private apartments under management. Internet promised as free did not work the entire trip - help was promised which never eventuated and phones were turned off for the entire period. Check out was even worse - forget trying to check out before 10:30 if you want to get your deposit back .... nobody around and phones turned off. Forget any form of assistance from the hotel team at the shared lobby ... I moved out after the first night across the road to a proper hotel. ##### Verified traveller ### 2/10 Terrible #### Verified traveller 17 Apr 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### No room available Was told they did not have any rooms when I arrived despite having paid on Expedia. Was arranged another lousier room nearby at Taragon Suites and no compensation was made for the difference. ##### Verified traveller ### 2/10 Terrible #### Travel Bug, California 13 Apr 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Awful Service Didn't get clean towels and new toilet paper first four days. Then fifth day received one new clean towel instead of two. Had to beg housekeeping service from another hotel service for toilet paper. Some days there were no hot water. Amenities included room safe, but didn't work and agent didn't fix. Called him numerous times for my issues and he promised to deal with them immediately, but never any follow through until days later. I did not get what I paid for. Just awful... ##### Travel Bug ### 2/10 Terrible #### Polly, singapore 7 Apr 2017 Disliked: Staff & service, property conditions & facilities, room comfort #### TV and clock not working, toilets jammed I book 2 rooms in 2 units, but given two rooms with bad condition , and l unit of two rooms with no service. No refund is adjusted ##### Polly ### 2/10 Terrible #### family travel, australia 5 Apr 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Close to shopping mall Check in process was the worst experience we have ever had, no desk just a man waiting with our room cards, was asked to hand over money for room keys and because I asked for a receipt had to walk to opposite side of shopping mall and up 6 floors, booked multiple rooms and they were all on different floors that we couldn't access and no phone to communicate between rooms, rooms and the floors smelt very badly of cigarettes, not good when you have children- I was disgusted by this and also had headaches from the smell, the layout of the room was great and very spacious but we wouldn't book again because of the previously mentioned concerns- we were very happy when our stay was over which isn't what you want when you are on holidays ##### family travel ### 6/10 Okay #### Verified traveller 3 Apr 2017 Liked: Property conditions & facilities Disliked: Staff & service #### Great location to nearest train station. Had to wait outside for agent to bring guess into lobby. No one to attend to. Requested bed types and actual are different. Given two towels for three guests. Requested for extra but never replenished at all. ##### Verified traveller ### 6/10 Okay #### Verified traveller 19 Mar 2017 Disliked: Room comfort The stay is generally fair to good. The aircon was not cold. And it was noisy at time. But the location is good because it near the shopping belt of KL. ##### Verified traveller ### 2/10 Terrible #### Verified traveller 18 Dec 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Worst. We rent 3 Tripple rooms. We came early morning and wish to leave our luggage before check in, but they have no check in counter, so we have to call the apt owner and wait outside the lobby for 3.5 hours just to leave our luggage. As no sitting area, we have to wait outside the lobby, sit on the floor like bums. This is the worst experience I ever had staying in hotel. The room is standard with extra mattress without bed sheet nor blanket, only dirty pillows without pillow's cover, though actually we rent Tripple rooms, we finally sleep together on 1 king size bed. ##### Verified traveller ### 8/10 Good #### Gary Tung 9 Dec 2016 Liked: Cleanliness, staff & service, property conditions & facilities #### Please add more TV channels to choose. Not many channels can choose on TV.When night time Its quiet boring. ##### Gary Tung ### 10/10 Excellent #### Rozana 7 Dec 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great location Great location , convenient and nice room ##### Rozana ### 4/10 Poor #### Chew 15 Nov 2016 Disliked: Cleanliness, staff & service, property conditions & facilities The check in was horrible n room cleaning was limited. ##### Chew ### 4/10 Poor #### WAI SIM 25 Oct 2016 Disliked: Cleanliness, staff & service, property conditions & facilities Property not that clean...there were small cockroaches in the bathroom... check in was delayed by 30mins. Deposit required for key was not mentioned. ##### WAI SIM ### 10/10 Excellent #### AMINAH, Brunei 23 Jun 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### An excellent service that you are looking for! I am satisfied with the service given by Mr Abdul Karim the hotel agent that made our stay in the hotel very comfortable and looking forward to stay in the Times Square Hotel service apatment. ##### AMINAH ### 8/10 Good #### Ruud, Santpoort 28 May 2016 Disliked: Staff & service, property conditions & facilities #### Ideale ligging. Het hotel ligt in de gouden driehoek van Kuala Lumpur en je kan vanuit je Hotel lopend de Petronas twintowers bezoeken. De monorail stopt direct voor de deur dus ideaal om uitstapjes te maken. ##### Ruud ### 10/10 Excellent #### Leonie, Perth Australia 5 May 2016 Liked: Property conditions & facilities, room comfort Disliked: Cleanliness #### Karim, the Legend We were fortunately lucky to have Karim who waited for us to arrive, to hand over the cards, we were over an hour late due to our flight being delayed an hour. We also had to leave at 5.30 in the morning and he was there to refund our deposit when we handed him back the swipe cards. We had no problems and enjoyed the privacy of not having to hand back the keys every time we left our room. ##### Leonie ### 6/10 Okay #### Norzaah, Singapore 2 May 2016 Disliked: Staff & service #### No wifi There was wifi in the room but unable to use as no password given even after a call was made to request for it...very disappointed with the service. ##### Norzaah ### 10/10 Excellent #### Masliyana, Singapore 23 Mar 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Most relax family outing We have a very relaxed stay at Berjaya Times square ##### Masliyana ### 2/10 Terrible #### Verified traveller 27 Jan 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Found a floater Didn't stay, checked in and straight back out again! Don't do it to yourself! Many awesome hotels in the area, NOT THIS ONE! We were even left a massive s#@t in the toilet from previous guest, and this was after the cleaners went in! Checked four different rooms before deciding to just leave, power points hanging by the wires, doors tied shut because broken, mould, holes in ceiling, badly stained carpet, broken bed (in two rooms) I have stayed in many places over many years, not expensive hotels but this place takes the prize for the first time I have walked out. YUK! ##### Verified traveller ### 6/10 Okay #### Margaret, Singapore 25 Dec 2015 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Need Improvement Didnt have a great start when we arrived. The contact number given on the confirmation voucher print out was wrong. We wasted so much time and money trying to get through the phone number given. Finally a lady answered the phone and said that its a wrong number. We asked the security guard at the service apartment lobby and were told to go the 6th flr office to look for help. From the 6th flr we were then referred to the 15th floor office. From the 15th floor we were told to go back to the ground floor service apartment lobby to check with the guard there which we had started when we first arrived. We went up and down round and round asking for help and finally found the service apartment maintenance dept on the 15th flr who happen to know the agent and gave him a call. He confirmed that the tel number was incorrect. The service apartment is at a good location. However the hotel room condition is very poor and run down. The furniture very old and the bedsheets and towel stained. We've asked for 1 extra pillow and it didnt arrived. I had to ring and text the agent a few times to remind him to give us the wifi password. By the time we received the wifi password it was already very late in the night and the whole day already gone. Lots of improvement needed. ##### Margaret ### 6/10 Okay #### Mohd, Singapore 25 Dec 2015 Disliked: Staff & service Please improve on the house keeping ##### Mohd ### 4/10 Poor #### Norha, Singapore 16 Dec 2015 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Disappointed Stayed at Kuala Lumpur Hotel Very disappointed. On the 1st day we are shocked the room that we booked is not available and we are posted to other hotel. Our planned vacation already been disorganised. ##### Norha ### 8/10 Good #### Suhaina, Singapore 13 Nov 2015 Liked: Cleanliness #### Berjaya Timesquare East tower The security service is not helpful.The room tv/hifi/furniture is old and damaged. Good thing is easy access to mall and swimming pool and i love the most is jojobaspa for their service.The management staff called MrNarim is helpful. ##### Suhaina ### 6/10 Okay #### fiona, bendigo australia 1 Nov 2015 #### Location, location, location Check in process is confusing as no actual reception but the security guard was happy to call the agent. Agent advised me the price I paid was an error and the booking should have been cancelled, but as we were there and it was not his or our error be would honour the booking. The room class I booked was not available and we were updated to a 2 bedroom suite for the first night and then moved to our superior room for the remaining 3 nights. Room was clean but in near of some overall general maintenance. Everything worked though, just needed a general fresh coat of paint, replacement of some screws etc. I have stayed in similar apartments in the past and the main reason I choose them is their location. Huge shopping centre on the bottom 7 floors open till 10pm every night. EVERYTHING you need in one spot. Many restaurants, bowling alley, theme park, archery centre, movie theatre and of course lots and lots of shopping. Monorail at the front door. Overall, I would stay at Best Suites again if the price was right. ##### fiona ## Expedia's Latest Trends ### Hotels > [Four Seasons Hotel Kuala Lumpur](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Four-Seasons-Hotel-Kuala-Lumpur.h21122615.Hotel-Information) > > [Verdant Hill Hotel Kuala Lumpur](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Verdant-Hill-Hotel-Kuala-Lumpur.h13478286.Hotel-Information) > > [Mandarin Oriental, Kuala Lumpur](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Mandarin-Oriental-Kuala-Lumpur.h200564.Hotel-Information) > > [The Ritz-Carlton, Kuala Lumpur](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-The-Ritz-Carlton.h81788.Hotel-Information) > > [Holiday Inn Express Kuala Lumpur City Centre by IHG](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Holiday-Inn-Express-Kuala-Lumpur-City-Centre.h13117977.Hotel-Information) > > [Hotels in Alcúdia](https://www.expedia.co.uk/Alcudia-Hotels.d182271.Travel-Guide-Hotels) > > [DoubleTree by Hilton Hotel Kuala Lumpur](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-DoubleTree-By-Hilton-Hotel-Kuala-Lumpur.h385545.Hotel-Information) > > [The Chow Kit - an Ormond Hotel](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-The-Chow-Kit-An-Ormond-Hotel.h39812138.Hotel-Information) > > [Traders Hotel Kuala Lumpur](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Traders-Hotel-Kuala-Lumpur.h1468622.Hotel-Information) > > [Berjaya Times Square Hotel, Kuala Lumpur](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Berjaya-Times-Square-Hotel.h1050442.Hotel-Information) > > [Shangri-La Kuala Lumpur](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Shangri-La-Kuala-Lumpur.h20634.Hotel-Information) > > [Banyan Tree Kuala Lumpur](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Banyan-Tree-Kuala-Lumpur.h22812809.Hotel-Information) > > [THE FACE Suites Hotel](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-The-Face-Suites-Kuala-Lumpur.h13297574.Hotel-Information) > > [Pullman Kuala Lumpur City Centre Hotel & Residences](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Pullman-Kuala-Lumpur-City-Centre-Hotel-Residences.h899847.Hotel-Information) > > [Grand Millennium Hotel Kuala Lumpur](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Grand-Millennium-Hotel-Kuala-Lumpur.h524557.Hotel-Information) > > [Mercure Kuala Lumpur Shaw Parade](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Mercure-Kuala-Lumpur-Shaw-Parade.h16324337.Hotel-Information) > > [JW Marriott Kuala Lumpur](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-JW-Marriott-Kuala-Lumpur.h54219.Hotel-Information) > > [Pavilion Hotel Kuala Lumpur Managed by Banyan Tree](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Pavilion-Hotel-Kuala-Lumpur-Managed-By-Banyan-Tree.h31618683.Hotel-Information) > > [EQ Kuala Lumpur](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-EQ-Kuala-Lumpur.h34993183.Hotel-Information) > > [One World Hotel](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-One-World-Hotel.h1682979.Hotel-Information) > > [Mövenpick Hotel Mansour Eddahbi Marrakech](https://www.expedia.co.uk/Marrakech-Hotels-Movenpick-Hotel-Mansour-Eddahbi-Marrakech.h564721.Hotel-Information) > > [The Majestic Hotel Kuala Lumpur, Autograph Collection](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-The-Majestic-Hotel-Kuala-Lumpur.h5598435.Hotel-Information) > > [The Westin Kuala Lumpur](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-The-Westin-Kuala-Lumpur.h970684.Hotel-Information) > > [Hotel Stripes Kuala Lumpur, Autograph Collection](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Hotel-Stripes-Kuala-Lumpur.h17352205.Hotel-Information) > > [Hilton Kuala Lumpur](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Hilton-Kuala-Lumpur.h901881.Hotel-Information) > > [InterContinental Kuala Lumpur by IHG](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-InterContinental-Kuala-Lumpur.h425974.Hotel-Information) > > [Grand Hyatt Kuala Lumpur](https://www.expedia.co.uk/Kuala-Lumpur-Hotels-Grand-Hyatt-Kuala-Lumpur.h5232813.Hotel-Information) ### Flights ---