Premium Studio Suite, Kitchen | Private kitchenette | Full-sized fridge, microwave, stovetop, dishwasher
Check availability

Reviews of Otium Old Town Sarego

3 out of 5
Otium Old Town Sarego
12 Józefa Sarego, Kraków, malopolskie

Reviews

9.0

Wonderful

Rating 10 - Excellent. 24 out of 39 reviews" "
Rating 8 - Good. 12 out of 39 reviews" "
Rating 6 - Okay. 1 out of 39 reviews" "
Rating 4 - Poor. 1 out of 39 reviews" "
Rating 2 - Terrible. 1 out of 39 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

debbie

Travelled with group
Disliked: Cleanliness, room comfort
Not satisfied with cleanliness
We were disappointed with the apartment as it didn’t have the amenities listed on the site ex: toaster, espresso machine and safe. The beds were clean and good but the few towels they gave us were thin and stained. They didn’t supply any kitchen towels and had a used sponge at the sink. When we asked for these missing items they just put us off. The place was not clean and we noticed a lot of dirty areas. The location was great so we certainly liked that part. Overall, I wouldn’t recommend this particular apartment.
Stayed 3 nights in Oct 2023

4/10 Poor

Jessica

Travelled with family and small children
Ad said air conditioning and that is why I booked it and when I arrived there was no air conditioning so after a lot of back and forth we moved to the other otium building in the old town the next day with a room with air conditioning. This was very frustrating and inconvenient. The original room in the building outside of the old town did not feel clean at all.. couch is covered in stains and felt gross to sit on… black mold spots in the bathroom… counters did not feel clean. Did not have the luxury feeling like it did in the advertisement. The room in the building in the old town felt a bit cleaner. The communication with the ad booking and staff could be better. I would email them before staying to make sure your unit has air conditioning if that is important to you.
Stayed 6 nights in Aug 2023

10/10 Excellent

Robert

Stayed 8 nights in Apr 2023

2/10 Terrible

alina

Travelled with family
Disliked: Cleanliness, room comfort
Don't order this property
We are furious, first oh all the entire building is under renovations and we were not informed, The entire hall is filled with construction materials, the stairs are extremely dusty and smell like mold, the apartment smells like paint and it’s unbreathable, the “view” was not existent because the windows are covered in plastic wrap.
Stayed 1 night in Oct 2022

8/10 Good

MANWAI

Liked: Cleanliness, room comfort
Stayed 9 nights in Nov 2022

8/10 Good

Bern, Warrington

Travelled with family
Liked: Amenities
The apartment very very close to the castle and old town . I just didn’t like the 3 flights of stairs we had to go up as I struggle with stairs but if I was young and fit it would b an ideal place to stay
Stayed 5 nights in Mar 2020
Response from Filip on 25 Mar 2020
Thank you for your honest review. Next time you would like to come we will find you an apartment with a lift or at a lower level :)

10/10 Excellent

SueW, Canada

Travelled with partner
Liked: Cleanliness, amenities
Very good location, within walking distance of everything. Very quiet building. The apartment was perfect
Stayed 4 nights in Feb 2020
Response from Filip on 25 Mar 2020
Thank you for your kind words :) We are really happy that we could host you! We hope you had an awesome experience

10/10 Excellent

Mrs s m

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a gem
excellent location less than 10 minute walk to the centre, very clean, comfortable and close local 24 hour shops and amenities, lovely to come back to as so warm, excellent communication with otium apartments would stay again.
Stayed 3 nights in Jan 2020
Response from Filip on 28 Jan 2020
Thank you for kind words! :) We are really happy that you enjoyed your stay at our apartments :) All the best!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing in every way!
Great place, superb location, fantastic amenities! Clean as anywhere we've ever stayed and as cool as the other side of the pillow. We would definitely stay here again. We will stay here again!
Stayed 5 nights in Dec 2019
Response from Filip on 18 Dec 2019
Thank you for you review :) We hope to meet you again in the future

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment
Fantastic apartment, between the old town and the Jewish quarter with great facilities.
Stayed 2 nights in Dec 2019
Response from Filip on 8 Dec 2019
Hi Helen, We are really happy that you like the apartment :)

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only Otium
A perfect location for walking almost anywhere! The building is unmarked, but the owners gave perfect instructions for how to check-in, check-out, and arrange transport to the airport. It was quiet and cozy and I was sorry to not stay longer!
Stayed 2 nights in Nov 2019
Response from Filip on 8 Dec 2019
Hi Ruby, Thank you for your review :) You are welcome back anytime

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Wow Factor
When you arrive at the apartment block, it looks a little run down, and this impression continues as you make your way up the staircase to the second floor, but then you open the apartment door and... wow, everything is very clean and well maintained and modern. There is everything that you need - a very small but well equipped kitchen, not that you'll be eating in much, small but functional bathroom including shower cubicle, lounge with TV [satellite] and dining table and large bedroom with very comfortable bed. Central heating and wifi are all included. The apartment block itself is ideally situated within 10 minutes easy walk of the iconic city square, and within roughly 30 minutes of almost all of the sites. We intend to visit again.
Stayed 3 nights in Oct 2019
Response from Filip on 24 Oct 2019
Thank you for your feedback! We are glad you enjoyed your stay in Kraków. It was a pleasure hosting you :)

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, close to the old town and in a quiet street. Our second floor apartment meant we weren't disturbed.
Stayed 3 nights in Oct 2019
Response from Filip on 21 Oct 2019
Thank you for your feedback! Its very important for us :)

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019
Response from Filip on 21 Oct 2019
Hello, Thank you for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was simply a lovely apartment and the staff were very keen to be helpful.
Stayed 2 nights in Sep 2019
Response from Filip on 27 Sept 2019
Thank you for your feedback! We hope to host you again in the future :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely space in a convenient location
I stayed in the downstairs unit, #1A, and felt it was great solo, and could work for for 2-4 people (2 would be optimal). The bathroom was a little cramped, but aside from that it was a well appointed space--all the essentials needed to cook and live, for weeks if needed. And very importantly, at the bottom of the stairs with very easy access from the street. The location itself was easy walking distance to the main square. Only some very minor changes might be made to make the space function even better, but not anything most people would notice for a short stay.
Stayed 3 nights in Sep 2019
Response from Filip on 25 Sept 2019
Thank you for your feedback! We hope to meet you in the future :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Filip on 5 Sept 2019
Thank you for your feedback!

10/10 Excellent

Wing To

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The host was nice, quick response within a few minutes. The official check-in time was 3pm and we arrived there at 11am. Asked if we could check in earlier and the host let us check in as soon as the cleaning was finished, it was like 12pm. House was tidy and clean, and in a good location. Would definitely recommend it to all of you.
Stayed 1 night in Aug 2019
Response from Filip on 23 Aug 2019
Thank you for your kind words. We try our best so our guests feel comfortable in Kraków

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First visit to Krakow, and it was fantastic. The apartment was just perfect, great location, clean, and everything to high standard. Our host Ella, was really helpful and friendly. Would definitely go back to Krakow and stay at Otium Old Town Sarego. Just one negative , don't bother with the Hop on Off tour bus, it really bad and a waste of money.
Stayed 2 nights in Jul 2019
Response from Filip on 23 Aug 2019
Thank you for your kind words, it means alot :) We will have that in mind about the Hop on off bus, once again thank you!

10/10 Excellent

MR P J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Filip on 23 Aug 2019
Thank you for max. rating :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, updated interior, and plenty of room. Very comfortable environment. Would definitely rent again
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Otium was a great choice. The location was amazing, right in the middle of Square and Kazimierz. It was an easy walk to both. The apartment we had was perfect for us with a separate living room and bedroom. The beds were comfortable and the host Ela was very helpful and friendly. The balcony was really nice too. I highly recommend it.
Stayed 8 nights in Oct 2018
Response from Ela & Paweł on 4 Nov 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Hope to meet you in the future : )

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good.
Good location. About 5 mins walk to centre of town. We were on the ground floor and the bedroom was next to the main entrance door so quite noisy. Some WD40 would help! When choosing the room on the website it said queen size bed but was only a double. No English tv channels. We did ask the owner about this and she did kindly try and get it working for us but to no avail. Offered to let us watch in another apartment but none were working. Overall good. Clean and owner friendly and quick to help. Would stay again but not on the ground floor.
Stayed 7 nights in Sep 2018
Response from Ela & Paweł on 26 Oct 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Those are simple things to improve, we will do it quickly : )

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to the old town.
Excellent location and the apartment was perfect. Enjoyed staying there and the host was extremely responsive. Would stay again. Also loved the little details of the maps of Krakow and a list of channels for the TV if I recall.
Stayed 4 nights in Jul 2018
Response from Ela & Paweł on 31 Aug 2018
Dear Christine, thank you for being our guest. We are happy that you had a good time in Cracow and you felt comfortable in our apartment. You are welcome back anytime! Warm regards from Cracow and hope to meet you in the future : )

8/10 Good

Rafael, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment closed to old city , and train station.
Stayed 3 nights in Jul 2018
Response from Ela & Paweł on 5 Aug 2018
Dear Rafael, thank you for being our guest. Hope that you had a good time in Cracow and you felt comfortable in our apartment. You are welcome back anytime! We have many very nice apartments in the best location, all very close to the Main Square and Wawel castle. Warm regards from Cracow and hope to meet you in the future : ) Ela & Paweł

8/10 Good

Raik

Travelled with group
Liked: Cleanliness, amenities
Große Wohnung mit 2 separaten Schlafzimmern, ziemlich nah zur Altstadt gelegen und auch fußläufig machbar zum Hbf. Die Wohnung selber benötig hier und da mal ein paar Schönheitsreparaturen. Für einen Kurztrip nach Krakau mit günstiger Unterkunft aber völlig ausreichend.
Stayed 3 nights in Mar 2024

10/10 Excellent

Vibeke

Travelled with group
Liked: Cleanliness, room comfort
Sentralt
Otium ligger veldig sentralt, med kort gange til gamlebyen. Stille og rolig område. Renholdet var helt greit ved ankomst. Savnet skifte av håndduker. Kommer gjerne tilbake :-)
Stayed 4 nights in Jan 2024
Response from OTIUM on 2 Feb 2024
Dear Vibeke, Thank you for your stay in our apartment and sharing your opinion with us.We hope you will decide to visit us again!Kind regards, OTIUM LUUXRY APARTMENTS

8/10 Good

Casper

Liked: Cleanliness
Very nice
Perfect location, nice and quiet with both Biedronka and Zabka close by. Easy instructions with very late check-in and communication was perfect. Only very tiny things like napkins or bigger towels would be on the list of improvements. 😂
Stayed 3 nights in Feb 2023

8/10 Good

Helge

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2022

10/10 Excellent

Hichem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Très bien situé. l'appartement est vraiment très grand et fonctionnel. En été il fait un peu chaud mais vous pouvez avoir un ventilateur à disposition.
Stayed 4 nights in Aug 2019
Response from Filip on 15 Sept 2019
Thank you for your feedback! We hope to host you in the future :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siisti ja ihana asunto. Mahtava sijainti vanhan kaupungin ja Kazimierz alueen välillä, pystyi mukavasti kävelemään joka paikkaan. Parveke oli plussaa. Rauhallinen sijainti ja kaikki tarpeellinen löytyi asunnosta.
Stayed 3 nights in Aug 2019
Response from Filip on 23 Aug 2019
Thank you for giving us max. rating :) You are welcome back anytime Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Filip on 23 Aug 2019
Thank you very much for your opinion, it helps alot :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

8/10 Good

Silja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Ela & Paweł on 13 Jun 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Line

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Ela & Paweł on 24 Jan 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otium
Absolument parfait ! Magnifique appartement et service au top .
Stayed 4 nights in Oct 2018
Response from Ela & Paweł on 4 Nov 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Hope to meet you in the future : )

10/10 Excellent

Camilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018
Response from Ela & Paweł on 10 Oct 2018
Thank you for being our guest! We work hard to make our guests happy and appreciate your good feedback!