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Reviews of Old Town Residence Krakow

3.5 out of 5
Old Town Residence Krakow
Senacka 11, Grodzka 46, Kraków, malopolska

Reviews

7.8

Good

Rating 10 - Excellent. 22 out of 79 reviews" "
Rating 8 - Good. 33 out of 79 reviews" "
Rating 6 - Okay. 21 out of 79 reviews" "
Rating 4 - Poor. 3 out of 79 reviews" "
Rating 2 - Terrible. 0 out of 79 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Party building on a party street.
The apartment was in a great location, clean, cute, and had all the furnishings we needed, but that's about all good I can say about this stay. Because: 1. Had to wait 1 hour for instructions on how to enter the apartment after calling that we've arrived and are ready to check in. 2. No parking on site. 3. Had to climb to the 3rd floor with suitcases and little kids. 4. Located on a noisy street. When we closed the windows, the noise from the street was much lower but the apartment got stuffy and hot. 5. It's definitely not a family friendly building. There was a party above us and bunch of drunk and loud people were walking up and down the staircase, yelling, RINGING OUR DOOR BELL AND BANGING ON OUR DOOR form 11pm till 2 am. Our kids were freaking out and we got hardly any sleep. 5. Pillows are 1 inch thick. It might be good location for young people who stay up late and party, but if you need to rest in peace and quiet look for someplace else.
Stayed 1 night in Jul 2021

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Large appartment, spotless, excellent location, just a few minutes walk from the main square.
Stayed 3 nights in Feb 2020
Response from Reception on 28 Mar 2020
Thank you for your feedback and visiting us. We happy to hear that you liked our apartment and location. Be welcome next time!

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I can't really review this property as when we arrived it resembled a building site, with work men tiling the balcony area outside of the door to the apartment we were supposed to be staying in. The staircase leading up to the apartment also lacked lighting and had cables running down the hand rail. As we had our children with us we refused to stay in the property and after some heated discussions with the receptionist (based at another property 10 mins walk away) they eventually agreed to put us in another property all be it approx 15 mins further away from the old town. The apartment we eventually stayed in was very nice however not what we booked. My personal view is that the property managers are taking booking despite the apartments not being fit to stay in and then leaving the reception staff to deal with the fall out.
Stayed 4 nights in Feb 2020

8/10 Good

Alina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it’s a nice stay noise can occur of a night time flat is clean and tidy no issue with the cleanliness.... The bed mattress is terribly thin and uncomfortable sofa bed is what to be expected from a sofa bed the same not the comfiest. Location is super for the shops, food & visitor sites Kraków is a beautiful city buzzing with people.
Stayed 3 nights in Oct 2019

8/10 Good

RAYA

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is currently building work in the next property. The work starts early but had little effect on our stay as we had early trips planned each day and returned after the work was completed. (5/9/19). The price of the apartment does reflect this as it significantly cheaper that other similar properties in the town. The location is great.
Stayed 3 nights in Sep 2019

8/10 Good

Anna

Liked: Cleanliness, staff & service, room comfort
Nice apartment in great location
The property has a great location. The parking costs 70 z per day and located 2 min walk from the apartment. We had an apartment overlooking internal garden so it was very quite. Dis: not all appartments have an elevator. We booked 3 identical apartments...those on 1 and 2 flore did not have elevator and we were not informed before our stay. We also found out that baby coat has to be booked separstly (thogh in booking we booked for a baby) for 50 z and when we arrived there was no baby coat available. In general the apartment is nice but not spacious or delux
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Aug 2019

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Varun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super stay wow
Its was nice location. Near old town walking .
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
Loved the location and the old ness of the apartments. Didn’t like the construction that was on, it was very dirty!
Stayed 4 nights in Mar 2019

10/10 Excellent

jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great area so close to the square. Apartment has everything you need, spotless. The apartment is on the 2nd floor and no access to buildings lift.
Stayed 3 nights in Mar 2019
Response from Reception on 21 Mar 2019
Thank you for visiting our apartments. We hope you had a good stay. Please be welcome next time you come to Krakow!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property had good eminities, but would benefit with little things like a tea towel and a couple of dish washer tablets.
Stayed 3 nights in Jan 2019

8/10 Good

Lisa, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Reception on 12 Nov 2018
Thank you for visiting our apartments and your feedback. Be welcome during next visit in Krakow.

6/10 Okay

Verified traveller

At check in time lady was in rush ( phone texting , checking constantly) . Apartment was on third floor for my eldery mother hard to get up , plus upon returning in the evening , with our phone light we found the light switch to be able to see stairs ,( as I mentioned above , lady rushed us at checking and these basic directions were forgoten to be shown to us ) Location of apartment is supreme . Sofa bed had dirty patches on so it was covered by blankets, above the window curtain rod was loose looks like to be dropped any minute . In the kitchen paper towel or any dish towel was missing. Above all we stayed only 1 night , average rating for the price paid
Stayed 1 night in Aug 2018

8/10 Good

alex, edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we rented the property as disabled users and there were some difficulties. Access to the flat was awkward, and a ramp should have been provided for the 20cm step to the apartment - it was not, although we asked for one on arrival. Excellent access to city centre. Krakow is a lovely city! The salt mine experience was strongly recommended, and to be fair most people thought so. Basically an underground church - not the most thrilling part of visit. Auschwitz was an emotional, if very cowded experience
Stayed 4 nights in Jun 2018

8/10 Good

c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place. you need to be fit
lovly room just 4 flights of stairs. ideal location.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and excellent facilities.
Very close to old town Square and loads of restaurants and shops close by.
Stayed 3 nights in Oct 2017

10/10 Excellent

Rosie, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to old town
Would definition go back staff very friendly and helpful even though we had to call them because the plane was delayed ,apartment very clean All basic things like hair dryer iron microwave ,but loads of café,s and bar,s all round 5 minutes from old town square .
Stayed 4 nights in Sep 2017

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money in a location that is perfect for access to the centre of Karkow.

8/10 Good

Rene José

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Enigmatico
Fiz a reserva acreditando ser hotel. Mas é um apto com cozinha completa, sala, TV, lavadora de roupa, etc. o problema maior é o acesso ao apto com bagagem e a localização para chegar. (Pois é uma área que não é permitido carros).
Stayed 3 nights in Jan 2020

6/10 Okay

georgios

Travelled with family
Liked: Cleanliness
Σχετικά καλό!!
Το ξενοδοχείο βρίσκεται σε πάρα πολύ καλή θέση. Πολύ κοντά στην κεντρική πλατεία και στο κάστρο. Πρόσβαση από σκάλες. Το δωμάτιο ήταν καθαρό. Το checkin γίνεται σε άλλη διεύθυνση σχετικά κοντά 10 λεπτά με τα πόδια. Η τηλεόραση δεν λειτούργησε ποτέ και το βράδυ δεν είχε ζεστό νερό. Επίσης δεν λειτουργούσε ο απορροφητηρας μάλλον δεν είχε συνδεθεί ποτέ. Έχει στο ισόγειο σούπερ μάρκετ και πολλά άλλα μαγαζιά για φαγητό και ψώνια.
Stayed 4 nights in Dec 2019

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Bra läge, rent och snyggt
Stayed 3 nights in Nov 2019
Response from Reception on 28 Mar 2020
Thank you for visiting us and your feedback. Be welcome next time in Kraków.

8/10 Good

Jane reksten

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location Was great. The smell of apartment when we came Was not good.
Stayed 3 nights in Nov 2019

10/10 Excellent

Tuva

Stayed 3 nights in Nov 2019

8/10 Good

Christelle

Stayed 4 nights in Oct 2019

8/10 Good

Annika

Travelled with group
Liked: Cleanliness
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sfeervolle accomodatie met centrale ligging
Zeer ruime studio op een perfecte locatie in het centum van Krakau; gelegen aan de hoofdstraat (voetgangersgebied) met alle voorzieningen in directe omgeving. De inventaris van de studio was modern en zeer compleet. Zelf een vaatwasmachine en een wasmachine waren aanwezig.
Stayed 5 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness
Loud constructions
Dirty towels ( called for new one). Very loud construction on the outside everyday, exept sunday. The workes starten really early and were really loud.The apartmept was okej but smal rooms.
Stayed 3 nights in Sep 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
El establecimiento no nos gustó, de hecho, no lo recomendaría ni volvería. Dentro de las opciones que tenía para alojarme en Cracovia elegí este establecimiento porque estaba muy cerca de la plaza, tenía microondas y supuestamente era insonorizado. De los tres requisitos sólo cumple el de la cercanía, los otros dos no son verdad. Lo del microondas se lo dijimos al chico que nos atendió y como si nada, caso omiso ( en las fotos y la especificación pone que hay microondas); la insonorización la especifican porque tiene dos ventanas, pero éstas son viejas y no hacen su labor, se oye todo; y la limpieza, es bastante deficiente: chorretones de grasa en el armario del cuarto y la cocina, estropajo usado y solo un lavavajillas medio usado. Por último, hay un ascensor en el edificio que la persona que nos abrió y nos enseño el apartamento no utilizó para que subieramos las maletas en él, no me digan la razón, pero hubiese sido un detalle teniendo en cuenta que nos alojabamos en el último piso.
Stayed 3 nights in Aug 2019

8/10 Good

franck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
oui belle découverte de Cracovie
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sijainti oli todella hyvä, huoneisto oli viihtyisä ja siisti! Viereisessä rakennuksessa työmiehet aloittivat joka aamu 6 työt ja kaikki meteli kuului huoneistoomme ja he näkivät suoraan ikkunoistamme sisään.. muutenkin asunnon seinät olivat pahvia.
Stayed 3 nights in Jul 2019

8/10 Good

Seung hee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Jun 2019

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotellet var kanon, stora o fina lägenheter. Nära till stan, gångavstånd till allt. Enda nackdel och en STOR sådan var frukosten, vi var ett sällskap på 10st och första morgonen tog det bara 50 min innan vi fick den, andra så gick vi efter dryga timmen då bara 7 st hade fått frukost.
Stayed 3 nights in May 2019

8/10 Good

_, Cracovia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Appartamento bello, pulito e grande ma in struttura vecchia e maltenuta. Posizione perfetta e centrale, a due passi dalla piazza principale, dal castello e da altre attrazioni della città. Non c’è reception, ho comunicato sempre via whatsapp, quindi consiglio di chiedere alla struttura stessa via mail un contatto ATTENZIONE: secondo piano senza ascensore, brutta sorpresa per me che viaggiavo con passeggino
Stayed 4 nights in May 2019

6/10 Okay

Laurids

Liked: Cleanliness, staff & service
A good apartment - but horrible noise!
Every day from. 06.00 - 17.00 (except Sunday) there was a terrible noise from construction workers on the neighboring property only 4-5 meters across the street. It was horrible!
Stayed 5 nights in May 2019

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Snyggt o prydligt mitt i stan.
Helt perfekt lege, när till allt. Enga negativa var byggnadsarbetare på huset mitt emot. Men sådant måst få ske. Fanns öronproppar på rummet så det visa ju att uthyraren var berädd på bullret
Stayed 4 nights in May 2019

6/10 Okay

MrT, Sverige

Travelled with partner
Enkelt boende men låg mkt bra i den gamla staden. 1a rummet saknade helt wifi, kylskåpet var trasigt och det var 16 gr i rummet (rum nr 5). Mkt sent på kvällen kom man med fjärren till ac som gav lite värme. Rummet var trångt o tråkigt. Fick byta efter två nätter. Nästa rum (nr 14) hade ett knappt fungerande kylskål, men bra wifi o var större. Tyvärr glömde man berätta att huset två meter utanför fönstren helrenoverades. Man borrade och bankade för fullt fr 7-17. Detta pågår säkert fram till hösten 19. Reception saknades, men de var snabba på att reagera när hörde av sig till dem.
Stayed 5 nights in May 2019

8/10 Good

jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Reception on 23 May 2019
Thank you for stay and feedback. Please, be welcome next time in Kraków.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the centre of the city. Big apartment.
Stayed 3 nights in Mar 2019
Response from Reception on 23 May 2019
Thank you for visiting our apartments. We happy to hear that you liked our location and apartment. Hope you had a good stay. Please be welcome next time.

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2019
Response from Recepcja on 23 May 2019
Thank you for your stay and feedback. Be welcome next time in Kraków.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Feb 2019

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moderne og praktisk leilighet
Veldig fin leilighet, trivelig og moderne. Ingen resepsjon, men kontakten PR Mail var upåklagelig. Fikk all hjelp raskt.
Stayed 4 nights in Jan 2019
Response from Reception on 21 Mar 2019
Thank you for your stay and the review. We do our best for our services to meet our guests’ expectations. Our stuff does the best to help our customers during their stay. Please be welcome in Old Town Residence in future.

6/10 Okay

Emilia

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2018
Response from Reception on 11 Feb 2019
Thank you for visiting our apartments. We hope you had a good stay. Please be welcome next time.

10/10 Excellent

Ines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno
Todo bien, sólo q no había nadie y esperamos mucho bajo la lluvia, y eramos 4 personas adultas y los q debían dormir en el sillón no tenían ni sabanas ni nada Una lastima fallaron en eso !!!!!
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Reception on 12 Nov 2018
Thank you for your feedback. Hope you had a good stay in our apartment. Be welcome next time in Kraków.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Situation géographique excellente, en plein centre de la vieille ville. L'appartement est très agréable, moderne et lumineux, très bien équippé.
Stayed 5 nights in Oct 2018
Response from Reception on 31 Oct 2018
Thank you for visiting our apartments. We are happy to hear that you like our location and apartment. Be welcome during next visit in Krakow.