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Reviews of Hotel Unicus Krakow Old Town

4 out of 5
Hotel Unicus Krakow Old Town
ul. Sw. Marka 20, Kraków, Lesser Poland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 546 out of 844 reviews" "
Rating 8 - Good. 258 out of 844 reviews" "
Rating 6 - Okay. 30 out of 844 reviews" "
Rating 4 - Poor. 5 out of 844 reviews" "
Rating 2 - Terrible. 5 out of 844 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Excellent and friendly service !
Stayed 1 night in Apr 2024
Response from Patryk on 11 Apr 2024
Dear Guest,We are thrilled to hear that you enjoyed your stay at Hotel Unicus. It is a pleasure to receive such positive feedback from our valued guests and we feel grateful that you chose us for your stay.We do our best to provide our guests with the most comfortable and pleasant experience possible, and knowing that we have achieved this fills us with joy.We hope that you will choose us again in the future.Thank you again for your kind words.Best regardsPatryk KułaczkowskiDeputy Front Office Manager

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in excellent area of city. Easy to access tourist areas, and lots of restaurants and bars close by. Room was decent size with comfortable bed.
Stayed 3 nights in Apr 2024
Response from Patryk on 7 Apr 2024
Dear GuestThank you for your kind words about our hotel.We are glad that you enjoyed our convenient location and comfortable rooms.We strive to make our guests feel at home, and we are glad that we were able to achieve this during your stay.Thank you again for your positive review and we hope to welcome you again in the future.Best regardsPatryk KułaczkowskiDeputy Front Office Manager

10/10 Excellent

Loretta

Stayed 3 nights in Mar 2024

10/10 Excellent

Echelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in an excellent location to visit old town Krakow. Numerous eating and transportation options. Easy walk from the main train station
Stayed 5 nights in Feb 2024
Response from Patryk on 22 Feb 2024
Dear Guest.Thank you for your feedback and highlighting the convenient location of our hotel. We constantly strive to provide our guests with the highest possible level of service and hospitality. We hope to have the pleasure of welcoming you again in the near future!Best regardsPatryk KułaczkowskiDeputy Front Office Manager

8/10 Good

Karen Norma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The double bed was too small and pushed against a wall so it was difficult to get into
Stayed 3 nights in Jan 2024
Response from Tomasz on 7 Feb 2024
Dear Karen,Thank you very much for your stay in Hotel Unicus. We appreciate you taking the time to complete a survey regarding your stay with us. We are glad that you enjoyed your stayIf you prefer bigger beds, I highly recommend to check our Premium Rooms, which will be more suitable for you. Information about Guest preferences regarding the room or the bed size is very important for us, if you would decide to visit our hotel again please provide us this information during making a reservation and we will do our best to find perfect room for you.Looking forward to welcoming you next time during your visit in Cracow.Best regards,Tomasz SokółFront Office Manager

8/10 Good

Elizabeth

Travelled with partner
Liked: Staff & service
The property was within walking distance of the attractions and close by to bars and restaurants, I wouldn’t rate the hotel 4 star and the bedroom photos are deceiving on their website, the room was small but bathroom was amazing, it was clean and the rooms cleaned daily. There’s isn’t a bar as states on the website, breakfast was just ok. I would stay here again because of the location
Stayed 4 nights in Jan 2024
Response from Patryk on 28 Jan 2024
Dear Guest.Thank you for posting review about your stay.We appreciate your comment and will take it all into consideration.We are glad to see your stay was comfortable and that our location in the heart of Old Town made your touring convenient.I recommend contacting us next time you are in Cracow so we can provide you with best possible accommodation that you will be most pleased at.We hope you do visit us again in the future.Best regardsPatryk KułaczkowskiDeputy Front Office Manager

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Tomasz on 17 Jan 2024
Dear Jennifer,Thank you very much for your stay in Hotel Unicus. We appreciate you taking the time to complete a survey regarding your recent stay with us. We are sorry that your stay did not meet all your expectations. We encourage you to report any inconvenience during your stay at the hotel reception, we always try to respond immediately to improve the comfort of your stay. Best regardsTomasz SokółFront Office Manager

8/10 Good

Monika

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel very clean, but I was on the first floor facing a bar which was very very loud at night. Thankfully, I had earplugs so I was able to sleep well. I did not receive any VIP benefits. Location is perfect and staff very friendly and kind.
Stayed 5 nights in Dec 2023
Response from Patryk on 31 Dec 2023
Dear Guest,Thank you for your kind opinion.We appreciate your honest words about your stay.I am very glad to know you had a restful stay at our Hotel.It's great to know you found the beautiful architecture of our Hotel to your liking.Our staff does its best to provide the best possible service and it's rewarding to see our guests appreciate it.Thank you for your stay with us.Happy New YearBest regardsPatryk KułaczkowskiDeputy Front Office Manager

10/10 Excellent

mandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Patryk on 15 Dec 2023
Dear Guest,Thank you very much for your stay in Hotel Unicus. We appreciate you taking the time to complete a survey regarding your stay with us.Looking forward to welcoming you next time during your visit in Cracow. Best regards,Patryk KułaczkowskiDeputy Front Office Manager

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel perfect for the Old Town Square and Christmas market. Friendly, helpful staff. Lovely breakfast. All in all fabulous for a city break.
Stayed 3 nights in Dec 2023
Response from Patryk on 15 Dec 2023
Dear Guest,Thank you very much for your stay in Hotel Unicus. We appreciate you taking the time to complete a survey regarding your stay with us.We are glad to know our location and services were to your liking. Looking forward to welcoming you next time during your visit in Cracow. Best regardsPatryk KułaczkowskiDeputy Front Office Manager.

10/10 Excellent

Diana

Stayed 2 nights in Dec 2023
Response from Patryk on 31 Dec 2023
Dear Guest,Thank you very much for your stay in Hotel Unicus. We appreciate you taking the time to complete a survey regarding your stay with us.Looking forward to welcoming you next time during your visit in Cracow. Best regards,Patryk KułaczkowskiDeputy Front Office Manager

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel in a perfect area of the Old Town. End of November visit for the Christmas markets and it did not disappoint. Rooms are toasty with enough space and everything you need for a long weekend. Breakfast also great, in fact better than expected. Will be recommending to others. If in doubt don’t be, book it!
Stayed 3 nights in Nov 2023
Response from Patryk on 29 Nov 2023
Dear GuestThank you so much for such kind words on your review.We are thrilled to see you loved your accommodation in our Hotel.I'm glad you appreciated our professional staff and hope you found our service always helpful.We hope to see you again in the future.Best regardsPatryk KułaczkowskiDeputy Front Office Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, courteous and friendly, great location.
Stayed 1 night in Nov 2023
Response from Patryk on 29 Nov 2023
Dear GuestWe appreciate your most kind opinion.We are most thrilled to see you had wonderful time here at Hotel Unicus.The location in Heart of Old Town is certainly one of the strongest points of our Hotel thus we hope your touring was more convenient for it.We hope to welcome you once more.Best regardsPatryk KułaczkowskiDeputy Front Office Manager

10/10 Excellent

Kelly

Stayed 1 night in Oct 2023
Response from Patryk on 23 Nov 2023
Dear Guest,Thank you very much for your stay in Hotel Unicus. We appreciate you taking the time to complete a survey regarding your stay with us.We are very grateful for your kind opinion.Looking forward to welcoming you next time during your visit in Cracow. Best regards,Patryk KułaczkowskiDeputy Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Patryk on 6 Nov 2023
Dear GuestThank you for your opinion. We very much so appreciate you taking spearing your time for us.We are thrilled to see you've enjoyed your stay with us.We hope we managed to provide you with best experience and make your stay very comfortable.Don't hesitate to visit us again in the future.Best regardsPatryk KułaczkowskiDeputy Front Office Manager

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent location for sightseeing, proximity to the train station, and shopping. Krakow Galeria is very nearby, as are many other shops and excellent restaurants. Very close to the Renaissance Marketplace Sukkenice, St. Mary's Church, and a short walk to the Jagellonian University. Nice breakfast buffet. Clean, well maintained. Pleasant and informative front desk staff. Would definitely stay here again.
Stayed 3 nights in Oct 2023
Response from Patryk on 26 Oct 2023
Dear GuestWe are thrilled to see you've enjoyed your stay with us.We take our pride in having helpful, professional staff and it is always rewarding to see our guests notice it.We're happy to know that your stay was successful. Of course, central location was always one of our strong points.We're glad that you were able to have breakfast at our restaurant. Hope you've enjoyed not only great food but also atmospheric underground decor.We look forward to seeing you again at our Hotel.Best regardsPatryk KułaczkowskiDeputy Front Office Manager

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in the heart of Old town, Great location, easy walk to everything. Hotel is very modern, great bathrooms.
Stayed 5 nights in Oct 2023
Response from Patryk K on 18 Oct 2023
Dear Guest,We are thrilled to know you've enjoyed your stay at our Hotel.It comes with great pleasure to know that our service made your stay comfortable and enjoable. Our personel always does their best to assist with every problem and I'm glad that it didn't go without notice.I'm certain that our localization in heart of Old Town Centre made you touring so much more convenient. We pride ourselfes on both exellent personel and great location. It's great to know you've enjoyed it both.With that being said we hope to see you again in the future.Best regardsPatryk KułaczkowskiDeputy Front Office Manager.

10/10 Excellent

Yuichi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Patryk on 6 Nov 2023
Dear GuestThank you very much for your opinion.We hope we helped to make your stay with us most comfortable experience.Next time you decide to visit our beautiful town consider staying with us again.Best regardsPatryk KułaczkowskiDeputy Front Office Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in central location
Great location near central square but still quiet. Room was spacious and clean. Good breakfast. Staff was the best.
Stayed 4 nights in Oct 2023
Response from Tomasz on 13 Oct 2023
Dear Joseph, Thank you for your review and for sharing your recent experience at Unicus Hotel in Krakow. We love feedback and are pleased to hear that you enjoyed your time with us. The entire hotel team is looking forward to welcoming you back soon!Best regardsTomasz SokółFront Office Manager

10/10 Excellent

Yuichi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good circumstances, close to the town. delicious breakfast
Stayed 1 night in Oct 2023
Response from Tomasz on 10 Oct 2023
Dear Yuichi,What a wonderful review, thank you! We would be honored to welcome you back to the Unicus Hotel in the near future again.With best personal regards,Tomasz SokółFront Office Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Tomasz on 10 Oct 2023
Dear Andrew,Thank you very much for your visit.We appreciate your kind feedback and hope to see you soon again.With kind regards,Tomasz SokółFront Office Managere

10/10 Excellent

sharon tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Great location. Furniture in bedroom a little bit tired but bathroom amazing. Staff friendly. Small continental breakfast but sufficient. Very clean. Excellent location.
Stayed 3 nights in Sep 2023
Response from Tomasz on 10 Oct 2023
Dear Sharon,Thank you for your recent stay at the Unicus Hotel. We are overjoyed that the staff and room facilities met your expectations.We believe that we will be able to meet again in the future. Hope you enjoyed your time in our hotel.We wish you all the best.Tomasz SokółFront Office Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel located in a quiet location in the Old Town, close to the main square, railway station and main shopping centre. Couldnt have picked a better hotel to stay in.
Stayed 4 nights in Sep 2023
Response from Tomasz on 1 Oct 2023
Dear David,Thank you so much for your wonderful review! We're delighted to see that you love our hotel and that you found our location convenient for exploring Cracow. Being within walking distance of all important places to visit in Cracow is indeed a privilege.It was a pleasure to have you as our guest, and we'd be honored to welcome you back whenever you're in Cracow.Yours sincerely,Tomasz SokółFront Office Manager

10/10 Excellent

gwen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tomasz on 1 Oct 2023
Dear Gwen,We are delighted that your recent stay at the Unicus Hotel met your expectations. We are looking forward to welcoming you back in the near future again! With very best regards from Cracow and all the Unicus Team,Tomasz SokółFront Office Manager

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under doesn't cover into the old town but you can arrange a taxi with the hotel out walk cl for 7 minutes to the Uber pickup place which is very easy even with luggage. The hotel is really nice and clean. The fitness sauna was clean every struggle time we used it(4 days). Clean towels and tidy room every day on our way back to the hotel. We were in floor 4 and the view was nice! Quite for being so close to the main square. We didn't get the hotel breakfast since their are way too many good options of traditional restaurants around the area. It's a 40 minute walk to the Schindler' factory, or a 17 minute walk to wltgr Wawel Castle 🏰.
Stayed 4 nights in Sep 2023
Response from Tomasz on 25 Sept 2023
Dear Guest.We are always extremely happy to see such positive and insightful reviews of our Hotel.We are thrilled that you were able to have an enjoyable time here.If you decide to return please contact us as Hotel can help with transfer both from and to the airport. We are able to arrange taxi that delivers our guests in front of the hotel doors.Of course of cleaning service keeps every room clean and I'm sure they will be thrilled to be recognized for that.Being at the centre of Old Town is one of our strong points so it's great you've found it comfortable.In the future I hope you will have a chance to visit our restaurant. I assure you it is worth trying :)With all of that in mind we hope to see you again.Best regardsTomasz Sokół,Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property, conveniently located but noisy
This is a great property conveniently located in the old city. Its a 10 minute walk from the central station. The hotel property itself is very nice, updated modern facilities and great staff. They offered a 15% discount at a nearby restaurant which was great. Only issue is that this area of the old city has bars and cafes where the revelers make lots of noise until after 2:00 a.m. It is bothersome and intrusive for folks who want to sleep.
Stayed 2 nights in Sep 2023
Response from Tomasz on 25 Sept 2023
Dear Guest,We are always thrilled to see such a positive review of our Hotel. The centred location inside Old Town is one of your Hotel's strong points. Unfortunately we have no means to stop the noise, but we hope you had a good night rest at our comfortable beds non the less :).It's great to see that our rooms and staff were to your liking. We try to accommodate to our guests needs and it is nice to see it didn't go unnoticed.With all of that in mind we hope you will visit us again in the future.Best regardsTomasz Sokół,Front Office Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Reception staff and manager very helpful , very clean room and breakfast facilities Super, food service excellent staff very attentive. Wonderful weekend break
Stayed 4 nights in Sep 2023
Response from Tomasz on 25 Sept 2023
Dear GuestThank you very much for your positive feedback.However short it perfectly summarizes what we strike to accomplish!We are always thrilled to see that our services did not go unnoticed.Lastly, thank you for dining with us. We hope that not only breakfast but the beautiful decor and atmosphere of our restaurant were to your liking.We hope to see you again in the future.Best regards,Tomasz SokółFront Office Manager.

10/10 Excellent

Ihor, KYIV

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank
Stayed 3 nights in Aug 2023
Response from Tomasz on 8 Sept 2023
Dear Ihor, We are delighted that your recent stay at the Unicus Hotel met your expectations. We are looking forward to welcoming you back in the near future again! With very best regards from Cracow and all the Unicus Team,Tomasz SokółFront Office Manager

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Tomasz on 6 Sept 2023
Dear Bradley,Thank you very much for your visit.We appreciate your kind feedback and hope to see you soon again.With kind regards,Tomasz SokółFront Office Manager

10/10 Excellent

Erick, OSWEGO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 4 nights in Aug 2023
Response from Tomasz on 1 Sept 2023
Dear Erick,Your opinion means a great deal to us, we are happy your expectations were met and invite you to come back soon in Kraków to the Unicus Hotel!With best personal regards,Tomasz SokółFront Officew Manager

10/10 Excellent

Don, Amsterdam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five stars all around. Best value for money. Amazing breakfast in a cave-like setting. Service, Room, Wi-Fi and all other amenities are excellent. Sauna onsite is a plus. 1 min walk to the main shopping street and 3 minutes walk to old town. Highly recommended.
Stayed 2 nights in Aug 2023
Response from Tomasz on 28 Aug 2023
Dear Don,Thank you for your kind words and for choosing Unicus Hotel for your recent stay. We are delighted to hear that you had a fantastic experience and enjoyed your stay with us. It was a pleasure to host you. Hope to see you in the nearest future. Yours sincerely,Tomasz SokółFront Office Manager

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at the hotel a few hour early and our room was ready so the front desk staff checked us in and we were able to start enjoying our stay! Our room was upgraded and was perfect. The location of the hotel is right in the heart of the city. The included breakfast had lots of delicious options to choose from! This is the hotel we hope to stay at again for our next trip to Krakow!
Stayed 1 night in Aug 2023
Response from Tomasz on 28 Aug 2023
Dear Anthony, We appreciate you taking the time to complete a survey regarding your recent stay with us and your feedback is extremely important to us. On behalf of our entire staff here at the Unicus Hotel we would like to thank you for your comments and we hope to see you again when your travels bring you back to the area! Looking forward to welcoming you next time in our Hotel.Best regardsTomasz SokółFront Office Manager

10/10 Excellent

Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable. Breakfast was delicious. Buffet and made to order eggs, pancakes, and oatmeal. Two blocks from Town Square with many delicious dining options.
Stayed 6 nights in Aug 2023
Response from Tomasz on 28 Aug 2023
Dear Sydney, Thank you for taking the time to review your stay with us. We strive towards 100% Guest Satisfaction and your feedback is extremely important to us. The entire hotel team is looking forward to welcoming you back soon!Best regardsTomasz SokółFrpont Office Manager

8/10 Good

Rahel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Butiful location And very good hotel for alon person
Stayed 1 night in Aug 2023
Response from Tomasz on 24 Aug 2023
Dear Rahel,Thank you for your recent stay at the Unicus Hotel. We are overjoyed that our hotel met your expectations.We believe that we will be able to meet again in the future. We wish you all the best.Tomasz SokółFront Office Manager

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how convenient it was here. The breakfast buffet was excellent, the sleep here was quiet and excellent too!
Stayed 1 night in Aug 2023
Response from Tomasz on 24 Aug 2023
Dear Patricia,Thank you for your kind words and for choosing Unicus Hotel for your recent stay. We are delighted to hear that you had a fantastic experience and enjoyed your stay with us. It was a pleasure to host you. Hope to see you in the nearest future. Yours sincerely,Tomasz SokółFront Office Manager

10/10 Excellent

Teodor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great hotel,great service
Stayed 3 nights in Aug 2023
Response from Tomasz on 17 Aug 2023
Dear Teodor,Thank you for your recent stay at the Unicus Hotel. It was a pleasure to be able to serve you – we are looking forward to welcoming you back again.With very best regards from historical city of Cracow,Tomasz SokółFront Office Manager

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Tomasz on 9 Aug 2023
Dear Alex, We are delighted that your recent stay at the Unicus Hotel met your expectations. We are looking forward to welcoming you back in the near future again! With very best regards from Cracow and all the Unicus Team,Tomasz SokółFront Office Manager

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel Unicus August 2023
Hotel Unicus is well placed in the Old City a short walk to the main square. Generally a good hotel. The hotel has a good lift. Downside > The hotel does not have a lounge area or bar. The beds are made up in the mornings but are not dressed at night.
Stayed 3 nights in Aug 2023
Response from Tomasz on 7 Aug 2023
Dear Michael.Thank you very much for both great complements and honest opinion about our Hotel. First and foremost we are glad you enjoyed your stay :)We are aware that there is lack of some social space. We try to make up for it with helpful personnel and calming atmosphere.It's also nice to hear that you've enjoyed the location. Being in the hearth of the Old Town is one of our many advantages and comforts.With all that said we with to see you again in the future.Best regards,Tomasz SokółFront Office Manager

10/10 Excellent

David

Liked: Amenities
Friendly and central to everything
Stayed 4 nights in Jul 2023
Response from Tomasz on 2 Aug 2023
Dear David,Thank you for your kind words and for choosing Unicus Hotel for your recent stay. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you. Hope to see you in the nearest future. Yours sincerely,Tomasz SokółFront Office Manager

10/10 Excellent

jacob, ontario

Stayed 2 nights in Jul 2023
Response from Tomasz on 23 Aug 2023
Dear Jacob,Thank you very much for your visit.We appreciate your kind feedback and hope to see you soon again.With kind regards,Tomasz SokółFront Office Manager

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable apartments.
Convenient location and comfortable room despite small size. Very friendly and helpful staff.
Stayed 4 nights in Jul 2023
Response from Tomasz on 1 Aug 2023
Dear Danny,Thank you very much for your visit.Your kind feedback gives us the strength to improve further in order to keep our guests satisfied. We hope to welcome you back at the Unicus Hotel soon.With kind regards,Tomasz SokółFront Office Manager

8/10 Good

monique

Stayed 1 night in Jul 2023
Response from Tomasz on 27 Jul 2023
Dear Monique,Thank you for taking time to give us positive rating. We greatly appreciate each and every of our guest opinion, and we hope to see you next time at which we will try our best to provide you with even better experience.Best regards,Tomasz Sokół,Front Office Manager

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant location, lovely room and check at noon was an added bonus. Staff were very courteous and professional, would stay there again no problem.
Stayed 3 nights in Jul 2023
Response from Tomasz on 24 Jul 2023
Dear Craig,Thank you for your wonderful feedback. Our team takes pride in providing friendly and helpful service to ensure that our guests have a pleasant stay. We are very happy to learn you did like location, modern design and our amazing team. Furthermore, your opinion is greatly apreciated and we'd be glad to welcome you at our Hotel once more in the future.Best regardsTomasz SokółFront Office Manager

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Tomasz on 24 Jul 2023
Dear Gregory,We are glad to see you enjoyed your stay with us. We strike to always meet every expectation of our guests and are happy when such effort is met with positive rating. We look forward to seeing you again.In that spirit, we wish you more happy travels during this year.Best regards,Tomasz SokółFront Office Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Tomasz on 24 Jul 2023
Dear Mark,We greatly appreciate the positive rating you gave us.We are trilled to see you have enjoyed our hotel and professional services. It's always wonderful to see that guests had a great experience and that they were satisfied with their stay.In that spirit, we wish you many more happy travels and look forward welcoming you again in near future.Best regardsTomasz Sokół,Front Office Manager

8/10 Good

Muhammad Amin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and in a great location in the old city. The breakfast was good and had various options, but still has room for improvement. The staff were very friendly and helpful. Things that I didn't like were the fact that the room was a bit small, and the double bed was a bit larger than a single bed. Also, despite being on the top floor (4th) during the night we were woken up by drunkards in the street (I believe there was a bar somewhere near)
Stayed 2 nights in Jul 2023
Response from Tomasz on 20 Jul 2023
Dear Muhammad Amin,We thank you very much for chosing our hotel for your recent stay in Cracow.It was a great pleasure.We appreciate very much your time and consideration and willingness to share your thoughts with us.And part of it we will use as help to elevate our services.Looking forward on your next visit.On behalf of entire team,Tomasz SokółFront Office Manager

10/10 Excellent

Stephan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location right in the Center of it all. Rooms are wonderfully clean ; and the sound insulation is good enough not to have to be worried about the street noises at all. The concierge service was extremely helpful, especially for restaurant suggestion (which can be tricky due to the "touristy" nature of many places) - they do not recommend that they themselves have not tried, and hit it right on the spot when we wanted to have some local cuisine.
Stayed 3 nights in Jul 2023
Response from Tomasz on 19 Jul 2023
Dear Stephan,Thank you for staying with us and for your amazing review. We would be happy to welcome you back at the Unicus Hotel in the near future again.We are sending you best personal regard from Cracow!Tomasz SokółFront Office Manager

10/10 Excellent

Paul, Georgetown

Travelled with family
The location was great as the Old Town is very walkable from the hotel. The staff was helpful and professional.
Stayed 3 nights in Jul 2023
Response from Tomasz on 19 Jul 2023
Dear Paul,Thank you for your recent stay at the Unicus Hotel. It has been a real pleasure for us to host you. Meeting expectations and needs of our guests with success and having such a great feedback is a fine encouragement for our staff and management. We would be happy to welcoming you in our hotel the next time. With kind regrds,Tomasz SokółFront Office Manager

4/10 Poor

Rafael

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Beautiful hotel, right in town; but air conditioning did not work and drunks screaming until 5 am just outside hotel. Old air conditioning system!
Stayed 1 night in Jul 2023
Response from Tomasz on 19 Jul 2023
Dear Rafael,Thank you very much for your stay in Hotel Unicus. We appreciate you taking the time to complete a survey regarding your stay with us. We are sorry that your stay did not meet all your expectations. We encourage you to report any inconvenience during your stay at the hotel reception, we always try to respond immediately to improve the comfort of your stay. Regarding the noise outside, unfortunately sometimes it is impossible to keep the room perfectly quiet, due to our location sometimes it is too loud outside and even double glazed windows are not able to stop the noise. I hope that did not had to much impact on your whole trip to our beautiful city.Looking forward to welcoming you next time during your visit in Cracow.Best regards,Tomasz SokółFront Office Manager

10/10 Excellent

Aleksander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and superb staff. Hats off to the whole staff! The service was simply excellent. I was impressed with the overall experience of the hotel.
Stayed 2 nights in Jun 2023
Response from Tomasz on 12 Jul 2023
Dear Aleksander,Thank you for staying with us and for your amazing review. We would be happy to welcome you back at the Unicus Hotel in the near future again.We are sending you best personal regard from CracowTomasz SokółFront Office Manager