Absolutely terrible porter! The man that delivered my luggage was named "Justin", could tell from his shocking attitude that he didn't really want to do the job. Went through the room intro singing and asked if I had any questions. When faced with an enquiry that he didn't know the answer to, just kept saying "thank you", ignored me and walked out. Could see him laughing in the mirror as he closed the door.
Also, had another incident where the "Langham Service" took one hour to email the in-room dining menu, and food took another hour to arrive. At the end the club sandwich / fries arrived cold and stale. The hotel's excuse was that they were at capacity, which is unreasonable given the premium charged for NYE night, one would expect that excess to be spent on ensuring guest experience remain consistent (if not better) than ordinary nights.
The only staff that were up to scratch were in The Langham Club, which costs extra to access. Not sure if these staff are specifically trained or just better remunerated.
Spent circa 700 AUD per night for an exec level room, the experience fell so far below expectation. Definitely does not compare with any of the other Langham / Cordis I have stayed at, namely Jakarta / Gold Coast / Sydney Melbourne. Never experienced this level of hospitality at an alleged "five star" property before.