Title: The Pacific Sutera Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=484236&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Pacific Sutera Hotel Travelers enjoy land and water adventures at this resort near Imago Shopping Mall, with poolside relaxation awaiting after a round on the 27-hole golf course ## Photo gallery for The Pacific Sutera Hotel ![Private beach, white sand, beach umbrellas, beach towels - The Pacific Sutera Hotel (Kota Kinabalu)](https://images.trvl-media.com/lodging/1000000/490000/484300/484236/24432dc4.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/e28ec7d2-b1ef-43f8-882f-25e58ddf174c-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Terrace/patio - The Pacific Sutera Hotel (Kota Kinabalu)](https://images.trvl-media.com/lodging/1000000/490000/484300/484236/36b29cc0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor dining - The Pacific Sutera Hotel (Kota Kinabalu)](https://images.trvl-media.com/lodging/1000000/490000/484300/484236/01f3ae33.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Sea View King | Memory-foam beds, minibar, in-room safe, desk - The Pacific Sutera Hotel (Kota Kinabalu)](https://images.trvl-media.com/lodging/1000000/490000/484300/484236/032c2884.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Pacific Sutera Hotel blends adventure and relaxation. Guests enjoy a 27-hole golf course, marina, racquetball, and volleyball. Body Senses By Mandara offers massages and manicures for recovery. The property features in-room WiFi, a poolside bar, and an on-site grocery store. ## Reviews 8.4 Very good ## Popular amenities - On private beach - Pool - Spa - Parking included - Free Wi-Fi - Air-conditioning £69 includes taxes & fees 10 Mar - 11 Mar ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=484236&PinnedHotelID=484236&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=484236&PinnedHotelID=484236&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=484236&PinnedHotelID=484236&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=484236&PinnedHotelID=484236&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=484236&PinnedHotelID=484236&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=484236&PinnedHotelID=484236&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=484236&PinnedHotelID=484236&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=484236&PinnedHotelID=484236&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 11 of 11 rooms ### View all photos for Deluxe King ![Memory-foam beds, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/490000/484300/484236/6a26ab0e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King ### Highlights Air conditioning LCD TV Separate bedroom Memory foam bed Bathrobes Private bathroom Rainfall showerhead Designer toiletries - 355 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Sea View King ![Deluxe Sea View King | Memory-foam beds, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/490000/484300/484236/032c2884.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Sea View King ### Highlights Air conditioning LCD TV Memory foam bed Bathrobes Private bathroom Rainfall showerhead Designer toiletries Deep-soaking bath - Sea view - 355 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Pacific Junior Suite ![Memory-foam beds, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/490000/484300/484236/a41d72c6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Pacific Junior Suite ### Highlights Separate sitting area Air conditioning LCD TV Separate bedroom Memory foam bed Deep-soaking bath Designer toiletries Private bathroom - Golf view - 807 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed OR 2 Single Beds ### View all photos for Pacific Executive Suite ![Pacific Executive Suite | Memory-foam beds, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/490000/484300/484236/2e9efa86_edited_d385.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Pacific Executive Suite ### Highlights Separate sitting area Air conditioning LCD TV Separate bedroom Memory foam bed Bathrobes Private bathroom Rainfall showerhead - Sea view - 1130 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed OR 2 Single Beds ### View all photos for Deluxe Twin ![Deluxe Twin | Memory-foam beds, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/490000/484300/484236/e231ae82.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin 10.0 Exceptional 2 reviews ### Highlights Air conditioning LCD TV Separate bedroom Memory foam bed Bathrobes Private bathroom Rainfall showerhead Designer toiletries - 355 sq ft - 1 bedroom - Sleeps 3 - 2 Single Beds ### View all photos for Premium Sea View King ![Room amenity](https://images.trvl-media.com/lodging/1000000/490000/484300/484236/f77f229f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Sea View King ### Highlights Air conditioning LCD TV Memory foam bed Bathrobes Private bathroom Rainfall showerhead Designer toiletries Deep-soaking bath - Sea view - 330 sq ft - Sleeps 4 - 1 King Bed ### View all photos for Family Room ![Family Room | Memory-foam beds, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/490000/484300/484236/f01fdb3a_edited_69a9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Air conditioning LCD TV Separate bedroom Memory foam bed Deep-soaking bath Designer toiletries Private bathroom Hairdryer - Golf view - 720 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 2 Single Beds ### View all photos for Premium King ![Memory-foam beds, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/490000/484300/484236/6a26ab0e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium King ### Highlights Balcony Air conditioning LCD TV Separate bedroom Memory foam bed Bathrobes Private bathroom Rainfall showerhead - Golf view - 355 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Sea View ![Deluxe Sea View | Memory-foam beds, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/490000/484300/484236/8a410c96.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Sea View ### Highlights Air conditioning LCD TV Separate bedroom Memory foam bed Bathrobes Private bathroom Rainfall showerhead Designer toiletries - Sea view - 1 bedroom - Sleeps 3 - 2 Single Beds ### View all photos for Premium Twin ![Memory-foam beds, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/490000/484300/484236/60bd8d01.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Twin ### Highlights Air conditioning LCD TV Separate bedroom Memory foam bed Bathrobes Private bathroom Rainfall showerhead Designer toiletries - Golf view - 1 bedroom - Sleeps 2 - 2 Single Beds ### View all photos for Premium Sea View Twin ![Premium Sea View Twin | Memory-foam beds, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/490000/484300/484236/4bbf67ae.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Sea View Twin ### Highlights Air conditioning LCD TV Memory foam bed Bathrobes Private bathroom Rainfall showerhead Designer toiletries Deep-soaking bath - Sea view - Sleeps 4 - 2 Single Beds ## You may also like Ad ![2 restaurants, breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/16000000/15200000/15193700/15193612/4b381a7b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Kota Kinabalu Downtown Kota Kinabalu - Pool - Kids’ pool - Restaurant - Air-conditioning 9.2 Wonderful 995 reviews £77 includes taxes & fees 17 Mar - 18 Mar [](https://www.expedia.co.uk/Kota-Kinabalu-Hotels-Hilton-Kota-Kinabalu.h15193612.Hotel-Information?chkin=2026-3-17&chkout=2026-3-18&rm1=a2®ionId=602&destination=Kota Kinabalu&destType=MARKET&latLong=5.978758,116.072873&searchId=dff0848a-2f2c-4222-828c-69f8a01aa2d0&top_cur=GBP) Ad ![In-room safe, desk, laptop workspace, blackout curtains](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/50000/48700/48661/5e9e4278_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Shangri-La Rasa Ria, Kota Kinabalu Tuaran - 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On private beach - Pool - Spa - Kids’ pool 9.2 Wonderful 1,000 reviews £161 includes taxes & fees 19 Mar - 20 Mar [](https://www.expedia.co.uk/Kota-Kinabalu-Hotels-Shangri-La-Tanjung-Aru.h2388.Hotel-Information?chkin=2026-3-19&chkout=2026-3-20&rm1=a2®ionId=602&destination=Kota Kinabalu&destType=MARKET&latLong=5.978758,116.072873&searchId=dff0848a-2f2c-4222-828c-69f8a01aa2d0&top_cur=GBP) Ad ![Rooftop bar, ocean views, open daily](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/122000000/121690000/121680900/121680843/745be36e_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sheraton Kota Kinabalu Downtown Kota Kinabalu - Pool - Free Wi-Fi - Restaurant - Air-conditioning £112 includes taxes & fees 28 Feb - 1 Mar [](https://www.expedia.co.uk/Kota-Kinabalu-Hotels-Sheraton-Kota-Kinabalu.h121680843.Hotel-Information?chkin=2026-2-28&chkout=2026-3-1&rm1=a2®ionId=602&destination=Kota Kinabalu&destType=MARKET&latLong=5.978758,116.072873&searchId=dff0848a-2f2c-4222-828c-69f8a01aa2d0&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKota-Kinabalu-Hotels-The-Pacific-Sutera-Hotel.h484236.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKota-Kinabalu-Hotels-The-Pacific-Sutera-Hotel.h484236.Hotel-Information) ## About the area Located on a private beach, The Pacific Sutera Hotel is in Downtown Kota Kinabalu neighbourhood and is connected to the convention centre. Sutera Harbour and Jesselton Point Ferry Terminal are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Imago Shopping Mall and Anjung Samudera. Travelling with kids? Don't miss Lok Kawi Wildlife Park. Looking to get your feet wet? Scuba diving and snorkelling adventures can be found near the property. [Visit our Kota Kinabalu travel guide](https://www.expedia.co.uk/Kota-Kinabalu.dx602) [View more Resorts in Kota Kinabalu](https://www.expedia.co.uk/Kota-Kinabalu-Hotel-Resorts.d602-aaHotelResorts.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C5.96522%2C116.05803&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=zXMJWi7Ck4sw-ZDgfSx4hWzcXWY=) 1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100 ### What's nearby - ![This was taken after a quick walk from the Philippine market 6km away around 7am. #kotakinabalu #sunrise #waterfront #imagoKK #KK #Sabah](https://images.trvl-media.com/place/602/a9bef375-bc41-4e53-b65f-e016615ff8f2.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Imago Shopping Mall 14 min walk \- 0.8 miles - Sutera Harbour 3 min walk \- 0.2 miles - Gleneagles Hospital 9 min walk \- 0.5 miles - Sabah State Mosque 17 min walk \- 0.9 miles - Centre Point 4 min drive \- 1.8 miles ### Getting around - Tanjung Aru Station 3 min drive - Kota Kinabalu (BKI-Kota Kinabalu Intl.) 12 min drive ### Restaurants - Restoran Grill Fish 7 min walk - Al Fresco 10 min walk - Sutera Harbour Resort 2 min walk - Grace Point (Food Court) 13 min walk - D' Lengkuas 16 min walk ## About this property ### The Pacific Sutera Hotel Luxury family-friendly resort near Sutera Harbour Located close to Imago Shopping Mall and Sabah State Mosque, The Pacific Sutera Hotel provides a golf course, a marina and a swim-up bar. Get out on the links at this resort and enjoy amenities such as a driving range and golf lessons. Treat yourself to aromatherapy, a massage or a facial at Body Senses By Mandara, the on-site spa. Yoga classes and fitness classes are offered at the gym; other things to do include volleyball and racquetball/squash. Stay connected with free in-room WiFi, and guests can find other amenities, such as a poolside bar and a corner/local shop. Additional perks include: - 3 outdoor pools and a children's pool, along with a waterslide, sunloungers and pool umbrellas - Free self-parking - Buffet breakfast (surcharge), a free shopping centre shuttle and 3 indoor tennis courts - Supervised childcare (surcharge), tennis lessons on-site and meeting rooms - Guest reviews speak highly of the helpful staff Room features All 500 rooms offer comforts, such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and bathrobes. More amenities include: - Memory foam beds and rollaway/extra beds (surcharge) - Rainfall showers, designer toiletries and deep-soaking baths - LCD TVs with premium channels - Electric kettles, daily housekeeping and desks ## Similar properties ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/1000000/530000/523800/523743/a886f034.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Magellan Sutera Resort Downtown Kota Kinabalu - On private beach - Pool - Hot tub - Spa 8.4 Very good 1,000 reviews £107 includes taxes & fees 9 Mar - 10 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-09&endDate=2026-03-10&selected=523743&PinnedHotelID=523743&HadPinnedHotel=true®ionId=-1&adults=2) ![In-room safe, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/1000000/50000/48700/48661/bbb20940.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Shangri-La Rasa Ria, Kota Kinabalu Tuaran - On private beach - Pool - Breakfast included - Spa 9.2 Wonderful 1,002 reviews £135 includes taxes & fees 7 Mar - 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23 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=5416780&PinnedHotelID=5416780&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/43000000/42670000/42662200/42662133/w8637h5709x0y5-460182af.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express Kota Kinabalu City Centre by IHG Downtown Kota Kinabalu - Breakfast included - Parking included - Free Wi-Fi - Restaurant 9.2 Wonderful 222 reviews £53 includes taxes & fees 10 Mar - 11 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-10&endDate=2026-03-11&selected=42662133&PinnedHotelID=42662133&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-13&endDate=2026-03-14&selected=484236&PinnedHotelID=484236&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=484236,523743,48661,2388,11306) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Free shopping centre shuttle - Free self parking on site - Limited on-site self parking - Wheelchair-accessible parking and van parking available ### Food and drink - Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 80 for adults and MYR 40 for children - A poolside bar - A swim-up bar - Snack bar/deli ### Things to do - 27-hole golf course - 3 indoor tennis courts - 3 outdoor pools - 3 outdoor tennis courts - Arcade/game room - Billiards/pool table - Children's club - Children's pool - Fitness classes - Full-service spa - Golf - Golf driving range - Golf lessons - Gym - Playground - Racquetball/squash - Sauna - Tennis lessons - Volleyball - Waterslide - Yoga classes ### Family friendly - 3 outdoor pools - Arcade/game room - Babysitting (surcharge) - Children's club (surcharge) - Children's pool - Grocery/convenience store - Laundry facilities - Playground - Rollaway/extra bed (surcharge) - Snack bar/deli - Supervised activities for children (surcharge) - Waterslide ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Grocery/convenience store - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Business centre - Conference space - Meeting rooms ### Outdoors - Beach towels - Beach umbrellas - Garden - In a state park - Marina - On a private beach - On the boardwalk/promenade - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - Aromatherapy - Facials - Hot tub - Manicures/pedicures - Massage - Sauna - Spa treatment rooms ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 10 accessible parking spaces - Grab bar near toilet - Lift - Magnifying mirror - Phone accessibility kit - Valet for wheelchair-equipped vehicles - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible van parking ### More - 1 building - 12 floors - Banquet hall - Built in 1999 - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Bedsheets provided - Memory foam mattress - Rollaway/extra bed (surcharge) ### Bathroom - Bidet - Deep soaking bathtub - Designer toiletries - Dressing gowns - Hair dryer - Rainfall showerhead - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - LCD TV with premium cable/satellite channels ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Desk - Free daily newspapers - Iron/ironing board - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Late check-in subject to availability Late check-in fee for check-in between noon and 6:00 PM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools Guests booked in a Malaysian Residents room type must present valid ID at check-in. The property reserves the right to amend the rate if valid proof is not provided. All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for MYR 180.0 per night. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately MYR 80 for adults and from MYR 40 for children - Late check-in fee for check-in between noon and 6:00 PM - Rollaway bed fee: MYR 180.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts major credit cards, debit cards and cash Cashless transactions are available This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention No pets and no service animals are allowed at this property A car is not required for transport to and from this property ### Property is also known as Hotel Pacific Sutera Pacific Sutera Pacific Sutera Hotel Pacific Sutera Hotel Kota Kinabalu Pacific Sutera Kota Kinabalu Sutera Hotel Sutera Pacific Sutera Pacific Hotel The Pacific Sutera Resort The Pacific Sutera Hotel Resort The Pacific Sutera Hotel Kota Kinabalu The Pacific Sutera Hotel Resort Kota Kinabalu ## Frequently asked questions ### Does The Pacific Sutera Hotel have a pool? ### How much does it cost to stay at The Pacific Sutera Hotel? ### Is The Pacific Sutera Hotel pet-friendly? ### How much is parking at The Pacific Sutera Hotel? ### What time is check-in at The Pacific Sutera Hotel? ### What time is check-out at The Pacific Sutera Hotel? ### Where is The Pacific Sutera Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Pacific Sutera Hotel Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.4 Cleanliness ### 8.4 Location ### 8.2 Staff & service ### 8.2 Property conditions & facilities 10 - Excellent 438 8 - Good 356 6 - Okay 123 4 - Poor 47 2 - Terrible 36 ## Reviews ### 8/10 Good #### Susan 5 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Very friendly staff Cleaning room every day with fresh towels ![](https://a.travel-assets.com/ugc/hotel-reviews/67acddd8-95d5-4e84-ba53-0888371ccfed-1762326169969.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Susan Stayed 19 nights in Oct 2025 ### 10/10 Excellent #### Troy 14 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great family friendly hotel ##### Troy Stayed 8 nights in Jul 2025 ### 10/10 Excellent #### Colby 1 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic dinner and breakfast, beautiful property, super clean ##### Colby Stayed 1 night in May 2025 ### 10/10 Excellent #### Juariyah 11 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities Smooth check in process and beautiful place. ##### Juariyah Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Gerrad De 18 Jul 2024 Liked: Cleanliness, staff & service, amenities Convenient location close to local malls, attractions and the airport. ##### Gerrad De Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### FAITH 22 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities A resort for relaxing and chill… ##### FAITH Stayed 1 night in Mar 2024 ### 10/10 Excellent #### ?? 18 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I like all of this hotel such as room condition, swimming pool and even staff there. I highly recommend this hotel to other people who are looking for hotels in Kota Kinabalu. ##### ?? Stayed 2 nights in Aug 2023 ### 6/10 Okay #### Wan Masjaina 3 Jun 2025 Liked: Property conditions & facilities Nice view. Facing the ocean. The service is inconsistent, you will get a very good service one day and a very bad one the next day from hotel and on site restaurant employees. ##### Wan Masjaina Stayed 5 nights in May 2025 ### 10/10 Excellent #### Douglas 29 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very helpful and efficient staff ##### Douglas Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Jeevaraj 8 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excellent staff assistance ##### Jeevaraj Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Juri 14 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities All staffs are so kind. ##### Juri Stayed 2 nights in Aug 2024 ### 8/10 Good #### francois-xavier le 22 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities an incredible view and sunset on the islands. Next to marina and boats to the islands. Very generous breakfast and nice designed swimming pool. A small beach that needs to be cleaned ##### francois-xavier le Stayed 5 nights in Aug 2024 ### 8/10 Good #### Verified traveller 13 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### First choice in KK Old hotel, though well maintained. Great view, nice environment. Highly recommended. Will come back again. ##### Verified traveller Stayed 3 nights in Jun 2024 ### 8/10 Good #### Sieds 24 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a relaxing time, the resort is very nice and the people are helpful and friendly. Personally, we think that drinking water should be available without costs. ##### Sieds Stayed 3 nights in Nov 2023 ### 2/10 Terrible #### David 17 May 2025 Disliked: Staff & service, amenities, property conditions & facilities Bad customer service. No proper restaurants. ##### David Stayed 2 nights in May 2025 ### 10/10 Excellent #### jason 31 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Friendliness of the hotel staff especially the front desk during check in and check out. Staffs are helpful too. No complaints, but keep up the good work ##### jason Stayed 1 night in May 2024 ### 8/10 Good #### Verified traveller 12 Jun 2024 #### Kids friendly hotel Fast check in and out process. Beautiful views from every spot. Very nice room service. Breakfast is average because the variety of food is below expectation. Room make up service is average. They need to ventilate more the rooms and use the vacuum for the carpets. Horizons Bar is really noisy. The best of the hotel is its pool and the direct connection with Magelan hotel as you can use both facilities. Overall is nice for families with little kids. ![](https://a.travel-assets.com/ugc/hotel-reviews/FBBC649DF846F8F91B9C8569691DB30D046F10891718185680224.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/AB03CC29B54AF89F815E8E062BD2EC296E50CCFE1718185676733.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/FBFCF02F9506B52A9A07AB02C5110B08689094F01718185668280.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/05A209A9F8108ACEAE0724B28C8DAFFC952F62611718185667338.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 4 nights in Jun 2024 ### 4/10 Poor #### Verified traveller 8 Dec 2024 Liked: Cleanliness, room comfort Since I was accompanying my husband on a business trip, I spent a lot of time in the room. There were no English movie channels on the TV. But the Fitness centre was good. Nice place to walk around the hotel also. I had to ask the room service staff for replenishments to the coffee and tea. And the electricity kept on going off. I had to call the maintenance staff several times. The lift was open to anyone walking in. No need to flash your room key. That was very unsafe. ##### Verified traveller Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Eleni 11 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities Such a great resort! ##### Eleni Stayed 5 nights in Jun 2024 ### 10/10 Excellent #### WIN 23 Jan 2023 Liked: Staff & service, amenities, property conditions & facilities Very nice place conveniently located in KK. ##### WIN Stayed 1 night in Jan 2023 ### 10/10 Excellent #### DONGHOON 6 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities very good place ##### DONGHOON Stayed 4 nights in Jun 2023 ### 6/10 Okay #### FU 27 Sept 2025 Liked: Property conditions & facilities, room comfort the lobby is very old. WiFi wasn’t usable in the evening and the service line can’t get through for 1hr time. I have to head down to reception to get support. Room was ok. ##### FU Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Fai 5 Jul 2024 Liked: Cleanliness, amenities, property conditions & facilities Access Location Beach ##### Fai Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Julie 3 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities very good location,friendly.and helpful staff it woulf be better can provide some instant coffee or tea bags in room daily, ij.general we enjoyef our staying. thanks ! ##### Julie Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Hangsoo 20 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities Sooooo nice people are working here. Every minute I stayed here was quite impressive. 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