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Overview of Sutera Sanctuary Lodges at Kinabalu Park

Photo gallery

Living area
Terrace/patio
Terrace/patio
View from Room
View from Room

Sutera Sanctuary Lodges at Kinabalu Park

3 out of 5

4.1/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Parking included
  • Restaurant
  • Breakfast Available
  • Bar
  • Laundry
  • Room service

Cleaning and safety practices

  • Cleaned with disinfectant
  • Personal protective equipment
  • Social distancing

Explore the area

    Popular LocationMount Kinabalu Park Entrance14 min walk
    Popular LocationKundasang War Memorial51 min drive
    Popular LocationDesa Cattle Dairy Farm74 min drive

Choose dates to view prices

  • Liwagu Suite

    5/5 guest room rating

    Room amenities

    • 753 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsLiwagu Suite
  • Peak Lodge

    Room amenities

    • 1044 sq ft
    • Mountain view
    • Sleeps 6
    • 1 King Bed and 2 Single Beds
    More detailsPeak Lodge
  • Grace Hostel (3 Set Bunk Beds)

    Room amenities

    • 237 sq ft
    • Sleeps 6
    • 3 Single Bunk Beds
    More detailsGrace Hostel (3 Set Bunk Beds)
  • Hill Lodge

    5/5 guest room rating

    Room amenities

    • 323 sq ft
    • Mountain view
    • Sleeps 2
    • 2 Single Beds OR 1 King Bed
    More detailsHill Lodge
  • Grace Hostel (2 Set Bunk Beds)

    Room amenities

    • 237 sq ft
    • Sleeps 4
    • 2 Single Bunk Beds
    More detailsGrace Hostel (2 Set Bunk Beds)
  • Rock Twin Share (Shared Dormitory)

    5/5 guest room rating

    Room amenities

    • 108 sq ft
    • Sleeps 2
    • 2 Single Beds
    More detailsRock Twin Share (Shared Dormitory)
  • Summit Lodge

    Room amenities

    • 1023 sq ft
    • Mountain view
    • Sleeps 4
    • 1 King Bed and 2 Single Beds
    More detailsSummit Lodge
  • Garden Lodge

    Room amenities

    • 1346 sq ft
    • Mountain view
    • Sleeps 4
    • 1 King Bed and 2 Single Beds
    More detailsGarden Lodge
  • Nepenthes Suite

    5/5 guest room rating

    Room amenities

    • 753 sq ft
    • Sleeps 3
    • 1 King Bed OR 2 Single Beds
    More detailsNepenthes Suite
  • Nepenthes Villa

    5/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 5
    • 1 King Bed and 2 Single Beds
    More detailsNepenthes Villa
  • Rajah Lodge

    Room amenities

    • 4564 sq ft
    • Mountain view
    • Sleeps 10
    • 1 King Bed, 2 Queen Beds and 2 Single Beds
    More detailsRajah Lodge
  • Kinabalu Lodge

    Room amenities

    • 2239 sq ft
    • Mountain view
    • Sleeps 8
    • 1 Queen Bed, 2 Single Beds and 1 King Bed
    More detailsKinabalu Lodge

About this area

Ranau

Located in Ranau, Sutera Sanctuary Lodges at Kinabalu Park is in a national park. Mount Kinabalu National Park and Mount Kinabalu Park Entrance reflect the area's natural beauty and area attractions include Arnab Village and Kokob Rafflesia Conservation Garden.
Popular Location

What's nearby

  • Mount Kinabalu Park Entrance - 14 min walk
  • Sosodikon Hill Kundasang - 12 min drive
  • Mount Kinabalu Golf Club - 27 min drive
  • Kundasang War Memorial - 51 min drive
  • Desa Cattle Dairy Farm - 74 min drive

Getting around

  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 76 min drive

Restaurants

  • Balsam Cafe — 1 min walk
  • Liwagu Restaurant — 1 min walk
  • Livagu Restaurant - 3 min walk
  • Sutera Sanctuary Lodges - 9 min walk
  • Panataran - 13 min walk
View in a map

About this property

Sutera Sanctuary Lodges at Kinabalu Park

3-star hotel, walk to Mount Kinabalu National Park
2 restaurants, a bar/lounge and a coffee shop/café are available at this smoke-free hotel. Self parking is free. Other amenities include a snack bar/deli, concierge services and laundry facilities. All 35 rooms feature thoughtful touches such as bathrobes and slippers, along with room service and coffee/tea makers. Other amenities available to guests include free bottled water, hairdryers and showers.
Sutera Sanctuary Lodges at Kinabalu Park offers 35 forms of accommodation with complimentary bottles of water and coffee/tea makers. Bathrooms include a shower, bathrobes, slippers and hairdryers. A nightly turndown service is provided and housekeeping is offered on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows regional sanitisation guidelines of Safe & Clean (Malaysia)
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Free off-site parking

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MYR 55 for adults and MYR 27.50 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Hiking/biking trails

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Malay

Outdoors

  • BBQ grill(s)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility

More

  • Smoke-free property

Room amenities

Bathroom

  • Bathrobes
  • Hairdryer
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Slippers
  • Turndown service

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The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for MYR 115.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 55 for adults and MYR 27.50 for children (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: MYR 115.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Sutera Sanctuary Lodges Kinabalu Park Ranau
Kinabalu Park Hotel
Kinabalu Park Hotel Ranau
Kinabalu Park Ranau
Sutera Sanctuary Lodges Kinabalu Park
Sutera Sanctuary Kinabalu Park Ranau
Sutera Sanctuary Kinabalu Park
Sutera ctuary Kinabalu Park
Sutera Sanctuary Lodges at Kinabalu Park Hotel
Sutera Sanctuary Lodges at Kinabalu Park Ranau
Sutera Sanctuary Lodges at Kinabalu Park Hotel Ranau

Frequently asked questions

Can I cancel my reservation for free at Sutera Sanctuary Lodges at Kinabalu Park and receive a full refund?
Yes, Sutera Sanctuary Lodges at Kinabalu Park offers free cancellation on select room rates, because flexibility matters! Please refer to Sutera Sanctuary Lodges at Kinabalu Park cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Sutera Sanctuary Lodges at Kinabalu Park?
As of 22 Jan 2021, prices found for a 1-night stay for 2 adults at Sutera Sanctuary Lodges at Kinabalu Park on 2 Feb 2021 start from £23, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Sutera Sanctuary Lodges at Kinabalu Park pet-friendly?
No, pets are not allowed at this property.
How much is parking at Sutera Sanctuary Lodges at Kinabalu Park?
Self-parking is free at this property; nearby parking is also free.
What time is check-in at Sutera Sanctuary Lodges at Kinabalu Park?
Check-in is from 2:00 PM - midnight. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
What time is check-out at Sutera Sanctuary Lodges at Kinabalu Park?
Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).
Where is Sutera Sanctuary Lodges at Kinabalu Park located?
Situated in a national park, this hotel is 0.1 mi (0.1 km) from Mount Kinabalu National Park and 7.6 mi (12.3 km) from Desa Cattle Dairy Farm.
4.1
Very good
Rating 5 - Excellent. 31 out of 83 reviews
5 - Excellent 37%
Rating 4 - Good. 39 out of 83 reviews
4 - Good 47%
Rating 3 - Okay. 9 out of 83 reviews
3 - Okay 11%
Rating 2 - Poor. 1 out of 83 reviews
2 - Poor 1%
Rating 1 - Terrible. 3 out of 83 reviews
1 - Terrible 4%

4.2/5

Cleanliness

4.1/5

Staff & service

3.9/5

Amenities

3.9/5

Property conditions & facilities

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, room comfort
Value for money
I stayed at Peak Lodge. The view is beautiful. However , the lodge is a little dated and deserves a refurbishment .overall, it's comfortable without much hassle Staff are very friendly and responsibke .I left so personal belongings behind and Azlan managed to deliver it to KK city to my friend. Thank you
Stayed 1 night in Aug 2020

4/5 Good

Travelled with family
Happy face iconLiked: Room comfort
Sad face IconDisliked: Staff & service
so disappointing
it remain the best option in Kundasang but every time maintenance and services are getting worst... this time, in one of the best villas they have, paid RM 800 for one night stay, not enough hot water for all guests to have a shower. My bed blanket had a big stain on one side. Restaurant is becoming ridiculously bad... overpriced, specially at breakfast time, doesn’t offer enough options and quality of food for the level of the Sutera resort..... RM 28 for french toasts that are just 2 slices of bread, 3 very small slices of banana (1/6 of a normal banana fruit), and and a spoon of honey!!?? I still recommend the place for a stay mostly because there are no better options but avoid the restaurant at all
Stayed 1 night in Jul 2020

4/5 Good

Stayed 2 nights in May 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best!!!
Stayed 1 night in Mar 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the landscape. Well done beds clean and good buffet.
Stayed 1 night in Feb 2020

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