Konak Pier Shopping Mall

The hotel was clean and the rooms were good. The staff were very good and helpful. Breakfast as also good. The location is tough to reach by car. The valet parking was good but there is not really a good place to stop in front of hotel. Our air conditioning went out on day two. They gave us another room which also the air conditioning did not work on room 3 we got one that did. The location is not great there are not many restaurants near by and you will need to take a taxi or drive with limited parking to go sees things. Staff were really awesome.

Staff were very helpful, hotel is beautiful, great location. Our room was lovely, and very clean, would definitely return.

the large number of cats roaming freely throughout the hotel, including the restaurants, bars, room corridors and even balconies. You need to be very careful not to let them enter your room. Every time we ate at the restaurants, there were around 5–10 cats walking around, jumping up and trying to get food from guests. This was uncomfortable and not pleasant at all, especially when trying to enjoy a meal. Taxis are not allowed to come directly to the hotel entrance. You have to walk approximately 1.5 km to the security gate to catch a taxi, even if you have already booked one to pick you up. Alternatively, you need to ask reception to arrange a ride to the gate. Every time we asked, we were told it would take another 10 minutes for someone to come and take us there. This was very inconvenient, especially when guests are simply trying to get a taxi.