Kona Palisades Holidays from £1,548

I recently booked a trip through Expedia, drawn by the promise of an ocean-view room at a beautiful resort. However, upon arrival, I was surprised to learn that the tower we had been assigned to was under renovation — complete with scaffolding blocking the view and construction noise scheduled daily from 8 a.m. to 4 p.m. This critical information was never disclosed during the booking process on Expedia. Had the hotel’s front desk staff not informed us at check-in, we would have unknowingly walked into a situation far from the relaxing beach experience we envisioned. Fortunately, the hotel staff was incredibly helpful and upgraded us to a room in a different tower, away from the construction, with a truly stunning view. Their excellent service salvaged what could have been a very disappointing start to our vacation. While we’re grateful to the hotel for their honesty and hospitality, we’re very disappointed in Expedia for not providing full disclosure. When booking a vacation, transparency is key — and this experience has made us hesitant to trust Expedia with future travel plans.

Great staff and facility definitely recommend!!!

I’m almost afraid to review this place because it was so nice and I don’t want others to know about it. The place was beautiful. The room was clean and well-equipped ed. They have self-serve laundry on site with four washing machines and dryers. The staff was wonderful. Only downside is all the food options close early (around 9) so be prepared for that. there is a grocery store down the street though so you can stock up there. The beach was nice. It was wonderful Would definitely stay again.

Best hotel experience I ever had! Great location, great staffs!! I will definitely come back again.

Everything was great. The pool was nice. The condo was big and spacious. The only thing that was annoying was one of the employees in the check in office wouldn’t give us pool towel on our last day. My flight didn’t leave until 10pm. So we left our luggage at the resort. We were going to enjoy the pool until we were leaving for the airport. But the employee said no we can’t give you towels. This is something we don’t do. Everything was great until that. Kind of gave me a bad taste in my mouth on our way out.