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Reviews of Giannoulis – Cavo Spada Luxury Sports & Leisure Resort & Spa

5 out of 5
Giannoulis – Cavo Spada Luxury Sports & Leisure Resort & Spa
Rapaniana Kolymbari, Platanias, Crete Island

Reviews

8.4

Very good

Rating 10 - Excellent. 59 out of 124 reviews" "
Rating 8 - Good. 40 out of 124 reviews" "
Rating 6 - Okay. 18 out of 124 reviews" "
Rating 4 - Poor. 2 out of 124 reviews" "
Rating 2 - Terrible. 5 out of 124 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing. definitely going to be back and cannot wait!
Stayed 1 night in Oct 2021
Response from gmcavospada on 14 Oct 2021
Dear Frances good afternoon from Giannoulis Cavo Spada Luxury Sports & Leisure Resort & Spa. We are much obliged for your kind comments. We can not wait to welcome you back as well. Always Yours Giannoulis Hotels

10/10 Excellent

Hadas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!!
Beautiful hotel , we had a wonderdul time!!! The staff was amazing and very helpful. The food was great fresh and tasty. The pool bar is awsone the bartender is a pro and he prepares good drinks. I highly recommend !!!
Stayed 3 nights in Sep 2021
Response from gmcavospada on 28 Sept 2021
Dear Mr.Hadas good morning from Giannoulis Cavo Spada Luxury Sports & Leisure Resort & Spa. We are much obliged for your kind review. Our wish is to welcome you back the near future. Giannoulis Hotels

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from gmcavospada on 8 Sept 2021
Dear Sara good Afternoon from Giannoulis Cavo Spada Luxury Sports & Leisure Resort & Spa. All Cavo Spada team send you their warmest greetings. We wish to welcome you back soon. Best Regards, Giannoulis Hotels

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service—the staff is super nice, good facilities and very good location. Lots of local restaurants within 10-15 minute walk as well so you can eat off the resort if you wish.
Stayed 8 nights in Aug 2021
Response from gmcavospada on 21 Aug 2021
We are so happy to receive your kind review. All Cavo Spada Team is so grateful. We wish to welcome you back many times and share more beautiful moments together. Giannoulis Hotels

10/10 Excellent

Andre, Oxford

Liked: Cleanliness, staff & service
So friendly and welcoming. Staff were very helpful. Plenty of space to relax. Great sports facilities.
Stayed 6 nights in Jul 2019
Response from Giannoulis Hotels & Resorts on 27 Jul 2019
Dear Andre, Thank you much for your compliments and for your excellent scoring!!! We are happy to hear that enjoy our sports facilities during your stay with us! We hope that you will give us the chance to welcoming you again in the near future. Best regards The management

10/10 Excellent

Sharon, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018
Response from Giannoulis Hotels & Resorts on 18 Oct 2018
Dear Mrs. Sharon, Thank you very much for your excellent scoring. We hope that you will give us the chance to welcoming you back again in the near future. Warmest regards, The management

6/10 Okay

Mam, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The weather turned so we didn’t get to take advantage of the beach and pool. Things looked nice but a bit of a sterile vibe about the place. The staff were not so accommodating about dining in the restaurant and we were finally seated and ignored for almost an hour before a waitress acknowledged us. She was friendly and saved the day. The power went out when we tried to check out and the front desk were not helpful or trying to come up with a solution but instead insisted on cash with no apology It just left a sour taste. If you are in to organized scheduling with activities sports and fitness it likely would suit your taste. Rooms were very clean and nice though and beds comfortable.
Stayed 1 night in Sep 2018
Response from Giannoulis Hotels & Resorts on 3 Oct 2018
Dear Mam, Thank you very much for taking the time to review us. The feedback of our guests is very important to us in order to upgrade our services to the highest level. Firstly, we would like to apologize about the issue faced during your check out. However our staff members are always doing their best in order to serve all of our guests without delays. Moreover, regarding the delay at our restaurant, we would like to notice that due to the bad weather conditions all of our guests decide to have their meal in the indoor area of our restaurant and it was impossible to avoid some delays. Finally, we would like to thank you for your kind words about the cleanness and our beds. We hope that you will give us a second chance to welcoming you again in the near future. Best regards, The management.

8/10 Good

Daria

Overall nice
The staff was very friendly and helpful, our stay was very nice. The only negative comment would be regarding the mop trolleys waking us up each morning. As the corridor floors are covered with tiles, the cleaning ladies were making some noise when wheeling the mop buckets. The place was kept very clean though.
Stayed 9 nights in Aug 2018
Response from Giannoulis Hotels & Resorts on 13 Sept 2018
Dear Daria, Thank you very much for your review and for choosing to spend your summer holidays here with us! We are happy to read that you had a pleasant stay here with us. Regarding your comment about the noise which comes from trolleys, we would like to inform you that the management and the staff of our resort are already informed about it in order to proceed with all the necessary moves. We hope that you will give us the chance to welcoming you again in the near future. Warmest regards, The management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, great staff, great everything! We left another crappy hotel after one night and so happy we did!!
Stayed 4 nights in Jul 2018
Response from Giannoulis Hotels & Resorts on 13 Jul 2018
Dear Guest, Thank you very much for your excellent scoring and for your kind words!! We hope that you will give us the chance to welcoming you again in the near future! Warmest Regards

10/10 Excellent

Rasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel close to the beach
the hotel is amazing and the staff is great, the pool is very nice so about the kids pool, rooms are very clean, i have really enjoyed my staying there and i do recommend this hotel.
Response from Giannoulis Hotels & Resorts on 28 Nov 2016
Dear Rasha, Thank you so much for your lovely review and for all of your compliments. We are glad to learn that you had such a pleasant stay here with us. Finally we would like to thank you for the recommendation of our resort to other travelers and to inform you that we are already looking forward to seeing you again in the near future. Best regards, The management.

6/10 Okay

David

Disliked: Staff & service
Cold, unfriendly staff and no customer service
We enjoyed our stay but it had everything to do with being on vacation and nothing to do with service. Customer service simply doesn't seem to be a thing. For a 5 star resort, I'd expect being greeted with a smile and a "how are you" by most, if not everyone. Every request came across like a "favor" which again doesn't make sense considering how much we paid to stay there, staying in their most expensive room. One waitress would even often suck her teeth as she came to clean our table. The managers are nice but really need to train their staff on being courteous. We've stayed at probably hundreds of resorts and always enjoy having the chance to interact with the staff and get to know them. The staff here was cold and unfriendly and it did affect our experience. We did come across a couple of exceptions which was refreshing but really wished people were simply nicer! The rooms were fine, generally clean with a few exceptions and the food at the restaurant was good. It was nice to see they they incorporate Greek food in the menu and would have been nice to hear Greek music too in the halls rather than American music.
Response from General Manager on 28 Nov 2016
Dear Guest, Thank you very much for your review and for your feedback. We are really happy to hear that you generally had a pleasant stay in our resort. However, regarding your notice about our staff members, we would like to inform you that the satisfaction of our guests is the first priority for us and we are sorry to learn that our kindness did not meet your expectations. The management and the staff are already informed about all of your comments and they are looking forward to give them a second chance in the near future. Best regards, The management.

6/10 Okay

Verified traveller

Liked: Staff & service
Cava Spada
It was ok. That is all I can say
Response from Giannoulis Hotels on 25 Jan 2016
Dear Guest, Thank you very much for taking time to rate us. It will be very useful if you provide us more information about your experience of your stay in our resort. The opinion of our guests is very important to us in order to upgrade our services to the highest level. We are looking forward to welcoming you again in the near future. Best regards The management.

4/10 Poor

Michael, Edmonton AB

Liked: Staff & service, room comfort
Downward spiral
The resort itself is quite nice. The rooms are clean and very well maintained it seemed as though the towels where replaced and the beds made right after we finished using them. The majority of the staff where very kind and helpful. The real drawback for us was the "all-inclusive" package, and the quality of the food. We realized very quickly that it wasn't as all inclusive as we where used to in the Caribbean. We got a very limited selection of drinks and couldn't have anything with fresh fruit. This was a major problem since I'm diabetic and can't drink any of the sugary juices. All I had wanted was gin, and soda water with a squeeze of fresh lime which I was told was not possible with our package. Our next experience was of the dinner buffet. It was a decent buffet selection but nothing was really of exceptional quality. Everything tasted processed to some degree and it wasn't overly appetizing. Between the buffet and the drinks we decided to upgrade to the Ultra all inclusive so that I could get my squeeze of lime and so that we could eat at the ala'carte restaurants for lunch and supper. With the ultra our suppers were significantly better however still very underwhelming especially our last night (Sunday) when everything tasted like it was left overs from the night before (I had asked for rare veal, it came out well-done and refrigerator cold). We tried the lunch once and stuck with the buffet after that since the food was basically the same. Overall quite disappointed
Response from Giannoulis Hotels & Resorts on 2 Dec 2015
Dear mbpaul1987, Thank you very much for your preference shown in our Resort and for taking time to share you experience of your stay. Firstly, we would like to thank you for all of your kind words about our available facilities and for our staff. We are really sad to learn that our all inclusive program does not meet your needs since you have specially requires. However, detailed descriptions of all of our available board basis programs are available on our official website in order to avoid any misunderstandings. Taking the advantage, we would like to inform that gluten free menus, lactose free and diabetic menus are available at our resort. Finally, regarding your comments about our served dishes, the management and the staff of our resort are already informed about in order to proceed with all the necessary moves. Thank you very much once again for your feedback, and we are looking forward to seeing you again in the near future. Best regards.

10/10 Excellent

yair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great and eating there was like eating in restaurants everytime. The staff was very nice and the room was comfortable and had a great view. The hotel isn't located in a big city and the buses in cretes aren't very frequent so you should travel by car
Response from Giannoulis Hotels on 9 Oct 2015
Dear yair, Thank you very much for your review and for the excellent rate! We are really happy to read that you had a pleasant stay at our resort and that you enjoy all of our available facilities and services so much during your stay! The management and the staff of our resort wish you all the best and they are looking forward to welcoming you again in the near future. Best regards The management.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for a quiet break
Great food. Great for a short and quiet stay. Would not recommend for a week or longer as would get boring.
Response from Giannoulis Hotels & Resorts on 9 Oct 2015
Dear Guest, Thank you very much for taking time to review us and for your contribution. We are looking forward to welcoming you again in the near future. Best regards The management.

10/10 Excellent

Elham, Oslo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel for a typical summer holiday
It's an excellent choice for a family holiday. Hotel location is a bit far from Chania center, although you won't need to go to the city, since everything for a fantastic holiday is available in the hotel. We went just once to the Chania center, using regular local buses that pass 3 times an hour. the bus stop is just 500 meter away of the hotel and it takes 40-50 minutes, depending to traffic situation, to reach to the city. Hotel staff are very friendly and supportive. The food is brilliant, you may find variety of Greek and Italian foods in the main restaurant buffet. There is a large swimming pool at the middle of the hotel. some of the rooms are just in front of the pool and some have a smaller pool at the back yard. Ours didn't have direct access to the pool since it was in the second floor. I was happy with the room since it had a nice sea view and it was clean and calm. the rooms are sound proof. Hotel has a private beach just next to the swimming pool and there are a lot of good sunbeds available in both of the beach and pool. in the sunny weather and calm sea, the water is too transparent and you may see the sea floor and even fishes moving around you.
Response from Giannoulis Hotels on 9 Oct 2015
Dear Elham, Thank you very much for taking time to share your experience of your stay at our resort and for all of your kind words. We are glad to re see that you had a pleasant stay and we hope that you will give us the chance to welcoming you again in the near future. Best regards The management.

10/10 Excellent

eran, tel aviv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing vacation
we had a beautiful vacation with our kids the hotel is amazing the pool the kids play room the food the bar the people
Response from Giannoulis Hotels on 9 Oct 2015
Dear eran, Thank you very much for your contribution and for taking time to share your experience of your stay at our resort. We are looking forward to welcoming you again in the near future. Best regards The management.

4/10 Poor

Robert

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor Value, Poor Cleanliness
There was black mould around the bathroom tiles and toilet area. The bed and linen were fine but the cleaning was basic with little attention to detail. Some hairs by the cupboard door stayed there all holiday. Had a flood coming through the ceiling of the bathroom caused by upstairs plumbing coming apart. Now these things can happen but the reception attitude was such that they didn't seem bothered, no apology, "we'll get maintenance to have a look". Had to ask if the room would be cleaned again once fixed. If you're All Inclusive, you are treated very differently to the premium version. Very basic drinks, and I'm not talking alchoholic, really nowhere near other hotels All Inclusive for similar or less cost. Not good value for money!! Food was only warm at best, never hot and again some staff had an attitude, except if you were Greek.
Response from Giannoulis Hotels on 21 Oct 2015
Dear Robert, Thank you very much for taking time to review us and for your feedback. Firstly, we would like to apologize about the cleanness issue to your room but as you notice, situations like this can be happened during the season and the problem solved as soon as possible. Furthermore, we would like to inform you that our staff members are keep their professionalism in any case and they do not make exceptions in regards the country of each of our guest coming from. However, the management and the staff of our resort are already informed about your comment. We hope that you will give us the chance to welcoming you again in the near future. Best regards, The management.

10/10 Excellent

Graham, Cheshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous resort!
My Wife, Daughter and I had a wonderful week at the Cavo Spada and will DEFINITELY return. We were 'all-inclusive' and stayed in a deluxe double room with a sharing pool which was fabulous. The food was superb, as were the facilities and we would be happy to recommend it to anyone.
main pool
worth getting up for!
Response from Giannoulis Hotels & Resorts on 21 Oct 2015
Dear Graham, Thank you very much for your kind words and for all of your compliments!It was our pleasure to welcoming you and your family at our hotel and we are already looking forward to your next arrival which you are already planning. Best regards, The management.

10/10 Excellent

Bennie

Liked: Cleanliness, staff & service, room comfort
Wonderful Relaxing Holiday
Had a fantastic relaxed holiday. All-inclusive was the way to go - food delicious and good variety each day. Staff very helpful and friendly. The only fly in the ointment was the WiFi. It was very poor to non-existent and use of it was an extra charge on our All-Inclusive package. Apart from that I would definitely recommend it.

10/10 Excellent

jason, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mint
Beautiful Everything was as you would hope from a 5 star hotel Service Room Food Everything was exceptional
Response from Giannoulis Hotels on 25 Aug 2015
Dear jason, Thank you so much for your compliments and for the excellent rate. The satisfaction of our guests is the first priority for the management and the staff of our resort. It was our honor to welcoming you at our resort and we will be very happy to seeing you again in the near future. Best regards. The management.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crete
Nice and clean, a good place to relax a week.
Response from Giannoulis Hotels on 25 Aug 2015
Dear guest, Thank you very much for your review. We are really happy to read that you had a relaxing stay at our resort. It will be pleasant for us to seeing you again in the near future. Best regards. The management.

10/10 Excellent

Jeremy, Kent, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cavo Spada is a real treat
The whole family had a fantastic relaxing holiday here. The rooms are around a large central pool with either great views to the sea or the mountains. The beach, although pebbly, is great for relaxing and a friendly waiter from the pool bar will keep you well hydrated. The sea was very calm and clear for the majority of our stay so was great for cooling off in. The all inclusive buffet restaurant was ideal, with plenty of choice to suit all tastes. The variety and quality cannot be faulted. What was most impressive though was the quality and friendliness of the staff in all departments. Antonius a do his team in the restaurant work long hours but always are happy to help and make you feel most welcome. Terri and Poppi in the bar do great work and are polite and happy. The rooms were kept clean and tidy by a very industrious group of maids. My wife loved the spa and can recommend the hot stone massage. The city of Chania is only 30 mins away by bus or taxi and is well worth a visit, the old harbour and the Saturday market were great. The local beaches are also worth exploring. If any one wants to try Scuba Diving the team at Blue Adventure in Chania were very professional and welcoming. The whole hotel is managed to a very high standard yet allows its customers to be relaxed and informal.
The pool at sunset
Response from Giannoulis Hotels & Resorts on 25 Aug 2015
Dear Jeremy. Thank you so much for your lovely review and for taking time to share your experience of your stay at our resort. We are very proud about we managed to provide to you and to your family a pleasant and memorable stay, as this is the first priority of the operation of our resort. The management and the staff team of our resort wish you all the best and they are looking forward to welcoming you and your family again in the near future. Best regards, The management.

10/10 Excellent

Alex, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel would highly recommend!!
Great break for myself and the wife. Hotel was really good, the staff where excellent - really friendly and nothing was too much bother for them. We went all inclusive and were impressed with the quality and variation of the meals on offer (also great allergen labelling at most meals which my wife found handy as she has a gluten intolerance). Plenty of Greek dishes to give the buffet a local flavour. Drinks were plentiful and on occasion brought directly to your sun lounger by the staff at the pool bar. We really enjoyed our stay and would certainly recommend Cavo Spada to friends and visit again ourselves. We only had a few very minor issues: The TV in our room was not great (remote didn't work and no way to connect an iPad to play back films we brought for the evenings!) My wife found the beds to be a little firm but this is a personal preference (I quite liked them!) Availability of sun beds was tricky some days as people seemed to reserve them early.
Response from Giannoulis Hotels on 22 Jul 2015
Dear Alex, Thank you so much for taking time to share your experience of your stay at our resort and for all of your compliments! We are really proud to read that we managed to make your stay memorable and that you will recommend our resort to your friends. The management and the staff of our resort wish you all the best and they are looking forward to welcoming you and your friends in the near future. Best regards, The management.

6/10 Okay

Sally

Liked: Cleanliness, room comfort
Response from Giannoulis Hotels on 22 Jul 2015
Dear Sally, Thank you very much for taking time to rate us. It will be very useful for us if you give us some more information about your experience of your stay at our resort. We are looking forward to welcoming you again in the near future. Best regards, The management.

10/10 Excellent

Steve, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, relaxing, close to the beach, laid back
I stayed in room 131, a room with the "private" pool. It was an amazing experience. The staff turned the rooms down sometimes 3 times a day which was impressive. The location was a little out of the way but that just added to the brilliance of everything. I was a bit let down by not having the bed I wanted, yet the staff did their best to accommodate. The breakfast is plentiful, however get their early, everything is cooked fresh but as it is a buffet it cools pretty quickly. The hotel waiting staff work very hard to make your stay comfortable and the managers were more than willing to roll their sleeves up and get stuck in if they could. This place will be a 5 star hotel soon but at the moment it's the very small things that have them at a 4.5. Minor repair issues around wooden decking, patchwork on paint repairs, spelling errors on paperwork and menu's (i know its finicky but its the really small things that set the excellent aside). Would I go back, gladly. Top tips 1: learn a few phrases in Greek, the staff will appreciate it. 2. The private pool rooms don't have a direct sea view, but the beach is so close it doesn't matter even slightly. 3. Beach shoes are a must as the pebbles take some getting used to in flip flops. The Cavo Spada is a place where you can get away, be completely rejuvenated in privacy and solitude, or you can get involved in any of the many listed activities they have on offer and meet some great people. I loved this place. Thank you to all the team.
Response from Giannoulis Hotels & Resorts on 10 Jun 2015
Dear Steve, Thank you so much for taking time to share your experience of your stay at our resort and for all of your kind words! As we can understand, you had a pleasant stay and that is the best award for the management and the staf of our resort. Finally we would like to notice that the management and the staff are already informed about all of your comments. It will be our pleasure for us to welcoming you again in the near future as you are already planning. Thank you very much once more. Best regards, The management

10/10 Excellent

Maid and Loin, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
7 days of pure relaxation and enjoyment.
We experienced an 'ultra inclusive' package which really does encompass the best in food and drink the hotel has to offer. This was our honeymoon so we were treated very well and appreciated the excellent and very personable service provided by all the staff. It is a place which delivers an atmosphere of calm.
Response from Giannoulis Hotels on 20 Jun 2015
Dear Maid and Loin, Thank you very much for your review and for all of your kind words about our service, our staff, our served dishes and generally about the atmosphere of our resort. It was our honor that you have chosen our resort for your honeymoon and we will be very happy if you celebrate all of your upcoming anniversaries with us. We are looking forward to welcoming you again. Best regards, The management.

10/10 Excellent

Steve, Cornwall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel - relaxing stay
Our stay at Cavo Spada was very relaxing and enjoyable. The resort is approximately 45 mins away from the airport by car. The hotel is beautifully furnished and decorated. The staff were friendly and attentive. The food was excellent and more than we could have wished for in terms of the value of our all inclusive deal. A hire car is recommended if you want to get out and about as the hotel is a little way from the nearest village - 2kms and some of the attractions of Crete and it may make sense to do this on arrival rather than pay for taxis/transfers to and from the hotel. We would highly recommend a stay at Cavo Spada for couple and young families looking for somewhere friendly relatively quiet and relaxing.
Response from Giannoulis Hotels on 20 Jun 2015
Dear Steve, Thank you so much for your lovely review and for all of your kind words. As you already mention the location of our resort is the ideal for peaceful and relaxing holidays as long as it is very close to the most known beaches of Chania area. The management and the staff of our resort wish you all the best and they are looking forward to welcoming you again. Best regards, The management.

8/10 Good

erichotx, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OVERBOOKED FIRST NIGHT NO ROOM AVAILABLE
Arrived at hotel to be told theres no room ....taken to alternative "familly hotel" full of screaming kids !!!! Picked up in morning and back to this Hotel where we were given an upgraded room and all fine for rest of the holiday !!!
Response from Giannoulis Hotels on 14 Feb 2015
Dear erichtx, Thank you very much for your review and for your rate. We would like to apologize for this one night reallocation due to some unexpected technical issues, but we are really happy to read, that except that, you had a memorable stay at our resort. We are looking forward to welcoming you again. Best regards, The management.

8/10 Good

smithy, Essex, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel!
We had a lovely stay at this hotel. The location is perfect as its near a town but you feel relaxed and 'away from it all." The pool is amazing and the staff are lovely. The buffet food is always great and a good variety each day. The only 3 small things the hotel could do to improve is 1.the WIFI is slow and very poor and you are only given 48 hours for your duration of your stay 2. we chose the seaview room which was lovely but someone has started to build two buildings which obscure the sea view, this are ugly eyesore as the buildings are just two blocks of concrete. 3. The food was never hot it was always luke warm and their 'warm plates' were never actually warm so the food went cold quickly. I would definitely stay at this hotel again especially if the hotel looks at the above three suggestions.
Response from Giannoulis Hotels on 20 Jun 2015
Dear smithy, Thank you very much for your lovely review, for all of you kind words and for your suggestion. The opinion of our guests is very important to us in order to upgrade our services to the highest level. Regarding the WIFI, we are happy to confirm that it has already been improved and upgraded. Moreover, the management and the staff are already informed about all of your suggestions in order to do all the necessary moves. We are really happy to read that you will visit us again, and we are looking forward to your next arrival. Best regards, The management.

10/10 Excellent

Dan, Chatt TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, BEAUTIFUL POOL in Western Crete
My wife and I are celebrating our 25th Anniversary with a 17 day multi island tour of Greece. It was very important to me to select hotels that would help make the "dream of what we thought Greece might be" come true. Cavo Spada did JUST THAT. From the moment we arrived the staff were attentive, courteous and eager to assist us in every way possible that would make our stay memorable. Our room was nice, clean and had a semi-private pool only a few feet out our back door. The main pool was one of the largest I've ever seem. The water was crystal clear and beautifully maintained. All the pool lounge chairs are in a grassy area that separates the pool from the beach so you have very easy access to whichever you are in the mood to enjoy.
Response from Giannoulis Hotels on 20 Jun 2015
Dear Dan, Thank you very much for your amazing review. It was our honor to choosing our resort to celebrate your 25th wedding anniversary. We are really happy to ready that your stay at our resort helps to make your "dream of what we thought Greece might be" come true. The satisfaction of our guests is the first priority of the operation of our resort. The management and all the members of our staff wish to you and your wife all the best and we are looking forward to celebrate all of your upcoming anniversaries together. Best regards, The management.

10/10 Excellent

Pratuski, Cheshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 5* Resort with Fantastic Service
We were 2 families total 8 people booked this resort for one week on All Inclusive. From the moment we arrived at the hotel to throught out one week we experienced 5 * service from each and every member of the staff. The Resort is very well maintained. We were amazed to see all the staff member working from morning to late night with smiling face. We complemented the catering manager Antonio for his excellent management skill. Most people in our group were vegetarian and we were given plenti of vegetarian choices. Selection of alcoholic drinks were good. I wasn't impressed with the quality of red wine but you can't expect good quality wine in all inclusive deal. The hotel also organized airport transfer, car rental, safari tour which was a great convinience. Hotel location is in a remote area but you get bus from just outside the resort. Hotel staff gave us good information. There is a scope of improvement on night entertainment.
Response from Giannoulis Hotels on 22 Dec 2014
Dear Pratuski, Thank you very much for your lovevly review and for all of your kind words. The management and the staff of our hotel wish you all the best and they are looking forward to welcoming you again in the near future. Best regards, The management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely complex
Our experience was A1 - the complex was really lovely. The staff was so friendly and helpful. It was so nice to be spoilt - drinks bought to you - lovely!! The pools were excellent - we had a shared pool with our room and it was ideal for us.
Response from Giannoulis Hotels on 4 Jul 2015
Dear Guest, Thank you very much for your review and for all of your kind words. It was really pleasant for us to see you at our resort and we are looking forward to welcoming you again in the near future. Best regards, The management.

8/10 Good

R, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sharing Pool is a must!
We had a 5 night all inclusive stay and really enjoyed the use of our sharing pool as it was away from the hustle and bustle of the main hotel pool and bars. Going all inclusive was brilliant because you have access to the main bar, pool bar and pool cafe (snacks and drinks throughout the day) as well as the main restaurant. The food was good - always a lot to choose from. The hotel is right on the beach which is really nice. Even in the middle of August, the main pool, beach and restaurant never seemed too crowded.
Response from Giannoulis Hotels on 4 Jul 2015
Dear R, Thank you very much for your lovely review and for all of your kind words about our rooms, the served food and for our staff. The satisfaction of our guest is the first priority of the management and the staff of our resort. We are looking forward to welcoming you again in the near future. Best regards, The management.

10/10 Excellent

Heather, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Hotel
Lovely spacious hotel. Always plenty of room by the pool or vacant loungers on the private beach which has a lifeguard. Pebble beach so sea shoes advisable. Rooms clean and well equipped however our 15 son who is 6' struggle with the sofa which was made into a bed as it was rather short. (I thought it was going to be a sofa/bed as in UK). Staff very friendly and helpful. Good selection of food in main restaurant. Italian Restaurant poorly staffed and very disappointing - 40 minutes between courses for very small nouveau cusine presented dishes - seems staff try to persuade you to purchase expensive wine as guest on AI package can visit either this restaurant or the Sea Lion bar once during their stay. (Would recommend the BBQ night at the Sea Lion). Very quiet location with only one taverna nearby so not recommended for people who want to enjoy a busy night life.
Response from Giannoulis Hotels on 4 Jul 2015
Dear Heather, Thank you very much for your review and your notices; as the feedback from our guests is very important to us in order to provide services of the highest level. We are really happy that you generally had a pleasant stay at our resort and it will be a great pleasure for us to welcoming you again. Best regards, The management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL FANTASTIC STAFF
The staff in this hotel is fantastic. This is the most friendly staff I have ever experienced in a hotel and the most overworked!!! Well done to all of you this is a great hotel and the most part of its greatness is the staff.
Response from Giannoulis Hotels on 31 Dec 2014
Dear Guest, Thank you so much for your kind words and for the excellent rate. The satisfaction of our guests is the first priority of the management and the staff of our resort. We are looking forward to seeing you again in the near future. Best regards, The management

8/10 Good

Aria , London

Liked: Cleanliness, staff & service, room comfort
By the sea
Enjoyed our stay here although I have some reservations. Good things include the lawn, the pebble beach, the breakfast and the staff. Things that could be improved: 1) if you like me select a hotel based upon the availability of fitness facilities - look elsewhere - the fitness room is a sad affair - small and equipped with a few pieces of rusty and malfunctioning equipment that seems far older than the hotel structure and may have been recycled from a second rate gym somewhere; 2) if you like me select a hotel based upon the availability of wifi ....- the wifi is generally non existent; 3) if you like me expect a good massage for EUR 90.... - the spa services have prices not matched by quality. A final point is the insufficient shade along the swimming pool and the terraces. All of these issues could be fixed by refurbishing the gym, improving the wifi, hiring qualified spa staff and purchasing a few parasols and more chairs on the terraces. Meanwhile I am not convinced the hotel has met my expectations.
Response from Giannoulis Hotels on 4 Jul 2015
Dear Aria, Thank you very much for your review and for all of your notices. We are really happy to read that your stay at our resort was met your expectations. Furthermore, we would like to inform you that all the improvements you mentioned are already began in order to be available for the next summer season. It will be pleasant for us to welcoming you again in the near future. Best regards, The management.

10/10 Excellent

Craig, Poole, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic 5* Hotel
The Cavo Spada is a beautiful 5* hotel with excellent service. It has a very calm and relaxing atmosphere and we had a wonderful time here. The rooms are big, modern and very clean. The hotel is family friendly, but it had a nice mix of people with a variety of nationalities. The pool area was enormous and beautiful, with the sea just steps away. The food was fantastic, with a buffet offering everything you could wish for. We had a perfect holiday at the Cavo Spada and want to thank everybody for their efforts. We definitely will be returning :-)
Response from Giannoulis Hotels on 31 Dec 2014
Dear Craig, Thank you so much for your lovely review and for all of your kind words. It is our honor to read that you had a pleasant and memorable stay at our resort and that you enjoyed all of our available facilities. The management and the staff of our resort wish you all the best and they are looking forward to welcoming you again as you are already planning. Best regards, the management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel
Having stayed for a week at Cavo Spada in July 2014 we would thoroughly reccomend the hotel for relaxing holiday. The food was average and hotel entertainment was also average. However they excelled in service and where the hotel was situated in terms of views and beach front. They did have some food excursions one could go on. And Chania itself we found to be great for shopping. The room facilities was good - however I would say more 4 star than 5. This hotel also seemed well planned for anyone who needed wheel chair access. We went all inclusive and found that to be the better option, because of you have no car it would be hard to get around to local restaurants on foot. All round a great resort for relaxation.
Response from Giannoulis Hotels on 4 Jul 2015
Dear AA, Thank you very much for your review and for the recommendation of our resort. As you are already notice, our resort is the ideal for relaxing holidays in front of the beach. We hope that you will give us the chance to welcoming you again. Best regards, the management.

10/10 Excellent

Ferdo, Ljubljana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* and nothing less
Nothing much to say ... everything as expected ... 5* Excellent service, nice hotel, friendly staff, great food... maybe gym/fitness was missing...
Response from Giannis on 15 Jul 2014
Dear Ferdo, Thank you very much for your lovely comments. We are really happy to read that you found our resort to be as expected. Finally, we would like to thank you for your suggestions, because they are really important to us in order to provide our services to highest level. We are looking forward to welcoming you again at our resort. Best Regards, The management.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel for family
very good hotel...great for family .specialy its very good if you have kids...they have too many things to keep tehm busy

10/10 Excellent

El, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful
This hotel is like living in paradise! the pool is amazing, not very deep but is very big and wide with a lovely little bar in the middle. staff are top notch as well, very helpful.. the hotel is a little bit away from the main town but i actually preferred it that way, no noisy party-ers hanging outside etc, but in 10mins via car/taxi/scooter you are in the main bit with all restaurants and shops...oh and the beaches in platanias are beautiful too! there is a restaurant and little market shops near the hotel also so never worry when you want to get a few little bits and pieces (plus the mini shop they have in the actual hotel). If you want to go to Elafonisi beach..do not pay for the excursion! get a bus times leaflet from a petrol garage and pay the normal bus fair on your own as there is no point paying someone to do what a normal bus will do for you as well. definitely recommend going to Elafonisi beach...its absolutely beautiful! i can't say more then i had an amazing time at the hotel and can't wait to come back!

10/10 Excellent

GymGem, Lancashire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil hotel
This hotel is a 5 star hotel based on the hotels on the island, and not worldwide, which is where people seem to get confused. Crete is very hot this time of year, and mosquitos are in full force. The hotel provided bug repellent, which plugged into the electrical sockets and worked wonders. Make sure you ask for two, room and bathroom. The food choices are excellent and I was aprehensive about Crete and wine, but surprisingly enough, the selection was great. The staff are courteous and have no problem speaking English, unlike the French, and the Management team go out of their way to make you feel welcome. Excellent location for a quite holiday, more for the middle aged couples and families with younger children. Would I visit again? Absolutely....

2/10 Terrible

Ella, London, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We didn't get to stay here
Unfortunately we were moved at the last minute so didn't get to stay here. I'm sure it would have been lovely.

6/10 Okay

Magnus

Liked: Cleanliness
Disliked: Staff & service
Hotellet var gammeldags! Sto ikke til forventningene. Det var mer et 3 stjernes hotell og ikke et 5 stjerners hotell. Vi kommer ikke tilbake.
Stayed 7 nights in Jun 2022
Response from gmcavospada on 5 Sept 2022
Dear Mr. Magnus good afternoon from Giannoulis Cavo Spada Luxury Sports & Leisure Resort . We are so happy we had welcomed you to our premises & you were members of the numerous guests that we are welcoming through the season. If something did not meet your expectations we always are at every guests kind disposal to assist & make sure they will certainly enjoy a marvelous time with us. We do wish you had informed in advance & during your stay... We wish you all the best & we do hope to welcome you again in the near future.Giannoulis Hotels

8/10 Good

Mogens

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super skønt ophold
Receptionisten ville alting til vores allerbedste, men det blev rodet og ustruktureret - det skal de vist øve lidt mere på. Herefter fungerede alting perfekt.
Stayed 5 nights in Oct 2021
Response from gmcavospada on 16 Oct 2021
Dear Mrs/Mr Mogens good afternoon from Giannoulis Cavo Spada Luxury Sports & Leisure Resort & Spa. We are much obliged for your kind review. Our wish is to welcome you back & share more beautiful moments together. Giannoulis Hotels

10/10 Excellent

Jørgen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2021
Response from gmcavospada on 11 Oct 2021
Dear Mr. Jørgen good afternoon from Giannoulis Cavo Spada Luxury Sports & Leisure Resort & Spa. We are so happy for your kind review. All our team send you their warmest wishes. Giannoulis Hotels

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super hotel ++
super hotel face a la mer en formule tout compris jolie piscine avec bar et restaurant avec terrasse le manager très sympa les chambre très confortable
Stayed 2 nights in Sep 2021
Response from gmcavospada on 18 Sept 2021
We are much obliged for your kind comments. Our wish is to welcome you back in the near future again . All Cavo Spada Team send you their warmest wishes. Giannoulis Hotels

6/10 Okay

yakup

Stayed 2 nights in Sep 2021
Response from gmcavospada on 20 Sept 2021
Mrs. Yakup good morning from Giannoulis Cavo Spada Luxury Sports & Leisure Resort & Spa. We kindly thank you for your review. We wish to welcome you back to our premises again , in the near future. Giannoulis Hotels

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Giannoulis Hotels & Resorts on 29 Nov 2019
Dear Patrick, Thank you very much for your excellent scoring! We are glad to see that you had a pleasant stay here with us and we hope that you will give us the chance to welcoming you again in the near future. Best regards, The management