thank you

Dear Andrea, thanks for you review, but in this case we would like to saying the True about your Case. You booked the Room with us on the 2nd of November , ON the 3 rd of November we informed you already that we cant give you a TWIN BED Room but we offered you a Double Bed Room ( which is a upgrade without more costs for you ). Or you can Cancel free of charge ! You Did not Answered on any of this mails, even you Read it as the System is showing ! On you arrival, we JUST GAVE YOU ONE MORE OPTION to upgrade to the Studio Room just a s Kind offer from us. You are right you should not Pay more for a Room which you booked already, AND NO ONE EVER ASKED YOU FOR THAT MONEY. I Repeat again : WE upgraded you to a double Room, even you did not response to Mails. And we both Know the Studio Room was just a nice Offer from our Reception staff, which is always concern to made the best for our Guests. Giving us a Bad Review for a Case which is not our Fault is a bit wrong in my Opinion, i am sorry to hear that it gave you a bad feeling on your Holidays, but to avoid it in the future, it will Help answering Mails and information. Thanks.