Title: Grand Mercure Yatsugatake Resort & Spa Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=6347431&destination=Hokuto%2C+Yamanashi+Prefecture%2C+Japan&selected=11786216&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Mercure Yatsugatake Resort & Spa Rejuvenate your senses with a soothing onsen experience. Let loose in an action-packed playground or challenge friends to a tennis match. ## Photo gallery for Grand Mercure Yatsugatake Resort & Spa ![Lobby - Grand Mercure Yatsugatake Resort & Spa (Hokuto)](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/ecc0ee22.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Premium bedding, down duvets, in-room safe, desk - Grand Mercure Yatsugatake Resort & Spa (Hokuto)](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/753a4a75.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, down duvets, in-room safe, desk - Grand Mercure Yatsugatake Resort & Spa (Hokuto)](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/d7fcd702.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Grand Mercure Yatsugatake Resort & Spa (Hokuto)](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/d014c216.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive Family Suite, Japanese-Western Style, 2 Twin Beds and 4 Futon Beds, Mountain View | Premium bedding, down duvets, in-room safe, desk - Grand Mercure Yatsugatake Resort & Spa (Hokuto)](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/ade08436.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Escape to Grand Mercure Yatsugatake Resort & Spa, where you can unwind in the indoor mineral hot spring or explore the nearby Kiyosato Highland Park and Seisen Footbath. Indulge in a rejuvenating massage, enjoy free WiFi and self parking, then spend time with family at the playground or arcade/game room. ## Reviews 8.2 Very good ## Popular amenities - Spa - Parking included - Free Wi-Fi - Restaurant - Air-conditioning £49 9 Apr - 10 Apr ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=11786216&PinnedHotelID=11786216&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=11786216&PinnedHotelID=11786216&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=11786216&PinnedHotelID=11786216&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=11786216&PinnedHotelID=11786216&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=11786216&PinnedHotelID=11786216&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=11786216&PinnedHotelID=11786216&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=11786216&PinnedHotelID=11786216&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=11786216&PinnedHotelID=11786216&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 3+ beds 2 beds Showing 14 of 14 rooms ### View all photos for Standard room, Modern Japanese Style Room ![Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/2ecd070b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard room, Modern Japanese Style Room 7.0 Good 21 reviews - 388 sq ft - Sleeps 8 - 4 Single Futons ### View all photos for Standard Room (2 Twin Beds and 1 Sofabed) ![Standard Room (2 Twin Beds and 1 Sofabed) | Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/c08cb66c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room (2 Twin Beds and 1 Sofabed) - 388 sq ft - Sleeps 5 - 2 Single Beds and 1 Double Sofa Bed ### View all photos for Classic Room (2 Twin Beds,1 Sofabed and 1 Extra bed) ![Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/b7c3c752.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room (2 Twin Beds,1 Sofabed and 1 Extra bed) 8.0 Very good 9 reviews - 388 sq ft - Sleeps 8 - 2 Single Beds and 1 Double Sofa Bed ### View all photos for Classic Room (Japanese-Western Style. 2 Twin Beds and 2 Futon Beds) ![Classic Room (Japanese-Western Style. 2 Twin Beds and 2 Futon Beds) | Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/091f55b9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room (Japanese-Western Style. 2 Twin Beds and 2 Futon Beds) - 388 sq ft - Sleeps 7 - 2 Single Beds and 2 Single Futons ### View all photos for Executive Room (2 Twin Beds and 2 Extra Beds) ![Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/a529cb19.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room (2 Twin Beds and 2 Extra Beds) 8.4 Very good 16 reviews - 388 sq ft - Sleeps 6 - 2 Single Beds and 2 Double Sofa Beds ### View all photos for Executive Junior Suite, 2 Twin Beds and 4 Extra Beds, Mountain View ![Executive Junior Suite, 2 Twin Beds and 4 Extra Beds, Mountain View | Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/w3000h2247x0y3-00c77745.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Junior Suite, 2 Twin Beds and 4 Extra Beds, Mountain View - Sleeps 8 - 2 Single Beds ### View all photos for Executive Suite, 2 Single Beds, Mountain View ![Executive Suite, 2 Single Beds, Mountain View | Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/f2828075.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 2 Single Beds, Mountain View - Sleeps 4 - 2 Single Beds ### View all photos for Classic Room (Japanese-Western Style. 2 Twin Beds and 3 Futon Beds) ![Classic Room (Japanese-Western Style. 2 Twin Beds and 3 Futon Beds) | Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/ada7ac79.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room (Japanese-Western Style. 2 Twin Beds and 3 Futon Beds) - Sleeps 10 - 2 Single Beds and 3 Single Futons ### View all photos for Classic Room, 2 Single Beds (1 Extra Bed) ![Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/b7c3c752.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 2 Single Beds (1 Extra Bed) - 1 bedroom - Sleeps 6 - 2 Single Beds ### View all photos for Standard Room (Japanese-Western Style. 2 Twin Beds and 2 Futon Beds) ![Standard Room (Japanese-Western Style. 2 Twin Beds and 2 Futon Beds) | Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/74b045c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room (Japanese-Western Style. 2 Twin Beds and 2 Futon Beds) - Sleeps 7 - 2 Single Beds and 2 Single Futons ### View all photos for Executive Family Suite, Japanese-Western Style, 2 Twin Beds and 4 Futon Beds, Mountain View ![Executive Family Suite, Japanese-Western Style, 2 Twin Beds and 4 Futon Beds, Mountain View | Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/25457947.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Family Suite, Japanese-Western Style, 2 Twin Beds and 4 Futon Beds, Mountain View - Sleeps 9 - 2 Single Beds and 4 Single Futons ### View all photos for Classic Room (2 Twin Beds and 1 Sofabed) ![Classic Room (2 Twin Beds and 1 Sofabed) | Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/35ecf86b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room (2 Twin Beds and 1 Sofabed) - Sleeps 6 - 2 Single Beds and 1 Single Sofa Bed ### View all photos for Classic Room (2 Twin Beds,1 Sofabed and 1 Extra bed) ![Classic Room (2 Twin Beds,1 Sofabed and 1 Extra bed) | Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11790000/11786300/11786216/e4dc9aee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room (2 Twin Beds,1 Sofabed and 1 Extra bed) - Sleeps 6 - 2 Single Beds and 1 Single Sofa Bed ### Family Room, 3 Single Beds - Sleeps 6 - 3 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKofu-Hotels-Royal-Hotel-YATSUGATAKE.h11786216.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKofu-Hotels-Royal-Hotel-YATSUGATAKE.h11786216.Hotel-Information) ## About the area Located in Hokuto, Grand Mercure Yatsugatake Resort & Spa is in the suburbs and on the boardwalk. Kiyosato Highland Park and Seisen Footbath are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Doryu Waterfall and Heidi's Village. Hirayama Ikuo Silk Road Museum and Nakamura Keith Haring Collection are two other places to visit that come recommended. Discover the area's water adventures with kayaking and fishing nearby, or enjoy the great outdoors with mountain biking and hiking/biking trails. [Visit our Hokuto travel guide](https://www.expedia.co.uk/Hokuto.dx6347431) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.88680%2C138.40839&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=UT9pTL6joZIPvTz4wop1nf4OTYQ=) 8240-1039 Nishiide, Oizumi-cho, Hokuto, 409-1501 ### What's nearby - Kaiooizumi Onsen Panoramanoyu 14 min walk \- 0.8 miles - Kiyosato Highland Park 11 min drive \- 3.4 miles - Suntory Hakushu Distillery 24 min drive \- 9.9 miles - Heidi's Village 27 min drive \- 11.0 miles - Yatsugatake Natural and Culture Park 39 min drive \- 14.9 miles ### Getting around - Kai-Ōizumi Station 17 min walk ### Restaurants - il nonno pizzeria 11 min walk - パン食堂 PUT 18 min walk - cafe&restaurant 葉凪 10 min walk - Coucou CAFE 5 min walk - くのパン 18 min walk ## About this property ### Grand Mercure Yatsugatake Resort & Spa Upscale family-friendly hotel near Doryu Waterfall Located close to Kiyosato Highland Park and Seisen Footbath, Grand Mercure Yatsugatake Resort & Spa provides an indoor mineral hot spring (onsen), a garden and a playground. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities, such as an arcade/games room and a library. You'll also find perks such as: - Free self-parking - Buffet breakfast (surcharge), free train station pick-up and hot springs on-site - An outdoor tennis court, an electric car charging station and luggage storage Room features All 250 rooms offer comforts such as premium bedding and air conditioning, as well as perks such as free WiFi and separate sitting areas. More amenities include: - Bidets, shower/bath combinations and free toiletries - 32-inch LCD TVs with cable channels - Separate sitting areas, fridges and daily housekeeping ### All-inclusive details All-inclusive room rates at Grand Mercure Yatsugatake Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ### Awards and affiliations This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests. ## Similar properties ![Treehouse Room, Non Smoking (Newly Built in April 2026) | Free WiFi](https://images.trvl-media.com/lodging/40000000/39810000/39807100/39807026/91182124.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Izumigo Kiyosato Kogen Hotel Hokuto - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 8.8 Excellent 137 reviews £77 30 Mar - 31 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=39807026&PinnedHotelID=39807026&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/32000000/31990000/31980300/31980214/2341e4ba.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Spatio Kobuchisawa Kobuchisawacho - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 8.4 Very good 167 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=31980214&PinnedHotelID=31980214&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/92000000/91760000/91757700/91757642/1586cbaf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Rakuten STAY VILLA Yatsugatake Kobuchisawacho - Kitchen - Parking included - Free Wi-Fi - Air-conditioning 9.2 Wonderful 56 reviews £124 19 Mar - 20 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=91757642&PinnedHotelID=91757642&HadPinnedHotel=true®ionId=-1&adults=2) ![Hair dryer, slippers, electronic bidet, towels](https://images.trvl-media.com/lodging/45000000/44430000/44428500/44428492/fc06a9c4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lodge Atelier Kobuchisawacho - Pet-friendly - Parking included - Free Wi-Fi - Restaurant 9.2 Wonderful 105 reviews £93 25 Mar - 26 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-25&endDate=2026-03-26&selected=44428492&PinnedHotelID=44428492&HadPinnedHotel=true®ionId=-1&adults=2) ![Massages](https://images.trvl-media.com/lodging/1000000/1000000/990200/990130/df4448cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Highland Resort Hotel & Spa Fujiyoshida - Spa - Parking included - Free Wi-Fi - Restaurant 9.4 Exceptional 1,003 reviews £132 24 Mar - 25 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=990130&PinnedHotelID=990130&HadPinnedHotel=true®ionId=-1&adults=2) ![Premium Cottage With Private Dog Park(Non-smoking) | 1 bedroom, free WiFi, bed sheets](https://images.trvl-media.com/lodging/115000000/114480000/114477400/114477313/e5d04b68.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wan Wan Paradise Yatsugatake Hokuto - Pet-friendly - Parking included - Free Wi-Fi - Restaurant 7.6 Good 4 reviews £112 30 Mar - 31 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=114477313&PinnedHotelID=114477313&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/21000000/20080000/20070500/20070436/bb9529ae.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hoshino Resorts RISONARE Yatsugatake Kobuchisawacho - Pool - Hot tub - Spa - Parking included 6.0 4 reviews £274 13 Apr - 14 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-13&endDate=2026-04-14&selected=20070436&PinnedHotelID=20070436&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/2000000/1210000/1207500/1207459/c2279fce.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Mt. 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Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Child's club card: JPY 0 per night, (up to 5 years old). We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately JPY 3800 for adults and from JPY 3800 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Additional fees may apply to children for items such as extra bedding and meals. If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file A car is not required for transport to and from this property Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Yatsugatake Royal Hotel Hokuto Yatsugatake Royal Hotel Yatsugatake Royal Hokuto Yatsugatake Royal Yatsugatake Royal Hotel Japan/Hokuto Royal Hotel YATSUGATAKE Hokuto Royal YATSUGATAKE Hokuto Royal YATSUGATAKE Royal Hotel YATSUGATAKE Mercure Yatsugatake & Hokuto Grand Mercure Yatsugatake Resort Spa Grand Mercure Yatsugatake Resort & Spa Hotel Grand Mercure Yatsugatake Resort & Spa Hokuto Grand Mercure Yatsugatake Resort & Spa Hotel Hokuto ## Frequently asked questions ### Is Grand Mercure Yatsugatake Resort & Spa pet-friendly? ### How much does it cost to stay at Grand Mercure Yatsugatake Resort & Spa? ### How much is parking at Grand Mercure Yatsugatake Resort & Spa? ### What time is check-in at Grand Mercure Yatsugatake Resort & Spa? ### What time is check-out at Grand Mercure Yatsugatake Resort & Spa? ### Are there all-inclusive benefits at Grand Mercure Yatsugatake Resort & Spa? ### Where is Grand Mercure Yatsugatake Resort & Spa located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Grand Mercure Yatsugatake Resort & Spa Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.2 Cleanliness ### 7.2 Location ### 8.0 Staff & service ### 7.8 Property conditions & facilities 10 - Excellent 205 8 - Good 175 6 - Okay 63 4 - Poor 32 2 - Terrible 16 ## Reviews Verified ### 10/10 Excellent #### Yue 18 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Clean, staff politeness, good play area for kids, good breakfast and executive drink sessions. ##### Yue Stayed 2 nights in Dec 2025 Verified ### 8/10 Good #### HIROSHI 29 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Some entertainment of Starry sky wad very unique. Food quality was very good. ##### HIROSHI Stayed 1 night in Aug 2025 Verified ### 10/10 Excellent #### Kumiko 16 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very clean and big room. Excellent facilities and lobby. Friendly staff and very nice to have welcome drink． ##### Kumiko Stayed 2 nights in May 2024 Verified ### 8/10 Good #### Sara 29 Mar 2025 Liked: Amenities Property is clean but dated. The indoor playground is wonderful for my kids. The buffet meals were great and had a wide variety. Definitely would recommend and come back. ##### Sara Stayed 1 night in Mar 2025 Verified ### 10/10 Excellent #### Lie Fa 21 Apr 2025 like this grand mercure very much. super spacious and new . kids facilities are awesome. and tatami is comfort. satisfying with alll, very recommended for family trip. ##### Lie Fa Stayed 1 night in Apr 2025 Verified ### 10/10 Excellent #### Mio 25 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities kids activety was very good ##### Mio Stayed 1 night in Jul 2025 Verified ### 10/10 Excellent #### Matsukane 7 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great for families ! Would come again ! ##### Matsukane Stayed 1 night in Feb 2026 Verified ### 8/10 Good #### sueann 7 Jan 2026 Liked: Amenities Very nice staff and family friendly amenities! ##### sueann Stayed 1 night in Jan 2026 Verified ### 10/10 Excellent #### Sara 3 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean room and always a great buffet. ##### Sara Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### Nathan 2 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful activities for the kids and a fabulous breakfast. We greatly enjoyed our stay! ##### Nathan Stayed 1 night in Sep 2025 Verified ### 4/10 Poor #### Derek 5 Mar 2026 Liked: Staff & service Disliked: Property conditions & facilities This property is very dated and rundown. Hotel staff is friendly and helpful. We did not eat at the hotel as a seed pricey compared to our local options. ##### Derek Stayed 1 night in Mar 2026 Verified ### 10/10 Excellent #### Otieno 12 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic star gazing ##### Otieno Stayed 6 nights in Aug 2025 Verified ### 8/10 Good #### Kohei 1 Aug 2025 Liked: Property conditions & facilities Disliked: Cleanliness Good for the remaining day to stay ##### Kohei Stayed 2 nights in Jul 2025 Verified ### 10/10 Excellent #### Sara 1 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Food is always fresh with local ingredients. Never fails to impress us. ##### Sara Stayed 1 night in Jul 2025 Verified ### 6/10 Okay #### Patrick 3 Sept 2025 Liked: Staff & service Breakfast was great! Our floor just needs updating ##### Patrick Stayed 1 night in Aug 2025 Verified ### 10/10 Excellent #### Wai Lam 4 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Rooms is clean and comfy. The Onsen is okay, just too many people go for Onsen at night time. Breakfast is good and lots of choice. This hotel is good for family with kids. Parking spaces is not enough. ##### Wai Lam Stayed 2 nights in Sep 2025 Verified ### 10/10 Excellent #### Daniel 13 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great with 3 people ##### Daniel Stayed 1 night in Jun 2024 Verified ### 10/10 Excellent #### Philippe 14 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### great performance for the price Excellent breakfast with so many choices. Nice onsen; maybe a little bit low temperature for me, but I am guessing many non-Japanese will like that. ##### Philippe Stayed 1 night in Nov 2023 Verified ### 4/10 Poor #### Sylvia 14 Jun 2025 Disliked: Amenities Old rooms, a lot of Chinese Group, children and very loud. ##### Sylvia Stayed 2 nights in Apr 2025 Verified ### 10/10 Excellent #### TEPPEI 13 Oct 2024 Disliked: Amenities So everything are new and clean! ##### TEPPEI Stayed 1 night in Oct 2024 Verified ### 10/10 Excellent #### Takeshi 18 Mar 2026 Liked: Staff & service, amenities, property conditions & facilities スタッフ皆さんがとても親切でした。 一部マナーの悪いお客様方がいたのが残念でしたが施設の充実度は素晴らしいです！ ##### Takeshi Stayed 2 nights in Mar 2026 Verified ### 10/10 Excellent #### CHIZURU 8 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 子供ファーストなホテルで遊び場も充実していて親も子も楽しめました！！また行きたいです！ ##### CHIZURU Stayed 1 night in Mar 2026 Verified ### 10/10 Excellent #### Hiroko 6 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 家族で行きました。メルキュールは、今回で2回目です。八ヶ岳は初めて来ました。 朝散歩30分コースを歩いたのですが鳥の声が良かったです。 夜の天体観測が中止で残念でした。屋上からの夕陽も良かったです。 夕食と朝食のバイキングがとても美味しかったです。 そしてラウンジのおやつと飲み物が良かったです。一階ラウンジの使用有無でアップグレードの部屋に変更してもらったのですが、とても満足しました。それから、その日と翌日の朝風呂堪能しました。ビネガージュースも良かったです。また行きたいです。 ![](https://a.travel-assets.com/ugc/hotel-reviews/9257e4db-f542-4f4e-a008-d41f4b3b49a0-1772782644511.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/fecbc1bb-375d-4acd-859f-138162239f73-1772782644931.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5e4b2b8b-44a2-4778-9053-2122ddd24823-1772782645088.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3488e6e3-4ad5-47bb-9ccd-b75f5ed9926a-1772782645125.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Hiroko Stayed 1 night in Feb 2026 Verified ### 2/10 Terrible #### Kenji 2 Mar 2026 Disliked: Staff & service, property conditions & facilities ホテルの大きさに対してスタッフが少なすぎます。 フロントに大行列なのにスタッフ1人。 他のスタッフ居ませんか？と聞いたら「居ないっ！」 とタメ口… 夕食会場は18:15〜と19:15〜90分制なのですがライブキッチンが並びすぎ。 他も混雑し過ぎで取ってテーブルに用意するまで60分かかりました。実質、食事時間30分。 空になったバイキングもなかなか補充されず。 2会場で違う料理が並んでいるので、子供連れの為にカートを使って料理を取りに行ったら会場間は段差有り。飲み物や汁物は全部こぼれました。 部屋は食事会場の1つ上の階でしたが廊下はライブキッチンの煙や油のニオイがずっとしていました。 子供の遊び場は良いけれど、他は全て駄目でした。 たぶん二度と行く事は無いと思います。 ##### Kenji Stayed 2 nights in Feb 2026 Verified ### 8/10 Good #### syotaro 22 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities 子どもの遊び場が広くてとても良かったです。子どもがずっと遊べることができたのでまた期待と思いました。 ##### syotaro Stayed 1 night in Feb 2026 ### Expedia's Latest Trends ### Hotels > - 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