The hotel was nice and in a good location. We were there during the Coronavirus outbreak so the hotel was literally empty. We had the pool to ourselves most days. However the staff seemed to be on holiday as well. Bartenders barely spoke English enough to convey what you wanted, most at the front desk, particularly in the evening, were unresponsive to any requests. There were 3 of us in the room (we paid extra for the 3rd person), yet we had to ask for the third towel, washcloth, etc. every single day. Our first room had no hot water and a difficult to open door so we had to move. I've read this on several reviews that rooms have no hot water. Now, if you know that, and the hotel is empty, WHY put someone in that room? We definitely paid way more than the hotel was worth. Breakfast was nice though.