Exterior detail
Check availability

Reviews of JJ Residence

2 out of 5
JJ Residence
95 Moo 7, Ko Phi Phi, Krabi

Reviews

7.6

Good

Rating 10 - Excellent. 33 out of 113 reviews" "
Rating 8 - Good. 40 out of 113 reviews" "
Rating 6 - Okay. 25 out of 113 reviews" "
Rating 4 - Poor. 11 out of 113 reviews" "
Rating 2 - Terrible. 4 out of 113 reviews" "

8.2/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Cile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

10/10 Excellent

Ryan

Stayed 3 nights in Jan 2024

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Tyson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Alexia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the location - could still slightly hear the bass music - but we were on the top floor. Earplugs helped and we slept great. Low water pressure and iffy showers because they're on demand and electric. Nice pool area. No elevator - but they will help you carry your bags up. I liked the decor in the room - sensual and woody.
Stayed 3 nights in Dec 2023

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place is good value for money overall. It’s in an area behind the main drag so very dark at night but still feel safe. The rooms were very nice and spacious. The pool was nice and sparkling. Housekeeping lady was friendly and helpful. They just need to clean up the surrounds of which is a nice building as it looks like a disused building site. Close to the pier and lots of restaurants so an ideal location.
Stayed 3 nights in May 2023

8/10 Good

Ciaran

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was good value for money. It was clean and comfortable. Very accessible to main walking street even though the entrance is down more of a back alley. Rooms are a bit dark, but we were not spending much time in it except to sleep anyway. Pool looked clean, but we did not use it.
Stayed 2 nights in Feb 2023

10/10 Excellent

Ignacio

Stayed 2 nights in Jan 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
It’s ideal for few days stay doesn’t look much from outside but it clean comfortable and well situated for everything you need
Stayed 2 nights in Dec 2019

8/10 Good

Jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Diving in Phi Phi
Great location and friendly staff. Bathroom was a little rustic, but besides rhat, excellent facilities.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great facility, poor staff
Ideal location, close to action but not noisy at all. Very clean and comfortable room. Front desk staff was extremely unhelpful and confrontational. She could not find my reservation and claimed I did not have one, despite showing her the reservation confirmation. Eventually called her boss who confirmed that I did have a reservation.
Stayed 2 nights in Mar 2019

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Near the pier and all the entertainment... really nice room with direct excess to the pool!
Stayed 1 night in Jan 2019

10/10 Excellent

SY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean, query and in the Center of the happening area. The Residence has its own pool and it is very clean. Staff are friendly and nice. The only problem is without lift but is still good even without lift as the staff will help you carry the luggages to the room from Jetty. The only hard time is during checkout which you have to carry own laugges down if you staying high floor. Overall stay is fabulous and I had great time. Definitely will be back again. Highly recommended!
Stayed 4 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
The hotel has various rules and tries to threaten its guests with fines on a few things. The reception staff were not that friendly. I would not recommend this hotel.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Doesn’t look much from outside but for price it’s ideal rooms comfy and clean great for beach and nightlife if stopping between 1 to 3 nights
Stayed 3 nights in Mar 2018

8/10 Good

Dave, leeds Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Good value in excellent location. Cheaper to book online than at resort
Stayed 3 nights in Jan 2018

6/10 Okay

Dom, London

I stayed in the NEW block
After reading the reviews i stayed in the new block they have and would only recommend that. The room particularly the bedding area was really night, It'll definitely set the "mood" right especially if you have a room facing the hills with nobody overlooking as I had. The main receptionist (mature lady) came across as rude on both encounters I had with her, but a much younger receptionist was very assertive and helpful! Its location is midway between the peer and the nightlife, so you're not too near that it keep you awake. Loads of nearby restaurants / 7/11 etc. The room itself falls over when you get to the bathroom, the shower was pretty basic and what I'd expect in a 2* hotel. other than that I was satisfied.
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Close to Everything
Fantastic but poor wi-fi
Stayed 2 nights in Nov 2017

4/10 Poor

alexandre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smells Very bad
There was a smell in the bathroom that spread ALL over the Room. No matter How many times they clean, the strong sewer smell didnt Go away for the whole 5 days of our stay . Very relieved to leave the room. Another problem was the check-in. We booked a double bed room at expedia but they couldn't find our booking number so they said it was cancelled and they had only one room but twin bed room. After 2 hours waiting, only when we said we were going to call to expedia, they said would check again and then they found our booking number and they had a double bed room so the woman lied to us at first place. Last thing the shower was terrible... it aims to the window and you have to hold it so you have the take shower with one hand only...
Stayed 5 nights in Nov 2017

8/10 Good

Sophie, London

Liked: Cleanliness, room comfort
Ideal location in the centre of Phi Phi
Nice stay at JJ Residence, no hidden costs. You get what you pay for.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, nice rooms
We had a pool access room in the main block. It was really nice. Just around the corner from most of the best restaurants and best bars in tonsai. Good value.

6/10 Okay

Dal, UK

Reasonable Hotel
Hotel situated towards the quieter part of the Island. An average hotel which provides cleaniness and amenities for a short duration. Although bring your own team bags and milk! Staff are friendly. I would recommend this hotel. Beach is a 5 min walk away with restaurants at your doorstep.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Nice room. Odors in bathroom. Well located. Expensive for what you get.

8/10 Good

cassie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice guest house
Beds were a little sandy, but over all a pleasant experience.

6/10 Okay

Danielle, Ireland

Liked: Cleanliness, property conditions & facilities, room comfort
€40 too steep
Staff were not that helpful. Nice view but had to walk through a construction site to get to our room. No breakfast included. Not worth €40 a night!

8/10 Good

Lisa, Perth

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, nice rooms
Very close to the pier and all the good restaurants and bars. Quite at night though. Rooms were spacious and clean. The pool access room was fantastic and it was so nice dropping in the pool of your balcony area in the evenings

6/10 Okay

Paulo

Liked: Cleanliness, room comfort
Average
Decent hotel... very limited service and staff wasn't friendly. The WiFi didn't work, just expect a place to crash.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay
I had a great experience. Room was pretty big and very cosy. Hotel is just 4-5 mins from Ferry wharf. The only thing I didn't like about the hotel was poor wifi.

10/10 Excellent

Douglas, paphos Cyprus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
brilliant
we came for a relaxing 5 days and that's what we did there are great evening beach party going on you must go at least to one of them lots of fun being had by everyone we had a brilliant time

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

david

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Good location
Great location in the midst of the actions but no noise at night. Only downside is that the staff aren't very friendly

8/10 Good

Siofra, Londo

Disliked: Cleanliness, staff & service
Good location decent room
Great location close to everything. Receptionist was friendly although at night unmanaged desk and no one answered emergency number when the safe in my room stopped working.

2/10 Terrible

Marco, London, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DISRESPECTUL THIEVES - DO NOT BOOK HERE!!!
We booked a 7 night stay at JJ Residence after comparing prices to a few other local hotels in the area. We probably had the WORST stay we've ever had since we left to go travelling 13 months ago. Not only is there customer service skills appauling but the staff are out to steal your all belongings and valuables. The safe did not work in our room, so the cleaners decided to help themselves to over 5000 thai baht when doing our room! This is after we left generous tips for them nearly every day! And to top it all off, we went for breakfast on our last morning there and after arriving on Ko Lanta we discovered they had stolen BOTH our passports out of my holdall bag! When we called they hung up on us and didn't even have the time to try and help. We are now stranded in Thailand till we can get to a british embassy. I would strongly advise anyone going to Phi Phi to avoid this hotel. The pictures are very decieving and the staff there have ruined our time away!

6/10 Okay

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

TIAN KENG, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ensure you are staying at the new wing.
They have 2 wings, we were check into the old wing where there's no pool. The pictures on the booking site is rather misleading.

10/10 Excellent

Maureen, PDX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and spacious
JJ Residence is close to the pier and sent someone to greet the ferry so that finding the hotel was easy. Very clean and spacious , close to everything, definitely a cut above the many low end hotels available. The staff was friendly and helpful.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Okay, not amazing
The room itself was nice and big and our balcony led right into the pool. The only let down was the bathroom, it needed a repaint in some areas which had yellow and orange stains and the window sills needed cleaning. There was also many spider and webs in bathroom too, however the sink area was very clean. The location was central and a three minute walk to the beach or pier. The hotel staff were nice and helpful. Overall for the price I had expected better. I would stay there again if it was cheaper.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Damp room
Room seemed overpriced for how much we paid even though staying on phi phi you are going to pay over the odds, the room we stayed in had a terrible damp problem there was mould everywhere in the bathroom, every time you walked into the room you could smell the the damp and when you got into bed you could feel that the bed was damp so overall not a very pleasant time at jj residence.

10/10 Excellent

Karol Yarelis, Puerto Rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
This hotel is very clean and very comfortable. They had a staff member waiting for us at the pier to guide us to the Hotel, which we found extremely convenient. Overall, the hotel was great and we would definitely stay there again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Perfect location on Koh Phi Phi. Close to everything on the island and far enough away from be beach so that the late night partyers won't keep you awake at night.

4/10 Poor

TANZAN

Disliked: Cleanliness, staff & service, amenities
スタッフの対応が悪かった。荷物を3階まで階段で運ぶの大変だけど、スタッフは手伝ってくれない。 フロントの対応も悪い。
Stayed 1 night in Jan 2024

4/10 Poor

TANZAN

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
部屋は3階でしたが、荷物はスタッフ運んでくれません。階段で行き合ったスタッフも手伝ってくれません。。接客は最悪です。 特にフロントの女性はサービス悪く最悪です。
Stayed 1 night in Jan 2024

10/10 Excellent

Janaki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O atendimento da funcionária Lina foi excelente. O quarto muito bom tamanho. Cama muito boa. Limpeza excelente. Roupas de cama e banho muito limpas. O que não gostamos foi que não foi realizado o transfer do pier Tomsai até o hotel como havia sido prometido. E a falta de comunicação para os questionamentos. Também faltou um suporte para o xampoo e sabonete no box.
Stayed 3 nights in Jan 2024

10/10 Excellent

Sebastian, Limburg

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hatten für uns 3 Zimmer gebucht. Sehr sauber und gepflegt, gut bewacht und sehr zentral gelegen - und dafür recht leise. Schlafmaske fürs blinken der Super-Klimaanlage gebraucht. War FUN, der Aufenthalt auf Kho PhiPhi. Auch das Schwimmen in der Anlage war angenehm (2 Pools zur Auswahl) und der Strand in kurzem Fußweg erreichbar. JJ Residence war für uns (mit Jugendlichen) eine tolle Ausgangsbasis/Rückzugsounkt
Stayed 3 nights in Jan 2024

10/10 Excellent

delia

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

8/10 Good

desiree

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Really nice staff, very helpful, storing our luggage, giving us extra towels etc. we only asked the cleaning lady to come once and she cleaned it perfect! Room ja big, Nice balcony, shower is mweh but that is phi phi. It’s a 3 min walk from the pier and 3 minute to the beach. We loved it.

4/10 Poor

Ella

Disliked: Property conditions & facilities, room comfort
Ingen vidare vistelse tyvärr
Vid en första anblick såg rummet okej ut och hotellet fint med 2 pooler och en delad balkong. Men under våra 2 nätter stötte vi på 2 problem: 1. När man använt toalett/dusch/handfat inne på toan så sprids en förfärlig doft inne i rummet. Sista natten somnade vi inte förens framåt morgonen då vi försökt med flertalet knep för att bli av med doften. 2. Hotellet ligger på huvudgatan och rummet är tyvärr inte så bra ljudisolerat. Kan tyvärr inte rekommendera detta hotell.
Stayed 2 nights in Feb 2020

10/10 Excellent

Alicja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jestem bardzo zadowolona
Hotel w samym centrum, ale jednoczesnie schowany. 5 min od portu. Bardzo szybkie zameldowanie. Po przyplynieciu na wyspe czekal Pan z kartka z nazwa hotelu i wzial od nas walizki i zaprowadzil. Pokoj bardzo czysty, sprzatany codziennie, wymieniane reczniki i swieza woda butelkowana. Ladny, czysty basen. Jedyny minus to slabe cisnienie wody w prysznicu.
Stayed 4 nights in Jan 2020