Ratings based on 1,528 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Logan, Utah

Enjoyed everything from room to Restaurant, thanks

Posted 17-Oct-2016
Location: Klammath Falls Oregon, Lots of outdoors to explore including Crater Lake National park.
Easy access to the hotel from the Highway, room was comfortable and plenty of space to get ready with kids. Restaurant was very good and reasonable with great service! Shilo will be first on my choice of hotels from now on when I travel.
2out of 5
by A verified traveller from Stickton,CA

Not a great choice

Posted 17-Oct-2016
Location: Crater Lake, Klamath Basin Brewery, Waffle Hut
The hotel was in a great location and the room had many amenities. But the hot breakfast wasn't hot, food wasn't covered properly, even the hot water for tea was cold. The room decor and appliances were all outdated. We also stayed on the third floor and could hear everything from the fourth floor.
5out of 5
by A verified traveller from Oregon

Great Room but don't eat the food

Posted 16-Oct-2016
Pros: Location
Cons: Restaurant Food.
Wonderful quiet rooms. Food in restaurant close to the worst ever.
4out of 5
by A verified traveller from Olympia, WA

Nice stay...

Posted 12-Oct-2016
Location: City is Klamath Falls but unfortunately that fall doesn't exist anymore.
The hotel facilities appeared new and clean, overall, the stay was good but wih minor uncomfortable points to note. Hotel mentioned high speed internet wifi was available but I couldn't stream any videos on my tablet so I had to use my 4G data. And, had to wait over 45 minutes for our dinner at the restaurant, breakfast was a buffet which was okay. At the dinner, we were informed by the server that there would be a delay due to lack of staffs... but we weren't told that it would be over half an hour.
4out of 5
by A verified traveller from Las Vegas

Lovely room, great staff.

Posted 12-Oct-2016
Pros: Pretty much everything.
Cons: Different TV cabinet.
Location: No experience.
We were so impressed with our room we almost moved in! Very spacious, clean, pleasant with great amenities. Everything about our stay was really very nice. We had a large room with a king bed, comfortable side chair, desk, vanity (with stool) and an extra workspace. We were tired and ordered pizza & salad from the kitchen. It arrived quickly and it was still hot and crisp and very, very good. After we left we discovered we had left a valuable item in our room. The manager, Sandy, had it secured and arranged to have it shipped to us. We are so grateful! One teeny flaw in the room is that the TV was in one of those armoires and we couldn't see it from any place other than the bed. The only reason I didn't give fives across the board is that it isn't a "Five Star" property, but for the money it is an excellent value.
4out of 5
by A verified traveller from Reno Nevada

Overall great stay

Posted 11-Oct-2016
Awesome that the indoor pool and other amenities are 24/7. Staff was helpful with area directions. Only complaint would be the service at dinner in the restaurant (food was good) service was just lack luster.
5out of 5
by A verified traveller

Posted 10-Oct-2016
Pros: Convenient and affordable. Restaurant and bar quite nice. Room spacious and clean. The built in nightlight is genius!
Spacious room with kitchenette, extra large vanity and built in ironing board. Bath has heat lamp and fan in addition to good lighting. Great for families.
5out of 5
by A verified traveller from Victoria BC Canada

Best hotel ever

Posted 09-Oct-2016
Pros: top of the line in every thing
Cons: ????
Not only is the hotel great but so is the restaurant and its staff also. Highly recommend this hotel
4out of 5
by A verified traveller

Posted 06-Oct-2016
Convenient indoor pool, hot tub and free breakfast, also free internet nice.
5out of 5
by A verified traveller from eureka, ca

great except for lack of heat control

Posted 30-Sep-2016
Pros: pool, room, breakfast, lobby
Cons: have extra blankets available because you can't turn up the heat
Location: beautiful klamath falls, or . went to crater lake and downtown festival. bounce house for kids...and adults. river and parks. beautiful weather
The room and staff were great. The pool and hot tub are great. Breakfast was good. All good except that the knobs have been removed from the heater/a.c. units so that you cannot control the temp of your room. Fine for me, but I heard complaints