Kitchener's Island

This was really an incredible expirience. It was like a dream come true to have a balcony on the nile. I really enjoyed the restaraunt as well. Somaya higagy and abdelrahman both provided outstanding customer service. I dream of staying here again!!

Beautiful hotels. Good service

This spot is lovely, staff are friendly & food is tasty. However, we would not stay again until they improve some of their issues. These include: 1. Communication: it was difficult to get responses before we arrived. Emails about excursions were not returned. The only time I got a response was in the WhatsApp chat although I had to send reminders so they would get back to me. Indeed, I sent through this feedback after our stay & never heard back. 2. No Wi-Fi connection: This was especially challenging because they only have a digital food menu that requires wifi to view it. 3. Timeliness in the restaurant: while the food was delicious once it arrived, it took far too long. We were told to be at the restaurant for dinner at 20:00. We arrived on time but we still hadn’t even received our drinks by 21:30. We waited 95 minutes for drinks and dinner and then we waited another 35 minutes for dessert. Most items on the menu were not available. 4. Bathroom facilities in our room: our bathroom flooded every time we used the shower so we had standing water on the floor the entire stay, which meant we had to walk through puddles of dirty water to use the sink or toilet. 5. The driver the hotel uses spent most of the time in the car distracted with phone calls & text messaging while driving. It felt unsafe. He also lectured us on the harms of alcohol when we asked him to stop somewhere so we (3 middle-aged adults) could purchase some beer to drink after a long, hot day.