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Reviews of Kirkwall Youth Hostel

2 out of 5
Kirkwall Youth Hostel
Old Scapa Road, Kirkwall, Scotland

Reviews

7.8

Good

Rating 10 - Excellent. 7 out of 23 reviews" "
Rating 8 - Good. 9 out of 23 reviews" "
Rating 6 - Okay. 4 out of 23 reviews" "
Rating 4 - Poor. 2 out of 23 reviews" "
Rating 2 - Terrible. 1 out of 23 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
I liked my private room. I stayed 3 nights and really appreciated the simplicity of the facility. Everything you need is there.
Stayed 3 nights in Jul 2023

8/10 Good

Nigel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

4/10 Poor

YaoQiang

Liked: Staff & service
Wi-Fi so bad the price one £80 room. You can’t get Wi-Fi in room no chair in room
Stayed 1 night in May 2023

10/10 Excellent

Michael

Stayed 1 night in Jul 2022

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again
First time in a youth hostel as an adult (and since the 80s) was a surprisingly pleasant experience. A private twin room for myself and my 12 yo daughter was great, shared facilities not too much of an issue even though the place was busy. Could do with more fridge space for guests, but ambient storage is plentiful, and the kitchen area and supplies ample for everyone. Location is great: within easy walking distance of the bus station for the able-bodied even with a heavy suitcase in tow, 10 minutes walk from 3 supermarkets and multiple takeaway food outlets (all independant, no chains), and within 10 minutes to the town centre and major attractions. Staff were available during advertised hours; friendly and efficient whenever encountered
Stayed 3 nights in Jul 2019

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly place and in a great location. On town service bus route on the hour until 6.00pm but everywhere was within walking distance.
Stayed 5 nights in Jul 2019
Response from Guest Relations manager on 8 Jul 2019
Thank you for the review, we are glad you enjoyed your stay at Kirkwall, and that you found everyone friendly

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff were excellent and accommodating. Great value for the money if you just need a clean bed. Didn't like large communal area. Too many people using foul language. Dishes and utensils not clean.
Stayed 3 nights in Jun 2019
Response from Guest relations manager on 11 Jul 2019
Hi there thank you for your review, I am very sorry to hear other guests foul language and not cleaning up after themselves, I am sorry if this has put a damper on your stay I will raise this with the site manager to address

8/10 Good

Maureen, Canada

Travelled with group
Liked: Cleanliness, staff & service, amenities
Convenient location. Kitchen had all of the amenities necessary, but fridge space was limited and fridges were not clean. Private room was basic, but had everything needed. Only concern was not having staff available earlier in the day for checkin, and when I sent the hostel an email earlierthrough the booking program, I did not receive an answer.
Stayed 3 nights in Jun 2019

10/10 Excellent

sally

Amazing and welcoming!
Amazing!!
Stayed 5 nights in Aug 2018
Response from Dan on 18 Sept 2018
HI Sally Thanks rot he great review and we hope to welcome you back soon Regards Dan

2/10 Terrible

Paul

Don’t go there!
No hotels available for my date, so only a hostel available. This is not a hotel. Poor standard of accommodation, shared bathrooms, no tv etc in room. Uncomfortable single bed. If you’re a student on s budget this could be for you. Not for someone on business.
Stayed 5 nights in Aug 2018
Response from Dan on 6 Sept 2018
Hi Paul Thanks for taking the time to review our hostel following your recent stay with us. As you say we are not a hotel but an extremely good hostel. Regards Dan

10/10 Excellent

Diane, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
What you might expect from a youth hostel but a little added thoughtfulness.
Stayed 7 nights in Aug 2018
Response from Dan on 16 Aug 2018
Hi Diane Thanks for the great review and we hope to welcome you back soon Regards Dan

6/10 Okay

Jenny

Liked: Cleanliness, staff & service
Nice enough. Staff very helpful and friendly. Rooms need updating ? power points for phone charging.
Stayed 2 nights in Jun 2018
Response from Dan on 3 Jul 2018
HI Jenny Thanks for your review and its good to see overall you had a good time. We hope to welcome you back soon Regards Dan

4/10 Poor

Sarena

Disliked: Room comfort
Misleading Advertising
The website was very misleading. It said single rooms available when there are no single rooms.
Stayed 2 nights in Jun 2018
Response from Dan on 27 Jun 2018
Hi Sarena, Thanks for your comments following your recent stay with us,I will look into the website situation regarding room descriptions. We do hope to welcome you back soon Regards Dan

8/10 Good

john, cambridge england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It does what it says on the tin!
Clean warm with good facilities. Only downer was hot water was a pain to access. Cold showers unless you waited and waited and waited!! However cheap and comfortable place to stay not too far from town
Stayed 5 nights in Apr 2018
Response from Dan on 25 Apr 2018
Hi John Thanks for taking the time to review our hostel following your recent stay with us. Glad to see you found it does what it says on the tin and we hope to welcome you back soon. Regards Dan

10/10 Excellent

Carolina

Stayed 1 night in Apr 2023

8/10 Good

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

8/10 Good

Anja

Liked: Cleanliness, staff & service, room comfort
Kirkwall Youth Hostel
Unterkunft für Ausflüge auf der Insel fußläufig sind die Destillerien Highland Park und Scapa (ca 20min Fußweg) zu erreichen. Auch der Weg in die Innenstadt ist nach kurzen Fußmarsch gut zu erreichen.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Diese Unterkunft entspricht einer gängigen Jugendherberge
Stayed 1 night in Aug 2018
Response from Dan on 14 Sept 2018
Vielen Dank für Ihre freundliche Kritik. Wir hoffen, Sie bald wieder begrüßen zu dürfen Grüße Dan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Preis/Leistung gut bis top! Dusche eher nicht so toll. Personal sehr freundlich.
Stayed 5 nights in Aug 2018
Response from Dan on 14 Sept 2018
Vielen Dank für Ihre freundliche Kritik. Wir hoffen, Sie bald wieder begrüßen zu dürfen Grüße Dan

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Späte Ankunft
Wegen später Ankunft der Fähre aus Lerwick erst um Mitternacht im Hostel, das nicht gut ausgeschildert ist. Dame am Empfang trotz später Ankunft freundlich und verbindlich! Daß es sogar ein Frühstück gab war sehr angenehm, zumal ich bereits um 8:00 Uhr wieder mit dem Fahrrad abfahren mußte, um meine Fähre um 11:00 Uhr in Stroness zu erreichen. Hat alles bestens geklappt!
Stayed 1 night in Jul 2018
Response from Dan on 25 Jul 2018
HALLO Vielen Dank für die tolle Bewertung und wir hoffen, Sie bald wieder zu begrüßen, Grüße Dan

8/10 Good

Annika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Dan on 20 Jun 2018
Hi Annika Thanks for the review and we hope to welcome you back soon. Regards Dan