Kinnersley Holidays from £188

Very basic. Dirt in the bath and old toilet room with no toilet brush. No aircon or way to cool the room down except asking for a fan. Staff were friendly and helpful but this was a poor experience compared to other city Novotel hotels.

Perfect location! Quaint spot just outside of the city centre close to UoB. Sam and reception staff incredibly friendly. We could have chatted for hours if we didn't have an itinerary of things we needed to complete before the end of the day! Would definitely recommend a stay here.

Beautiful old main building and well constructed new wing that blended seamlessly with the old main Hall. However, due to the layout and lack of lifts it meant a really long walk from our room to the main reception area. The Hotel seemed to have a lack of staff - the very nice mature lady at reception, was multitasking and ended up carrying our bags up to the room. This staff shortage manifested itself later when we went to have dinner - to be told that the gas was off in the kitchen and therefore they could only serve cold food. A complaint - but not necessarily to the limited staff, was to the guests that stubbed their cigarette butts out on the lawn by the outside terrace - unacceptable behaviour. All in all - beautiful location but only an acceptable level of service and facilities - the public rooms were dated and more resembled the local golf club. It could be so much better.

Excellent location with good facilities including indoor and outdoor pools, mini golf , kids area and hillside nature trail.

A beautiful hotel, centrally located, close to rail, tram and bus links. Polite and helpful staff at check-in. Comfortable, spacious and quiet room. Madeleine Bar is a plush, relaxed space with exceptional service.