Kim Thành Holidays from £934

Tàu sạch ,an toàn , nhân viên thân thiện . Giá phù hợp với dịch vụ trên tàu

Lily moved me to another cruise with no notice. They actually sent me to the dock for another company without informing me that they changed my reservation. I was standing on the dock with no choice but to get on the Aqua Cruise or be stranded in Ha Long Bay with no hotel. They refused to refund me my one night stay and Hotels.com refused to do anything about it. Do not book with Lily. Do not use Hotels.com. they are not respectable companies.

Extremely disappointing experience and absolutely not the 5-star cruise that was advertised. Our cabin had a very strong sewage smell coming from the bathroom that spread throughout the entire room and made us feel nauseous. Even staff members who came to inspect the room had to cover their noses. We requested a room change immediately but were told there were no other rooms. staff lit scented candles, blocked the drains, and turned on an ozone machine inside the enclosed cabin. ozone machines are unsafe to use while occupied, which was extremely concerning. the smell remained throughout the stay and was still very strong and nauseating the next morning. There were also ants in the cabin, further reinforcing the poor hygiene standards. The food was also quite mid and nowhere near what you would expect from a luxury cruise experience. To make matters worse, the company switched us to a completely different cruise only one day before departure. We booked the original cruise specifically for its traditional Vietnamese aesthetic and panoramic room design, but the replacement felt inferior and completely different from what was advertised. When we requested even a partial refund due to how severely the experience was impacted, they offered only around AUD $120, which felt insulting given the seriousness of the issues and the price paid.we rejected the refund We do NOT recommend this stay