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Reviews of LoneStar Inn

2 out of 5
LoneStar Inn
1804 Sidney Baker St, Kerrville, TX

Reviews

7.0

Good

Rating 10 - Excellent. 272 out of 1002 reviews" "
Rating 8 - Good. 294 out of 1002 reviews" "
Rating 6 - Okay. 201 out of 1002 reviews" "
Rating 4 - Poor. 103 out of 1002 reviews" "
Rating 2 - Terrible. 132 out of 1002 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Lori

Disliked: Cleanliness, staff & service, property conditions & facilities
There were roaches and the continental breakfast was not much. Owner was rude when I showed him video of roaches.
Stayed 1 night in Apr 2024

2/10 Terrible

Arthur, Kerrville

Disliked: Cleanliness, staff & service, property conditions & facilities
too costly for what was provided
Stayed 1 night in Apr 2024

4/10 Poor

Travis

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was very dirty upon arrival. No wash cloths. No shampoo. Dead bugs like crickets on the floor. Counters had not been wiped clean. Dust on the coffee pot.
Stayed 1 night in Apr 2024

8/10 Good

Rick

Stayed 1 night in Apr 2024

6/10 Okay

Garvin

Disliked: Cleanliness
Old building, but owner trying to improve rooms.
Stayed 2 nights in Apr 2024

4/10 Poor

Joshua

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall horrible!
Stayed 2 nights in Mar 2024

6/10 Okay

Yolanda

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The property was clean great parking
Stayed 2 nights in Mar 2024
Response from Ap on 14 Apr 2024
Thank you for taking the time to tell us about your experience at Lone star inn Kerrville. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Lone star inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Chad

Travelled with family
Excellent experience will definitely return.
Stayed 1 night in Mar 2024
Response from Ap on 14 Apr 2024
Thank you for taking the time to tell us about your experience at Lone star inn Kerrville. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Lone star inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Victor

Stayed 1 night in Mar 2024
Response from Ap on 14 Apr 2024
Thank you for taking the time to tell us about your experience at Lone star inn Kerrville. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Lone star inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Olivia

Stayed 1 night in Mar 2024
Response from Ap on 14 Apr 2024
Thank you for taking the time to tell us about your experience at Lone Star Inn Kerrville. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Lone star inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Michael

It was as expected; reasonable price, comparatively, for the area. Clean. No frills. Just a place to sleep, which was exactly what I wanted.
Stayed 3 nights in Mar 2024
Response from Ap on 14 Apr 2024
Thank you for taking the time to tell us about your experience at Lone star inn Kerrville. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Lone star inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Nirbhay

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Towels were dirty. Went to front desk for replacement. Received second set of dirty towels. Showed the dirty towels to the front desk and she said housekeeping forgot to change in the room and did not check the ones at the desk. Finally got 2 clean towels later. Safety issue. The mirror by the bathroom was holding on one screw. Hopefully it doesn’t fall on someones foot. There was a roach and I chased it around the room, finally killing it. Also killed a mosquito. The weather proofing on the door had gaps
Stayed 1 night in Mar 2024
Response from Ap on 14 Apr 2024
Thank you for taking the time to tell us about your stay. We are very sorry that your stay did not meet your expectations. We will get our housekeeping staff and maintenance staff to take a look at the room you stayed in, to see if there is any issues that need to be addressed. Thank you again for the time you took to express your concerns.

2/10 Terrible

Cheryl

Disliked: Cleanliness, staff & service, property conditions & facilities
There was nothing nice to say.
Stayed 2 nights in Mar 2024
Response from Ap on 14 Apr 2024
Thank you for taking the time to tell us about your stay. We are very sorry that your stay did not meet your expectations. We will get our housekeeping staff and maintenance staff to take a look at the room you stayed in, to see if there is any issues that need to be addressed. Thank you again for the time you took to express your concerns.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
When you get a room at a motel, it’s always a craps shoot. This roll of the dice worked in my favor. I am pleased to say that the room was clean, the sheets smelled fresh, the bed was comfortable. All wrapped up in a room for under $80 is even better.
Stayed 1 night in Feb 2024
Response from Ap on 14 Apr 2024
Thank you for taking the time to tell us about your experience at Lone star inn Kerrville. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Lone star inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Marsha

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The housekeepers are lazy they don’t clean the rooms I went into a clean room their heads dirty sheets on the bed bathroom was so dirty and I didn’t even touched it. I stayed there for a month and they wanted me to throw away the trash they wanted me to take off the sheets and fix the beds which is unacceptable because I’m paying for this room and room services. This is unprofessional I wouldn’t recommend anyone to stay there the racist because I’m black I thought that’s why they did what they did.
Stayed 1 night in Feb 2024
Response from Ap on 14 Apr 2024
Thank you for taking the time to tell us about your stay. We are very sorry that your stay did not meet your expectations. We will get our housekeeping staff and maintenance staff to take a look at the room you stayed in, to see if there is any issues that need to be addressed. Thank you again for the time you took to express your concerns.

10/10 Excellent

Meagan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For the price it was a great clean place to stay if you’re in town for just a quick trip!
Stayed 1 night in Feb 2024

10/10 Excellent

Jesus

Stayed 1 night in Jan 2024
Response from Ap on 14 Apr 2024
Thank you for taking the time to tell us about your experience at Lone star inn Kerrville. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Lone star inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

Vicki

Disliked: Cleanliness, property conditions & facilities
Old towel and wash rag hanging on back of bathroom door from previous guests and the second room had a used bandaid in the sheets and they were dirty.
Stayed 1 night in Jan 2024

10/10 Excellent

Jesus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location in town
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay for the price, comfort is a top for us every time we come to visit our son at the University.
Stayed 1 night in Jan 2024

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ap on 26 Jan 2024
Thank you for the 5 out of 5. We were happy uou enjoyed your stay.

10/10 Excellent

Jesus

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Ap on 26 Jan 2024
Thank you for the 5 out of 5. We hope to see you again soon!!!

8/10 Good

Kelly

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room had a over warm and cozy feel
Stayed 1 night in Jan 2024
Response from Ap on 19 Jan 2024
Our team as we are committed to enhancing our services on all levels.We hope you will reconsider and stay with us.

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very professional.
Stayed 1 night in Jan 2024
Response from Ap on 19 Jan 2024
Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience.

8/10 Good

James

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Ap on 26 Jan 2024
Thank you for taking time to rate your stay. We hope to see you again and best of wishes.

10/10 Excellent

Jesus

Stayed 1 night in Jan 2024
Response from Ap on 19 Jan 2024
We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. It was our pleasure accommodating you.

6/10 Okay

Matthew

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Ap on 26 Jan 2024
Thank you for taking time to rate us on your recent stay.

4/10 Poor

karen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were old cabinets sitting in piles in the lobby, There was supposed to be a complimentary breakfast .The lobby wasn't even open in the morning.The room had small pieces of trash and bugs on the floor.It had not been swept. I had to call down to get the missing plate for the microwave. The shower had soap scum and a piece of toilet paper was hanging off the shower head. The sheets weren't even white anymore, there were couple of hairs also. Noisy outside from people hanging out on the deck upstairs .
Stayed 1 night in Dec 2023

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
The room was a mix of new mattress and old fixtures. It was comfortable . Walls are abit thin so heard other people. It was a good stop overall.
Stayed 1 night in Dec 2023

2/10 Terrible

RUTH

Disliked: Cleanliness, staff & service, property conditions & facilities
The lone housekeeper gets paid 5 dollars per room cleaned instead of an hourly wage snd has to pay to live onsite. This owner needs to be prosecuted and put out of business. He is rude to customers and should not deal with the public
Stayed 3 nights in Dec 2023

6/10 Okay

Carol

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Darinel

Disliked: Cleanliness, staff & service
Ddd
Stayed 1 night in Dec 2023

8/10 Good

Darinel

Wggs
Stayed 2 nights in Dec 2023

2/10 Terrible

Veronica

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Appliances didn’t work, Room had a strong smell of marihuana, towels were dirty, Everything was nasty.
Stayed 1 night in Dec 2023

10/10 Excellent

Jesus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Room was good for what I paid. Great location
Stayed 1 night in Dec 2023

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
There was no phone service at all. I was moved rooms 2 times to get tv service. The next day I considered booking this hotel again and I was greeted by a very rude woman who
Stayed 1 night in Dec 2023

6/10 Okay

Rio

Travelled with family, Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Charge a $20 per fee don’t let you know until you check in and not online. Room was dirty with left over towels from the person before and used soap in the bathroom. Enjoyed the stayed because they are pet friendly and it’s nestled behind some beautiful back woods of the hill country and at the center of everything in Kerrville.
Stayed 2 nights in Dec 2023

6/10 Okay

Noel

Good place
Stayed 1 night in Nov 2023
Response from Ap on 3 Dec 2023
We appreciate your stay and hope to see you again soon.

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2023
Response from Ap on 3 Dec 2023
We appreciate the review and rating. We hope you will consider us again on your next visit.

2/10 Terrible

Angela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
This place has roaches and bed bug infested. We ended up sleeping in are car in the parking lot. Rooms 114 and 115 we checked in late and we payed with credit card and there wasn't anyone available to fix the problem. So if you dont want to take anything extra home avoid this place.i guess you get what you paid for. And there isnt any refunds
Stayed 1 night in Nov 2023

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ap on 3 Dec 2023
Thank you for the 5 out of 5. We value all feedback and would love to welcome you back when visiting the Hill Country!

2/10 Terrible

Moses

Disliked: Cleanliness, staff & service, property conditions & facilities
Booked thru Expedia, got there at 1am.. tried to check in. Had my three dogs sleeping in truck… she tried to charge me per fee but told her dogs sleeping in truck.. She didn’t want to accept that they were so she proceeded to tell me only one room left that is smoking room. I paid for non-smoking room so asked if I can at least go smell the room.. she said no.. take it or leave it …. Ultimately, I said fine.. will take it then she says to call Expedia and get refund .. not giving us the room. Was close to 2am arguing with her. Rude and inconsiderate. Bottom line, she made up the having only one room and it was smoking because she didn’t want to give us the room thinking we would turn down the smoking room. Terrible place . Stay clear !
Stayed 1 night in Nov 2023
Response from Ap on 1 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Sadie

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Would not stay here again
Stayed 1 night in Nov 2023
Response from Ap on 1 Dec 2023
Thank you for your response and feedback. We appreciate your business and sorry to hear you did not enjoy your stay.

8/10 Good

Holly

Stayed 1 night in Oct 2023

10/10 Excellent

Jesus

Stayed 1 night in Nov 2023
Response from Ap on 3 Dec 2023
Thank you for the awesome 10 out of 10. We appreciate you being a guest.

6/10 Okay

Dmitry, Moscow

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Check in without hello and bye... We arrived late so the guy at check in even didn't say a word to us including the WiFi password...
Stayed 1 night in Nov 2023

10/10 Excellent

Huiwen

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Nov 2023
Response from Ap on 3 Dec 2023
Thank you for rating us on your stay.

2/10 Terrible

Carmen

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely dirty, dead bugs in corner of room, a sucked on candy stuck to dresser, disgusting and huge hair clog in shower, parts of shower breaking off, and pretty sure there's bugs in bed. The couple that owns the place act like you owe them, very rude and lobby usually closed cause they live there and don't answer the door bell.
Stayed 4 nights in Nov 2023
Response from a on 15 Nov 2023
Thank you for taking the time to tell us about your experience at Lone Star Inn Kerrville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies

10/10 Excellent

Lisamarie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ap on 15 Nov 2023
Thank you so much for your kind words. I will share your comments with our staff, who I know will be encouraged by your remarks. We are so pleased you enjoyed your stay and, hope to see you back again!