Kenneth Upton Reserve

Clean room bed was amazing

Mum and daughter trip. The elevator was not working when we checked in so we opted to climb the stairs to our room. The room was amazing with glimpses of Darling Harbour. Fantastic location — we had a great stroll around the area and grabbed some dinner. Unfortunately we got stuck in the lift for 45 minutes coming back from dinner and on the way to check out the pool. Website that day had said they were having problems with the lifts so this was not totally unexpected. Staff were amazing and kept up informed about what was happening during the whole time. We have a great story to tell from the trip.

Enjoyed my stay immensely! There is currently ongoing construction, however that didn’t affect my comings and goings or my sleep at all. Rooms are elegant and just what I needed - the relax/mood lighting was super nice after walking in the sun. Even when the taxi button didn’t work to call a taxi when I was checking out, we worked toward a good solution easily. The 4/5 stars is coming strictly because of the dinner staff at the Olympus which is attached to the hotel. They were insanely rude and one man left and never came back. I do not know if it was shift change or what. I ate about half and just left. No need for refills. And no one mentioned the water is $12. That would’ve been nice to know beforehand - a little deceiving. Be careful at the Olympus.