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"Friendly staff, clean room "

"Ants and coakroaches in the room. Mould and AC leaking. Wet carpet. Microwave not working. Toileteries missing and not replenished. Rooms were not serviced for towels and replishment. Service was poor. Ac door was vibrating when you set fan at high speed and vents were blocked with dirt. We changed 3 rooms 650/210/810 and all room had issue. Not worth money they charged for the trip. We even couldnt sleep 4 nights we stayed there."

"Staff was great and very accommodating as I needed to modify my stay after checkin. Property is clean but it is a little dated (although that seems common on the Big Island). Easy to get to the national Park from this hotel. There is also a nearby park within walking distance for easy access to the ocean. Recommended for a stay in Hilo."

"Jeff is amazing, very friendly and active with visitors. Clean house and room and all supplies needed are provided with the stay. Would stay again. "

" The room was cool & clean (good A/C). Lots of room in the unit as well as a big kitchen. "

"Excellent trip! Cleaness, friendly host Kelly gave us so many suggestions around the area! Also tasty breakfasts! Best Gem!"

"I can’t say enough great about this house, property or host. It was absolutely perfect for our family. Each day after being out to explore all day we could come back and shower and still have lots of fun just spending the evening shooting baskets in the driveway, playing pool, darts, riding bikes to the shore, etc. Howard is a most generous, accommodating host!!"

"Incredibly good deal for the price. No elevator but my unit was a mini apartment with sofa bed, kitchenette stocked with utensils, cookware and real plates and glasses. Fridge/freezer was much larger than the under counter units in bigger chain hotels. There was even a washer/ dryer. Better than an Extended Stay in that regard. Hotel manager was easily accessible by phone to answer questions and deal with a complicated booking situation. Got it resolved quickly and extremely favorably. Parking was free and very close to the building. 12 spaces advertised but the last two were in the exit driveway. No one wanted to back out of the driveway onto the street (no turn around) or get hit so didn't park in those spaces. Some small things that would make it even better: I actually baked a pizza in the toaster oven. Hot mitts would have been nice. A small trash can under the kitchen sink would be nice. Beats walking into the bathroom or living room after wiping up spills. Couldn't tell if the remote control for room comfort did anything. The settings changed on the remote but not on the unit inside the room. I would definitely stay there again."

"Overall, we enjoyed this rental and had a pleasant time. There were a variety of amenities provided that contributed to a comfortable stay. The hosts were friendly and responsive."