Restaurant

Reviews of Kings Valley Medical & Spa Hotel

5 out of 5
Kings Valley Medical & Spa Hotel
22 Izvora Street, Kazanlak, Stara Zagora Province

Reviews

9.4

Exceptional

Rating 10 - Excellent. 53 out of 67 reviews
Rating 8 - Good. 8 out of 67 reviews
Rating 6 - Okay. 3 out of 67 reviews
Rating 4 - Poor. 3 out of 67 reviews
Rating 2 - Terrible. 0 out of 67 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Zhivko, North Fort Myers

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels in Bulgaria! The amenities are great! The rooms are gorgeous! The buffet for dinner & breakfast is the best ever! The staff is very nice! I will definitely return!!!!! Love this hotel!
Stayed 1 night in Jul 2025

10/10 Excellent

Claudia

Stayed 2 nights in May 2025

10/10 Excellent

evgenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury
Stayed 1 night in Jun 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my fourth tine at this amazing facility highly recommend to anyone for 5 star relaxation and amazing food
Stayed 3 nights in May 2025

8/10 Good

Emma

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room is very clean and spacious. Dining option for both breakfast and dinner are fine, has cold and hot food. Staffs are helpful. Spa appeared clean, the minerals water jacuzzi are nice. The only down side has observed the adult pool and jacuzzi filled with baby and very young children which not very safe. I think the hotel should be more aware of that and remind the parents or carers not to break the rules and policies in the hotel, that to prevent any risk of avoidable incidents. Afterall, we had a pleasant stay. Thank you.
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely amazing!

Absolutely amazing!! From the room, through the pool/spa area, to the food! Definitely will visit again
Stayed 3 nights in Apr 2025

10/10 Excellent

meira

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, spa facilities, food buffets, amenities, friendly staff
Stayed 1 night in Apr 2025

10/10 Excellent

KRASIMIR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Balneo Spa
Stayed 1 night in Feb 2025

10/10 Excellent

Georgi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Georgi Gashev

This hotel is amazing. I strongly recommend it. Excellent food, service and spa. The room was modern and comfortable. My son really enjoyed the kids club with different every day activities and entertainment. 10 of 10 rate
Stayed 4 nights in Jan 2025

10/10 Excellent

Mariyana

Stayed 2 nights in Jan 2025

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
Disliked: Staff & service, room comfort
Room was good but that is the only good thing. Service was terrible, had to wait 1h on a line for check-in. No parking spaces available. They nickel and dime you for everything. We had dinner included, food was below average, there was no water. No music, the night club was closed. SPA center was overcrowded and the hotel was not even full.
Stayed 2 nights in Jan 2025

10/10 Excellent

Hristo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great, except for the stuff in restaurant Sofra, especially the manager of the restaurant who was extremely rude and forced me to pay 20bg leva because I accidentally broke a glass
Stayed 2 nights in Dec 2024

10/10 Excellent

Marcos

Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place that everyone should visit to enjoy a wonderful setting, perfect staff, magnificent spa area and delicious food.
Stayed 1 night in Nov 2024

10/10 Excellent

Radostina

Stayed 4 nights in Sep 2024

10/10 Excellent

Trifon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, huqe public area, indoor aoutdoor poll are awesome, SPA center is very good, but some features are limited. Very nice breakfast, nice staff and a lot of parking places.
Stayed 3 nights in Sep 2024

10/10 Excellent

George, Mississauga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and clean. Amazing breakfast menu
Stayed 2 nights in Sep 2024

10/10 Excellent

Todor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Sep 2024

10/10 Excellent

Rumyana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Както винаги престоят ни беше повече от прекрасен ! Благодаря на Иван Николов, който организира спешно лекар да ме прегледа, когато имах нужда и терапиите, които извършиха. Благодаря на Валя - дамата, която почистваше нашата стая (203) и беше повече от грижовна и всеотдайна за всяка наша нужда! Няма думи, с които да изразим похвалата и благодарностите си! С нетърпение очакваме да ви посетим отново !!!
Stayed 2 nights in Jul 2024

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This spa resort is a great get away, perfect for a relaxing weekend for rejuvenation. On the edge of the city but a short drive to the major sights if you want. The pools and the spa are great and onsite food offerings looked good (just had a sandwich at the pool bar but it was tasty). The breakfast buffet is enormous! The staff were fine, except I was told at checkin that my free drink voucher would cover both of us but that was refused at the bar. We had massages from friendly, professional therapists. Wish we had stayed more than one night!
Stayed 1 night in Aug 2024

10/10 Excellent

Dennitsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and luxurious!
Stayed 2 nights in Aug 2024

10/10 Excellent

Ivaylo, Phoenix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to relax, surrounded of beautiful nature
Stayed 2 nights in Aug 2024

10/10 Excellent

Yancho

Stayed 2 nights in Aug 2024

10/10 Excellent

Yancho

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 3 nights in Jul 2024

10/10 Excellent

Tsvetelina

Liked: Cleanliness, property conditions & facilities
Great spa resort, excellent amenities and thermal therapies. Focus on improving the service at the pool bar.
Stayed 2 nights in Jul 2024

10/10 Excellent

Delyana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best SPA hotel I’ve ever been. Beautiful place with nice staff and so clean. Highly recommend it. Will come back soon.
Stayed 1 night in Jul 2024

10/10 Excellent

Rosen

Stayed 3 nights in Jul 2024

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Hristo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent spa hotel

New hotel with very good food. Pools with natural mineral water.
Stayed 1 night in May 2024

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

ruska

Liked: Cleanliness, staff & service
The best 5 stars hotel in Bulgaria!
Stayed 2 nights in Apr 2024

10/10 Excellent

Stoyan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice,clean and quiet property.Far away from city noise.Amazing gym room.Great food.We had perfect stay.I definitely recommended it...
Stayed 2 nights in Dec 2023

6/10 Okay

Marina

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Different groups don’t communicate to each other snd made it my responsibility to align them (cleaning and reception, restaurants and reception etc). Most of the staff at the reception was not properly trained with an exception of Alexander. I had the worst experience with one individual who wouldn’t look at me, was unhelpful and used unprofessional language. I was shocked and shared with the front desk manager. She just asked me to be understanding due to him being very new.
Stayed 3 nights in Dec 2023

10/10 Excellent

Mihail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility and atmosphere. Buffet has excellent varieties for breakfast and dinner. Spa facility is way above average.
Stayed 1 night in Oct 2023

8/10 Good

Claudia

Liked: Cleanliness, property conditions & facilities
It was good overall
Stayed 2 nights in Sep 2023

10/10 Excellent

Darina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

6/10 Okay

Aleksandar

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Service and especially cheffs and waiters could tremendously improve. They are simply not what one would expect from a five star hotel. Apart from that, the building and especially the thermal and spa zone are excelent.
Stayed 2 nights in Aug 2023

4/10 Poor

Kiril

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
To start with when.we asked for a room with a view the receptionist said we’ll like it and the only thing that we could see was a car park. Obviously they don’t know the term "room with a view". Secondly you’ll be always meet with a smile when you ask them to solve any issues but they won’t do anything to fix it.. Thirdly there are no procedure to check the spa facilities and amenities which can be annoying for certain things you’re expecting to be done. And finally cash is the best way to go if you don’t want to face troubles with your finances, the accountancy department is just useless to solve any issues with your payment if something goes wrong. I’ve never had experienced such an incompetence EVER. In conclusion I’d hardly will recommend King’s Valley Spa hotel to anyone even to my enemies. Just stay away from it.
Stayed 2 nights in Jul 2023

10/10 Excellent

Ashlee

Liked: Cleanliness, staff & service, property conditions & facilities
This place is fantastic! It’s a great value for inclusive hotel, pool, dining, and spa options. The buffet was great and had a lot of options. There was plenty of space at the spas and pools. The staff was super friendly. The massage was excellent and reasonably priced. I even stayed an extra day because I had such a great experience. My only complaint is that the laundry service was unreasonably expensive and charges per item. . My bag of clothes that normally cost 10€ to wash and dry had an estimated cost of more than my whole room! I wish they would charge by weight instead.
Stayed 2 nights in Jul 2023

10/10 Excellent

Dessi

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. I will stay here again. I have stayed in 25 different hotels in the past 18 months from the Hilton Rainbow tower on Waikiki Beach to the Sofitel in Cairo. This was the nicest and best value.
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Our short escape

We had a relaxing 2-day stay. The food options are really good.
Stayed 2 nights in May 2023

4/10 Poor

Todor

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Late check-in at 5pm , instead of 3 pm. There were no towels and bath robes. We asked to be provided but there was no reaction ,luckily on the second day we saw a lady cleaning the room next to ours. She gave us towels and bath robes and told us that nobody informed her that we have asked for the same. Room was not cleand during whole stay ( 5 nights), houskeeper visited us at 4.30 pm on the day before we leave the hotel! It happened also that there were no towels on the SPA reception on our first day ( we also had none in the room ). There are not enough tables in the resturant, often you have to wait to find a table, same on the pool where sunbeds are not enough for the capacity of the Hotel. I would not recommend it for the value!
Stayed 5 nights in Apr 2023

8/10 Good

Teodora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is brand new, so modern and luxury, the room and the bathroom were huge for standard ! The spa and the pools were great and we are very pleased but the salt room was closed. The buffet for breakfast and dinner had plenty of food to choose from but the quality is something that they need to pay more attention. They are still under construction as was little noisy in the afternoon above us. For lunch you don’t have options as only their a la carte restaurant is serving lunch, the room service and Sofra restaurant are due to open.
Stayed 2 nights in Apr 2023

8/10 Good

Kalin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel and Pools 5* . Gym was 5* also, the best Gym in a 5 * Hotel i ever had. Breakfast and Dinner was very good, 5 * also. The only thing that was only 4* and Not 5 * was the Service on the Pool and bar at the Pool, very chaotic and Slow.
Stayed 2 nights in Jun 2025

10/10 Excellent

mesut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bäst

Det är den bästa spa hotelet som vi har varit om
Stayed 1 night in Nov 2024

10/10 Excellent

ilhan

Travelled with group
Stayed 2 nights in Oct 2024

8/10 Good

Josef

Liked: Cleanliness, property conditions & facilities, room comfort

Das Hotel hat keine Seele

Alles ok aber nicht mehr.... Zufahrt schlecht markiert, Empfang Frühstück ok, das Personal nicht sehr motiviert, medical service sehr gut aber ev. ist das Hotel bald einmal pleite
Stayed 1 night in Sep 2024

10/10 Excellent

Leidy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel. Muy nuevo, elegante y comida de alto nivel.
Stayed 1 night in Jul 2024