Katy Wroclawskie Holidays from £166

ww arrived 20 minutes early and used thr code to get entry to alpartment, but it did not work. we eventually figured this was due to the fact that arrival ought to be 2pm. this should be made much clearer to guests. the sofa in living room was extremely uncomfortable for any period. absolutely no complaints about anything else, everything else was perfect, ideal location too, very central

The location was fabulous - right at the old town square. You can’t beat it so overlooked some of the other issues. The apartment was fine, but had a bit more wear than in the photos. The internet and TV didn’t work the entire stay, which was inconvenient as I had to go to a nearby restaurant to access internet. Communication with host was poor - no response to email, disconnected a couple times by phone, someone finally came up the last day regarding the internet who spoke no English and limited polish who insisted the internet worked, upon realizing it didn’t, said they would get tech support, which never showed up.

This facility is good in several respects: It is relatively new, therefore clean and modern. One aspect I liked was the 24/7 staffing by young girls who, when asked, provided knowledgeable help on, for example, where to find the breaker box (I popped one by accident). Four things I didn't like: 1) Not enough parking - this is a common Euro problem, but it seems to me a new facility could easily have built-in underground parking, but no, there are only about 12 regular spaces and another 5-6 overflow out front (robbing parking from the attached beauty saloon - they must be thrilled). As the place has 33 rooms, this is clearly not enough (in May) - what's it like during the high season? 2) No laundry service. When I asked where the laundry was, I was informed there isn't one and I have the right to "go to any public laundromat in the city". Gee, thanks. Would it kill them to partner with a laundry service to collect/deliver for their guests? 3) PILLOWS Positively the WORST "pillows" I have tried to sleep on in the last 10 years - any that's saying something. Their garbage is of the balloon variety, forcing me to sleep with a bent neck all night and the resultant pain all the next day. On that very next day, I was forced to go to Zara downtown and pay 50 bucks for a real pillow that felt like I had died and gone to heaven the next night and for the rest of my stay. 4) This is a personal beef about all these "apart-hotels"; No Toaster - I want toast in the morning.

Perfect experience from start to finish, a great location, easy to get to everywhere and the apartment was very well thought out, it had everything you could need, reliable WiFi, big tv, washing machine and even a dishwasher, the bed was very comfortable and the nespresso coffee machine was a big plus, communication with the staff was really easy and Kamila was super helpful, I thoroughly recommend staying here and I would have no hesitation to stay here again, thank you

Beautiful hotel, well decorated and maintained. Amazing breakfast buffet and also made to order eggs Benedict or other style eggs included. Very comfortable beds and convenient location to the main square. Many buses that do to the centre from hotel and airport. I’m