Katarina-Sofia Holidays from £190

Probably

We had a late checkin and the hotel told us to inform the late arrival for key collection procedures as no one will be at the front desk. We informed them of late arrival. After 4 phone calls and 3 mail, no procedure for late arrival. Each time we called they said they will provide the instruction in the next few hours. No reply to the mail. They just spoiled our day of check in keeping us in very uncertain state.

Copilot said: I recently stayed at this hotel and overall had a positive experience. The staff were friendly, welcoming, and always happy to help, which made for a pleasant stay. The location is excellent, with easy access to local amenities, restaurants, shops, and transport links, making it a great base for exploring the area. The room was clean and comfortable, although it was a little on the small side. During my visit, the weather was exceptionally warm, and unfortunately there were no air conditioning controls in the room. As only one window could be opened, the room became quite hot and uncomfortable at times. Opening the window helped, but it also exposed the room to a significant amount of noise from outside, particularly during the night. Despite these issues, the hotel's great location and friendly staff made for an enjoyable stay. If room temperature and noise control were improved, it would make a noticeable difference to the overall guest experience.