Karasu Holidays from £271

the only advantages of this hotel are the breakfast and the location otherwise everything is bad. It needs a full renovation and maintenance. the room wasn’t clean enough. the lighting was very bad. the last day we told the staff that we are checking out they just said okay without saying anything else even they didn’t ask us about our stay. they’re not professional at all. i don’t recommend

The hotel.is very nice breakfast very good helpful staff .

Clean room but shower not great. Difficult to get into (bathtub with tall walls) and shower head is really a hand held shower. Sub-optimal water pressure. But breakfast was large buffet and rooftop view did not disappoint. Hotel is closer to a 3-star by North American standards.

Overall it was pretty good. No tissue box in the room. Breakfast was awesome. TV wasn’t working for a few days we didn’t use it much anyway. Water was shut off a couple of times and when it started the water was brown for a while. It was pretty close to the train station and the grand bazaar.

We stayed here for 3 nights and unfortunately had a largely terrible experience. While the spa, indoor swimming pool, and breakfast were good, almost everything else fell far short of acceptable standards, let alone 5 star claims. ​Our room smelled terrible, like a dead rat. When we reported it, staff simply brought room spray, which masked the odor for a few minutes before it came right back. To make matters worse, the AC didn't work and was locked centrally at 28°C with no way for us to turn it down. The toilet and shower were also dirty upon arrival. ​Service was equally disappointing. We left the hotel everyday from 10am and were back at night, yet housekeeping still managed to skip leaving the complimentary 2 water bottles daily. When we called reception to ask about it, we were told the kitchen was closed and that water bottles would cost 150 each, despite them already failing to service the room properly. ​To top it all off, on our last morning at breakfast, a woman approached our table who is supposed to be a guest supervisor. When we politely explained the water situation, she never apologized and only kept arguing with us, claiming they couldn't enter the room, which makes no sense since housekeeping had been in to clean. Terrible service and terrible conditions; we would not recommend staying here.