Karaagac Holidays from £654

Staff were outstanding, food was good, hotel was clean and well maintained, all-inclusive was good value for money!

room was next to 3 noisy bars Food was not the best

Lovely all inclusive hotel. All the staff were wonderful - very kind and helpful. Everyone was very friendly and there are some great senses of humour. The food was always very tasty and there was a good variety of options for meat and fish eaters, especially in the areas where they cook in front of you. My husband is a vegetarian and although the venue made great efforts for him, there were not too many buffet options for him, but they did prepare a separate meal for him off the menu when we were at the a la carte restaurant, which was greatly appreciated. The live bands in the evening entertainment were very good. Although it was not well advertised about what entertainment there was on the 'kids' side to know if you'd want to attend that as well. The facilities were all very good and it was clear they were developing these as well. The adults beach and pool were lovely. The scenery is also beautiful - perfect for a relaxing holiday and it was a great position for watching the many paragliders! Overall we very much enjoyed our stay here.

I loved the food, breakfast and dinner, but I did not like the behavior of the reception staff who deceived me by giving me a standard room when I booked a deluxe room!!??

When we arrived the room was not ready, even though we had got there in time for check in. We were then made to wait for 30-40mins before given a room. Before arriving I had emailed to ask for a room with a bath tub as I was travelling with a small baby however we were given a shower room and after explaining several times they gave us a travel tub which was not suitable for our baby. Within a day of our stay there was a leak in our room which caused a huge puddle on the floor, I nearly tripped holding my baby but when I had explained this to the reception staff they did not take this seriously and one of the receptionists even laughed and said this is totally normal! Managers were not great either, we had raised the issue with them and they were not very accommodating. There is a language barrier making it extremely difficult to communicate and they failed to understand us on numerous occasions. It became quite frustrating to get our point across and in the end we just accepted that this resort isn’t what it makes out to be. The resort itself is lovely but customer service needs some work.

Amazing food. Kids loved the private water park. Beautiful scenery. Loved it!