Exterior

Reviews of Kansas City Marriott Downtown

4 out of 5
Kansas City Marriott Downtown
200 W 12th Street, Kansas City, MO

Reviews

8.8

Excellent

Rating 10 - Excellent. 590 out of 1001 reviews" "
Rating 8 - Good. 261 out of 1001 reviews" "
Rating 6 - Okay. 78 out of 1001 reviews" "
Rating 4 - Poor. 37 out of 1001 reviews" "
Rating 2 - Terrible. 35 out of 1001 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 11 Apr 2024
Thank you for the fantastic rating, Helen!It's outstanding you had such a wonderful experience at Kansas City Marriott Downtown. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Segio

Liked: Cleanliness, property conditions & facilities
Excelente
Stayed 1 night in Mar 2024
Response from Customer Service on 7 Apr 2024
Sergio, it's wonderful to hear that you had an excellent experience at Kansas City Marriott Downtown. We are pleased you enjoyed your stay and we hope to welcome you back in the future.

6/10 Okay

Shannon, Kansas city

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and property is not but I want be booking here anymore the fact you have to pay for parking is crazy I have never in my life had to pay for parking at a hotel 32 dollars is crazy and that’s not for valet that’s self parking just crazy
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Apr 2024
Shannon, we appreciate your candid feedback about your recent stay. It's disheartening to learn that the parking arrangements didn't meet your expectations; however it is not unusual for downtown hotels to charge for parking including all of the full-service hotels in downtown Kansas City. We hope other aspects of your visit were enjoyable and that you'll consider giving us another opportunity.

10/10 Excellent

Keenan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 5 Apr 2024
Keenan, we are thrilled that you had a fantastic stay at the Kansas City Marriott Downtown. It's fantastic to know that we've met your expectations. We hope to welcome you back on your next visit to the area. Your satisfaction is our highest reward!

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on 1 Apr 2024
Nathan, thank you for your wonderful rating of the Kansas City Marriott Downtown. We're thrilled you had a fantastic stay with us and appreciate your high score. Looking forward to hosting you again in the future. Safe travels!

10/10 Excellent

Awilda, Lincoln

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here often and it’s always great
Stayed 1 night in Mar 2024
Response from Customer Service on 30 Mar 2024
Awilda, it's wonderful to hear your consistent satisfaction with the Kansas City Marriott Downtown! We sincerely appreciate you as a frequent guest and are thrilled to continue providing you with an excellent experience. We're eager to welcome you back on your next visit!

2/10 Terrible

Cindy

Stayed 1 night in Mar 2024
Response from Customer Service on 6 Apr 2024
Cindy, it's disheartening to hear that your recent stay didn't meet your expectations. We consistently strive to provide an enhanced experience to our guests, so your score is taken seriously. We would greatly value your specific feedback. Please feel free to connect with us to discuss how we could better serve you in the future. We hope that you would consider giving us an opportunity to change your impression on a future visit.

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
You really need comfort height stools! The pillows are terrible!
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Mar 2024
Keith, thank you for sharing your feedback. We understand that comfort is key, and it seems you had some concerns about the seating and sleeping arrangements at Kansas City Marriott Downtown. We'll take your suggestions into consideration as we continually strive to enhance our guest experience. We hope you'll provide us another opportunity to serve you better in the future.

8/10 Good

Alisha, Olathe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, upgraded nice bathroom and shower, beds were comfortable and the view amazing. The only thing we did not like was that our room was right by the elevators and you can hear them moving through the walls constantly.
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Mar 2024
Alisha, it's a pleasure to know you found the Kansas City Marriott Downtown remarkably clean with comfortable beds and an exceptional view. We've noted your feedback about the room location next to the elevators, and we'll make every effort to try and place you in an even quieter room for future stays. We greatly appreciate you sharing your experience and look forward to welcoming you back soon.

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great hotel that is walkable to Midlands Theatre, Power & Light District and many restaurants and bars.
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Mar 2024
Janice, we're thrilled to know your experience at Kansas City Marriott Downtown was excellent. It's wonderful that you found our location strategic, close to Midlands Theatre, Power & Light District, and numerous dining options. We appreciate you sharing your experience and look forward to welcoming you back soon!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 5 Mar 2024
Jennifer, thank you for choosing the Kansas City Marriott Downtown and taking the time to leave a rating. We appreciate your feedback and look forward to welcoming you back soon.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Mar 2024
Thanks, Maria! It's outstanding your time at Kansas City Marriott Downtown was fantastic. We can't wait until your next visit!

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was immaculate. Great location, clean rooms, great restaurant and bar in lobby. Would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Customer Service on 4 Mar 2024
Kayla, it's wonderful to hear about your recent stay at the Kansas City Marriott Downtown. We're thrilled you appreciated our prime location, pristine accommodations, and excellent dining options. Your eagerness to return is the highest compliment and we can't wait to host your next visit.

10/10 Excellent

Lehia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Mar 2024
Lehia, it's delightful to hear your succinct yet impactful feedback for Kansas City Marriott Downtown. We genuinely appreciate your positive sentiments and are looking forward to serving you once again in the future.

6/10 Okay

Gill

Travelled with family, Travelled with partner
Room was nice and tidy as a couple staying for two nights the tea and coffee facilities were wholly inadequate 1 tea bag and two coffee sachets. A coffee/ hot water device that was of extremely poor quality, leaked over the bench top.
Stayed 2 nights in Feb 2024
Response from Customer Service on 3 Mar 2024
Gill, it's great that you found the room pleasingly neat but are sorry to hear the in-room beverage selection did not meet your expectations. We appreciate your feedback and will certainly consider it as we continually work to improve the overall experience for all of our valued guests - like yourself!

10/10 Excellent

Merlyn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. We enjoyed our stay.
Stayed 4 nights in Feb 2024
Response from Customer Service on 28 Feb 2024
Merlyn, it's delightful to know you enjoyed your stay at Kansas City Marriott Downtown so thoroughly! Your recognition of the consistent excellence we strive for truly brightens our day. We can't wait for your next visit!

10/10 Excellent

Tia

Stayed 2 nights in Feb 2024
Response from Customer Service on 20 Mar 2024
Tia, we're delighted to see that you had a five-star experience at the Kansas City Marriott Downtown. Our team appreciates your feedback and we look forward to welcoming you back on your next visit!

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in took longer than expected, it was very busy. But otherwise the hotel was clean and comfortable and we really enjoyed our stay.
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Nicole, it's fantastic to hear that you found the Kansas City Marriott Downtown clean and comfortable. We are sorry that the speed of our checkin process did not meet your expectations, yet we're glad this didn't mar your overall experience. We appreciate your feedback and look forward to welcoming you back for an even smoother experience next time.

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is. Bit of a nightmare and make sure to wear comfy shoes if you have a room in the new building area.
Stayed 1 night in Jan 2024
Response from Customer Service on 20 Feb 2024
Ryan, it's great to see this overall positive review! We apologize that parking was high demand over your stay dates and presented challenges. We appreciate your candid feedback and will utilize in pursuit to always be improving our overall guest experience. We look forward to welcoming you again soon!

10/10 Excellent

Leigh Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and conveniently located to Folly Theater
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Leigh, it's wonderful to hear that you found the Kansas City Marriott Downtown to be conveniently located near the Folly Theater. Our team always aims to provide you with an exceptional and comfortable stay and we're glad to note we hit the mark with you. We thank you for your positive comments and look forward to welcoming you back in the future.

10/10 Excellent

Leigh Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good venue with good proximity to Folly Theater
Stayed 2 nights in Feb 2024
Response from Customer Service on 19 Feb 2024
Leigh, it's wonderful to hear that you appreciated the Kansas City Marriott Downtown's strategic location near the Folly Theater. We strive to ensure that our location provides guests with effortless access to key local sights and experiences and we're glad this aspect resonated with you. We genuinely value your feedback and are looking forward to your next visit.

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 16 Feb 2024
Thank you for the amazing rating, Danny!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Kansas City Marriott Downtown soon!Thanks again for leaving your feedback!

8/10 Good

Lori

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 13 Feb 2024
Lori, thank you for your positive rating of Kansas City Marriott Downtown. It's wonderful to see that you had a pleasing experience at our property. We look forward to welcoming you back in the future.

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 13 Feb 2024
Annette, thank you for your wonderful rating. At Kansas City Marriott Downtown, we continuously aim to provide excellent service to ensure our guests have an enjoyable experience. It's fantastic to know that we met those expectations during your stay. We hope to see you again on your next trip.

8/10 Good

Derek A

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on 13 Feb 2024
Derek, thank you for choosing the Kansas City Marriott Downtown and for taking the time to rate your experience. We appreciate your feedback and are glad you had an enjoyable stay. Looking forward to your return on your next visit to Kansas City.

10/10 Excellent

Aimee

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great but the staff was incredible. Will definitely return when I’m in the area.
Stayed 1 night in Feb 2024
Response from Customer Service on 7 Feb 2024
Aimee, it's terrific to hear you had an enjoyable stay at Kansas City Marriott Downtown! We're elated our team members were able to make your stay special. We eagerly look forward to your return on your next journey to the area.

8/10 Good

Kylee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb 2024
Thank you for the 4-star rating, Kylee!We are delighted to see that you had a wonderful time at Kansas City Marriott Downtown. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Jashaun

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 1 night in Jan 2024
Response from Customer Service on 27 Jan 2024
Jashaun, thank you for choosing Kansas City Marriott Downtown for your stay. We're delighted to hear that our team members added to the overall positive experience. We look forward to welcoming you back on your next trip.

8/10 Good

Chance

Stayed 2 nights in Jan 2024
Response from Customer Service on 20 Mar 2024
Chance, thank you for choosing Kansas City Marriott Downtown and for rating us. We're glad you had an enjoyable experience and look forward to welcoming you back in the future.

2/10 Terrible

Marissa

Travelled with partner
Disliked: Amenities
Worst customer service I’ve had in a long time. Our room was almost 80 degrees and we asked them to send someone to fix it. We never heard back so we assumed it was fixed. No, returned to the same temp. Called multiple times to ask to be moved and no one answered. Finally packed up and headed to the desk. The manager was rude and acted like we were being ridiculous about the temps didnt even offer a sorry. She acted annoyed that we existed. Worst experience
Stayed 2 nights in Jan 2024
Response from Customer Service on 21 Jan 2024
Marissa, it's disheartening that your recent stay did not meet your expectations. We highly regret that the temperature in your room was not set comfortable and it's unfortunate that there were communication issues regarding this concern. Additionally, it's regrettable the interaction with our team member at the front desk didn't match the high standards we aim to maintain. Rest assured, your feedback will be used to review and improve our processes and ensure all guests have the service they rightfully deserve. We hope for the opportunity to welcome you again in the future and regain your trust.

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on 17 Jan 2024
Tiffany, we're pleased that your stay at Kansas City Marriott Downtown was enjoyable. We're grateful for the time you've taken to rate us and look forward to welcoming you back for an even better experience next time.

2/10 Terrible

Mary

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sleepless night with elevator issues, alarms and what sounded like someone drilling into our room.
Stayed 3 nights in Jan 2024

2/10 Terrible

Jashaun

Stayed 1 night in Jan 2024
Response from Customer Service on 16 Jan 2024
Jashaun, we're truly disheartened to hear that your stay didn't meet expectations. We always aim to provide a great experience and it seems we fell short this time. We value your feedback and we assure you that we are dedicated to improving the quality of our services.

10/10 Excellent

Troy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 10 Jan 2024
Troy, we're delighted that your experience at the Kansas City Marriott Downtown was top-notch. We can't thank you enough for the 5-star rating. We're eager to be your destination of choice the next time you visit the area.

6/10 Okay

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
To say I got my steps in is an understatement!
DO NOT STAY HERE IF YOU’RE GOING TO KANSAS CITY CONVENTION CENTER! It is a joke that they even say they are connected. You go outside the hotel, down an elevator, walk through a parking garage, and if you are lucky you can get into the convention center. They keep the doors locked between the parking garage and convention center most of the time. Save yourself a huge headache and stay at Loews, that lobby is connected to the convention center. Also, watch your debit card! I booked and prepaid through Hotels.com but woke up to a charge on my card for the stay. It wasn’t the hold for incidentals either because that was a whole extra charge. I didn’t prepay just to be charged again. The hotel is beautiful and clean but they honestly should not say that they are connected to the convention center. We had to walk to Loews multiple times in the freezing cold to get in (after walking all the way through a parking lot and back) It was very frustrating.
Stayed 1 night in Jan 2024
Response from Customer Service on 8 Jan 2024
Ashley, we are happy that you enjoyed the Hotel’s beauty and cleanliness, but certainly sorry to hear that you were disappointed with some other aspects of your stay. Our Hotel is located closest to the Bartle Exhibit Hall and Municipal Auditorium portions of the Kansas City Convention Center, but you are correct that there are other hotels nearer other spaces within that facility. The most direct route is directly across the street from our front door, but we are sorry that you found the all-weather, subterranean connection inconvenient. We value feedback like yours, and will be sure to share it with our partners at the City of Kansas City as future projects and enhancements are considered. Thank you once again for your stay!

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my Wife stayed overnight for NYE. The area was electric. Amazing 14th floor view, sparkling rooms and good soundproofing. Although the bar was busy we still had a great time. Would definitely come again.
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Kyle, it's fantastic to hear that you and your wife enjoyed an unforgettable New Year's Eve at the Kansas City Marriott Downtown. Your compliments regarding the commanding 14th-floor view, immaculate rooms, and effective soundproofing truly delight us. It's also great that you had a fun experience despite the bustling activity at the bar. We're thrilled that you'd choose us again for future stays. Thank you for your encouraging feedback.

2/10 Terrible

Whitney

Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Whitney, it seems that your stay did not meet your expectations. We regret that you were less than satisfied during your time with us. Without detailed feedback, it's difficult to pinpoint the issues you may have encountered, but we greatly value every guest's experience. We encourage you to reach out to our Hotel Manager directly at 816.421.6800 to discuss any specific incidents for us to promptly address. We hope for a chance to make things right in the future.

8/10 Good

Elaine

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 3 Jan 2024
Thank you for the lovely rating, Elaine!It's great your time at Kansas City Marriott Downtown was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

Jean

Stayed 5 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Jean, thank you for your high rating of Kansas City Marriott Downtown. It's great to know that your stay was satisfactory. We appreciate you choosing us and look forward to welcoming you back in the future.

8/10 Good

David

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
The stay was great. One of my friends and I came here for New Years weekend, attending the Kansas City chiefs game. The Marriot was in a great location with access to everywhere and all the best downtown attractions in the city. My only negative was the timing of the housekeeping services. We never had our room cleaned and the bed remade, even though we had our sign off our door during the day. They would always come by around 9 am when we were still in our room.
Stayed 3 nights in Dec 2023
Response from Customer Service on 3 Jan 2024
David, it's wonderful to hear that you and your friend enjoyed your New Year's weekend at the Kansas City Marriott Downtown. We're delighted you found our location convenient for accessing downtown attractions and the Chiefs game. Regarding your comment about the timing of our cleaning service, we appreciate your feedback and will work on ways to make this experience better for our guests. We hope to welcome you back for future games and visits to Kansas City.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 3 Jan 2024
Kevin, thank you for staying at Kansas City Marriott Downtown and taking the time to leave a rating. We're grateful for your positive feedback. If there's any way we could have made your stay even better, we're always keen to hear your suggestions. Looking forward to welcoming you back.

10/10 Excellent

Pushkar, South Barrington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Pushkar, it is wonderful to hear that you enjoyed your stay at the Kansas City Marriott Downtown. We appreciate your perfect rating and hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property that’s well managed and helpful. Nice fitness facility and excellent lobby restaurants and bar.
Stayed 2 nights in Dec 2023
Response from Customer Service on 30 Dec 2023
Robert, it's fantastic to hear your feedback about the Kansas City Marriott Downtown. We're thrilled that you found our property well-run and commended our fitness facilities, as well as our lobby restaurants and bar. Your kind words are truly appreciated and will be shared with our team. We hope to serve you again on your next visit.

10/10 Excellent

Terry

Stayed 2 nights in Dec 2023
Response from Customer Service on 19 Jan 2024
Terry, it's wonderful to hear that you had a five-star experience at Kansas City Marriott Downtown. We sincerely appreciate your support and hope to welcome you back in the near future. Thank you for choosing us for your stay.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well maintained and looks great. Loved the Christmas decorations.
Stayed 3 nights in Dec 2023
Response from Customer Service on 27 Dec 2023
Kevin, it's wonderful to hear you enjoyed your stay at the Kansas City Marriott Downtown. Our team works diligently to maintain the property, and we're thrilled you appreciated our festive décor. We hope to have the pleasure of welcoming you back during your next visit to the city.

10/10 Excellent

Rich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 26 Dec 2023
Rich, it's wonderful to know that your stay at the Kansas City Marriott Downtown was excellent. We appreciate your stellar rating and look forward to your return visit.

6/10 Okay

Justin

Response from Customer Service on 7 Feb 2024
Justin, thank you for your rating. We notice it was less than perfect and we'd love any further insights you can provide about your stay at the Kansas City Marriott Downtown. Your feedback is invaluable in helping us improve. We hope to see you again soon.

10/10 Excellent

Priscilla

Stayed 2 nights in Dec 2023
Response from Customer Service on 19 Dec 2023
Priscilla, we are absolutely delighted to hear that your stay at the Kansas City Marriott Downtown met your expectations. We always strive to provide an excellent guest experience and we're thrilled reading that we've succeeded in your case. We can't wait to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Hernandez

Stayed 1 night in Dec 2023
Response from Customer Service on 16 Dec 2023
Thanks for the outstanding rating, Hernandez!We're delighted your time at Kansas City Marriott Downtown was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 Good

Kathleen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Dec 2023
Kathleen, we are appreciative of your high rating for Kansas City Marriott Downtown. It pleases us to know your stay was satisfactory. We're looking forward to welcoming you back for another wonderful experience.