Ratings based on 239 Verified Reviews

4.0 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from KC MO

Posted 21-Mar-2017
We checked in and found everything satisfactory. The property is in an out of the way location but close to the airport. We went to a play, got up early and left the hotel before breakfast started and caught a flight out. We were in the room a very short time.
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 02-Mar-2017
Pros: Kind staff
Cons: Only toilet cover is damaged in my room 319, but no complain at all
Location: Very convenient location, close to Airport and many restaurant in few miles.
Good experience. Especially hotel staff are excellent. Hope to be back again!
5out of 5
Recommended
for Everyone
by A verified traveller from Oklahoma

Nice, clean hotel with very friendly staff!

Posted 13-Feb-2017
The staff was very helpful, and our room was comfortable and clean.
2out of 5
by A verified traveller from Kansas City, MO

Shh...Quiet Down and No Hot Water for You

Posted 23-Jan-2017
The room was very close to the lobby and hotel staff/guests made constant noise until after 1 am and again after 5 am. The shower was cold night and day.
5out of 5
by A verified traveller

Nice accommodations in all aspects

Posted 13-Dec-2016 on Hotels
Enjoyed The Nutcracker at the Kaufmann Center and great BBQ at Jack Stacks!
5out of 5
by A verified traveller

This traveller left a rating score only Posted 12-Sep-2016 on Hotels
5out of 5
by A verified traveller

This traveller left a rating score only Posted 11-Sep-2016 on Hotels
5out of 5
by Dave

This traveller left a rating score only Posted 25-Jul-2016 on Hotels
4out of 5
Recommended
for Everyone
by A verified traveller from Washington DC

Don't stay on the first floor.

Posted 18-Jul-2016
Cons: Stayed in a first floor room that faced the pool. The window curtain of thick material gave me the option of open (where everyone can see into the roo
Stayed in a first floor room that faced the pool. The window curtain of thick material gave me the option of open (where everyone can see into the room) or closed (giving zero natural light from outside). Every other hotel room that I have stayed in has a secondary "sheer" curtain that allows natural light to come in without opening the room to prying eyes. This room did not have that option. I recommend that the hotel rethink their window dressings.
1out of 5
by Trudy from Missouri

Disappointed

Posted 07-Jul-2016 on Hotels
The front desk staff was fantastic. The manager was very knowledgeable about the city and ongoing events. The hotel maid that we had was lazy. It was clear she didn't want to tidy our room, and only came in and cleaned our room once during our stay. When I would ask for something she put forth the least amount of effort as possible, it seemed like we were a bother to her. We had a 4 night stay, at one point we ran out of toilet paper, when I ask her for more, she had none on her cart and had to go to another floor to get some, she brought us one roll. Our room was dirty and dusty and smelled musty. The bathtub was dirty. I had to wear flip flops to shower. The bottom of the bath tub was literally dirty. The hallway was dirty and had dust around the baseboards. The elevator was even dirty. The breakfast was not good at all. They were doing renovations where breakfast would normally be served, so they put us in a meeting room. The chairs were made of cloth and very stained. The food was not good. The entrance to the hotel was not well lit at all and could easily be missed from the road. When we are away from home and staying in a hotel, we expect to be pampered. I know I sound like all I do is complain, but we have stayed at several Hampton Inn hotels, this one was definitely not up to the normal Hampton Inn standards. Extremely disappointed!