1st they did not acknowledge us while we were standing there waiting to check in. Then the desk clerk wasn't very nice and then informed us it was $5 a day to long term park which wasn't listed on the website. She wasn't apologetic and was rather rude about it. the room itself was very nice and comfortable. When we checked out the clerk didn't really speak to us much and just pushed a bucket at us to put our key into it. I usually have no trouble with this chain but will not go back to this one again.
Comment from Hotel Management
22-Jun-2017 by Guest Relations Manager, Hotel Management
Your review is greatly appreciated, though it is very disappointing to learn of the bad experience you encountered. We feel sorry that anyone was treated with rudeness or that any misunderstandings were not addressed in a professional manner.We assure you that we take such issues very seriously and we are investigating to ensure that this will never happen again. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future and experience the improvements we have made with our service.