Title: Serene Kandy Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Serene Kandy Lakefront hotel with 8 outdoor pools and restaurant ![Terrace/patio](https://images.trvl-media.com/lodging/12000000/11920000/11915000/11914944/40576640.jpg?impolicy=resizecrop&rw=598&ra=fit) ![7 bedrooms, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11920000/11915000/11914944/d50e8ddb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Super Deluxe Double or Twin - Main Wing | 7 bedrooms, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11920000/11915000/11914944/cc125b95.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Suite with Jacuzzi - East Wing | 7 bedrooms, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11920000/11915000/11914944/a358c57b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily continental breakfast (USD 10 per person)](https://images.trvl-media.com/lodging/12000000/11920000/11915000/11914944/6769c2f5.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located lakeside, Serene Kandy creates a peaceful escape with its restaurant and welcoming bar. Guests relax on the sunny terrace, choose from eight different outdoor pools for swimming, and get helpful assistance arranging tours to nearby attractions. 8.0 Very good ## Popular amenities - - Bar - Breakfast available - Room service - Air conditioning - Laundry £93 includes taxes & fees 1 Jan - 2 Jan 2026 ## Room options ### Check availability for these dates Tonight [Dec 1 - Dec 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=11914944&PinnedHotelID=11914944&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=11914944&PinnedHotelID=11914944&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 2 - Dec 3](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=11914944&PinnedHotelID=11914944&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=11914944&PinnedHotelID=11914944&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=11914944&PinnedHotelID=11914944&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=11914944&PinnedHotelID=11914944&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 12 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=11914944&PinnedHotelID=11914944&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=11914944&PinnedHotelID=11914944&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 3 of 3 rooms ![Super Deluxe Single - Main Wing | 7 bedrooms, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11920000/11915000/11914944/41943350.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Super Deluxe Single - Main Wing ### Highlights Balcony Soundproofed Air conditioning Flat-screen TV 7 bedrooms Premium bedding Hairdryer Private bathroom - Sleeps 1 - 1 Double Bed ![Super Deluxe Double or Twin - Main Wing | 7 bedrooms, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11920000/11915000/11914944/8941aea2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Super Deluxe Double or Twin - Main Wing ### Highlights Balcony Soundproofed Air conditioning Flat-screen TV 7 bedrooms Premium bedding Hairdryer Private bathroom - Sleeps 2 - 1 King Bed OR 2 Single Beds ![Super Deluxe Quadruple with Kitchenette - Main Wing | 7 bedrooms, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/12000000/11920000/11915000/11914944/08c04c7f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Super Deluxe Quadruple with Kitchenette - Main Wing 8.0 Very good 1 review ### Highlights Balcony Soundproofed Air conditioning Kitchenette Fridge Dishwasher Flat-screen TV 7 bedrooms - Sleeps 4 - 2 Single Beds and 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKandy-Hotels-Serene-Kandy.h11914944.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKandy-Hotels-Serene-Kandy.h11914944.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C7.28651%2C80.64161&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=nQz-5Cq5dGaIHAavF4wf0wbHUWE=) 113, Rajapihilla Mawatha, Kandy #### What's nearby - Kandy Lake - 5 min walk - 0.3 miles - Udawatta Kele Sanctuary - 8 min walk - 0.5 miles - Wales Park - 8 min walk - 0.5 miles - Temple of the Tooth - 13 min walk - 0.7 miles - Royal Palace of Kandy - 15 min walk - 0.8 miles #### Getting around - Kandy Railway Station - 8 min drive - Colombo (CMB-Bandaranaike Intl.) - 170 min drive #### Restaurants - ‪Balaji Dosai - ‬17 min walk - ‪World Of Spice - ‬15 min walk - ‪Hideout Lounge - ‬17 min walk - ‪The Empire Café - ‬18 min walk - ‪Café Secret Alley - ‬16 min walk ## About this property ### Serene Kandy Upscale hotel by the lake Take advantage of a terrace, laundry facilities and a bar at Serene Kandy. Free in-room WiFi and a restaurant are available to all guests. You'll also find perks such as: - 8 outdoor pools and a children's pool, along with sunloungers - Free self-parking - Continental breakfast (surcharge), a round-trip airport shuttle (surcharge) and luggage storage - A front desk safe, tour/ticket information and a lift Room features All guest rooms at Serene Kandy feature comforts, such as premium bedding and air conditioning, in addition to amenities, such as free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with showers and free toiletries - 42-inch flat-screen TVs with satellite channels - Wardrobes/cupboards, balconies and eco-friendly cleaning products ## Similar properties ![2 restaurants, breakfast, lunch, dinner served; local cuisine ](https://images.trvl-media.com/lodging/5000000/4040000/4031600/4031542/15dbde6e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cinnamon Citadel Kandy Kandy - Pool - Kids pool - Parking included - Free WiFi 8.6 Excellent 323 reviews £60 includes taxes & fees 7 Dec - 8 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=4031542&PinnedHotelID=4031542&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/11000000/10450000/10442700/10442617/w3836h2155x4y4-bc302291.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Radisson Hotel Kandy Kandy - Pool - Spa - Parking included - Free WiFi 8.8 Excellent 490 reviews £67 includes taxes & fees 2 Dec - 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Pool - Spa - Kids pool - Parking included 8.6 Excellent 29 reviews £56 includes taxes & fees 2 Dec - 3 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=34070354&PinnedHotelID=34070354&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Double Room, Balcony, Mountain View | In-room safe, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/112000000/111910000/111906300/111906231/66269197.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cassendra Kandy Kandy - Parking included - Free WiFi - Air conditioning - Breakfast available 9.2 Wonderful 31 reviews £31 includes taxes & fees 2 Dec - 3 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=111906231&PinnedHotelID=111906231&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/117000000/116780000/116777900/116777823/33ad602c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Hills Kandy Kandy - Pool - Breakfast included - Spa - Kids pool £56 includes taxes & fees 2 Dec - 3 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=116777823&PinnedHotelID=116777823&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/110000000/109290000/109283600/109283515/dcbf5ca1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kandy Myst by Cinnamon Kandy - Pool - Parking included - Free WiFi - Restaurant 8.6 Excellent 4 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=109283515&PinnedHotelID=109283515&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property – evening/night](https://images.trvl-media.com/lodging/30000000/29930000/29922400/29922346/513e1ecd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Radh Hotel Kandy - Spa - Parking included - Free WiFi - Restaurant 8.8 Excellent 159 reviews £97 includes taxes & fees 2 Dec - 3 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=29922346&PinnedHotelID=29922346&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/120000000/119630000/119621600/119621576/4b3e59f4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mirage Kandyan Heights Kandy - Pool - Parking included - Free WiFi - Restaurant £59 includes taxes & fees 2 Dec - 3 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=119621576&PinnedHotelID=119621576&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Free self parking on site ### Food and drink - Daily continental breakfast available 6:00 AM to 10:30 AM for a fee: USD 10 for adults and USD 5 for children - A bar/lounge - A restaurant ### Things to do - 8 outdoor pools - Children's pool ### Family friendly - 8 outdoor pools - Children's pool - Laundry facilities - Soundproofed rooms ### Conveniences - Laundry facilities - Limited-hour front desk - Luggage storage - Newspapers in lobby - Safe at front desk ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - In the mountains - On a lake - Pool loungers - Terrace ### Accessibility - Lift ### More - Designated smoking areas ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch flat-screen TV with satellite channels ### Food and drink - Coffee/tea maker - Electric kettle - Free bottled water - Limited room service - Paper towels ### More - Air conditioning - Cleaning products are eco-friendly - Desk - Free daily newspapers - Iron/ironing board on request - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 7:00 AM; check-in end time: 11:30 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The front desk is open daily from 6 AM - midnight Front desk staffed during limited hours Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for USD 10.0 per day. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Christmas Eve (24 December) Gala Dinner per adult: USD 60 - Christmas Eve (24 December) Gala Dinner per child: USD 30 (from 6 to 11 years old) - New Year's Eve (31 December) Gala Dinner per adult: USD 75 - New Year's Eve (31 December) Gala Dinner per child: USD 37.5 (from 6 to 11 years old) We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: from approximately USD 10 for adults and from USD 5 for children - Airport shuttle fee: USD 80 per vehicle (one-way) - Rollaway bed fee: USD 10.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Serene Grand Hotel Kandy Serene Grand Hotel Serene Grand Kandy Serene Grand Serene Kandy Hotel Serene Kandy Hotel Serene Kandy Kandy Serene Kandy Hotel Kandy ## Frequently asked questions ### Does Serene Kandy have a pool? > Yes, this property has 8 outdoor pools and a children's pool. ### How much does it cost to stay at Serene Kandy? > As of 1 Dec 2025, prices found for a 1-night stay for 2 adults at Serene Kandy on 1 Jan 2026 start from £92.69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Kandy-Hotels-Serene-Kandy.h11914944.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Serene Kandy pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Serene Kandy? > Self-parking is free at this property. ### What time is check-in at Serene Kandy? > Check-in start time: 7:00 AM; check-in end time: 11:30 PM. Late check-in is available during limited hours. ### What time is check-out at Serene Kandy? > Checkout is at noon. ### Does Serene Kandy provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of USD 80 per vehicle applies. ### Where is Serene Kandy located? > Situated in the historical district, this hotel is within a 10-minute walk of Kandy Viewpoint and Malwathu Maha Viharaya. Wales Park and Kandy Clock Tower are also within 1 mile (2 km). Kandy Railway Station is 21 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Serene Kandy Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 12 8 - Good 14 6 - Okay 6 4 - Poor 3 2 - Terrible 1 ### 8.4/10 Cleanliness ### 8.0/10 Staff & service ### 10/10 Amenities ### 8.0/10 Property conditions & facilities ### 8.4/10 Eco-friendliness ### 10/10 Excellent #### Grady 11 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay in Kandy! Rooms are clean, comfortable, and shower is great. Staff are true professionals and definitely want you to have a great stay. Hotel is perched atop hill just outside of town. Plenty of nice restaurants nearby and the town is a nice 20 stroll down the hill. Staff hooked us up with a great driver for day trip to Sigiriya. Great place to stay! ##### Grady Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Ganesh 9 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location, rooftop pool and bar area is brilliant. Restaurant and chef are top ##### Ganesh Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### keith 1 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely hotel with a fantastic view of Kandy. The staff and food were excellent and the rooms were great. Highly recommended. ##### keith Stayed 1 night in Sep 2024 ### 8/10 Good #### Trenton 25 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Recommended - Serene Kandy Enjoyed out stay at Serene Kandy. The hotel was quiet and the rooms don't really have a view (or at least our didn't). Here are the positives - super friendly and welcoming staff. Spacious and comfortable room. Great pool area. Universal power points and plenty of them. Delicious and quality breakfast. Some opportunities for improvement - ironing boards in the room, more water for guests and the cost of the breakfast is a little on the expensive side. ##### Trenton Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Barry 24 Mar 2024 Liked: Staff & service, property conditions & facilities Excellent hotel, staff couldn’t do enough for us. Good value too as when booking I understood it was a room only deal but it turned out to also include breakfast and evening meal so it worked out at just £35/night each. Would definitely stay here again! 👍👍👍 ##### Barry Stayed 2 nights in Mar 2024 ### 4/10 Poor #### phillip 13 Feb 2016 Disliked: Staff & service, room comfort #### disappointing, go elsewhere! Hotel badly run and nothing turned up when Ui asked and without constant reminders. ##### phillip ### 6/10 Okay #### Ishbel 6 Feb 2025 Liked: Cleanliness #### Ridiculously expensive room Hotel was fine but we were hugely over charged for our room compared to what our children and partners paid for their rooms - such a huge difference in price for 2 different room categories. We paid 350 usd for 2 nights for massive room which we didn’t need and no breakfast and the other 2 double rooms which were very nice only cost 150 usd for 2 nights including breakfast which was a much better deal. On asking the hotel to move us to a double room they refused this although we saw on the internet that there was availability and at a much reduced price compared to what we paid. We felt cheated with the price we had to pay for our room and would definitely not recommend people to book the room for 4 people if only 2 need a bed. Otherwise the pool area was nice and double rooms were good standard. Hotel seemed to be empty apart from us which is another reason we cannot understand why we had to have such a huge and expensive room. Breakfast was not very nice at all although the staff did their best. We think everything was done in a microwave. Will definitely not be going back to this hotel ! If only they could have shown some goodwill . ##### Ishbel Stayed 2 nights in Feb 2025 ### 6/10 Okay #### Verified traveller 31 Aug 2019 Liked: Cleanliness, staff & service, room comfort #### Unwelcome, down the road and someone has a key! We booked Serene Kandy despite some of the reviews on here. We are aware that we are travelling in low season and hotels are not at capacity. We had booked a room in the East Wing and so arrived there. There was a reception, closed, and a security guard who told our driver that we were not expected and to go away. We had not realised from booking that the East Wing is an entirely separate building down the road. We persisted and went to main hotel reception, where again they told us they had not got a booking for us. Finally they gave us a room, back in the east wing, which wasn't ready. We did not get any information - wifi password, bottled water etc. Dinner, breakfast and the pool were in the main wing, a 3 minute walk down a very dark, windy road where traffic goes fast. It gets dark at 6pm and we felt uncomfortable. They reluctantly offered to pick us up in a tuk tuk (heavy rain) but this service was not offered again. We had booked dinner and it must be said, food was amazing. However, be aware that drinks (including water) are extra - they kept bringing us more and then charged us. We accepted all of this, however, at 1.30am on our final night we were awoken by a very large party in the lobby of our wing. After a while, our door was unlocked from the outside. Fortunately, we had the security chain across, but it is unacceptable that someone else was given a key to our room, potentially putting two solo females at risk. ##### Verified traveller Stayed 2 nights in Aug 2019 ### 10/10 Excellent #### Verified traveller 18 Jan 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Recommend Good hotel and in hilly area of Kandy. Restaurant was also good. Road was busy enough that we could just hail a tuk tuk for 300rup into Kandy Center. ##### Verified traveller Stayed 1 night in Jan 2019 ### 8/10 Good #### Verified traveller 20 Dec 2018 Liked: Staff & service Disliked: Room comfort Needs improvement in room maintenance. Telephone not working, set top box not working, remote not working ##### Verified traveller Stayed 1 night in Dec 2018 ### 2/10 Terrible #### Verified traveller 1 Feb 2018 Disliked: Cleanliness, property conditions & facilities, room comfort #### Not a 4 star hotel..very disappointed My partner and I stayed at the hotel for 2 nights and we were very disappointed as it is not a 4 star hotel as stated and not close to any attractions. In our opinion it is a basic b&b place which we would probably rate a 2 star. The hotel is situated quite high up the hill so it is not as close to the temple of tooth or the lake or Kandy town. The bathroom was all clogged up and it was the same in another room we were moved to on our second day. Bedside mats were towels which looked like they were not cleaned. The drivers who work for the hotel are utterly expensive so don't be fooled to book tours with them. Breakfast was basic but dinner wasn't great at all. Staff are very friendly and helpful. ##### Verified traveller Stayed 2 nights in Jan 2018 ### 8/10 Good #### Ajit, Colombo 30 Jan 2018 Liked: Cleanliness, staff & service, property conditions & facilities #### Take Care to avoid injury As soon after checking in,we were guided to our room and on entering through the Doorway, I knocked my Leg .on the corner of the Bed ,which is quite sharp edged,resulting in my skin coming off. The cause of this happening is because the Mattress is about 6" shorter on the Left side,Right side and from the Foot of the Bed. The Hotel should warn the guests accordingly or fit out the Beds with Mattress to fit the framework. The Manager and Staff immediately got me Ice to apply on the wound and thereafter rendered First Aid. ##### Ajit Stayed 2 nights in Jan 2018 ### 10/10 Excellent #### Raman 8 Jan 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Serene grand Awesome. Great location. Scenic view. Nice comfy rooms ##### Raman Stayed 1 night in Jan 2018 ### 8/10 Good #### Nick, perth 6 Jan 2018 Liked: Cleanliness, room comfort Disliked: Staff & service #### Nice hotel Charged for beers from mini bar that weren't there to begin with ##### Nick Stayed 1 night in Dec 2017 ### 8/10 Good #### Verified traveller 29 Dec 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Do it Nice and clean. Monkeys on the balcony which was awesome. Breakfast was nice only because the had an omelett guy. Would stay again. ![](https://a.travel-assets.com/ugc/hotel-reviews/s1282-p8aac3920-ec9e-11e7-ab29-562dc63a5703-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 2 nights in Dec 2017 ### 8/10 Good #### Michael 24 Nov 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good stay in Kandy Attentive staff, good food ##### Michael Stayed 3 nights in Nov 2017 ### 6/10 Okay #### Traveller, USA 5 Nov 2017 Liked: Cleanliness, staff & service #### Not as bright as 4 stars, but good for a night he hotel definitely should be categorized as three-star. The rooms are clean and comfortable, but completely outdated. I stayed in a deluxe double room and it was nothing fancy. The walls, ceilings, and floors are not soundproofed. You can hear EVERYTHING from other guests, the restaurant, and staff. It seemed like they were constantly moving furniture above me and you hear the regular slamming of doors. I had a mountain view of the building next-door under construction. The rooms aren't sealed very well. There was a large gap under my room door (I put a towel to block bugs coming in) and gaps in the sliding glass doors. They don’t provide face or hand towels. I had to request when I first arrived and only got one in the two nights that I stayed. They don’t have duvets or comforters. You’re only left to cover with the bedsheets. I agree with the previous guests, the layout is bazaar. On the plus side, the breakfast and dinner buffets are good. However, the food is only warm and not hot. And the staff is friendly enough. ##### Traveller Stayed 2 nights in Oct 2017 ### 8/10 Good #### Scott, American living in Singapore 20 Oct 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fairly priced hotel with mountain view of Kandy ci My wife and I stayed here for two nights. We were not sure what to expect, but it ended up being a great place to stay. The staff and the manager did everything they could to make our stay comfortable and enjoyable. They also provided an awesome driver who made it very easy for us to visit all of the sites/activities that we hoped to see. If I had to suggest one thing that I think could be a bit better, I would say the food. It was certainly not bad, but it could be better. About the same as other places I have stayed in Sri Lanka. Overall, I feel good about the room and the service we received. I think the hotel is reasonably priced and it is worth a stay if you are staying in Kandy for a couple days. ##### Scott Stayed 2 nights in Oct 2017 ### 4/10 Poor #### Chris 10 May 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Dreadful service!!!! I stayed in seven different hotels during my time in Sri Lanka and the Serene Grand was the worst. The bathroom was crawling with ants when we arrived meaning the overall cleanliness was poor. The service was even worse. The internet in the hotel was down so i asked at 8am if it could be checked, by 3pm it was still down and i was told it would be back up in half an hour. An hour later it was still down and it took another hour for them to deliver me a dongle. I was told my laundry would be ready in the morning and again at 3pm I had to ask where this was (the reaction suggested they had completely forgot about it). I was told it would be ready by 4pm but again when i asked i got a surprised look. I came back from dinner at 8pm and the laundry still hadn't been done. If you ask for the staff here to help then you will be completely forgotten about within minutes (and the hotel wasn't even busy). ##### Chris ### 4/10 Poor #### Andrew 24 Feb 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Disappointing stay due to overbooking by the hotel The hotel and room itself was lovely and couldn't be faulted. However, on arrival we were told they only had 1 room left despite having confirmed and paid for two. This meant two of our party were relocated to the Serene Garden down the road. Not a good experience when travelling together. The room at the Serene Gardens was foisty and dingy / not st all what we had booked. Their staff were also unlesssnt and quite rude. Such a shame! ##### Andrew ### 10/10 Excellent #### Mette 9 Feb 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Skønt hotel ! Vi sov en nat på Senere Grand og det var skønt. Vi ankom lidt sent efter en laaang dag, og vi fik roomservice, et dejligt bad og ellers slappede vi bare af resten af aftenen. Skønt hotel, der var super rent og pænt. ##### Mette ### 10/10 Excellent #### Kathy, Texas 3 Feb 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Recommend for your stay in Kandy My husband and I thoroughly enjoyed our stay at the Serene Grand Hotel. We had a balcony to the front and each morning the monkeys would come to visit. The bed was comfortable, room was large and clean, and the location was convenient. I would recommend this hotel for your stay in Kandy. ##### Kathy ### 8/10 Good #### Ranadeep 5 Jan 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing hotel. Best location n view It was an amazing stay at Serene grand. Simply Awesome ##### Ranadeep ### 6/10 Okay #### Jarmo 4 Jan 2017 Liked: Property conditions & facilities Disliked: Cleanliness #### Maisemahotelli, hyvät yhteydet keskustaan Siivouspalvelun taso heikko, varsinkin lattialla siirretään likaa paikasta toiseen. ##### Jarmo ### 10/10 Excellent #### Verified traveller 4 Jan 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel with good staff Amazing trip ##### Verified traveller ## Expedia's Latest Trends ### Hotels > [Avani Kalutara Resort](https://www.expedia.co.uk/Kalutara-Hotels-Avani-Kalutara-Resort.h4031708.Hotel-Information) > > [Cinnamon Bentota Beach – Signature Selection](https://www.expedia.co.uk/Bentota-Hotels-Cinnamon-Bentota-Beach.h36466861.Hotel-Information) > > [Kahanda Kanda](https://www.expedia.co.uk/Angulugaha-Hotels-Kahanda-Kanda.h11263998.Hotel-Information) > > [Hotel Riu Sri Lanka - All Inclusive](https://www.expedia.co.uk/Ahungalla-Hotels-Hotel-Riu-Sri-Lanka-All-Inclusive.h14754284.Hotel-Information) > > [Pandanus Beach Resort & Spa](https://www.expedia.co.uk/Induruwa-Hotels-Pandanus-Beach-Resort-Spa.h11289546.Hotel-Information) > > [Vivanta Colombo, Airport Garden](https://www.expedia.co.uk/Seeduwa-Katunayake-Hotels-Vivanta-Colombo.h526350.Hotel-Information) > > [Weligama Bay Marriott Resort & Spa](https://www.expedia.co.uk/Weligama-Hotels-Weligama-Bay-Marriott-Resort-Spa.h19413442.Hotel-Information) > > [The Golden Crown Hotel](https://www.expedia.co.uk/Kandy-Hotels-The-Golden-Crown-Hotel.h19397949.Hotel-Information) > > [Le Grand Galle](https://www.expedia.co.uk/Galle-Hotels-Le-Grand-Galle-By-Asia-Leisure.h24010679.Hotel-Information) > > [The Fortress Resort & Spa Galle](https://www.expedia.co.uk/Koggala-Hotels-The-Fortress-Resort-Spa.h7821441.Hotel-Information) > > [Earl's Regency](https://www.expedia.co.uk/Kandy-Hotels-Earls-Regency.h1523191.Hotel-Information) > > [Shangri-La Hambantota](https://www.expedia.co.uk/Hambantota-Hotels-Shangri-La-Hambantota.h15083331.Hotel-Information) > > [Taj Bentota Resort & Spa](https://www.expedia.co.uk/Bentota-Hotels-Taj-Bentota-Resort-Spa.h581365.Hotel-Information) > > [go camping](https://www.expedia.co.uk/Go-Camping.h23256271.Hotel-Information) > > [Cinnamon Lodge](https://www.expedia.co.uk/Habarana-Hotels-Cinnamon-Lodge.h1854476.Hotel-Information) > > [The Golden Ridge Hotel](https://www.expedia.co.uk/Nuwara-Eliya-Hotels-The-Golden-Ridge-Hotel.h29024680.Hotel-Information) > > [Ceylon Tea Trails - Relais and Chateaux - All Inclusive](https://www.expedia.co.uk/Norwood-Hotels-Ceylon-Tea-Trails.h4045356.Hotel-Information) > > [98 Acres Resort & Spa](https://www.expedia.co.uk/Ella-Hotels-98-Acres-Resort-Spa.h15504051.Hotel-Information) > > [The Westbury Palace](https://www.expedia.co.uk/Nuwara-Eliya-Hotels-The-Westbury-Palace.h48402950.Hotel-Information) > > [The Sun House](https://www.expedia.co.uk/Galle-Hotels-The-Sun-House.h15677263.Hotel-Information) > > [Amaya Beach Pasikudah](https://www.expedia.co.uk/Pasikuda-Hotels-Amaya-Beach-Pasikudah.h6780993.Hotel-Information) > > [Aliya Resort & Spa](https://www.expedia.co.uk/Avudangawa-Hotels-Aliya-Resort-Spa.h9849536.Hotel-Information) > > [Cinnamon Bey Beruwala](https://www.expedia.co.uk/Beruwala-Hotels-Cinnamon-Bey-Beruwala.h8256226.Hotel-Information) > > [Habarana Village by Cinnamon](https://www.expedia.co.uk/Habarana-Hotels-Habarana-Village-By-Cinnamon.h4031747.Hotel-Information) > > [Sun Siyam Pasikudah](https://www.expedia.co.uk/Pasikuda-Hotels-Sun-Siyam-Pasikudah.h9272270.Hotel-Information) > > [Hotel Sigiriya](https://www.expedia.co.uk/Sigiriya-Hotels-Hotel-Sigiriya.h1609730.Hotel-Information) > > [Anantara Peace Haven Tangalle Resort](https://www.expedia.co.uk/Tangalle-Hotels-Anantara-Peace-Haven-Tangalle-Resort.h11229814.Hotel-Information) > > [W15 Weligama](https://www.expedia.co.uk/Weligama-Hotels-W15.h11560777.Hotel-Information) > > [Sheraton Kosgoda Turtle Beach Resort](https://www.expedia.co.uk/Kosgoda-Hotels-Sheraton-Kosgoda-Turtle-Beach-Resort.h48743974.Hotel-Information) > > [Maalu Maalu Resort & Spa](https://www.expedia.co.uk/Pasikuda-Hotels-Maalu-Maalu-Resort-Spa.h6504916.Hotel-Information)